Firstleaf Wine Club Reviews

I received 18 bottles before canceling membership. A few weeks after final delivery, I opened a bottle. I have since poured seven down the drain. There isn't any character to any, in fact, I suspect they're tainted somehow. Honestly undrinkable. Did not want hassle of returning, etc. I'm writing cost off. Would recommend buying from local vendor!

I had a bad experience with the company, but not with the wine. The wine was fine, not something incredible, but I bought my girlfriend for her birthday a package through their website, and before I knew it I was member in the club, payed 108$ on the month that followed, on wines I had no intentions to purchase, without ANY ability to return it and get a refund.

I'm sure that many others fell into this trap of theirs.

I’ve been a member for the past year and a half. I LOVE the wines and I have had EXCELLENT customer service. I’ve had contact with real people via email and phone, when I wanted to make changes to my twice monthly orders. I did accidentally receive a wrong order once, but they said keep it and still sent my regular one immediately. I’ll stay with this club!

I can confirm what others have said; the company operates with the intent of constantly defrauding the customer.

The first instance occurred around OCT of 2021 when I delayed my next shipment for a few months but the company claimed the order was already processed and could not be changed or delayed. Their concession was to put my account on hold until APR 2022.

Low and behold I happen to find yet another charge to my account in DEC 2021. When I inquired about it the rep responded with yes I see that your account is on hold but we decided to place an order for you in DEC 2021 so you will be fully stocked.

So literally they will do unauthorized charges on your account whenever they feel like it and claim that you didn't respond to an email to tell them to stop. WTF!

Pure FRAUD! Good luck on your CLASS ACTION LAWSUIT that I am starting. This is a zero star company that will have you constantly checking your account for fraudulent charges.

I tried this service and was not satisfied as the wine was misrepresented and over priced $8 bottles with front labels stating they were from France and Chile and rear labels saying bottled in US . Twist tops cheapies would show up when I did not exchange online prior to delivery. There is total truth in the feedbacks left that this company continues to bill after you cancel. A month after I cancelled they sent more.

When I called for refund they tried to say it was already shipped. I explained the fact that I will go out of my way to place a heavy lawsuit and use the BBB to impact their business and fight for my compensation plus legal fees and hardships,mental anguish ect thats when they agreed to a refund, Go to the store and pick some wine. This service is a sham of pure trash,hot wine and employees gifted with tongue to force you to continue being billed.

I have really enjoyed my surprises from firstleaf. They make it easy to try new and different things at a reasonable cost. There are very few bottles that I have not enjoyed. And several bottles I have ordered more of after trying. I would recommend if you just want to try something new!

My wine arrived so hot you could not hold the bottles. Firstleaf CLAIMS to deliver in refrigerated trucks but reality is they use Fed=Ex. You have to be home to sign to get order, and they don't tell you when the wine will arrive. I Know my wine sat on a Fed-Ex truck for 4 days because that's how long I was waiting and tracking it on Fed-Ex.

When it finally arrived, their "covid safe" delivery was a Fed-Ex guy without a mask barging into my home so I could sign his iPad. For this all six bottles were Ruined as they sat on the hot truck in Reno for 4 days before finally being delivered (I waited at home 4 days so I could sign).

When I complained, all they did was argue, claiming they use refrigerated trucks (LIE) claiming the wine could not be ruined (IT SMELLS LIKE URINE). I think they use this technique to dump ruined wine off on customers and charge us a "discount" to unload their lousy ruined wine, then if you report to customer service all they do is argue with you.

THEY LIED. the Fed-Ex truck was not refrigerated, the wine was ruined, and they won't refund my money, just harass me with "customer service" letters about how great they are. DO NOT BUY WINE FROM FIRST LEAF

Huge Scam. I was baited in with a gift and then they started billing me monthly. I called and they credit my account, waited a few months and started back billing me again. Do not due business with First Leaf!!!

This company reinstated my account after I canceled it to squeeze more money from me, hoping I wouldn’t catch them. I woke up to a $70 charge on my credit card this morning, which I had no knowledge of.

When I went onto the site, I found that they had reinstated my account without notifying me. When I tried to take my credit card off of the account information on the website, I was blocked. When I spoke to a customer service rep, “Samantha,” she said it was “too late” and they were already shipping the order.

Which is bogus because they initially told me that there were two days left until the shipping process began. I had to lock my credit card, notify my credit card company and get a new credit card.

Stay away. They’re frauds and they will scam you.

First of all, there are no such vineyards as these bottles specify. I found several of the vineyards under fictitious business'. Basically, these are private label wines. It's probably the same wine/variety being bottled and getting a different label/vineyard slapped on.

I tried various varieties and they much pretty much tasted the same, there was nothing to distinguish the wines from each other

For example, google 'two rabbit imports' and you'll see it's a fictitious business for firstleaf, hence, firstleaf is pretty much the producer and bottling, perhaps the same variety of wine under various vineyard names/labels.

Look up bronco wines to get an idea. At least fred and joe franzia are honest that they are producing several wines under various names/vineyards that are non existent and know that a good wine shouldn't cost anymore than $15/20 the most.

It seems that these Napa, Paso Robles and Sonoma growers are pretty much money hungry people taking advantage of poor immigrants for pennies by the hour while they're charging stupid people, whether you're rich or poor, an obscene amount for wine that is sub par and taking advantage of the region and if you ask me, old world taste so much better.

I frequently order an extra shipment in addition to membership shipment. I ordered the extra shipment thru the online store. This month I ordered an extra shipment and I have not received confirmation. I placed the order by your deadline of Dec 14 in order to receive by holidays. I respect that this is a trying time. I would just like confirmation that my wine will be here before holidays.

I signed up for a trial run. My family didn't care much for the wine so I cancelled the service on November 30th. They charged my credit card for $94.19 on December 7th and shipped wine. I emailed them and they said to refuse the shipment and they would refund me the money but charge me a $20 restocking fee. A restocking fee for something I did not order? Seems to be a common theme of Firstleaf.

WORST WINE CLUB! Worst customer service. I ordered on 11/29 and told wine would be delivered on 12/1. It never came and tracking shows FedEx hasn’t received my box.

On 12/3, I was actually told my wine would be delivered on 12/1! So, I guess they’ve developed a time machine. The rep couldn’t tell me where my order was or if/when I would receive it. His only solution was to cancel my order and membership. Fine with me.

But, seriously, that’s not good or appropriate customer service and satisfaction at all. Good riddance.

P.S. If you’re looking at reviews of this company, look closely and look at a lot of different ones. There are many “review sites” that give it good reviews. And, I’m sure some of them are receiving compensation. But, it sure makes me wonder if the company itself created some of these sites. Because if you dig deeper and look for real reviews, you’ll find a lot of unhappy customers.

I ordered 1 shipment not realizing I was "joining" a wine club. The wine was mediocre, but worth a shot for the money. Not worth their regular prices. The next month I receive an email alerting me of another pending shipment. I immediately responded that I had no desire for another shipment and they confirmed it was cancelled.

I went to their website to delete my credit card. Guess what? No can do. No worries, if they alert me of another pending shipment I'll decline. Guess what? Next email was informing me the wine was shipped! I again email back. STOP!! Ok. Alcohol deliveries in CA have to be accepted by an adult upon delivery. I just won't accept delivery.

Guess what? A box shows up outside my door unannounced. There's more to the story but I won't bore you. Lesson learned: Any company that holds your credit card hostage can not be trusted. No phone number on the web site, ditto.

i ordered, and on the date of delivery, it did not arrive.please send the wine.,thank you

I got my 6 bottles within a week, before covid hit. I loved 5 out of the 6 wines. The 6th was ok., but not terrible. Prices I thought were reasonable. I’m a slow wine drinker, so I was able to get my next shipment 4 months later. No problems at all. Very happy.

This echoes what many others have said, and it's comforting to hear I'm not alone. After receiving my first order, I canceled my subscription. The wines were okay, but I prefer sweets, and they didn't seem to have a lot so I wasn't interested in continuing.

A couple of weeks later I received an email that my next order was almost ready to be shipped. I quickly tried to cancel online but received an error message. I tried calling, only to get an automated message telling me to email them instead. They said I would receive a response to my email between 3-5 days, but I just received a response after 2 weeks of trying again and again to reach them. The wines were shipped to me during this time, and I had to refuse them at the door.

They have now said I will be refunded, but I'm going to be very upset if I am changed a restocking fee. I do NOT recommend this subscription!

First leaf is the WORST company, customer service is a joke. They set up a customer service line but NO ONE is ever there to pick up. Tried calling them many times at diff hours and almost every day within 2 weeks. I set my wine subscription for every 3 months, but they still shipped new order next month and charged me continuously. Can't even delete my credit card! Had to call the Bank to block them. Beware.

Problem 1: Singing up for one shipment forces you on a monthly membership 2. The site makes it difficult to get out of it. 3. My first shipment was cancelled without my consent and no money refunded. 4. When I asked for a refund, they refused. Any business based on trickery is guarantee to fail.

First, I did get the wine in a timely manner and in great condition. However, I made the mistake of ordering more wine before I tried it. The first bottle had turned. The color was off and tasted like vinegar. I opened a second bottle and similarly to another review tasted cheap and definitely not a $30 bottle of wine. I did send two emails and did not receive a response or a credit for the bottle that had turned. 16 more bottles to try, so I went ahead and cancelled my membership. It’s too bad, because in theory it’s a great idea.