Budget Air Reviews

Budget Air
( 82 reviews )

Budget Air Customer Reviews

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Super Scammer! Beware
January 14, 2015

The budgetair.co.uk/in/.. list goes on. Well, these're skilled fraudsters. They have designed a website alongwith a payment gateway which are centered at their own servers.

I was about to book a ticket but when they asked for passport details & other details which were not mandatory, something semed to be deceptive. So, i gave a trial run. I was saved. Hope this helps

Their Scam process is as follows:

1>once you select the cheap flight & enter your "CARD DETAILS" & processing goes ahead, you will get a message. SORRY! No seat left.

2> U will contact them, but they are unreachable after you've done your payment.

3> They will mail you with a different ID asking for more 100$ to reconfirm the ticket. And still you dent get anything.

4> U are worried, without a ticket & you've been actively Pick pocket with all your awareness.

BEWARE. Purchase air tickets from trusted sites.


Unprofessional and disgusting
November 19, 2014


Dear Sir or Madam,

Budgetair.com put me in a flight that does not exist.

This company sold me a ticket to Caracas from London trough Madrid with Iberia for the 10th of November 2014.

Iberia cancelled the flight and budgedair.com did not let me know. Even worse they decided to put me on a flight Madrid Caracas on the 11th keeping the flight London Madrid on the 10th at 7:30am. Meaning to spend all day and night in Madrid for the 12:00pm flight on the 12th.

I send a complain letter to budgedair complaining and the response was that they did notified me with two emails which isn't true. No emails were sent apart of one in July where all flights were still on the same day. And even if they did so they never got my confirmation for that unrealistic change.

I was that morning at Heathrow airport when the airline told me what budgedair had done.

I lost my flight connection to my hometown and hotel reservation in caracas on the night of the 10th. Also lost a day with my mother and an unpaid leave day of work.

You should also know that they have caused me terrible stress as the reason of my flight is to visit my mother in Venezuela who has terminal cancer. What budgedair have done to me is unacceptable and terribly unprofessional.


Service NON existant
October 17, 2014
Tried to contact them via email to change flight to business class. NO response. Tried to contact them to change dates of flights... NO response. Service does not exist and will never ever use them again irrespective of price

Stole my hard earned money with no ticket to show
August 19, 2014

Hi All- Please Read!- May effect you too

I bought a ticket from BudgetAir.co.uk on this Saturday for my partner Bryan, who lives in Perth.

However, as i was typing in the information, auto correct changed his last name to mine .

I contacted budget air right away to ask them to correct the last name, but my email and phone calls were to no avail.

I have managed to get a hold of them again today and asked them to change the name, however they informed me that this isnt possible. Furthermore they have a no cancellation policy which means i will not be getting my £620 pounds back….

I would like to know, how I simple name error, means I lose £600?

I will never ever ever use their survives again...

Zakiuddin Mohammed December 02, 2014

No wonder autocorrect survived you even int the last ine of your complaint. Please swiitch it off.

Zakiuddin Mohammed December 02, 2014

i dont know how much of this is true but nudgetair, You've just lost my ticket. I cant afford a 500 pound loss.

Disgusting N Disgraceful
April 25, 2014

Booked a ticket with these guys and got my confirmation email etc.. Got to the Airport in Zurich and the staff looked at me like WTF even though i had booking numbers etc... The flight was fully booked... 1 hour before the flight i received a call from Budgetair saying the flight is cancelled and don't go airport and to catch a flight for 11 hours to my destination in 5 hours time which was cheaper... They tried to scam and lie to me.... Original flight was 1 hour 20 minutes. If i was diasbled or elderly i would have been scammed and if i had a medical condition this could have caused me some serious illness. But do they care NOOOOOOOOOOOOO.....

I was told i should have booked my flight earlier even though they sent me an email saying BOOKED and also taken money out of account....

I questioned why i was called so late and they admited fault like it was nothing and kept saying get the 11 hour flight but would not tell me it was actually 11 hours and a 5 hour wait. I am a frequent flyer and knew i should decline. I pushed to talk with manager who i argued with for 1 hour to book me on a flight next morning for a 1 hour 20 minute flight and got to my destination quicker than the stupid 11 hour flight... What a SCAM and disgusting service centre. They wasted my hotel money, time and did not give a Fook,,,, I will live with this, but I must voice my views with hate and disgust as they will keep doing this and they will fool and trick the vunerable and elderly with in my eyes make me SICK....

Manager kept telling me to go buy another ticket myself as i was already at the Airport and she would refund my money. In end I got them to use the same money and book my next flight.

Never use these Idots and Cowboys again.... Disgracefull and to anyone who is thinking of using them think to yourself is it worth the risk to save an extra bit of money. I could write more but I have given up as they wasted and ruined a lot for me in one day.

March 13, 2014
Cancelled my INR 65000 delhi-houston tickets. Its been more than 2 months now, haven't received any refund. They claim refund within 45 days. They do not have any phone number, no address, cannot mail them now and get a response.

Scam - Run Away Now
November 14, 2013
I needed to travel to the states on short notice. So, I looked online for tickets and found budget air. They seemed legitimate - but when they were processing my payment, the system 'lost' my ticket but still took the money from my account. Called it to figure out the problem and they said to buy the same ticket I was already purchasing I would have to pay an extra £100! I'll never use their service again.

October 22, 2013

I really regret not reading reviews before purchasing my ticket. And I regret choosing Budgetair even though there were other companies offering the same price.

Budgetair waits for you to put in your card details BEFORE telling you 'oops, there might not be any tickets left'. Wouldn't they know how many tickets they have left? I am going to Kittila for goodness sake, not New York. There can't be a flurry of people scrambling to buy tickets at 4.45am! (Yes, I stayed up just to book the cheaper tickets they falsely advertised)

IMMEDIATELY after they got my card details, a message appeared (no lag, no processing time, NOTHING) telling me that yes, they have indeed received my money but no, they do not have tickets to sell me.

They want me to call them from 8am to talk about another suitable alternative. Or maybe get a refund which would take 5 days at least.

So in effect, they are advertising something they do not have in the hopes I will call their office so they can sell me something more expensive. In the process, steal my card details!

This company takes my money but has no product to give me. Sounds like a scam. I should have never been allowed to proceed to the next stage if there was no product!

It is 5am now and I am tired, have no ticket booked and earned myself the inconvenience and trouble of having to start the refund process. NIGHTMARE.

Stay away!!

Zakiuddin Mohammed December 02, 2014

I am atleast happy that I am reading reviews first. Feel sorry for you.

Scam scam scam
September 10, 2013

i book a flight for tokyo for a good price, wait for the etickets which they say i will receive in 24h after one week i call your ticket is not issue, what about the money we are still processing the ticket no i don't want it no to late sir and the cherry is i may pay double...

Stay away from this scam company ..................

Jane September 11, 2013

This company is a branch of vayama, like you say don't deal with them they are scammer..............my story is similar to yours we are 4, 2 adults and 2 childrens

they rip us off more then 3000$ and are holydays are ruins.........

Budgetair = ****hole

June 25, 2013

Last year I purchased a ticket to an Asian destination for around $1,500. After a few weeks, I requested date changes and I agreed to penalties but the change made the price $2,500 while other agencies would sell same ticket for $1,800.

I cancelled the ticket hoping that I can get refund or at least exchange to another ticket later as I travel often. But I was wrong. Once you gave money to budgetair, you can not get it back.

Recently I requested a ticket to multiple destination and received a quote of around $4,700. I asked other agencies and they offered for $3,010. I learned something new. Budgetair is not Budget-Air anymore.

I purchased partial travel directly from airline website and I requested one single flight from Busgetair hoping that I can free my money. Surprisingly they said:

"Based on company rules, you have to fly to the same destincation with the same airline to be able to use your credit!!"

This is same as asking your dentist to extract your healthy tooth because he woes you money!

I am not sure I can get my money back but at least I will awaken others so they don't buy from budgetair. What we can do:

1. Contact local media (TV, Magazines, etc. ). They are so interested in such stories.

2. Use Facebook, twitter, Google+ etc.

3. Make websites that let people know about this scam and let others share their experience. This I definitely can do and keep it for years to come.

It's sad that some businesses scam consumers and we have nowhere to take our complain but I hope those businesses weaken and close down and let honest businesses take over the market.


June 18, 2013

Manuel Castro (Client) Posted On: 17 June 2013 07:09 PM

I’m writing in response to a dispute over purchased tickets

on 2/27/13 for 1772.98 which I mistakenly purchased but notified budgetair

within 30 minutes of transaction but I was still billed and had to dispute this

matter. The matter has still not been resolved and I am still asked to

pay this amount which I consider unfair and not in good business practice.

Please refer me to a corporate number so I can try to explain that I

would understand an appropriate charge to cancel but to have me billed fully because

of an error on the computer is sort of injustice.

Mamuel R Castro

Raj September 21, 2013

well certainly you have made a mistake and terms and conditions are made in accordance to policy.its clearly your mistake and you should not make the airline responsible for it.

the worst experience of my life
June 4, 2013

scam scam scam

the worst experience of my life

no one to help you ones they get your $$

Nightmare experience
May 25, 2013

I booked a last minutes trip on 5/22/2013 6:30AM.

(Departure date:5/27/2013)

I called 5/23/2013 to make sure everything was ok since I never received the so-called confirmation of receipt e-mail after 24 hours.

The customer service rep told me it normally takes more than 48 hours.

By the early morning of 5/25/2013(today), I was worried so I e-mailed the so-called customer service and they came back with a horrible answer a few hours later : the reservation has been cancelled due to the credit card did not go thru. I've just checked my credit card account on-line and made sure the charge was there RIGHT AFTER I E_MAILED customer service. The transaction record was there all right, but was not included in total amount I owe, which is weird.

During 5/22/2013 to 5/25/2013, I've been checking the airline website with the booking number they provided initially to make sure everything is ok, and I was able to find the record. When I phoned the customer service today after receiving the cancelation e-mail to see if there is anything they can do to fix the issue internally(and I even offer to provide new card info), the so called supervisor was telling me there is nothing he can do since all the booking has to be done 4 days in advanced and they can not guarantee the price they offered from the beginning, especially since it's {supposedly} a credit card error.

They have NEVER ONCE tried to contact me by e-mail or phone to let me know the situation during the waiting period. If it weren't me contact the customer service again, I would never know the reservation was canceled until I'm in the airport and the people who are waiting for me to start the funeral would be very upset.

The worst thing about this whole experience is that they never once admitted that they overbooked or oversold.

Fortunately I was able to book the IDENTICAL TRAVEL SCHEDULE from a better provider, which makes me wonder how much they are willing to try to help their customer SINCE THERE ARE SEATS LEFT ON THE SAME FLIGHT.


Manuel c June 18, 2013

very bad service and not helpful

May 6, 2013
BudgetAir doesn't give refunds for cancelled flights.

HORRIBLE!! Don't even deserve 1 star!
May 3, 2013

I booked a flight 3 days ago. Got confirmation in my email - I had to contact the airline to make a change to my itinerary, turns out I wasn't even confirmed with the airline. I've been on the phone with BA the past 2 days and they still haven't figured out anything. Looks like I'm out $800

Do what you can to avoid scam sites like this!! BRUTAL!!! STAY AWAY

Mayank November 03, 2015

Scam and Worse Service

My Relative has just booked ticket,

And after 2 hours she has asked them to cancel it whatever they have said in conformation email that we can cancel ticket asap if we will contact them asap

She is trying from many days but they are not picking there phone as well,

and by saying we are putting you on hold they are disconnecting the phone

Rubbish service from them,

Will never use again ...

Not trust-able company,

We are still trying to cancel the tickets but they are not picking our phones ...


Their scam services for cancel the tickets


1) First day got response from them call us after 3 hours

2) After 3 hours got response from their team call us tomorrow

3) Second day they put on hold for 1 hour and then told us call us


4) Third day is gone but we didn't get any response from them ...

Is this their service?

5) They didn't call us but we called them and ask to cancel the tickets now they told us call us tomorrow ....

6) 5th day Called them they reply us that we will call you tomorrow

7) 6th day: we didn't get any call

8) 7th day called them they told us we are putting you on hold and disconnect the phone

9) 7th Day: Called them again 3 times they are not picking up the phone ...

10) called them not able to talk with any manager or head

11) Called them back ask to cancel the tickets told me 320 quid charge for 500 quid tickets

In reviews they are replying that they will contact us soon but they are not giving us reply on our calls as well

Contact information
April 12, 2013
I would encourage any future customers seeking to make comments, please contact me at [email protected] for assistance. We are happy to help our customers resolve issues both prior and post booking. Happy Travels!

Nene June 12, 2013

Its a lie, it does NOT MATTER, if you send an email to the feedback, ASHEH will respond to you by telling you in professional manner that you cannot be refunded. As I told them, they can keep my money, but I will make it my duty for years of my life to let people know that BUGETAIR IS A SCAM. PLEASE REPORT THEM TO THE BUSINESS BUREAU, ON FACEBOOK, TWITTER. WE NEED TO HURT THEIR POCKETS AS WELL.

April 1, 2013

I booked a BA Club World ticket with BudgetAir in February - it was almost £1500 cheaper than directly with BA. I was told I had to pay over the phone and I provided my details to the call centre.

This was the first (and only) transaction on my new debit card and was shocked to receive a call from my bank (as soon as I landed after my flight) telling me that someone had attempted to make £7900 worth of Internet transactions.

They are very well aware of the events leading up to this attempted fraud. All fingers point to BudgetAir!

Terry August 27, 2015

LIARS. One star is two stars too many. I wanted a simple flight change and was prepared to pay their exorbitant fees to achieve it, BudgetAir acknowledged all of my dozen or so emails and said "yes, we can do that." But they FRICKING didn't or couldn't. Useless, useless, useless. I spent more than and hour on the phone from Australia to Holland to their parent company Travix. Waste of time! Do they have a local phone number? NO!! After dozens of emails and several phone calls, I had to persuade the airline to take over the contract so that I could change my flight. Never again. The Australian competition authority referred me to the Netherlands Competition Authority (https://www.acm.nl/en/). Avoid BudgetAir if you don't want to waste endless time on what should be trivial problems.

Non-UK company - beware foreign transaction fees
March 9, 2013

Very cheap and quick service and I knew before buying the the ticket was non-refundable. However, Budgetair.co.uk is not based in the UK despite what their web address states. Payment was taken from a the Dutch Headquarters in Haarlem meaning it will be treated as a foreign transaction on your credit/debit card. I would use a specific travel card or factor in the foreign charges in the cheap price. There is no mention of this fact anywhere on their website.

They do not have hold an ATOL licence which means there is no cover in the event the airline cannot fulfil its obligations under the ticket. Rather they rely on a UK company Emerald Global Ltd, ATOL 3676. They state "Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website". I would contact them before purchasing the ticket to check if the flight is covered by ATOL - although the phone charges are pretty steep.

So far, so good...
January 30, 2013
Have been hunting for a good deal to Florida. found it. booked it. got the confirmation seconds later. ...so far so good. :)

January 26, 2013

The EXACT same long error messages came up from the "two" companies for flight info to Tokyo (gotten, sadly, via Tripadvisor).

Lots of great sounding reviews for budgetair but they are all at a website clearly controlled by budgetair.

Wow is this a fishy company.

Ashleigh April 12, 2013

Hello -

I'm sorry to hear of your negative experience. Please email [email protected] with further information so we can review. Thank you - Ashleigh

Jennifer May 04, 2013


Nene June 12, 2013

That's because they are con artists, report them on Facebook on their website.

they are beyond FISHY. Oh, and Ashley will not help you either. Do not count on Carol ( manager) either. I give this company few more years before they closed.