Harvest Right Freeze Dryer Reviews
Harvest Right Freeze Dryer Customer Reviews
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Best investment I have ever made!
I have been using my Harvest Right Freeze dryer for almost a year now and I love it! I find it very easy to freeze dry foods and rehydrating them is simple and taste very good. I have freeze dried everything from eggs to soups to stews and candies. I also love the fact that freeze dried food can last 25 years or more depending upon the food. Even if you are not a "prepper", freeze dried food comes in handy for many things like hikes and camping and so forth and storage is great because it's smaller it takes up less space. I have let family and friends taste some of the rehydrated foods that I freeze dried and they liked it so much they are getting freeze dryers as well!
The Harvest Right Freeze Dryer is definitely the best investment I have ever made and I'm glad that I did.
Best purchase made
At the start I was really wondering why I spent that much cash on a machine that didn’t work.
Harvest Right support very patiently worked with me and help 100% to get my machine working again.
Yes I will highly recommend Harvest Right to everyone.
I really needed to step up my food storage in more ways and Harvest Right allowed me to do just that.
Thank you Harvest Right for all that you have done.
Outstanding Products and Support
I've been a proud owner of two Harvest Right machines for my small business for the past three years, and I couldn't be happier with my experience. The products they offer are top-notch, delivering exceptional freeze-dried goods that have been a hit with my customers.
What sets Harvest Right apart is their exceptional support. Despite being based in New Zealand, I've always received prompt and reliable assistance whenever I've encountered any issues or needed help with the service. The team's knowledge and responsiveness have been outstanding, ensuring minimal downtime for my business.
I highly recommend Harvest Right for their great products and amazing support. They have been a trusted partner, and I will continue to purchase from them without hesitation. Thank you, Harvest Right, for your outstanding products and excellent service!
Return and warranty policy for the customer.
Amazing customer service
Pioneers in home freeze drying
Effective but prone to issues
Best investment for your future
I'm glad I bought one but buyer beware!
I recently purchased a brand new medium sized freeze dryer directly from Harvest Right. The product arrived very well packaged and you can tell they take great care in that process. I ran my test batch on a loaf of bread (sprayed with vinegar) and it went through the first batch with one issue arising due to an error code related to the temperature of the heating pads under the trays. This only happened once during the batch and then went away so I thought it wouldn't be an issue. Unfortunately, that wasn't the case. My 2nd batch was throwing 2 trouble codes; 1 for tray heat and the 2nd for overall temperature of the machine which states "Danger" and to "power down".
This is where the process with Harvest Right became very unusual (in my experience). I scheduled a call with a technician and their first process is to have the customer try and do the troubleshooting and repairs. They had me take some things apart and test a relay with a paper clip which by the way, if not done correctly poses an electrocution risk! What?!
Because I felt mildly comfortable with my skill set not to die while troubleshooting the issue, I decided to go along with it. The alternative didn't seem good. It was "we can try and get a technician but this is really the best option". By the way, I did ask them to send me a new machine because I felt like their company asking the customer to work on a brand new machine seemed a bit ridiculous. They declined stating, "this really is the best option".
Again, I went along with it. Ultimately, after several days and multiple attempts at troubleshooting (over the phone with the tech) they came to the conclusion it was a bad relay and the entire computer needed to be switched out (by me!).
I again stated this seemed ridiculous to ask me to do as a customer but they said, "this really is the best option" so in an attempt to have a very expensive paper weight lying around, I did it.
They sent me the new computer and a video showing how to replace it (which was really poorly made as even the people I the video seemed confused). Thankfully, I was able to swap out the computer without too much trouble (took about 30 min) but I couldn't help but wonder; how in the world could they ask someone who isn't comfortable or skilled in this area to work on these machines??!!
Imagine buying a new washing machine and a part inside the machine is bad right out of the gate and the company asks you to troubleshoot and replace it?! Doesn't make sense and is NOT a great strategy to build customer confidence.
I will say, the tech that helped me was very responsive, kind, empathetic and sincerely wanted to help me. He was more relieved than I was when it ran 2 batches successfully after I replaced the computer.
After all that, I'm still glad I have one but buyer beware; if it arrives and doesn't work properly, more than likely you're on the hook to troubleshoot it and repair it (with parts they send you).
Great Customer Service!
Great Freeze Dryer
Great for food preservation.
Excellent Customer Service
Michal Ryan here
just wanted to give Thanks to all at Harvest Right
for handling the issue we had with freezer. Also to Karysn Chambers, not sure what you are paying him,but is not enough.To took the bull by the horn in worhed great with me and my family. I could tell he was really concerned about our freezer not working did his best to help with the problem. After all the fixes we tried he got us a anther freezer as soon a possible. It is working great. I have been in sales most of my life. This was handled like a professional. Please give him a pat on his back. Thanks Karsyn. Michal Ryan
Harvest Right Customer Service Experience
We purchased our Harvest Right Medium Sized Freeze Dryer order 12/07/2021.
We received the unit in January 2022.
A couple of months ago we experienced a mid-batch heater failure.
I called Harvest Right and opened a ticket. There was a fee because the unit was out of warranty, but that is ok.
I worked with Bobbie Lewis at tech support to trouble shoot the issue.
I sent the tray unit in to be repaired. When I received it back, I still had an issue with the heater.
I reached back out to Bobbie and again she helped me send the shelf unit in for repair. She did a great job of keeping me up to date. I just received the shelf unit back and was able to do a successful freeze dryer run. Bobbie has outstanding customer service and made what could have been a very stressful situation easier to bear.
I love the Freeze Dryer
Harvest Right Vac Issue #119647
We purchased our medium freeze dryer from Harvest Right in 2022 and was very excited. After doing a few batches we started having and issue with our freeze dryer not going below 500. We called customer support and worked with Mori Manabat and Kati Mori who were unsuccess in resolving the issue, but Mori then referred us to Chri Bowman Tech Support who is very knowledgeable, and excellence in what he does. Chris is easy to talk with and was able to walk us through steps that he needed us to do so he could help us resolve our issue. We ended up working with Chris to upgrade our freeze dryer version from 16 to 24. After the version upgrade Chris had us to run a test batch of bread or apples. Our test batch with the apples were very successful. Chris stated we are good to start using our freeze dryer and we could reach out to him if we had any other questions. Thanks to your Customer Support team and Chris Bowman Tech Support who was very successful in helping us fix out freeze dryer. We are very excited that we are able to use our freeze dryer again. We have now been successful in doing a batch of carrots.
Thank you, Chris Bowman, for your help and we appreciate your dedication.
Finally taking Customer Service Seriously!
I've worked with Harvest Right for a year now. Our company has multiple Harvest Right freeze dryers and understanding issues with them has been hit or miss. Most of the tech's I've dealt with up until now have been fairly cryptic and resolving issues has taken weeks or months in some cases.
This was not the case with our latest dryer, which had mysteriously locked itself into "heat" mode and managed to melt 5 trays of starburst (not an easy feat!). I placed a ticket into the harvest Right support System expecting it to take several days to hear back from them, as was true in the past. However, within a couple of hours, I was scheduled for a phone call with Jacqueline for the next day.
Rather than collecting logs and taking days to get back to me, Jacqueline had me troubleshooting immediately! She had me locate and reset the thermal overload switch and asked me to see if the tray warmers still warmed up. She asked me to keep an eye on it over the next hour, and in fact she sent a new relay board, just in case that was the issue, covering all of her bases.
I really appreciated the renewed effort by harvest right to get us up and running again! I certainly hope that this is the service department of the future for Harvest Right. If so, they will have earned back my trust in the product.