Harvest Right Freeze Dryer Reviews

I absolutely love using my FDer! While I had a couple of hiccups getting started, the customer service team was incredibly responsive, knowledgeable, and patient. They took the time to answer all my questions and helped resolve every issue.

There’s definitely a learning curve—one I’m still riding, lol—but now that everything is running smoothly, I’m having so much fun freeze drying all kinds of foods, treats, and even flowers.

Their library of helpful videos has been an absolute game-changer. If you have a "how-to" question, chances are there's already a video that covers it.

The machine itself is very user-friendly. The control panel is intuitive and easy to adjust for different types of foods. The trays are simple to load and clean—especially when using silicone liners.

Making shelf stable food is an important step towards food security for our family.

User Tip #1: After each cycle, wipe out the chamber once it’s thawed to remove any moisture. This keeps it from affecting your pump oil—a lesson I learned the hard way!

User Tip #2: Invest in a couple of extra sets of trays and lids. It saves a ton of time since you can have one set pre-freezing while another is running in the machine. This has been a huge help now that I’m harvesting from my gardens.

Over all, I’ve had a very good experience using my freeze dryer and talking with the customer service team.

We purchased our freeze dryer back in November, and at first, I absolutely loved it. I mainly use it to preserve fruits, vegetables, and my breastmilk. After a few months, I started experiencing unusually long freeze times. I initially tried troubleshooting on my own, but in hindsight, I highly recommend reaching out to customer service right away—it would’ve saved me a lot of time and effort.

Once I did contact Harvest Right, the technician I worked with was kind, helpful, and genuinely wanted to resolve the issue. We ran several tests and eventually discovered a valve leak. They promptly mailed a replacement part, which arrived within a week. Unfortunately, even after the fix, the problem persisted. All diagnostic tests showed the machine was functioning properly, so the only solution offered was to add extra dry time—though my batches were already running unusually long.

In the end, I returned the machine to the place of purchase, and they kindly exchanged it for a new unit. I’m hopeful that this one performs better. According to Harvest Right, it’s very rare to have issues this early, so my experience seems to be an exception.

Despite the hiccups, I still absolutely love my freeze dryer and would purchase one again without hesitation. It has been an amazing tool for preserving my oversupply of breastmilk, especially knowing it now has a shelf life of three years instead of just 12 months in the freezer.

I've had this for 6 months, used it dozens of times.

Harvest right customer service is also really helpful.

Great product for those who want to be self sufficient, even my kids can't get enough of the freeze dried fruits.

We had an issue with a faulty freeze dryer, but I have to give huge credit to Harvest Right’s customer service team. From the very beginning, they were responsive, patient, and very helpful. They guided us through the troubleshooting process and ultimately replaced our unit with a new one that has worked well.

It stood out how well they kept us informed every step of the way. They were professional, timely, and truly seemed to care about making things right. We received our new unit just in time to preserve our garden harvest!

Things don’t always go perfectly, but how a company handles those situations says a lot.

I purchased this Harvest Right freeze dryer in October 2024. I have been very pleased with the results. It is a very complex machine that is very easy to use. The user interface is very friendly. I have freeze dried strawberries, blackberries, raspberries, tomatoes, watermelon, mushrooms, basil, and different candies (skittles, milk duds, jolly ranchers, salt water taffy, gummy worms, 3 musketeers, and ice cream sandwiches). It's such a great way to preserve food without refrigeration.

The capacity is great, and I have been able to process quite a few items at once.

I had an issue installing the WiFi adapter, and worked with their support. Calling Harvest Right support was a pleasure! I got to someone almost right away. The support tech (Rain) put me in touch with one of their Technical engineers (Chet) to solve my problem. They had to send me a new part, and talked me through the entire process and sent me videos of replacing the part. Chet was very helpful in getting me up and running again.

I am now able to connect to the freeze dryer from anywhere to monitor the batches and remotely control the freeze dryer. I highly recommend that you order the WiFi adapter.

The accessories that are shipped with the unit are so useful. It is everything you need to get started. The heat sealer, the de-oxygenators, the light proof mylar bags are high quality. I have been using parchment paper to place on the trays, and I have had to use quite a few sheets because they cannot be used very many times. I would recommend getting the silicone pads - they are just the right size and can be used and cleaned again and again.

This is a well built machine. Very well engineered.

First of all, let me just say that we love our freeze drier. We use it to make whole foods into camping foods, travel foods, and emergency supply foods. Some of the foods are delicious to munch on dried, and some of them we rehydrate for a meal, and they come out very well.

Things to know about the freeze drier:

-it is a little noisy

-it generates some heat

-run times can be pretty long

-XL units are big, like moving around a range

Recently we had an issue with refrigeration that was covered under warranty. We weren't thrilled to have to pay a couple hundred dollars to ship it back and forth, but we went ahead and paid. Unfortunately, we did have some problems with this process. The new unit also had a refrigeration problem so we had to ship it back and get a new one (no charge). Then there was a problem with the assembly of the next unit causing it to break in transit so we sent that back (also no additional charge). Due to freight shipping times we ended up being out of a freeze drier from March-July. While that was frustrating, I would also emphasize the outstanding customer service we received. We had a dedicated representative who was prompt in communication, clear and patient in talking things through, extremely reasonable in assessing next steps to get us going again, and he stuck with us through the whole frustrating process. Despite that situation, I would not hesitate to buy from them again. This is a great product with great customer service.

I recently had two of my Harvest Right freeze dryers serviced and wanted to share just how impressed I was.

First, I worked with David Morrey, who helped me troubleshoot my black unit. I don’t usually seek help, but I paid the $45 tech fee and was blown away by the value. David was patient, kind, and highly knowledgeable. We replaced the screen and driver board, and after an update, the machine ran perfectly.

Then I had my white unit (over 9 years old) sent in for what I hoped would be a factory re-certification. I expected to pay over $500, but the total came in at a fraction of that—especially considering what was done: refrigeration system repaired, Schrader valve replaced, relay board and door gasket swapped, new drain hose, vacuum fitting installed, and full system testing.

While picking it up in North Salt Lake City, I grabbed a reman Premier pump for under $400. Ms. Cabrera was wonderful—so friendly and even gave us freeze-dried snacks for the road. After realizing I needed a special hose for the new fitting, I called customer service. Ms. Pitt was so kind and had the right part waiting for me at the front desk.

Three days later, David called just to check in and see how everything was going. I told him I had 30 lbs of Bing cherries in the dryers and everything was working flawlessly.

This kind of customer service is rare. David, Ms. Cabrera, and Ms. Pitt—thank you all for restoring my faith in great service and standing behind a great product.

I made the right choice in buying a Harvest Right Medium freeze dryer directly from Harvest Right. After calling into Harvest Right about some questions I had and needing some Tech support I knew I had bought a product from a company that really cared and wanted you to be happy with their product. They were supportive, professional, friendly and very knowledgeable in their product.

I have enjoyed freeze drying some of my garden goodies, the end results of drying were so yummy, great to snack on with a light crunchiness and packed with flavor. This is my new favorite way to preserve my garden surplus. Thank you Harvest Right !! and Thank you to all whom I dealt with in my quest to understand more. Dem

The Harvest Right is easy to use but it’s not plug-and-play. The capacity is amazing—I can run big batches without babysitting—but the XL does takes up a ton of space, and cycle times do vary depending on the product. Some runs go 40+ hours easy, even without overfilling the trays. But the end product is always great quality. Just know the learning curve is real but once you get past that you’ll love it!

I’ve had mind for over 4 years and it works so well I ended up purchasing 2 more.

Customer service has improved a great deal, though. Loved working with Victoria! Harvest Right is definitely investing on their staff and listening to their customers.

We recently bought the medium Harvest Right Freeze Dryer with room for five trays. We've been reluctant to spend the money, but last year we simply couldn't consume all the fruits and vegetables we managed to harvest from our garden. We would vacuum seal and freeze what we could, but it was never a good solution, so this year we took the plunge.

In the end, we've been impressed by how simple is was to get up and going. Everything we needed was in the box, and it took us longer to drive home from the store than it took to get it unpacked and up and freezer drying. We've been running tests with fruits and vegetables, trying to be purposeful in freeze drying what we most often use for cooking, but to keep it simple until we get our sea legs under us; peas, carrots, corn, zucchini, etc.

Yes, it's an investment, and if your plan is to use it just to freeze dry Skittles, save you money because you're underutilizing this incredible machine. It's like buying an iPad to play Angry Birds. But if you find yourself interested, but concerned about cost, just start adding up all the money you toss away when you throw out food you could have otherwise easily saved.

The customer support and sense of community with this company has been amazing so far. There was a cosmetic issue with my freeze dryer when I got it and I was worried it would affect the use.

I contacted customer support and they ensured me it was perfectly safe to use, then held my hand while I tried to get it going to make sure everything was right. I'm actually really glad it had that issue, because they walked me through many other questions and concerns and just gave me complete peace of mind that everything was running as it was supposed to, and ensuring that I was set-up for success without any hesitation.

They shared resources and tips, they called, text and emailed, and checked in to make sure everything was going well, and were very patient when I said 'yes, but I'm still nervous, can I try something else', haha. They never once seemed irritated or annoyed while I nervously tried to get this going. While It's now only been a few weeks, I am so much more confident and excited to try making real food and preserving the goodies from my backyard garden. So far my kids are obsessed with the homemade yogurt bites, and that seems to be the only thing they want me to make, haha.

There is a Facebook group I discovered after dealing with the customer support, where Harvest Right is actively engaging with users, answering questions, and offering feedback. They have made themselves available via so many avenues, and it just gives me a great sense of relief that I know others have questions, and Harvest Right has answers with zero judgement and a smile on their faces.

The only thing better than our Harvest Right freeze dryers (one large and one medium) is their customer service! We had a small functional issue with a new machine, and Amanda stayed with us, in contact daily, until it was resolved. Can't say enough about their customer support!

As for the freeze dryers themselves, they're such an amazing way to preserve foods for future use. The freeze dried foods store easily, and retain both quality and nutrients.

Some of our favorite foods to freeze dry...watermelon slices (the flavor of a watermelon Jolly Rancher with the texture of cotton candy), cucumber slices sprinkled with dry ranch dressing mix, sliced tomatoes (great crumbled on salads or grilled cheese sandwiches), apple slices dusted with cinnamon, and casseroles or soups or sauces (chicken and rice, chicken and dumplings, chili, spaghetti sauce, lasagna chunks, etc.)

Basically, we no longer have food waste! All leftovers go into the freezer until we can run them in the freeze dryer. Produce that isn't eaten quickly as fresh is also freeze dried before it goes bad. Any foods we find on clearance or on a big sale are purchased in bulk and preserved for later. The machine pays for itself fairly quickly!

We've been using our Harvest Right freeze dryer for over a year now, and it's just as amazing today as it was on day one! The functionality is top-notch, and the quality of the freeze-dried foods we make is outstanding.

We did run into a slight issue with the machine, but Harvest Right's customer service was phenomenal! Their support team went above and beyond, far surpassing what we've experienced from other companies. They truly stand by their product, and that level of care makes all the difference.

I ran into some issues when I initially bought the freeze dryer and had three runs before it stopped working. I worked with technical support who was diligent in working with me to diagnose the problem.

Ultimately, the machine had to be sent back for repairs, but Harvest Right support was in contact with me the whole time, letting me know what to expect and what step in the process they were one. It was then repaired and shipped back to me, although got damaged in transit. I contacted Harvest Right again, who advised me to refuse the shipment and stated that they would make sure everything worked and replace the panels.

None of this was at cost to me and they handled it every step of the way. I have no had it back, and it works perfectly fine and is a great piece of machinery to have. It is great to have the ability to be able to preserve left over dinners, or food scraps you don't want to go to waste, or pretty much anything you can think of. I would recommend getting one to have, even if you end up getting one of the small ones.

As a newbie to the whole freeze drying process (8 weeks), we are thrilled for what we accomplished so far. We purchased a Large 6-tray unit with the XL Premier pump. Our primary reasons for purchasing a Harvest Right freeze dryer were both food security and the nutritional benefits.

Even though our initial FD unit had a mechanical issue, Harvest Right was quick to get a complete replacement to us. The technical support from Harvest Right is awesome. Lizbeth was so easy to work with, I cannot thank her enough.

If you are thinking about purchasing a Harvest Right freeze dryer, I’m confident that you won’t regret the decision. We should have done it years ago.

I have the medium Harvest Right and am loving it so far! I bought it mainly with the intention of preserving food from the harvest season on my families homestead farm.

My boyfriend and I are also very outdoorsy(hunting, fishing, camping) and planned to make homemade freeze dried meals to take with us. So far we’ve done lots of fruit and a bunch of leftovers. I wasn’t expecting it to save us from wasting as much food as it has so far. So much of our leftovers that have would have gone to waste we’ve been able to turn into healthy freeze dried meals that are shelf stable. We’ve also saved lots of fruit from getting tossed.

One thing we didn’t initially realize is that we would need to have electrical work done so that we could have the machine on a dedicated 15amp circuit.

Overall, super happy with the decision to invest in one! Only wish we had gotten the large!