Harvest Right Freeze Dryer Reviews
Harvest Right Freeze Dryer Customer Reviews
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Great Experience!
It's great....when it works
We have had our harvest right freezer for a little over a month now, and for the most part we LOVE it. The set up was easy and very user friendly.
However, even though we have only had it for a month we have already had issues with the refrigeration mode. Twice now we have received a message on the screen saying our machine wasn't getting cold enough and stopped the cycle...resulting in a whole wasted batch of product. Even though it is still "under warranty" Harvest Right said we needed to pay to have someone come and fix it.
In short: When it works, it's great! However, if we are already having to have expensive repairs after one month of use I am not optimistic about our return of investment. It is a very expensive machine, and I would expect it to run longer than a month before major problems.
Help Desk
They want you to pay 45 dollars to talk to tech for parts I Just wanted to rebuild my pump they will not give you a list of part. you have to go to a tech for that one every time you call the help desk, they are no help at all.
Great Purchase! WE love it
We have the size Large freeze dryer. Set up was easy, we did the first run with bread to get that new smell out. Watched all the video tutorials and started preserving food right away. It's a loud appliance and you wouldn't want it in your house where you have to hear it all the time. The large takes a large amont of time to freeze and then dry the 5 trays. We like to pre-freeze but not necessary. Surprisingly, avocados are a lot of fun. Did a bunch of onions for powder and flakes. Raw eggs turned into powdered eggs for when the chickens stop laying in the winter. Buying frozen fruit on sale is a great way to get those freeze dried mangos, cherries, and strawberries at quite a low cost and then save them for future use. Cucumber slices dipped in "pickle flavors" and vinegar were surprisingly delicious like little pickle chips. Can't wait to try okra with garlic and salt. We love this freeze dryer! It holds quite a bit of food at one time. I've seen it take 50 hrs to finish when it's very full, but 24-40 when we pre-freeze and the foods are "too wet". We store in mylar bags with oxygen absorbers or we vacuum seal in jars. We built a sturdy stand with a shorter attached stand for the pump and have a 5 gallon bucket to catch the water during defrost.
If you have to call customer service for anything, they are very helpful and so polite.
Looking forward to preserving the garden harvest this summer and many more after that.
Customer Service is 5 Star
The HarvestRight machine is an amazing piece of equipment that takes homesteading and prepping to the next level. Freeze dried food is so tasty, especially crisp & crunchy fruits and vegetables. Reconstituted items are surprisingly close to the original. In addition, it retains nutritional value better than other processing methods, has a longer shelf life and, as a bonus, freeze drying is incredibly satisfying and fun.
Although the initial purchase price may be a consideration for some, the HarvesRight Freeze Drier should be viewed as an investment for the future. It is certainly more economical than buying prepared survival food kits for the family and, no doubt, everyone will appreciate stocking up on specific food items that are already family favorites.
Perhaps the most admirable feature of HarvestRight is their staff. They are readily availabe, friendly, knowledgeable and helpful.
Love my machines
If you have problems don't hesitate to call Harvest Right
Love my FD
It took me awhile to decide to purchase a Large FD. But my nephew had one and loved it. I took the plunge and have not regretted it. I have the large FD, we had problem from the very start. I was not happy, this cost a lot of money, but HR techs were amazing. I run my FD pretty much 24/7. I love how things look so amazing when they are done. Celery looks like celery, everything I have FD has looked and tested the same as when I put it in. I FD some taco soup and when reconstituted tested just like I had taken it off the stove. I am wishing I had a second FD.
Have nothing but good things to say about my FD and Harvest Right techs.
Nona
Date of experience: March 16, 2023
Sharing some LOVE about our Harvest Right freeze dryers!
Love, love our Harvest Right freeze dryers! Bought our first one April 2022 (Ozzie), the second one for our daughter and her family for Christmas in July, and got a third one in December 2022.
We process 2-3 loads a week(proteins, soups/stews, fruits, veggie) so we definitely keep Ozzie and Harriet busy!
We didn’t realize just how loud Ozzie’s pump was until we started running Harriet, the difference in decibel numbers was pretty significant. Originally Ozzie had been located near a living area, but he was so loud we had to relocate him to a room with a door as far away from the living area as we could, he was THAT loud.
We contacted Harvest Right customer service, shared some videos with decibel measurements, and while it took a bit long due to our schedule and theirs, we were very pleased that they shipped us a replacement pump, just as we were approaching the end of the one year warranty.
So Ozzie’s “heart” transplant was a success, and he and Harriet are happily generating loads of delicious foods. Two machines running simultaneously for sure generates some noise, but Ozzie’s new “heart” has made a HUGE difference!
This whole process truly could have been a nightmare, but was not due to Harvest Right’s support, specifically Shai’s excellently customer service ….give that girl a raise for a job VERY well done! Her follow-up and follow-through were exceptional via email and phone, she reached out regularly about every 2 days to keep us updated during the process.
Well done Harvest Right! The freeze dryers are amazing, and the customer support is too!
And it’s important to note that this is literally my first online review for ANY product, but felt the need to share our experience.
Great system - Wish we had another one.
Awesome customer service
Excellent machines and customer service
We have purchased several harvest right freeze dryers and will continue to add more to our “collection.” The company are excellent at trouble shooting problems while under warranty, and are even there to support your purchase after that period. Customer service is well organized, and you can expect help from them on a schedule, so you’re not waiting around all day for a call.
As for the machines, we save vs purchasing ready made meals, and know the exact ingredients.
Love this machine
Travel freeze dryer ability
Get one while you can!
Great for Travel
Fantastic product, great service.
Save money on your food costs!
Best purchase of the year
Our family has decided to work on emergency preparedness and after much thinking, research and even a call to HarvestRight to ask additional questions, we decided to make the purchase.
We are amazed at how easy it was to setup and how easy is to operate. More importantly, the final product did not disappoint!! Food is tasty, flavor is same as fresh! Our biggest problem is that once a batch finishes we can’t pack food fast enough before our kids come and start snacking on the freeze dried food.
works good, great customer service
Preserves food well
Rated 4 out of 5 stars
I’ve had my medium harvest right Freeze…
I’ve had my medium harvest right Freeze dryer a year in a half. I completed 58 batches of meats, vegetables, and fruits. I garden and plan to use it for my harvest this Fall. Right now, I’m having some issues with it and am working with Shai, who is really kind and patient. I’m sure it will be resolved the soonest and I’ll be ready for my Fall harvest