Harvest Right Freeze Dryer Reviews

Harvest Right Freeze Dryer Customer Reviews
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Great for preparedness. A+ customer service.
I ordered my medium Harvest Right freeze dryer in July of 2019. The primary purpose of my order was for emergency preparedness. I’ve ordered freeze dried food online but decided that I would like more variety in my freeze dried food stock and equally, I wanted to control what additives were put in the final product. The other thing I like is that I can package the finished product in the size that works best for me. For example; I can package one serving (one-half pint jar) of raw eggs rather than opening a number 10 can or a large envelope and having to repackage it or having eggs every day for a month fearing they will go bad. I just finished freeze drying twelve dozen (144) raw eggs. Depending on the item and proper unrefrigerated storage I expect the shelf life of a product to be 15 to 30 years.
Fast forward to January, 2023. I started having problems with the heating portion of the process. I contacted Customer Service on January 30th. I received an email response from customer service the same day! Not only did it acknowledge my inquiry but it contained attachments to update my software along with instructions about how to do it. I was amazed at the prompt response. The initial contact, lead me through several steps to test my system. After determining that the problem could not be fixed through basic steps the initial contact put me in touch with technical support. Technical support contacted me within 24 hours of my referral to them. Again, I was amazed at the prompt response. Technical Support was very courteous and very helpful. I give Customer Service and Technical Support an A+.
I recommend anyone with a freeze dryer, checkout the videos on YouTube to get ideas of what items can be freeze dried. Items with high sugar or lots of fat can be a problem. As with all the videos on the internet check out more than one video/source per subject.
Best way to preserve food!!
Great product and Customer Service
Making MORE room for Food Storage
Great when it works right.
BEST purchase EVER!!
Great quality service
Great way to preserve food
aesome but may require elbow grease to get running properly
The customer service was helpful and helped me resolve my issue with the unit I ordered not holding vacuum upon arrival that part was nice and now that the unit is working its pretty straightforward but I don't think I should have had to open the thing up and reseal everything in order to get it to work ... I have tools and I can work on things so the fixes weren't too crazy but I do not think a brand new unit should require any work or new parts if I got a computer and it didn't start and a company told me some of the cpus aren't set properly and asked me to open it up and remove the cpu apply better thermal paste and reinstall the cpu properly sure I could do it but I don't think it's anything I should be doing with a new product or if I got a new car and it leaked oil amd the car company told you to get a better drain valve bolt and gasket drain the oil install the bolt and 1 dollar more gasket sure it's not a huge deal but should that be put on you when you buy a new car instead of the manufacturer? Neither of those are perfect comparisons but I think pretty close it's all minor stuff that shouldn't be an issue when you spend that k8nd of money
The unit is nice now that it works and I am happy with the purchase and I do plan on getting a bigger one eventually but you shouldn't have to open up and re do new things they should work out of the box I will say the customer service is good though and they do help solving the issue for sure and once its actually working the unit is awesome
i would recommend this for anyone who wants to save good food for a rainy day without refrigeration
Easy, patient, knowledgeable, great to work with!
Oh my gosh I am so excited!!! I contacted Harvest Right with an issue regarding my freeze dryer and the candy mode. They were very fast to answer the call and made me an appointment with a tech the very same day. The time came and the tech called me. He walked me through down loading the new software, he stayed on the phone with me waiting the 15 minutes for the chamber to cool down and waited for the candy mode to start. S. Hooper was a complete Rock STAR!! He was very kind and patient! Thank you Harvest Right and Mr. Hooper!
I love this company even more!!
Works Great
Good machine, great customer service
That I can get help when I need it.
Been a great investment for our family!
Temp sensing
Greatly Improved
Frustrating but cool!
Love this machine!!!
I purchased the Large Harvest Right less than a month ago . I love everything I have freeze dried so far. Hamburgers were amazing !!The machine is very easy to use , trays are easy to clean . Machine is relatively quiet, I have it in my dinning room on a rolling metal cart and is not bothersome at all .
Customer service was very prompt and fixed my issue immediately. Looking forward to harvesting & freezing my garden this year!