Budget Air Reviews

Awful and misguiding customer service.

This is the worst customer service i have ever experienced , there are hidden fees for cancelations and the refunds take longer than usual the agents are not very helpful/personable. Stay away from these scammers, they are worst headache you can buy for yourself until you're refunded back the money.

A Frustrating Experience with Budget Air: Beware of Refund scams

I recently had an extremely frustrating experience with Budget Air when attempting to cancel and obtain a refund for a flight I had booked for two people from Sharjah to Bangkok by Qatar Airways, scheduled for June 5 to June 12, 2023. My payment was made by credit card, and it was clear from the outset that the company's customer service and refund processes were seriously lacking.

Upon realizing that I had to cancel my flight due to unavoidable circumstances, I followed Budget Air's cancellation procedure, which also included applying for a refund. I was assured by Budget Air that I would receive my refund within a maximum of two weeks. However, when the promised two-week period elapsed, there was no sign of a refund in my account.

In an attempt to resolve the issue, I reached out to Budget Air's customer service through their app. To my dismay, they shifted the responsibility for the refund onto Qatar Airways, insisting that I should seek a refund from them instead. I followed their advice and contacted Qatar Airways in Dubai, only to be informed that the payment had been processed through Budget Air to Travix.us and that Qatar Airways was not able to initiate the refund. This contradictory information left me confused and frustrated.

I returned to Budget Air's customer service, reiterating Qatar Airways' stance that the refund should be processed by Budget Air, not the airline itself. However, instead of offering a solution or clarification, Budget Air disconnected my chat logs and refused to provide any assistance. This lack of transparency and accountability on their part was deeply disappointing.

What makes matters worse is that it has now been six months since I requested the refund, and I am yet to see any sign of the promised reimbursement. The entire ordeal has been not only financially burdensome but also emotionally draining.

I strongly urge Qatar Airways to take precautionary measures to prevent future customers from falling victim to such incidents. Their partnership with Budget Air should be scrutinized to ensure that similar cases of refund and miscommunication are avoided in the future.

In summary, my experience with Budget Air has been nothing short of a nightmare. Their inability to provide clear and consistent information, coupled with their unresponsiveness, has left me feeling cheated and frustrated. I advise anyone considering booking with Budget Air to exercise caution and be prepared for potential refund complications.

NO STARS. DO NOT BOOK WITH BUDGETAIR

Booked through Budgetair 2 return flights to Milan from Newcastle, flying with Ryanair.

Booked on 4 August.

Received Booking confirmation from Budgetair and itinerary from Ryanair

Had to verify my identity via Ryanair website. They could not find my booking. Called Ryanair they said the email address associated with my booking was not the email address I had used to book.

Contacted Budgetair – they insisted it was, and that I contact Ryanair.

Contacted Ryanair again – they told me they could not access my booking with the information I had and to contact Budgetair.

This went on and on in a loop of multiple emails. No-one resolved the issue and I am still unable to verify my identity, so cannot use the flights, without paying a fee at the airport.

Had to book new ones. Attempting to get a refund from Budgetair – they are not assisting and still insisting I contact Ryanair. Which I have told them on multiple occasions that I can’t do.

August 27th, 2023

I can't believe this company and the run around they give you. We booked tickets the beginning of August to fly to Kelowna and a couple weeks later the city was under fire and airport shut down. I called this company to cancel my flights or to get some kind of voucher. They told me that they couldn't do anything for us and to call westjet. I called westjet I was told no you paid bugetair that's who needs to refund you or give you a voucher. Called again to budget and again no you talk to westjet and also explained that my dad has a lung disease and even if Kelowna was to open I cannot take him there for our family trip. I called budget again probably the 5th time of run around. I ask ok can I pay a fee to move my tickets to a different time it's $77 per person and also a extra $100 per person l was going to proceed but you had to already book your flight for down the road thought that was weird but thought ok fine but when they came back on the phone and said it's also another fee of $240 per person on top of the other fees! I almost lost my mind. I can't believe this company is getting away with this.I will never ever deal with company again and STRONGLY suggest others don't as well.

Title: A Disappointing Journey with BudgetAir

Rating: ★★☆☆☆

My recent experience with BudgetAir left me profoundly dissatisfied and frustrated. While I understand that issues can arise in the travel industry, the lack of effective customer service and the mishandling of my situation made it difficult to find any semblance of understanding.

Initially drawn to BudgetAir by their competitive prices and seemingly convenient booking process, I had high hopes for a smooth and enjoyable trip. Unfortunately, my optimism quickly dissipated when I encountered a significant problem with my reservation.

In my attempts to seek assistance, I reached out to BudgetAir's customer service. While I anticipated a language barrier due to outsourcing, I was disheartened by the difficulty in communicating effectively. The representatives struggled to understand my concerns, and their responses often felt scripted and impersonal. It was evident that they were ill-equipped to handle complex issues, leaving me feeling unheard and frustrated.

The most disheartening aspect of my experience was the prolonged timeline it took to resolve the problem. Over the course of two months, I found myself entangled in a web of bureaucratic processes and delayed responses. Each interaction with BudgetAir's customer service seemed to yield more confusion than clarity, further exacerbating my frustration.

While I acknowledge that resolving such issues can be challenging, BudgetAir's lack of timely and effective communication only served to compound the difficulties I faced. It felt as though my concerns were met with indifference, and I struggled to navigate the convoluted channels of support offered by the company.

In the end, the financial loss I incurred and the mental toll taken during this ordeal were significant. I had hoped for a more understanding and empathetic approach from BudgetAir, considering the impact their mishandling had on my travel plans and overall experience.

I implore BudgetAir to invest in improving their customer service infrastructure, including better training for their representatives and more streamlined processes for issue resolution. A clearer line of communication and a genuine commitment to assisting customers would go a long way in restoring faith in their brand.

In conclusion, my journey with BudgetAir was marked by disappointment and a lack of understanding. While I can comprehend the challenges inherent in the travel industry, the company's ineffective customer service and prolonged resolution process left me feeling dissatisfied and disheartened. I hope that BudgetAir takes the necessary steps to rectify these issues and prioritize customer satisfaction in the future.

My original flight was changed that the new arrival time will cause me to miss an important meeting. I have called to request another flight with earlier arrival time (even though with more stops and layover time). However, unfortunately, BudgetAir.com asked for additional fees about 2/3 of my original ticket purchase fee. It's totally unacceptable. And I have no choice but to cancel the flight and pay the cancellation fee. I wonder if that's what their profit normally generated from. Ver frustrated.

Please, please don’t go with this outfit. I bought a flight 36 hours before travel (10:30pm), went to bed, got up to pack and do online check in. However, the login provided by budgetair.co.uk (for my Ryanair flight) didn’t work.

I spent 6 hours trying different things (including taking my laptop to my friends house who is a phd machine learning person!!!)

They don’t have a real person you can speak to and their email says “expect a response in 5 days”.

I ended up buying another ticket but 7 hours before flight - midnight - they responded with a completely different email for me to log in with and have said “usual cancellation applies” and you had 24 hours to check in (I was doing this the entire day to no avail!) This is shocking service.

PLEASE LETS ALL VOTE WITH OUR FEET - so many bad reviews online which I wish I’d seen beforehand. It should be illegal to operate like this. Ryanair said they were a scam which is why I bought the second ticket.

NEVER EVER make the mistake of buying an Air ticket with BudgetAir.com.

This is very disappointing despite continuous follow up with 14 reminders since 7th July 2020 (more than 2 years and 5 months passed away) cancelled booking BSA-******* intimation was received from BudgetAir.com but still they did not refund Ticket amount USD $505.40 with unjustified and illegal excuses as COVID-19 impact ended across the globe life return back to normal but not for the customers of BudgetAir.com.

Excuse of Airline taking long time to refund, keep lying, false promises and contradicting statements.

Sometimes they ask to contact the airline for the refund but airline in return says to contact where (BudgetAir.com) the ticket was bought and to whom payment was made.

I requested International Consumer Court/AITA/Trip Advisor to black list BudgetAir.com to protect the right of Customers/travelers.

WARNING – DO NOT USE BUDGETAIR!

Made reservations for a multi-leg Asian trip. One of the airlines changed their flight schedule that resulted in a 22-hour layover. This did not work with my schedule.

According to BudgetAir’s written policy:

“Unfortunately, sometimes airlines will need to make adjustments to accommodate changes to aircraft and routes. We have no control or influence over this. If this is something that happened to your flight(s), you should have received an e-mail from us informing you of the change(s).

When a major change to your schedule is made, the airline needs your confirmation on how you would like to proceed. Your options are:

• Accept the change(s) and proceed with your rescheduled flight

• Change the flight to another option

• Cancel the flight

The e-mail you received from us contains all the information you need to confirm your choice.”

I received an email notifying me that a change was made in the flight schedule. When I ‘clicked’ on the email, to my utter surprise, I was not given the above options, but instead, I received an instant confirmation that I accepted the flight changes! I immediately sent an email to BudgetAir that I was not given the options as outlined in their policy and the flight change was unacceptable. I received a reply instructing me to use their ‘Live Agent’ chat.

I contacted BudgetAir via their ‘Live Agent’ chat and explained the situation. They said that since the flight changes were “confirmed”, there was nothing they could do. So, I asked for a telephone number I could call, and I was informed that their “telephones were not working’. I next asked if a supervisor could review my case. The “Live Agent’ refused my request. I made several additional requests via the ‘Live Agent’ chat to have my case reviewed since I was not given the options outlined above. Customer Service refused to review my case.

In the end, I was informed that the airlines that changed their schedule did not have another flight that worked for me and my only option was to cancel the entire trip.

Upon cancelling the trip, BudgetAir hit me with several ‘hidden’ charges and I ended up paying 31% of the original purchase price to cancel the trip. Beware!

I booked a departure flight from BudgeAir.com. Their system asked me to finished the payment which I did. Later, It showed a problem with the booking, and asked me to re-enter the departure schedule.

I noticed the time for departure had a one hour difference. I accepted the time schedule. However, when I received the etickets, it automatically changed the return date which the system didn't ask me to change. I believe that is their system design problem or they did it on purpose to charge more fees.

Therefore, I told customer service that I couldn't accept the schedule. They told me I have to pay extra fees for changing or canceling the schedule. But I want to cancel the booking (because they charge very high changing fees) and I refuse to pay the fees, but they are not responding to my case.

This company is scam which has the lowest price on Google flight search, but are charging customers additional fees for changing and canceling flights. Be aware.

My wife and I bought one-way tickets from Chicago to Chiangmai, Thailand on 9.5.22 for $580 per child (5 & 7) and $724 per adult - e-tickets # 1807833268206 and Booking Number KBUSW-0822282 for a total of $2,608.60 USD + $10 USD servicing fee. On November 7th, we were notified that our November 19th international flight to Thailand was cancelled and no alternate flight arrangements were made. We received no phone call, and we have yet to be reimbursed for the expense. I called Korean Airlines, and they said that those flights were no longer available; however, they have a policy that would allow for alternate travel to be booked free of charge with Korean Airlines +/- 7 days of the original scheduled departure; however, since Budgetair.com filed a reimbursement on 11.10.22 without authorization from us or contacting us, we have effectively waived our right to reschedule our flight at the original cost of our airline purchase on 9.5.22. If you’re reading this review, it’s likely too late to warn you, and you have likely also fallen prey to this fraudulent scam. Budget air should be avoided at all cost. We had to rebook our travel, and it cost us $10,000 to book travel to Thailand on 11.12.22. We are absolutely disgusted.

If you just googled to see if the extra $5 you save through budgetair is worth it. Please please please don't. There service is absolute trash. If anything goes wrong, they keep your money.

Just don't buy from them. Anyone but them

Booked a ticket through BUDGET AIR 4 days ago, and received an email confirmation saying I'll receive my e-ticket in 24 hours. Didn't get my e-ticket, so-called Air India, and talked to supervisor- gave reference #, they said the ticket wasn't booked by BUDGET AIR & verified with my credit card company: transaction went thru.

Contacted BUDGET AIR via chat (as they DON'T EVEN HAVE CUSTOMER SERVICE PHONE #) per rep PRIYANKA: 1st LIE: your card dint go thru, after letting her know I verified with my credit card company, the transaction was approved, 2nd LIE: booking request canceled by an airline- per email I received from budget air. 3rd reason: Booking request on our website failed. During the booking process, the airline provided us with incorrect seat availability for the price you selected- per email I received from budget air.

The phone # they sent me # *******777 is Vayama.com (per google search: Travix closed Vayama brand that operated in the Americas effective September 22,2020). Even after calling 100 times, you won't be able to reach customer service.

DO NOT BUY TICKETs THRU BUDGET AIR, UNLESS YOU WANT TO WASTE YOUR TIME!

BUDGET AIR (parent company TRAVIX) is NOT LEGIT!

I booked today from budget air. I was waiting for the tickets, but I didn't receive it. So I mailed them regarding this and they replied they have cancelled the ticket and will refund it.

I am so worried about the reviews here. I have a suggestion all these are scams and never fall to it. God will really show them up. I trust in almighty

I should have looked at the reviews first!!! They are absolutely scammers. They give you a customer service number with a message that they cannot answer calls?!! I booked a flight and added premium service to waive rebooking fees and now that I wanted to rebook - I still get a fee added! They should be shut down!