Care.com Reviews
Care.com Customer Reviews
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BOGUS HOME CARE SEEKERS
My home care agency has been listed as a featured agency on Care.com for 3 months. Initially, we were very excitied about the listing believing that it would generate at least a few leads that will translate into new clients. Well lo and behold, we were wrong! We've applied to almost 100 listings of people seeking in home care for themself or a family member...and out of all those application, we received only one response...which was no, of course.
I find it inconceivable that we have not received one legitimate client out of all our applications. We are a reputable, licensed agency, in good standing with NYS, have pictues, reasonable rates, offer deals etc...yet nothing developed! I also don't like the fact that I have not idea of what the outcome with the potential clients ie..client chose another vendor, client no longer require care, client passed away...anything! This is why I came to the conclusion that the majority of these home care seekers are bogus! Even the law of averages should kick in at some point!
There must be some way that these potential customers can be verfied as I do not have money to give away!
total scam
Hello Jason, we offer a basic membership so you can post a job for free. This is a great feature to see if there are any available caregivers in your area before you make a financial commitment. Once you want to message a caregiver, you will have to enroll onto our subscription, once finding the prefect match, you can cancel the service until you need care again. I hope I clarified any confusion you may have.
The basic member ship is useless. If it looks like a scam and acts like a scam it usually is a scam!
Predatory Billing Practices!!
Hello Catherine, I apologize that you were not aware of our auto renewal feature. We disclose this information on our enrollment page so our members can be made aware. Moreover, we offer the ability to cancel your subscription anytime. I hope this information was helpful and cleared up questions about our features.
This information is useless. Care.com is WELL AWARE that your "disclosure" is difficult if not impossible to find. If it was so clear, then there would not be hundreds if not thousands of complaints about unethical billing practices! If you were SO SINCERE about your apology, you would notify your "clients" EVERY SINGLE TIME you billed them, which you DO NOT DO. Other companies have no issue doing that; I pay Adobe, the Times, etc. monthly and I know it's happening because THEY REVEAL IT by supplying a receipt. Your practices ARE DECEPTIVE and fraudulent AND YOU WELL KNOW IT. Shame on you.
Beware
I can assure you it it not any rep from Care.com acting like they are looking for employment. These people that contact you are scam artists.
the text usually looks like this:
I am am soon moving to a area near you and need care for my daughter (notice no real info about it or phone #) Please kindly respond with your email address asap. Joe Smith
Then when you email they will try and pry and get your address and even your SSN. They will promise to mail you a check in advance, then the scam begins in different form..its called the babysitting check scam.
But then there are the bored housewives and irresponsible college girls that will no show for and interview or keep rescheduling and nothing ever materializes.
Care.com could care less about the security of the site or who is on it. Reporting it does nothing except they will prob close your account and ban you from the site for causing/reporting a problem.
I have gotten a TON of these messages. People need to just be smart their are scammers all over the place. Don't send them a resume via email with out talking to them.
Maria, as others have mentioned, we recommend all of our members to begin the initial contact within Care.com for safety purposes. Families will always want to create a conversation and start the hiring process within the site before taking outside of the site or exchanging contact info. If you continue to receive these kind of texts, feel free to call us at 877-227-3115 and will be more than happy to investigate this further for you.
WARNING DO NOT USE CARE.COM This is an unsafe site for kids.
Care.com is the largest caregiver networking/service in the world..16 countries and over 13 million customers. It is one the fast growing internet based companys ever.
I have been a caregiver on this site for many years. I have a 7 yr old myself. I have been reading the complaints board and see that there are many unanswered questions about terminated accounts from both parents and caregivers. I had given this some thought then decided the other day to do an experiment.
How to open a fake profile/account on Care.com as a caregiver.
Open a basic account with any fake name. Then link a fake f*ce book with the same name then link it together with one push of the button.Then create fake connections/family and friends. from your facebook..Now your f*ce book and email is verified by Care.com as legit.. Use any email to open the account (not important)..Then check off all the boxes for work experience except a few..Cpr/first aide and add a masters degree from whatever school *(non of this is cross referenced or verified)* Add a fake 5 star long winded review to get your moneys worth (It will cost around $30 to open an account as a parent and contact yourself) Get a fake back ground check ($9)..All you need is your sisters or friends drivers license if you are a known criminal..Since no one will see the id in real life you wont get caught. Make sure the address on the main account and the address on the background check forwarded match. The name does not matter on the id because they will ask you to forward you full legal name to the background check( the one on the license and its not cross references against the profile at all only the address. There you have it now upgrade to a premium membership for $20 bucks and you have a beautiful professional looking profile for about $50 and the job offers will come rolling in from unsuspecting parents that trust Care.Com and believe that all this info has been verified.
Who thinks that Care.com should be shut down fined and even some jail time should be involved for letting this able to happen?
The reason accounts/profiles are so often terminated is because Care.com can not tell what is real or not. It is too costly and not time effecient to actually have identification scanned and real background checks completed..verify the skills from an actual company..So they keep the prices reasonable like Mcdonalds a run it like a fast food restaurant with reckless customer service and a who cares attitude.. If you don't like it we will kick you out goodbye. We know that there is a large amount of pedophiles, convics and scam artists on the site but we cant't do anything about it sorry..refer to section 5. We reserve the right to do whatever we want whenever we want with no explanation. Sounds like criminals doesnt it? Care.com in a criminal company with horrible business practices that puts kids lives in danger daily. Parents think its safe from the warm hearted commercial with the background checks.. and reviews. It is very deceiving and should not be when dealing with a childs life. Sheila Marcelo is the CEO a Harvard grad and a known criminal..she should be in jail.
I had mixed experience with this site. I have found work right away and when I met the 2 families I nannied for, I actually ended up knowing them. ( only went to people that knew about the area) I get texts asking for my email with out messaging me on care.com and i am weary of them and ask them to call me so at least I can hear their voice then meet at a public place. Also, I dont send references because I am not giving out info of anyone that has trusted me unless I actually interview and see their background stuff.
We understand searching for care online requires precautions, which is why we offer you the tools to ensure a safe hiring process. One precaution we take is to check certain information some members provide us against various databases and other sources for criminal or other inappropriate activity. In addition, our safety team reviews profiles for suspicious and inappropriate content and investigates job posts, profiles and messages that are flagged by our members as objectionable. While we view these as important initial steps, they are only preliminary checks and do not catch everything; the best safety precautions are the ones you take. It's important to perform your own independent search on your candidates. Search the web for their name to see if there are any news articles about them, contacting your state or local municipalities to obtain public information, and using our background checks. Feel free to check out our safety guides and articles within the website for more information.
What good is it to check "certain information" if you dont know who the person is? Anyone can take any ones drivers license and pass a background check. If your a pedophile just use your sisters id and its all good.
my point is that most parents trust Care.com to be a safe verified site when they have paid Care.com as much a $80 for a enhanced background check..After paying as much as *$80 to $100 for a lengthy background check most parents will assume the sitter is just fine. When is fact that is the furPleathest from the truth. The background checks provided by Care.com are from an outside company and if Care.com is asked to explain the report this is the auto generated response they send out "Background checks are provided bu a 3rd party outside company and we are not able to translate the report and we are not responsible for the accuracy or its completeness."
So what comes back is either a pass with the persons name with no record or a fail with no information at all and the caregiver is removed from the community.
What a JOKE.
PLEASE READ JESSICA BABINSKIS REVIEW BELOW AS A PRIME EXAMPLE TO WHAT I AM TRYING TO GET ACROSS TO PEOPLE. HER NANNY WAS CAUGHT DRINKING ON THE JOB. JESSICA REPORTED THIS TO CARE.COM. NOT SOON AFTER JESSICA (THE PARENT) WAS KICKED OFF OF CARE.COM. WHY? BECAUSE CARE.COM DOES NOT KNOW THE TRUTH BEHIND IT AND DOES NOT CARE TO KNOW, SO ITS EASIER TO ELIMINATE THE PROBLEM RATHER THAN INVESTIGATE IT. CARE.COM DOES NOT CARE IF JESSICA SPENT 100 BUCKS ON A BS BACKGROUND CHECK.
review these scam artists on YELP
Don't Use Care.com--BEWARE
Hi Riki, we always mention before purchase that all pre-paid background checks are non-refundable. Furthermore, all members who enrolls onto our site are screened for basic verification, although these are preliminary checks, we always recommend to conduct background checks for further precaution. I'm sorry for the negative experience and how you were unaware of auto renewal, however, I hope the above information was helpful
Predatory billing practices on Care.com
I signed up on Care.com for 3 months, as I only needed their service during the summer. If you aren't paying attention to the fine print, which is easy to do, then you won't realize that your setup for auto-renewal whether you like it or not. While that's annoying, it does not constitute my main complaint with them. Trusted businesses, such as Amazon.com, Hulu.com and others, all that have auto-renewal services, they all send notifications to their customers when a credit card is charged. Care.com does not. So if you're not aware (or have forgotten) about the auto-renewal, they will quietly drain your credit card over time regardless of whether you use their service or not.
The bottom line is that they continued to bill me for 3 month periods where absolutely no services had been rendered (and they know when someone logs into their system to use it), and they never notified me when my credit card was charged. Had they notified me, I would have caught it after the very first auto-renewal charge, and I would have been refunded for that (per their 30 day policy for refunds if you didn't log in during that period). That would have prevented any subsequent charges, and made this issue a non-issue. Unfortunately, they do not notify you; hence, this review.
By the time I caught it, there were already two charges for $78 for periods where I never used their service. I was able to get a refund on the last period since it was within 30 days of my call. Any reputable company would have refunded me for both, but they stick to their 30-day policy, thereby screwing over their customers who don't monitor their credit cards vigilantly. I truly believe Care.com purposely chooses not to notify customers so that their customers lose track and forget about the auto-renewal, giving Care.com free cash for no services rendered. Care.com uses these predatory billing practices to fatten their bottom line. They are not to be trusted with your credit card information.
Check out BBB reviews, 30% are negative! How does one with such a poor rating become BBB accredited?
Hi Don, I apologize that you were not aware of our auto renewal feature, we disclose this information on our enrollment page so our members can be made aware of it. Moreover, after enrollment, we always offer the option to receive notifications of your billing. I hope this information was helpful.
Poor functionality, poor choices
Hello Maryellen, I apologize that you found our website difficult to use and not able to locate the caregiver you wanted. I assure that we take every feedback into consideration and love to hear from you what aspects of the site you did not like. This information will be forwarded so that we can continue improving our site. Ultimately, I'm glad you were able to find someone!
SCAM Never use care.com
Hello Theresa,
I apologize if you were not aware of our Automatic Renewal Feature. All subscriptions automatically renew until canceled, a feature we list on the enrollment page. Many members find this feature useful as they like the assurance of having a community of caregivers available whenever they need care.
We strive to create a positive experience for our members, feel free to email your concerns to [email protected] and, if it has not been done already, I can see if your subscription has been canceled.
I hope this was helpful!
IF YOU CARE ABOUT THE SAFETY OF YOUR CHILD, DO NOT USE CARE.COM
In our opinion and based on our experience care.com is a VERY DANGEROUS place to find a care giver for your child. We would very strongly suggest that avoid them at all cost if you care about the safety and well being of your children.
A family that we know hired a care giver through this company for their toddler. After hiring they found the person was a convicted pedophile. Does anything more need to be said? We have had four nannies from care.com.
#1 was a 21 year old closet alcoholic. #2 stole from us. #3 admitted to striking our 2.5 year old child while we were at work and we found she was an illegal alien. #4 completely misrepresented her availability and used her boyfriend as a reference claiming he was the husband in a family with four children for whom she had been a nanny.
He finally contacted us out of guilt to admit to the lie. We have spoken to many, many people who have had similar experiences as well as over billing issues. Be aware that anyone can post their profile on care.com - ANYONE. Any company can create their own positive reviews and post them through the help of others including employees.
Any company can create they admit to only collecting a cell phone number and email address nothing more. We were very thorough in our interviews and in contacting references. They hold themselves responsible for nothing as is evident in the terms and conditions content on their website.
AVOID THEM IF YOU LOVE YOUR CHILDREN AND WANT PEACE OF MIND THAT YOUR CHILDREN ARE SAFE. THAT TRULY SHOULD BE THE DECIDING FACTOR. THERE SIMPLY IS NO GRAY AREA.
No legitimate company would go to such an extreme to cover their own liability. On the contrary, they would provide a degree of quality, confidence and peace of mind. Such is the character and actions of a trusted brand. For the sake of your children, stay away from care.com
Hello Mcorle,
I apologize for the negative experience you had with us. A precaution we take is to check certain information some members provide us against various databases and other sources for criminal or other inappropriate activity. In addition, our dedicated safety team reviews profiles for suspicious and inappropriate content and investigates job posts, profiles and messages that are flagged by our members as objectionable. While we view these as important initial steps, we always strongly recommend our members to conduct background checks, which we provide on the site. Feel free to look through our Safety Guides on the site for more information on how to navigate the site safety. Hope this was helpful!
Care.com is a complete scam!
I wish I could give it ZERO stars. This website is a complete waste of time and they steal your money. When subscribing you get to "choose" your option for a 1 month, 2 month, or of 3 month, etc. subscription....... regardless of what you choose, they continually bill your credit card...... very very deceptive.
Not to mention, the way this website is set up and managed, it is extremely confusing and nearly impossible to find/communicate with possible job posters unless they are paying members too.
Don't waste your time, just go to your local craigslist community page if you're looking for a care providing job. I did, and after 1 day of craigslist hunting/posting ( FOR FREE), I found a great nannying job.
I am angry and disgusted with Care.com and wish I could have my money back.
Disgusting.
Hello Melissa,
As you mentioned, all of Care.com's subscriptions automatically renew until cancel, we disclose this to our members on the enrollment page so they can be aware of it and allow them to cancel anytime before their next billing date. We have it in place so our member's search for caregivers can be uninterrupted.
Furthermore, we appreciate your feedback and we regularly incorporate our member’s comments into the ongoing development of our website and will gladly share your comments with our internal team.
I hope this information was helpful and thanks again for the comment!
Teen Care
Hello Andrew,
I am sorry to hear that you were having trouble verifying your child's profile on Care.com. Care.com’s approval policies are designed for safety and quality purposes. Feel free to message [email protected] and we will see what we can do to assist you in verifying the account.
All the best!
Unfair Trade Practices For Shutting Down Loyal 4 YR Employer Account
****HOW IS THIS FAIR THAT OUR NANNY WAS DRINKING ON THE JOB AND OUR FAMILY IS BEING PENALIZED THROUGH CARE.COM AND HAS LOST OUR MEMBERSHIP - we wrote a review because our ex-nanny was drinking on the job - she was kicked off care.com - then, she must have wrote a false review and now we have been kicked off care.com?????? Our family has done nothing wrong!!!! We were only writing a bad review to warn other families!!! *****
Dear Care.com,
I have been an active member as an employer to find child care for my now 1 year old, 2 year old, and 4 year old since 2010 through your site. I was recently denied membership because of false accusations from a disgruntled nanny that we had to let go because she was DRINKING ON THE JOB! I have emailed your company and nothing has been resolved. It is very sad that we are being penalized for letting a nanny go who was drinking on the job and then who went to Target with our Target card and racked up over $1100 in unauthorized charges which is a felony. There is a police report on file and we are disputing the charges with Target and Wells Fargo. I think the process of which you terminate someone's membership is unfair. Please re-instate our membership. We have done nothing wrong except let a nanny who was hired through your site go when she was caught drunk driving around with our child who is only 1 years old. I am appalled at the way this is being handled!
Before being terminated, an employer or employee should be called or emailed to verify the information is true or to be able to submit counter evidence!
Sincerely,
Jessica Babinski
Hello Jessica,
I do apologize for your negative experience and the closure of your account. I assure you that providing a safe environment for all of our members is a top priority of ours. Unfortunately, the decision to close your account is irreversible and Care.com does have the right to remove any member for any or no reason, to which you agreed to when enrolling. Again, I apologize for the inconvenience it has served you and do hope for nothing but the best for you and your family.
I checked their website. There was a 25% off deal with coupon but after signing up and submitting my credit card I found no place to get the 25% off. I searched Google for their number (877.227.3115) because their website doesn't list one and asked the woman who answered about the 25% off. She said she would have to issue me a refund/credit. She didn't know why I couldn't add the code before the credit card info. This company is a joke!!! I just called and got a message "we're closed. If you want to hear the answers to most frequently asked questions, please say on the line." NOTHING HAPPENS but their phone system just hangs up! OH...the message also states that there's a link to their FAQ on the bottom of each of their web pages. NOT ONE OF THEIR PAGES LISTS AN FAQ SECTION/LINK!!!
Bait and switch scam
Care.com offered me a 'special' contract for $70 a year. I accepted the contract, and agreed to " all contracts renew unless canceled ".
At years end they canceled my contract!
I inquired by email (They aren't ' There for you' any other way) why it didn't renew according to the agreement.
Care.com did not respond to my question.
Instead, they decided to bill me $39. for monthly subscription! -6X the amount higher-(monthly) (They choose this contract because it bills at the highest rate!)
I did NOT sign up for this!
I wanted to auto renew my annual, as per the contract.
Ben the supervisor said that contract doesn't renew.
This is a ' bait and switch' scam.
They defaulted on their end of the contract: " All contracts renew unless canceled ". And i never canceled.
Furthermore, instead of correcting their problem their solution was to cancel my membership and make me ineligible.
Apparently, the " There for you " slogan is just marketing.
I was a paying member in good standing.
This is the worst customer service at best.
Hello Bradley,
It is true that all subscriptions automatically renew until canceled, additionally, Care.com does reserve the right to remove anyone from the site for any or no reason which can result in the cancellation of your subscription, to which you agreed to when enrolling. I apologize for the negative experience you had with our site but we certainly appreciate your feedback.
IT IS OUR OPINION, BASED ON OUR EXPERIENCES, THAT IF YOU CARE ABOUT THE SAFETY OF YOUR CHILDREN DO NOT USE CARE.COM
Canceled with no reason, won't discuss with me
Hello Sam,
Unfortunately the decision to close you account is irreversible. Furthermore, when we terminate an account we are not required to disclose the specific reasons as to why the account was removed. Per our Terms of Use, Care.com reserves the right, among other things and in its sole discretion, to terminate your membership for any reason or no reason, with or without notice. I apologize for your negative experience but certainly hope this information was helpful.
IT IS OUR OPINION, BASED ON OUR EXPERIENCES, THAT IF YOU CARE ABOUT THE SAFETY OF YOUR CHILDREN DO NOT USE CARE.COM
Shut down account for loyal 3 year customer with no explanation
Hello Jessica,
I am sorry that you have had a negative experience with Care.com, however, as you mentioned, per our Terms of Use we can remove a member for any or no reason, to which you agreed to when enrolling. I do apologize that your account has been closed but we certainly appreciate the feedback.
They probably still charged you, too? Thieves
Class Action Against Care.com
Whenever a member is deciding to purchase a subscription with Care.com, it is always stated twice on our enrollment page that we are an automatically renewing subscription service. A policy that is convenient for the majority of our members, additionally, we allow our members to cancel their subscription anytime. I apologize if you have had a negative experience with Care.com but we always appreciate any type of feedback.
Warmest Regards
If "a majority of your customers" find it so convenient, why are there so many complaints about the practice? You incorporate bad business practices as a part of your billing scam!
BIlly
Hello Billy,
I am sorry that you had a negative experience with Care.com, but we always try to offer our best customer support to our members. Feel free to look through our FAQs, Safety Center, and/or our Terms of Use on our website. I hope this information proves helpful and certainly hope you take the time to review our site again. Thank you for your feedback!
Best Wishes,
Member Care Representative
Care.com will arbitrarily close your account
Hello Olivia,
As a membership-based online community, Care.com reserves the right, in its sole discretion, to remove a member's Care.com membership for any reason or no reason. Additionally, per our Terms of Use, we are not required to release any specific information as to why a member may be removed. I apologize for your negative experience with Care.com and certainly do hope nothing but the best for your future endeavors.
Warm Regards,
Member Care Representative
Hi Geanette, I apologize about not hearing back from members regarding your applications. I know this can be disheartening, especially when you have spent time applying to jobs that appear to be a great fit.
Please be assured that we make every effort to keep our members up to date about new messages and job applications. Additionally, we encourage all Care.com members to remain courteous and timely in communication with other members. I am sorry if this has not been your experience with other members.
Lastly, it is ultimately the family's responsibility to provide you with a response to your application message, and I do hope you don't give up and that you start hearing back soon. I wish you the very best with your search.
Typical response from care.com. Your company mission statement should read "To care or not to care...we don't". Your company should absolutely be ashamed and your employees...are they really employees or robots?