Firstleaf Wine Club Reviews

Firstleaf Wine Club
Based on 51  Reviews



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About Firstleaf Wine Club

The Firstleaf Wine Club, found online at Firstleaf.club, is a new wine club which describes themselves as “the first fully personalized and customizable wine club” at work in the US today. 

How Does It Work?

According to their website, the goal of Firstleaf Wine Club is to be a “revolutionary” new way to enjoy wine. Instead of other wine clubs which rely on wine experts to choose your wine for you each and every month, Firstleaf says they only need one expert to choose your wine each month, and that’s you.

Customers who sign up will get to choose whether they prefer a monthly shipment of red or white wine, or a mix of the two, and whether they prefer domestic or international wine, or a mix of the two. Once you’ve signed up and receive your first shipment, that’s when your membership truly begins. 

Each time you receive a shipment, you will provide the company with feedback on what you liked or didn’t like about each bottle of wine, so each and every month they will be able to send you a selection of wines that are better and better suited to your tastes. 

In addition, customers will be able to see all the selections they have coming up for the next month and choose to swap those wines out for different wines if they choose, and they have complete control over the shipment schedule as well, with the ability to pause or skip a month at any time.

Cost/Price Plans

It seems as though every member will start off with a single shipment of three bottles priced at $19.95. These are the three bottles the company uses to get your feedback on the types and tastes of wines you like and don’t like, before they proceed with your regular membership order of two, three, or six bottles per month. 

The website says that because they have “cut out the middleman” and partner directly with wine producers to save their customers up to 60% off the retail price of each bottle. Each half case of wine you order will be priced at a flat rate of $79.00, and the smallest retail discount you will ever receive will be 25% off a bottle. 

Refund Policy

In fact, Firstleaf Wine Club does provide their customers with a Refund Policy, which is actually very unusual for a wine club. Of course if a bottle arrives at your house broken or damaged, customers should contact Customer Service right away so they can address the problem as soon as possible. 

However, this company goes a step further and says that they want their customers to be 100% satisfied, and so a customer who isn’t satisfied with a bottle of wine they have received from Firstleaf should contact their Customer Service team to discuss a potential refund or replacement.  

Customer Service Contact Info

Customers who wish to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 800-461-7203 or by email at [email protected]   

Reputation

Unfortunately this company appears to still be very new because there simply are not very many reviews of this service at all, either from customers or from other wine based services, websites, and blogs.

That being said, this company is making some amazing promises that are almost too good to pass up. The ability to get monthly selections based specifically on your tastes and feedback, the ability to return bottles you are dissatisfied with, and the promise of a minimum discount of 25% off retail price with the ability to pause or cancel your service at any time seems to add up to a company that customers should be willing to try for themselves.      

Competitors and Alternatives?

Certainly there are many other wine clubs in operation in the United States, including American Cellars Wine Club, Vinesse Wine Club, TastingRoom.com, ClubW.com, and many others. 

If you have any experience with this company or their products, please leave your Firstleaf Wine Club reviews below.

51 ‘Firstleaf Wine Club’ Reviews
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1 Review

Great Wineclub



November24, 2018

I joined this wine club a couple of years ago and enjoy my wine deliveries every 2 - 3 months. Only twice did I dislike a bottle but Firstleaf immediately gave me credit, no questions asked. I love receiving and tasting new varieties of wine and they really seem to know what to send me based on my previous feedback. The club is up front on the price point of their wine so I know what quality of wine to expect. Delivery has been right on to the exact day, very well packaged. Website wasn't the best at first but they have made improvements, also wish they had an app to use.
Firstleaf didn't seem to track and credit you for referrals as promised, I had to remind them when my referral purchased a case, but then no issues giving me my $10 credit. Referral policy is now changed to a one time credit of $20 per new referral, which makes it easier to track.
One other thing I wish they would improve on is their rating system, it's either a like or a dislike. I would prefer a rating scale of 1 - 5 or something similar. I have found some wines to be good but others were superb and would like to note the differences.
Overall I enjoy doing business with Firstleaf and will continue to do so!

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1 Review

I enjoy the club



November4, 2018

No problems after some initial confusion. I have enjoyed the wines which seem reasonably priced. I am now on my 4th order and plan to continue.Will consider five star in the future if things continue as they are now.

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November 14, 2018

Hi Richard! So happy to hear that you are enjoying the club! Let us know if there is anything we can do to make your club experience better.

Cheers!

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1 Review

Good Deal if you cancel after the first shipment



October11, 2018

the wines were very good and I had no problem canceling after the first month. I also got a promo for free shipping so I paid only 15 bucks for 3 good bottles of wine. I could not afford the subscription so I canceled.
Try it for one shipment and cancel, worked for me

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November 24, 2018

It's people like you that put the small business owner out of business...

February 27, 2019

@kelly that is a horribly irrational statement

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1 Review

my clients enjoyed



October8, 2018

I purchased this as a closing gift for my clients understanding it was a memebrship. I gave them 3 months, the packaging was well done and presented nicely. They gave me feddback that the wine was good. Only reason I didnt do 5 stars is because i didnt taste wine personally

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1 Review

SCAM



September24, 2018

They trick you into signing up for their $19.95 promotional offer which apparently authomativaly signs you in and you become a club member and for the hefty price of roughly $90(after shipping ) you start receiving these mediocre wines at best.Do yourself a favor and don’t bother.They are a SCAM

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1 Comment
October 09, 2018

Hi Yordan! All of our club information is located on our site at https://help.firstleaf.club/hc/en-us/sections/205910047-Club-Information. We also send a Welcome email that states how much all of our club shipments are. Hope this helps.

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Scheduled Delivery Time



August9, 2018

I changed the delivery time after my first trial order to every three months and received the following order within the first trial month. I refused the delivery and I am waiting to see if I will be getting a credit on my account. If I don't get a credit then I will try to cancel, then take measured steps with BBB or Attorney General's Office. Thank you all for your posted comments. Theses really help.

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October 09, 2018

Hi Magdalena! It looks like we were able to resolve this issue for you. If you would like I can send you a follow-up email to confirm this. Just let me know!

Cheers!

October 09, 2018

Hi Magdalena! I see that we have resolved this issue for you. I will send you a follow-up email to confirm this.

Cheers!

December 31, 2019

They did the same thing to me. Felt scammed! Sad business practices.

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2 Reviews

NO CUSTOMER SERVICE!



August7, 2018

All of the wine I received was actually of good quality, thus the two stars. My problem is I could never get help with website glitches (trying to swap wines never worked). I never received a response to numerous emails or after filling out the contact form on their website. At one point, I changed my shipping address to my home as I am a schoolteacher and not at school during the summer. They shipped to my school anyway and I was forced to drive 35 miles to get the box. I cancelled out of frustration. I took a screenshot of the cancellation on their website as I suspect I may get another shipment anyway.

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1 Comment
October 09, 2018

Hi Jim! I apologize that you had issues with our site. I looked into your cancellation and can confirm that your account is closed!

Cheers!

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Bartender



August2, 2018

This company is a complete scam. I took a chance on 3 bottles of Washington State merlot that was ok. I DIDNOT signup for a wine club or any further shipments. A month or so later a six-pack of wine was left at my door by UPS. The driver simply left the package without asking for my signature which is required in CA. When I called First Leaf to complain and ask them to pickup the wine I was told that since they "no means to retrieve" the shipment they could only refund me 30% of the purchase price of $90.00 which had been charged to a Master Card. I told them I would return it myself to their warehouse in Healdsburg since it was only a few miles from me and was then told that "wasn't possible" because of "policy." There is no policy because there is no warehouse. An email to UPS got the usual response an email to UPS gets - which was no response.
The "Wine Club" is a scam run by a "virtual winery" in New York and has no physical presence in any of the states it claims to secure it's "deals" from. I am currently talking to The Sonoma County Chamber of Commerce and the DA's Office to see if this phony company can be prosecuted for fraud. Legitimate wineries and clubs should go after these thieves as well.

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October 16, 2018

Hi Michael! Sorry about the confusion. However, when you place your introductory order it does enroll you in the club for future boxes of wine (this on our website and before you click ‘Place Order’). We send 2 reminder emails prior to all orders going out as well. I will be reaching out to our REPS at UPS and notifying them that the order was left and not signed for. We are a winery, located in Sonoma County (Healdsburg) but we only sell our wines online so there is no physical tasting room.

If you have any questions about this please give us a call at 1-800-461-7203 Mon - Fri 9 am - 8 pm EST or shoot us an email at [email protected], and a member from customer service will assist you as soon as possible!

Cheers!

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