BudgetAir.com, home of the travel site BudgetAir, helps you find, compare, and book airfare from a wide range of airlines, as well as helping you find rental cars and hotels in your travel destination.
Many people wonder if websites like BudgetAir.com are legit. These websites simply act as an aggregate website, collecting the current airfares from the major airlines, and when possible from airlines which specialize in affordable travel, to give you the most up-to-date information.
They also offer certain travel specials that are exclusively through their website. First, they offer “World Deals” which are special airfares that they have specifically negotiated with an airline.
World Deals are only available for certain flights and they only have a limited number of seats available at the special price. World Deals are a first come, first serve special travel deal.
BudgetAir.com also offers BudgetAir Special Fares, which is a discount fare that you can choose to accept without knowing the details of the airline carrier, arrival or departure times, or number of stops the flight will make.
If you choose a BudgetAir special fare, you have one hour after you book the flight to cancel it without penalty, should the details of the special fare be problematic for you.
When booking flights on BudgetAir.com, you can book for up to 6 travelers per reservation, and the booking must be completed 4 days in advance of your trip, as BudgetAir does not provide last minute travel arrangements.
If you need to make changes to your airline tickets after you have booked them, you will need to pay the fee required by the airline you are flying with, the difference between the tickets if there is one, and a $100 fee to BudgetAir.com.
If you have any experience with this service, please leave your BudgetAir.com reviews below.
52 ‘BudgetAir.com’ Reviews
complete rip off. I wanted to cancel but was not able to contact customer support at all.
The word CLUSTER is an under statement. I have been attempting to speak with this company for the past two days. Firstly I called there emergency number having found out through Emirates that my e ticket was not valid for my flight in 4 weeks time. ( At some cost). I completed 2 separate emails. Nothing back
Day 2. Called the UK no, 02080454031 . On the phone 10 mins, I spoke pigeon English to a chap, so that he could understand my situation. I informed him my booking was cancelled. Reply, one of the team would call me back.
Call 2. Hour and half later, eventually answered. Same chap. Oddly enough he first replied to me that my Wife was not there!! ( Bells are ringing now. This guy is working at home or in someone else s house) Where did that come from , I thought. Eventually again I explained what is going to be done to sort my problem, again some one will email shortly.
Further 3 x calls in the afternoon. No answers!! Further emails.. No response.
I then further research this company and found John Mangelaar is the main chap... Well!!! Alarm bells are now ringing. I am some £800 a drift at present. I still have to re book additional flights.The way I see it, another £1200. PLEASE Before you think about using this company and parting with your cash, think again..
Because you will end up in my predicament... If there is some miracle Is is resolved, I will keep this site posted!
We have mistakenly booked 6 tickets from 3 september to 13 october, and wanted 3 to 13 september, and we emailed them about mistake within 20 minutes, then we called them for cancellation of all tickets, which was the best choice for us,
They said they will call to me about this cancellatiin, and they didn't call me in 2 days, i tried to call them on helpline second day, but they didn't recieve the call in 1 hour, and then call center time end for second day,
3rd day is flight day, so how can we get no show charges for 6 persons?
Goid rates but bad cancellation policy.
They were the WORST travel company I have ever dealt with and I book many flights throughout the year.
I realized that I had never received a confirmation e-mail, at first at thought it was my fault and had somehow deleted the e-mail or had moved it to another file as I had already gotten charged fully on the credit card. I tried looking up their number online, and noticed that they only have customer service from 10-5 pm in Ireland. I'm in Canada and of course the time difference didn't allow me to get in touch with them right away, so I waited for the next morning. I did though call the airline just to make sure that the passenger had been issued a ticket, and to my surprise they told me that the ticket was cancelled as they had not received the payment from the agency.So at this point, I started getting worried as a) I had no confirmation e-mail, b) credit card had been charged by Budget Air (bank statement showed this clearly and c) the Passenger didn't have a ticket!!!
I woke up early to be able to reach Budgetair, but first was on hold for around 20 minutes and this was not a Toll-free number, so was being charged every minute for this call. Once I got through the agent was not able to find the ticket nor the record of payment!! The only thing he said I could do now is send a proof of the bank statement showing the charge and they'd get back to me. He said to send the email to their general e-mail, not even directly to him or to a specific agent! My husband was scheduled to travel in 2 days from China to Canada, and I was starting to really freak out at this point. I then spoke to the bank again, and they said all I could do was call budget air again and get them to solve the issues, as it was clearly their problem!!! I called back but their offices were already closed(earlier than they were supposed to be), so this meant I had to wait until the next morning! By the next morning I again was put on hold with budgetair but then finally when I spoke to this agent, he was able to find my husband's ticket and confirmed that ti had been cancelled due to an "error". Then insisted that money had been returned, when it clearly hadn't been (as I had been in contact with the bank because of this mess), then put me on hold again and finally came back saying "oh yes and error had been committed on the accounting side", then explained that "an error had happened from the beginning" this is why they never sent the bloody email! Anyways they have promised to return the total amount of 1, 500 dollars but still waiting on it.
So in conclusion why this was a nightmare,
1-NO e-mail confirmation was ever sent
2-NO cancellation email sent
3-NO 24 hour customer service
4-NO Toll free number
5-NO Ticket issued even after being charged
6-Almost impossible to get in touch with them!!!
Try to avoid using the services of this company. The response time for your request is very long, and the price in case you will be not able to be in touch with this company will be 100% on you.
I had a very unpleasant experience, because the e-mail unswering time is about 48 hours, and it cost me 250£.
I might as well add to the list.
I've been scammed also for nearly £1000! Booked tickets, no e tickets within 24 hours as promised. Checked booking online and reservation was cancelled by budgetair? Tried to contact budgetair via email but nothing! You get cut off on the phone and the guys in call centre in India are appalling and English very poor.
They aren't getting back to any emails or reviews online I'm so lost I don't know what to do?
Does anyone know if you are covered on credit card?
I emailed info at budgetair.com within 30 minutes of the booking as well as feedback at budgetair.ca (which I got from reading travel forums). I got no response from the former, and a firewall message from the latter, saying
"This is the Spam & Virus Firewall at mx.travix.com.
I'm sorry to inform you that the message below could not be delivered.
When delivery was attempted, the following error was returned.
Hop count exceeded - possible mail loop (in reply to end of DATA command)"
Within 12 hours I called:
- the Canada customer support number (an Ottawa area code) which said "welcome to budget air" and then rang for 20 minutes with no hold message or expectations of wait time.
- the "Emergency" line from the ticket email which was a Netherlands number (country code 31) and was given the customer support number for the UK office (country code 44). The emergency line person wasn't able to help me any further.
- I called Visa to see if they could cancel the transaction, but it hadn't been posted yet, so they couldn't do anything and suggested I call Budget air.
- I called the airline (Westjet) but they were not able to change the reservation and said I had to call Budget air.
- I called the UK number and the rep said that he could cancel the reservation for $70CAD, and if I rebooked the same day, that $70 would be refunded. I asked if the ticket could be cancelled since it had been less than 24 hours since the booking. He said the ticket has already been sent out. I agreed to this option since it seemed like I could either pay $70 or separately book another one way return ticket. I asked if I could call that rep back directly, and he said no, anyone can help you because it's been noted on the booking.
- I called the UK number back an hour later to confirm that this refund was going to happen before rebooking. After being on hold for 15-20 minutes, the call got dropped before I could talk to anyone. THREE times.
- The fourth time I got through after being on hold for another 25 minutes. By fluke, I got the same representative. He confirmed that the refund would happen, and asked for the booking number for the new flight. Since I had him on the phone I booked it and gave him the number. He said he initiated a request for the refund (which is apparently through some other market so he couldn't do it himself). I asked for a confirmation email but he couldn't provide one, saying the last email he sent regarding cancellation would suffice. He confirmed I would be getting a refund for the initial flight and the $70, within 5 business days.
This all feels shady. I'm hoping this actually happens.
I give two stars as part of the friction with Budgetair was caused by my own mistake. Judge on your own whether it is a service you would like to receive whilst getting ready for your holiday.
Sunday, I got an email announcing that the airline has changed the time of my flight and asking me to acknowledge this change within the next 48 hours. My mistake was that I emailed back saying, I acknowledge it. Monday, the next day, I wrote another email saying, well hang on, can you cancel the second (rescheduled) leg of the journey as the layover, due to the flight rescheduling, became really long stretching over the whole night. They responded shortly saying they can't cancel one leg of the journey, but I can cancel the entire ticket and let me buy a new one or put up with the change and that I have 48 HOURS to decide on my preferred option. 17 MINUTES later they sent me an email notifying me that my flight has been confirmed. At that moment I was just typing my response to them saying, cancel the flight, I will book a replacement flight. I sent the email 20 minutes after they have given me 48 hours notice and 3 minutes after they confirmed my flight. They ignored my email, so I called on Tuesday, the day after, only to hear that there is nothing they could do at this point anymore. I emailed them, they answered there is nothing they can do, I emailed again, they said sorry, we can actually cancel your flight and refund you the price minus the fees, which will mean a refund of approximately 0 GBP and that the procedure will take up to 4 months to process. Hey what a generous offer! I left this last email without a response. In the mean time, I bought a completely new ticket (not through budgetair.co.uk, obviously) and got over the unnecessary loss of 300 GBP. I don't know what do you think of the conduct of the company. To me, the agent was deliberately cheeky not to wait for my decision and confirmed the flight so he can get their petty commission.