BudgetAir.com, home of the travel site BudgetAir, helps you find, compare, and book airfare from a wide range of airlines, as well as helping you find rental cars and hotels in your travel destination.
Many people wonder if websites like BudgetAir.com are legit. These websites simply act as an aggregate website, collecting the current airfares from the major airlines, and when possible from airlines which specialize in affordable travel, to give you the most up-to-date information.
They also offer certain travel specials that are exclusively through their website. First, they offer “World Deals” which are special airfares that they have specifically negotiated with an airline.
World Deals are only available for certain flights and they only have a limited number of seats available at the special price. World Deals are a first come, first serve special travel deal.
BudgetAir.com also offers BudgetAir Special Fares, which is a discount fare that you can choose to accept without knowing the details of the airline carrier, arrival or departure times, or number of stops the flight will make.
If you choose a BudgetAir special fare, you have one hour after you book the flight to cancel it without penalty, should the details of the special fare be problematic for you.
When booking flights on BudgetAir.com, you can book for up to 6 travelers per reservation, and the booking must be completed 4 days in advance of your trip, as BudgetAir does not provide last minute travel arrangements.
If you need to make changes to your airline tickets after you have booked them, you will need to pay the fee required by the airline you are flying with, the difference between the tickets if there is one, and a $100 fee to BudgetAir.com.
If you have any experience with this service, please leave your BudgetAir.com reviews below.
55 ‘BudgetAir.com’ Reviews
THEY HAVE GOOD PRICES BUT WHEN YOU HAVE TO CALL THEM THEY SPAEK VERY LITTELE ENGLISH AND THEY DONT HELP YOU AND PROMISE A CALL BACK WHUCH NEVER HAPPENS
BOOKED TICKETS TO BUENOS AIRES FROM ABU DHABI. RECEIVED AN INVOICE AND BOOKING CONFIRMATION BUT WAS SUSPICIOUS THAT E-TICKET WAS NEVER SENT. ONLY IN 2 DAYS AFTER I HAD TO CALL THEIR CUSTOMER SERVICE IN NETHERLANDS, I GOT AN EMAIL THAT MY BOOKING WAS NOT SUCCESSFUL DUE TO "A TECHNICAL ERROR". THE PRICES HAVE GONE UP IN THE MEANTIME AND I HAD TO PAY 355USD MORE TO GET A DIFFERENT TICKET.
DON'T EVER BOOK TICKETS THRU THIS WEBSITE!
I had a bad experience with this company. They offered 10 pounds less than airline and I got it. I wanted to book a later flight but in confirmation I had earlier time. I do not how it happen and how I chose a wrong time but they requested additional GBP 100 for 2 tickets to change! So they charge you for everything to return their miserable discount.
So just book directly with airline to avoid such unpleasant situations. Saving couple of pounds does not worth hundreds in future. And your airline will not discuss any problems with you.
complete rip off. I wanted to cancel but was not able to contact customer support at all.
The word CLUSTER is an under statement. I have been attempting to speak with this company for the past two days. Firstly I called there emergency number having found out through Emirates that my e ticket was not valid for my flight in 4 weeks time. ( At some cost). I completed 2 separate emails. Nothing back
Day 2. Called the UK no, 02080454031 . On the phone 10 mins, I spoke pigeon English to a chap, so that he could understand my situation. I informed him my booking was cancelled. Reply, one of the team would call me back.
Call 2. Hour and half later, eventually answered. Same chap. Oddly enough he first replied to me that my Wife was not there!! ( Bells are ringing now. This guy is working at home or in someone else s house) Where did that come from , I thought. Eventually again I explained what is going to be done to sort my problem, again some one will email shortly.
Further 3 x calls in the afternoon. No answers!! Further emails.. No response.
I then further research this company and found John Mangelaar is the main chap... Well!!! Alarm bells are now ringing. I am some £800 a drift at present. I still have to re book additional flights.The way I see it, another £1200. PLEASE Before you think about using this company and parting with your cash, think again..
Because you will end up in my predicament... If there is some miracle Is is resolved, I will keep this site posted!
We have mistakenly booked 6 tickets from 3 september to 13 october, and wanted 3 to 13 september, and we emailed them about mistake within 20 minutes, then we called them for cancellation of all tickets, which was the best choice for us,
They said they will call to me about this cancellatiin, and they didn't call me in 2 days, i tried to call them on helpline second day, but they didn't recieve the call in 1 hour, and then call center time end for second day,
3rd day is flight day, so how can we get no show charges for 6 persons?
Goid rates but bad cancellation policy.
They were the WORST travel company I have ever dealt with and I book many flights throughout the year.
I realized that I had never received a confirmation e-mail, at first at thought it was my fault and had somehow deleted the e-mail or had moved it to another file as I had already gotten charged fully on the credit card. I tried looking up their number online, and noticed that they only have customer service from 10-5 pm in Ireland. I'm in Canada and of course the time difference didn't allow me to get in touch with them right away, so I waited for the next morning. I did though call the airline just to make sure that the passenger had been issued a ticket, and to my surprise they told me that the ticket was cancelled as they had not received the payment from the agency.So at this point, I started getting worried as a) I had no confirmation e-mail, b) credit card had been charged by Budget Air (bank statement showed this clearly and c) the Passenger didn't have a ticket!!!
I woke up early to be able to reach Budgetair, but first was on hold for around 20 minutes and this was not a Toll-free number, so was being charged every minute for this call. Once I got through the agent was not able to find the ticket nor the record of payment!! The only thing he said I could do now is send a proof of the bank statement showing the charge and they'd get back to me. He said to send the email to their general e-mail, not even directly to him or to a specific agent! My husband was scheduled to travel in 2 days from China to Canada, and I was starting to really freak out at this point. I then spoke to the bank again, and they said all I could do was call budget air again and get them to solve the issues, as it was clearly their problem!!! I called back but their offices were already closed(earlier than they were supposed to be), so this meant I had to wait until the next morning! By the next morning I again was put on hold with budgetair but then finally when I spoke to this agent, he was able to find my husband's ticket and confirmed that ti had been cancelled due to an "error". Then insisted that money had been returned, when it clearly hadn't been (as I had been in contact with the bank because of this mess), then put me on hold again and finally came back saying "oh yes and error had been committed on the accounting side", then explained that "an error had happened from the beginning" this is why they never sent the bloody email! Anyways they have promised to return the total amount of 1, 500 dollars but still waiting on it.
So in conclusion why this was a nightmare,
1-NO e-mail confirmation was ever sent
2-NO cancellation email sent
3-NO 24 hour customer service
4-NO Toll free number
5-NO Ticket issued even after being charged
6-Almost impossible to get in touch with them!!!
Try to avoid using the services of this company. The response time for your request is very long, and the price in case you will be not able to be in touch with this company will be 100% on you.
I had a very unpleasant experience, because the e-mail unswering time is about 48 hours, and it cost me 250£.