Firstleaf Wine Club Reviews
About Firstleaf Wine Club
The Firstleaf Wine Club, found online at Firstleaf.club, is a new wine club which describes themselves as “the first fully personalized and customizable wine club” at work in the US today.
How Does It Work?
According to their website, the goal of Firstleaf Wine Club is to be a “revolutionary” new way to enjoy wine. Instead of other wine clubs which rely on wine experts to choose your wine for you each and every month, Firstleaf says they only need one expert to choose your wine each month, and that’s you.
Customers who sign up will get to choose whether they prefer a monthly shipment of red or white wine, or a mix of the two, and whether they prefer domestic or international wine, or a mix of the two. Once you’ve signed up and receive your first shipment, that’s when your membership truly begins.
Each time you receive a shipment, you will provide the company with feedback on what you liked or didn’t like about each bottle of wine, so each and every month they will be able to send you a selection of wines that are better and better suited to your tastes.
In addition, customers will be able to see all the selections they have coming up for the next month and choose to swap those wines out for different wines if they choose, and they have complete control over the shipment schedule as well, with the ability to pause or skip a month at any time.
It seems as though every member will start off with a single shipment of three bottles priced at $19.95. These are the three bottles the company uses to get your feedback on the types and tastes of wines you like and don’t like, before they proceed with your regular membership order of two, three, or six bottles per month.
The website says that because they have “cut out the middleman” and partner directly with wine producers to save their customers up to 60% off the retail price of each bottle. Each half case of wine you order will be priced at a flat rate of $79.00, and the smallest retail discount you will ever receive will be 25% off a bottle.
In fact, Firstleaf Wine Club does provide their customers with a Refund Policy, which is actually very unusual for a wine club. Of course if a bottle arrives at your house broken or damaged, customers should contact Customer Service right away so they can address the problem as soon as possible.
However, this company goes a step further and says that they want their customers to be 100% satisfied, and so a customer who isn’t satisfied with a bottle of wine they have received from Firstleaf should contact their Customer Service team to discuss a potential refund or replacement.
Customer Service Contact Info
Customers who wish to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 800-461-7203 or by email at [email protected]
Unfortunately this company appears to still be very new because there simply are not very many reviews of this service at all, either from customers or from other wine based services, websites, and blogs.
That being said, this company is making some amazing promises that are almost too good to pass up. The ability to get monthly selections based specifically on your tastes and feedback, the ability to return bottles you are dissatisfied with, and the promise of a minimum discount of 25% off retail price with the ability to pause or cancel your service at any time seems to add up to a company that customers should be willing to try for themselves.
Competitors and Alternatives?
If you have any experience with this company or their products, please leave your Firstleaf Wine Club reviews below.
59 ‘Firstleaf Wine Club’ Reviews
Shameful! Shipped wine with no notification. When I wasn't home to receive it I was told that the package was being held at a UPS 25 miles away (even though there is a UPS less than a mile away. They then charged me a 20 dollar restocking fee for wine they shipped to me without my knowledge. Customer service was equally suspect.
I drink Merlot, Pinot Noir, and Cabernet got nothing got nothing but questionable red wine.
After 6 months I have canceled my Firstleaf account. I have "googled" every wine I have received and, if I find any hits at all they all just point back to Firstleaf. All wines say "Bottled in Healdsburg, CA" - it's obvious to me they are dumping unwanted wines by creating lots of fake labels and slick marketing.
Ordered the 3 bottle trial for 3.18. They said I was under no obligation to buy more. Today I received a case by UPS (I refused the package). They charged my credit card $94. I did not authorize this purchase. Buyer Beware!!
I am very pleased with First Leaf Wine Club. Have been drinking wine for 25 years. I use to walk all around the liquor store looking for a wine that was on sale. I liked to spend between $9-12. I was very happy when I could snag a more ex[pensive wine in my price range. With First Leaf Wine Club I am getting a more expensive wine for a little more than what i usually spend. Having the wine delivered to my door monthly or bi-monthly makes up for the few dollars more. I am enjoying wine more than ever ." Life is too short for cheap wine" !
received mailer with offer for 3 bottles 3 bucks addressed to me in CT. went on with offer number and put in my credit card then they said the offer was not valid in CT. yet they mailed it to me in Ct. ?!!
I tried the 3 bottle intro offer, with mixed results: one bottle I didn't like very much, another was pretty good, and another was outstanding. I liked my favorite so much that I ordered another 6 bottles.
Looking forward, price is an issue, as I don't normally buy wines in the $15 range. My next box, which will be my first full order, plus the other 6-bottle box is a splurge for me.
I love wine, drink almost every evening meal, but I'm by no means an expert or connoisseur. I typically buy wines from my local big-box warehouse club in the $10 range. I feel like wines at this price point can be pretty good, certainly enjoyable, but nothing extraordinary.
The one wine in the intro offer was truly extraordinary. If FirstLeaf can deliver on their promise finding wines that exceed my expectations, paying more than I normally do might be worth it for me.
I'm looking forward to my next box.
Received an offer from Firstleaf for 3 bottles for $1 each. 2 reds and 1 white. I checked the wines online and got good reviews. Then I went to the specified link. The first, Harmonic Bridge was offered, but the other two were changed and no trace of them on the internet. I suspect the same issue as mentioned in another post, off label bottling of less desirable wine. I trashed the offer.