CarHistory.online Reviews

I should have done my due diligence and read the reviews before making a transaction with this company. Same as what others experienced, it says pay $1 for a report on a car and I did but immediately after I was charged $28.95 and no report. I immediately called customer service and was told that the $1 is for down payment for a recurring purchase. I did not agree to a recurring purchase. Why would I need that? Anyway, customer service said they will refund me in 3-5 business days. Let's see what happens. This is a scam. Imagine how many $1 they get to keep and provide no report. Do not engage with this company!

KarmenJ September 18, 2023

Hi Emma,

Thank you for taking the time to share your experience with us. It sounds like it was less than great and we appreciate you letting us know of your concern. Please contact me directly at [email protected] or reach out to one of our friendly agents 24/7 at 1-855-780-1159 so we can discuss the issue in detail and attempt to make this right.

We’re committed to providing excellent customer service and are looking forward to hearing from you!

Thank you,

Karmen

CS Manager

carhistory.online

Looking for value and did not see it. Other information looks to be accurate.

I was looking for something about my car title and this helped me find what I was looking for.

Maria August 12, 2023

Thank you got what info i needed

The agreement looks like you are paying $1.00 for a report on your car. However, you are charged $28.95! We received a text moments after I agreed to the $1.00. "Chase Fraud: Did (my name) charge $28.95 at VEHICLE HISTORY on 8/07? Reply YES or NO."

We replied NO and my credit card was instantly closed down! Clearly, Chase has had problems with VEHICLE HISTORY in the past to send me a fraud alert. Now, I have to update all my auto payments relating to my card! To say that I'm angry is an understatement! Do not do business with this company, you will be sorry.

KarmenJ August 10, 2023

Hi Judy A,

Thank you for taking the time to share your experience with us. It sounds like it was less than great and we sincerely apologize for this mishap. I am glad to inform you that we have cancelled your subscription and issued you a full refund.

If you have more inquiries regarding our services, please do not hesitate to reach out to one of our friendly customer service agents 24/7 at carhistory.online # or contact me directly at [email protected]

Thank you,

Karmen Jones

CS Manager

carhistory.online

Car History has a page that pops up when using their services from PUBCAR this page will lock you into a 24 month subscription without authorization. I contacted my bank immediately and froze the account as well as contacted the PUBCAR company who stated they issued a refund via US Mail and cancelled the subscription. This was on Thursday July 6. I went to the bank to get a new card on July 11 and there were 14 additional attempts to charge my card made by PUBCAR since the alleged cancellation of the subscription Contacting Pubcar again they stated there was a cancellation but no refund noted then proceeded to inform me that the refund would be into my account (not via US Mail) what was originally 10-14 days to receive has now turned into 15-21 days. Very sketchy and hope no one else falls prey to these scam artists.

JudyA August 08, 2023

The agreement looks like you are paying $1.00 for a report on your car. However, you are charged $28.95! We received a text moments after I agreed to the $1.00. "Chase Fraud: Did (my name) charge $28.95 at VEHICLE HISTORY on 8/07? Reply YES or NO."

We replied NO and my credit card was instantly closed down! Clearly, Chase has had problems with VEHICLE HISTORY in the past to send me a fraud alert. Now, I have to update all my auto payments relating to my card! To say that I'm angry is an understatement! Do not do business with this company, you will be sorry.

I initially paid $1 for a report on 1 vehicle, I saw nothing about a recurring fee of $24 which I was charged the next day. This is only getting 3 stars because they fixed the problem. The thing is once she looked up my account she IMMEDIATELY said she could cancel it effective today and issued a refund. I said nothing about that at first, so they know this is a recurring problem.

KarmenJ April 20, 2023

Hi Erika,

I appreciate you reaching out and voicing your concerns. We’re sorry to hear you had a less than ideal experience with our service. We’ll pass on your feedback to our relevant team, so they know what customers are looking for when they visit our website to meet your expectations in the future.

I am glad to hear you were refunded but if there is anything else we can help you with please reach out to one of our friendly customer service agents 24/7 at 1-855-780-1159 or contact me directly at [email protected]. Thank you and have a great day!

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Karmen

CS Manager

CarHistory.online

I ordered a report from carhistory.com and the order summary stated it was $1.00. Entered CC info to pay and received a fraud alert; advised the $1.00 charge was valid and told by CC to re-enter which I did. I hit button to get report and entire PC froze up. Re-booted and tried to enter carhistory.com to get the report but it said email not found. Called the toll free number and spoke to Crystal who was very rude. She said there was no account under my name or my email and no charge. She also said the $1.00 would have been a downpayment for a $24 or $25 charge (not mentioned anywhere) but said no problem because there is no account. She disconnected. I logged into CC online and the $1.00 charge is pending! SCAM!!

KarmenJ March 30, 2023

Hi Mary,

We apologize for the confusion and frustration that you experienced while attempting to order a report from carhistory.com. We take these concerns seriously and would like to investigate this issue further to ensure that it doesn't happen to our valued customers.

We understand that the order summary stated the report was $1.00, and we apologize that you encountered difficulties during the payment process . We understand it may not have been clearly communicated and we apologize for any inconvenience this may have caused.

We regret to hear that your interaction with our customer service representative was not positive. We take pride in providing excellent customer service, and we're sorry to hear that this was not your experience. We will investigate this matter further and take appropriate action to ensure that all of our representatives are providing the highest level of customer service.

Please contact us at 1-855-780-1159 or email me directly at [email protected] with any further details or concerns that you may have. We would like to do everything we can to resolve this issue and ensure that you have a positive experience with our company.

Thank you for bringing this matter to our attention, and we apologize for any inconvenience.

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Karmen

CS Manager

CarHistory.online

RIP OFF MERCHANTS - AVOID THIS SITE...I paid $1 for a VIN report that provided the manufacturers specification. The web site suggested it had more info. I wrote off the $1 but found 5 days later the web site had charged me $9.94. Trying to find out what this is but man it is just the hassle you can do without so I suggest you just avoid this web site.

KarmenJ February 15, 2023

Hello BAR,

Thank you for taking the time to share how your experience with our company went and we appreciate you voicing your concern. I’m sorry to hear you had an unpleasant experience with our payment process. We take all reviews seriously and will use them in our continuous improvement efforts!

Please allow us to make this right by reaching out to one of our friendly customer service agents 24/7 at 1-855-780-1159 or contact me directly at suppor[email protected] and we will guarantee a full refund as well.

Hope to hear from you soon.

--

Karmen

CS Manager

CarHistory.online

This company / website runs a scam. I didn't receive the one-time report for which I paid $1, and I was signed up for and charged for a recurring monthly report that I did not sign up for (+/-$24), again which I never received. I called twice and emailed 4 times - the recurring subscription was cancelled but I received no refunds.

KarmenJ January 18, 2023

Hello A,

Thank you for taking the time to share how your experience with our company went and we appreciate you voicing your concern. I’m sorry to hear you had an unpleasant experience with our payment process. We take all reviews seriously and will use them in our continuous improvement efforts!

I also apologize that you did not receive the report.

Please allow us to make this right by reaching out to one of our friendly customer service agents 24/7 at 1-855-780-1159 or contact me directly at suppor[email protected] and we will guarantee a full refund as well.

Hope to hear from you soon.

--

Karmen

CS Manager

CarHistory.online

I learned a lesson - review your cc statements in detail! I needed on car history check. They charged me repeatedly 23.95/mo for several months until I discovered what they were doing.

View all 2 Comments

JIF December 28, 2022

Totally agree. SCAM. Web site said we would be charged $1.00. Never got a report and our credit card company blocked the two charges - for $23.95 and a second one for $9.83. then they checked and they had set themselves up as an auto pay for monthly services. I cancelled the card and had them turn off all monthly services.

Scam. The bank called me seconds after CarHistory charged my account 1st for $23.00 which the bank blocked & then they tried a 9.83 charge & that is when the bank called me. I allowed the 2nd charge, but had to cancel my card because of this.

KarmenJ December 09, 2022

Hello Wendy,

Thank you for taking the time to share how your experience with our company went and we appreciate you voicing your concern. I’m sorry to hear you had an unpleasant experience with our payment process. We take all reviews seriously and will use them in our continuous improvement efforts!

Please allow us to make this right by reaching out to one of our friendly customer service agents 24/7 at 1-855-780-1159 or contact me directly at suppor[email protected] and we will guarantee a full refund as well.

Hope to hear from you soon.

--

Karmen

CS Manager

CarHistory.online

It's a scam, You get nothing for your money. I'm reporting them to every legal authority I can find. I just reported them to my bank and cancelled my card.

KarmenJ December 09, 2022

Hello Billy,

Thank you for taking the time to share how your experience with our company went and we appreciate you voicing your concern. We take all reviews seriously and will use them in our continuous improvement efforts!

I also apologize that the report was not sufficient. Please allow us to make this right by reaching out to one of our friendly customer service agents 24/7 at 1-855-780-1159 or contact me directly at suppor[email protected] and we will guarantee a full refund as well.

Hope to hear from you soon.

--

Karmen

CS Manager

CarHistory.online

Car history.Online is 100 % a scam company

They offer a $1 car history one time check

And then they changed your one time

Selection , so they can continue to charge

Your credit card continuously .... And they hope that people do not watch their bank statement ..... Then when you contact them they keep telling you they will return your money , but do not refund your money .... This company is a thief ..... And I hope karma bites them hard one day ......

KarmenJ December 07, 2022

Hello Tarzan,

Thank you for taking the time to share how your experience and bringing this to our attention. I am sorry for the mishap during the payment process. I also apologize for all the trouble and inconvenience this has caused you. It is never our intention to make anyone feel this way, so please know that we take your feedback very seriously and will be looking into this issue during your purchase of our service.

Please allow us to make this right by reaching out to one of our friendly customer service agents 24/7 at 1-855-780-1159 or contact me directly at suppor[email protected] and we will guarantee a full refund as well.

Hope to hear from you soon.

--

Karmen

CS Manager

CarHistory.online

They try to make it seem like the report will cost $1 but there's a $24/month fee on top of that. That being said it's still a lot cheaper than CarFax and does the job.

KarmenJ November 24, 2022

Hi Kevin,

Thank you for your detailed review of our service. We are grateful that you took the time to leave us a review. We are glad to help you with the information you needed.

I’m sorry to hear you had an unpleasant experience with our payment process. Please allow us to make this right by reaching out to one of our friendly customer service agents 24/7 at 1-855-780-1159 or contact me directly at suppor[email protected] and we will guarantee a full refund as well.

Hope to hear from you soon.

--

Karmen

CS Manager

CarHistory.online

I thought I had signed up for one report for $1.00. But was actually charged $23.95, which is for up to five reports. I called their Customer Service and explained my confusion and will be issued a refund. Very nice Customer Service.

KarmenJ November 17, 2022

Hello MR,

Thank you for taking the time to share how your experience with our company went. I’m sorry to hear you had an unpleasant experience with our payment process. We take all reviews seriously and will use them in our continuous improvement efforts!

I am glad to hear you were refunded but if there is anything else we can help you with please reach out to one of our

friendly customer service agents 24/7 at 1-855-780-1159 or contact me directly at [email protected].

Thank you and have a great day.

--

Karmen

CS Manager

CarHistory.online

Pretty thorough review of a 2004 model. Gave me all the information I needed to make a decision.

The website indicated a $1 charge, yet my credit card was charged $23.95.

KarmenJ November 15, 2022

Hello Chris,

Thank you for taking the time to share how your experience with our company went and we appreciate you voicing your concern. I’m sorry to hear you had an unpleasant experience with our payment process. We take all reviews seriously and will use them in our continuous improvement efforts!

Please allow us to make this right by reaching out to one of our friendly customer service agents 24/7 at 1-855-780-1159 or contact me directly at suppor[email protected] and we will guarantee a full refund as well.

Hope to hear from you soon.

--

Karmen

CS Manager

CarHistory.online

I got detailed history in minutes! Great value and simple, inexpensive.

I checked the history of a vehicle I wanted to buy. The report was easy to get and didn't cost a lot. The information was thorough and very helpful. I recommend using this website for any vehicle-related background checks.

Excellent NAILED it, now I can go to the seller with more information than they have.

V/r

Joe K from NC

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