Harvest Right Freeze Dryer Reviews

I purchased my freeze dryer last August and it has out performed my expectations on the ease of use and providing me with shelf stable food for my family. Everyone is amazed on the quality of the food when reconstituted, its like a magic show!

I have had some issues with my unit but the customer service people have gone beyond on helping me. Definitely planning on getting another unit.

I recently purchased a medium home freeze drier from Harvest Right in order to preserve more of my garden produce. When it arrived it was carefully and thoughtfully packed in 2 large boxes strapped on a pallet. They shipped it 7 weeks earlier than expected and upon opening it it exceeded my already high expectations. The fit and finish of this machine is excellent. The owners manual is very well written which is almost unheard of today.

I had one small issue where an extra accessory that I ordered was missing. I contacted Harvest Right and they responded immediately and sent the missing piece. Before buying the machine I called and spoke with someone from their sales department who took the time to answer a number of technical questions that I had. Harvest Right customer service is absolutely excellent. I wish more companies would follow their lead.

I currently have my first batch running and there have been no surprises and no issues at all. The machine is easy to operate and is doing exactly what it is supposed to do. I am looking forward to using it for many years!

One last observation: Harvest Right has exactly zero market competition. They are literally the only manufacturer of this type of machine. Since the first machine was sold they have continuously improved, updated and perfected this device. They listen to their customers and strive to make this machine better and better. They don't need to but they do. That is the kind of company that I like to do business with.

We have an older (5yrs) model and have had some issues show up requiring some repairs. We like the processing of food with this freeze-dryer. The things we have processed are great quality. We don't live locally so the service is a little tougher by phone and email.

Being and older machine, some newer techs aren't as sure about what we have, but we have been able to work through things. They have been helpful. I think maybe the newer systems may have more of the bugs worked out. We upgraded to the oil-less pump about 3 or 4 years ago to avoid the oil changes. That was a help. Not knowing what to expect, I thought since we didn't really do a super lot of drying, I thought there would be less issues over time.

At this time, you can get to talk to a 1st level tech but if it needs much more, you have to schedule time with another tech and it can be a couple of days to get connected. That was a little frustrating at first when I was in the middle of a batch. We eventually got connected and have been working through the problem. Good people, pretty good dryer and we do like their effort to help.

We received the Harvest Right Freeze Dryer in the beginning of September. Since then we have done a number of batches with both fruits and vegetables. The freeze dryer has worked flawlessly! The freeze dryer appears to be quality construction and is built with solid components.

We had a small issue with the impulse sealer, we contacted Harvest Right, and they handled the issue right away. We are very pleased with our purchase and look forward to preserving our garden produce for the winter.

I have owned and used a harvest right freeze dryer for 5 years. They are easy to use and a great way to preserve any kind of food.

Customer service is easy to work with. It helps to be able to simple tasks.