This was the live chat (see below). They give you a fake report and tell you to get anchoret report from the REAL DMV.
I did get my $1.00 back
Please wait for a site operator to respond.
You are now chatting with 'Selena'
Selena: Welcome to Customer Service Livechat. In order to pull up your account, could you please provide me the email address, full name and zip code you used to order our services?
you: i see you charged me the 1
Selena: May I have your email address please?
you: i never got my report
you: [email protected]
Selena: Thank you for providing the information. Please wait while I check your order details in our system.
Selena: As per our database you have not performed the search yet in order to get the report. Kindly login to your account and perform the search.
Selena: Once you perform the search successfully, the report will be generated online with all the information available in our database.
Selena: You may login to your account by going to:
Selena: Login Details:
Selena: Username : [email protected]
Selena: Password : pvtagent25
Selena: Kindly login to your account and enter the search details in the search box and the report will get generated instantly with all available information .
you: i will Thank you. i look you up on web scam sites and many people say you charged them $18 a month. Is this so?
Selena: I assure you we are a very legitimate company.
Selena: You have been charged $1.00 only. And it is onetime payment plan.
you: ok thank you
Selena: Was I able to help you with everything you needed today?
you: just went in and look
you: at the report THIS IS NOT REAL ! you want me to download the form from the real dmv and mail it to them to get my report?????????? you do not have anything to do with the real DMV do you??????
Selena: Have you checked the online report?
you: yes it said i have no tickets ect....i just came from court. they say i do?????
Selena: I am sorry our search did not return the data you were searching. Please click the link below, print out the form and mail it to the address attached with the state required fee. Your state's DMV will provide you with the most accurate data available.
Selena: Please save your receipt or copy of check and we will reimburse you for the state fee.
you: so you say you are the real state dmv? I will save my recipe i think i should drive to the dmv and talk to them will they reimburse me there?
Selena: I am sorry, It is a privately owned Website that is not owned or operated by any government agency.
Selena: I am sorry but your state's DMV require a form in order to release reports, please visit above link, print out the form and mail it to address attached, your state's DMV will provide you with the most accurate data available.
Selena: You will be able to see the state fee on the form. It is metioned there.
Selena: We will reimburse you for the state fee.
you: you will reimburse me now? thank you i will check my account in a min.
Selena: I have refunded you $1. Your refund is now on your credit card, depending on financial institution allow up to 2–3 business days for it to appear on your statement. Please accept our apologies for any inconvenience you may have experienced. Also, please write down this confirmation number:
Selena: Thank you for contacting live chat, I’m glad we were able to resolve this for you today. Please CLICK HERE to finalize your request.