I might as well add to the list.

I've been scammed also for nearly £1000! Booked tickets, no e tickets within 24 hours as promised. Checked booking online and reservation was cancelled by budgetair? Tried to contact budgetair via email but nothing! You get cut off on the phone and the guys in call centre in India are appalling and English very poor.

They aren't getting back to any emails or reviews online I'm so lost I don't know what to do?

Does anyone know if you are covered on credit card?

I emailed info at budgetair.com within 30 minutes of the booking as well as feedback at budgetair.ca (which I got from reading travel forums). I got no response from the former, and a firewall message from the latter, saying
"This is the Spam & Virus Firewall at mx.travix.com.
I'm sorry to inform you that the message below could not be delivered.
When delivery was attempted, the following error was returned.
Hop count exceeded - possible mail loop (in reply to end of DATA command)"

Within 12 hours I called:
- the Canada customer support number (an Ottawa area code) which said "welcome to budget air" and then rang for 20 minutes with no hold message or expectations of wait time.
- the "Emergency" line from the ticket email which was a Netherlands number (country code 31) and was given the customer support number for the UK office (country code 44). The emergency line person wasn't able to help me any further.
- I called Visa to see if they could cancel the transaction, but it hadn't been posted yet, so they couldn't do anything and suggested I call Budget air.
- I called the airline (Westjet) but they were not able to change the reservation and said I had to call Budget air.
- I called the UK number and the rep said that he could cancel the reservation for $70CAD, and if I rebooked the same day, that $70 would be refunded. I asked if the ticket could be cancelled since it had been less than 24 hours since the booking. He said the ticket has already been sent out. I agreed to this option since it seemed like I could either pay $70 or separately book another one way return ticket. I asked if I could call that rep back directly, and he said no, anyone can help you because it's been noted on the booking.
- I called the UK number back an hour later to confirm that this refund was going to happen before rebooking. After being on hold for 15-20 minutes, the call got dropped before I could talk to anyone. THREE times.
- The fourth time I got through after being on hold for another 25 minutes. By fluke, I got the same representative. He confirmed that the refund would happen, and asked for the booking number for the new flight. Since I had him on the phone I booked it and gave him the number. He said he initiated a request for the refund (which is apparently through some other market so he couldn't do it himself). I asked for a confirmation email but he couldn't provide one, saying the last email he sent regarding cancellation would suffice. He confirmed I would be getting a refund for the initial flight and the $70, within 5 business days.
This all feels shady. I'm hoping this actually happens.

I give two stars as part of the friction with Budgetair was caused by my own mistake. Judge on your own whether it is a service you would like to receive whilst getting ready for your holiday.

Sunday, I got an email announcing that the airline has changed the time of my flight and asking me to acknowledge this change within the next 48 hours. My mistake was that I emailed back saying, I acknowledge it. Monday, the next day, I wrote another email saying, well hang on, can you cancel the second (rescheduled) leg of the journey as the layover, due to the flight rescheduling, became really long stretching over the whole night. They responded shortly saying they can't cancel one leg of the journey, but I can cancel the entire ticket and let me buy a new one or put up with the change and that I have 48 HOURS to decide on my preferred option. 17 MINUTES later they sent me an email notifying me that my flight has been confirmed. At that moment I was just typing my response to them saying, cancel the flight, I will book a replacement flight. I sent the email 20 minutes after they have given me 48 hours notice and 3 minutes after they confirmed my flight. They ignored my email, so I called on Tuesday, the day after, only to hear that there is nothing they could do at this point anymore. I emailed them, they answered there is nothing they can do, I emailed again, they said sorry, we can actually cancel your flight and refund you the price minus the fees, which will mean a refund of approximately 0 GBP and that the procedure will take up to 4 months to process. Hey what a generous offer! I left this last email without a response. In the mean time, I bought a completely new ticket (not through budgetair.co.uk, obviously) and got over the unnecessary loss of 300 GBP. I don't know what do you think of the conduct of the company. To me, the agent was deliberately cheeky not to wait for my decision and confirmed the flight so he can get their petty commission.

Please see my e mail sent to Budget Air. I cannot get hold of them and they also do not answer mails. PLEASE DON'T USE BUDGET AIR

Good Morning

I SENT a urgent query regarding the booking reference number.
This was early yesterday morning and still no response.

Apparently the flight to Hong Kong was delayed and Budget Air didn't inform us. Luckily we looked on check my trip and saw the delay.

We had to go to the Airport and change the tickets and this cost R1600.00 PER PERSON. TOTAL R 3200.00

We paid extra to Buget Air when we booked in case of changes. So I expect this to be refunded. The change is attached with the Receipt of money paid. We changed the tickets to 18/11

I will also be posting a bad report on Budget Air Service.

Scam and Worse Service

My Relative has just booked ticket,
And after 2 hours she has asked them to cancel it whatever they have said in conformation email that we can cancel ticket asap if we will contact them asap
She is trying from many days but they are not picking there phone as well,
and by saying we are putting you on hold they are disconnecting the phone

Rubbish service from them,
Will never use again ...
Not trust-able company,
We are still trying to cancel the tickets but they are not picking our phones ...

----------------------------------------------------------------------------------------------
Their scam services for cancel the tickets
-----------------------------------------------------------------------------------------------
1) First day got response from them call us after 3 hours
2) After 3 hours got response from their team call us tomorrow
3) Second day they put on hold for 1 hour and then told us call us
tomorrow
4) Third day is gone but we didn't get any response from them ...
Is this their service?
5) They didn't call us but we called them and ask to cancel the tickets now they told us call us tomorrow ....
6) 5th day Called them they reply us that we will call you tomorrow
7) 6th day: we didn't get any call
8) 7th day called them they told us we are putting you on hold and disconnect the phone
9) 7th Day: Called them again 3 times they are not picking up the phone ...
10) called them not able to talk with any manager or head
11) Called them back ask to cancel the tickets told me 320 quid charge for 500 quid tickets

In reviews they are replying that they will contact us soon but they are not giving us reply on our calls as well

My Fiancée has just booked ticket,
And after 2 hours she has asked them to cancel it whatever they have said in conformation email that we can cancel ticket asap if we will contact them asap
She is trying from 2 days but they are not picking there phone as well,

Rubbish service from them,
Will never use again ...
Not trust-able company,
We are still trying to cancel the tickets but they are not picking our phones ...

1) First day got response from them call us after 3 hours
2) After 3 hours got response from their team call us tomorrow
3) Second day they put on hold for 1 hour and then told us call us tomorrow

Is this their service?
In reviews they are replying that they will contact us soon but they are not giving us reply on our calls as well

Booked flight, a couple of weeks after budgetair informed me that my travel itinerary changed drastically doubling my travel time. Asked to cancel the booking and refund. 55 days on, they are coming with stupid excuses and have yet to refund me the money! I am so fed up with this company!

Booked two return flights to Indonesia for my wife and daughter. Confirmation and etickets arrived shortly after. Had to cancel tickets due to visa issues. It was extremely difficult to speak to anyone on the phone. I spent well over an hour on hold. I was very pessimistic about getting any money back for the tickets as I had read a lot of horror stories about budgetair online. When I finally spoke to someone on the phone I was surprised to learn that I would get a refund minus £80 cancellation fees for each flight. Which I was happy to pay considering the tickets were more than £1000 in total. The guy on the phone was very helpful and he explained that it is generally the airlines refund policy that determines whether or not you get your money back. It is not their decision.
They are not scammers but their customer service is shocking!