BudgetAir.com, home of the travel site BudgetAir, helps you find, compare, and book airfare from a wide range of airlines, as well as helping you find rental cars and hotels in your travel destination.
Many people wonder if websites like BudgetAir.com are legit. These websites simply act as an aggregate website, collecting the current airfares from the major airlines, and when possible from airlines which specialize in affordable travel, to give you the most up-to-date information.
They also offer certain travel specials that are exclusively through their website. First, they offer “World Deals” which are special airfares that they have specifically negotiated with an airline.
World Deals are only available for certain flights and they only have a limited number of seats available at the special price. World Deals are a first come, first serve special travel deal.
BudgetAir.com also offers BudgetAir Special Fares, which is a discount fare that you can choose to accept without knowing the details of the airline carrier, arrival or departure times, or number of stops the flight will make.
If you choose a BudgetAir special fare, you have one hour after you book the flight to cancel it without penalty, should the details of the special fare be problematic for you.
When booking flights on BudgetAir.com, you can book for up to 6 travelers per reservation, and the booking must be completed 4 days in advance of your trip, as BudgetAir does not provide last minute travel arrangements.
If you need to make changes to your airline tickets after you have booked them, you will need to pay the fee required by the airline you are flying with, the difference between the tickets if there is one, and a $100 fee to BudgetAir.com.
If you have any experience with this service, please leave your BudgetAir.com reviews below.
54 ‘BudgetAir.com’ Reviews
Absolute SCAM...Booked a flight for my employee for $2400.
Arrogant Indian lady phoned next day to say they had a technical problem and the booking failed and now they want $6000.00 for the same ticket.
I said cancel the sale and refund my money, she said a refund was not possible as the ticket had been booked??
AN ABSOLUTE SCAM WEBSITE, PLEASE DO NOT USE THEM, YOU WILL REGRET IT.
Please stay away from this doggy company. When I didn't receive confirmation email after booking, I phoned them and being told to pay double the price. I cancelled immediately. After three days to my horror, my bank account was taken two large amounts, with one amount I didn't recognise. When I phone them they denied. I'm still try to get my money back. It's so disgraceful. Stay away, away, away from this doggy company. Never give credit card detail.
Please do not book with this company!!
I booked a flight last week from Mexico to Egypt, I paid £650 and received a booking reference and a confirmation email.
I've just logged in to check that my booking is ok and can see that the status of the flight is now cancelled.
I phoned the customer service and got no help whatsoever, the man who is obviously in an Indian call centre said that he could not put me through to his manager and that I would be refunded in 5 working days.
Considering that the flight leaves in 4 days time this is completely unacceptable.
I asked if they could book me on another flight for the same price and was told no...simply no..
I have just checked the prices again and the flight is now going to cost me an extra £200 and my brother whom the flight was for is now going to be stranded in Mexico until I can get the refund and book him on another flight!!
Avoid them at all costs, I am livid!!!
Unfortunately my experience of Budgetair.co.uk has been that it provides terrible customer service; I received an email response to my request marked "URGENT" 2 days after I sent it; obviously far too late to be of any assistance. Further, I spent 30 minutes on the phone to someone in the customer service team on the day I was supposed to be flying (5 December) & he was of no assistance at all; in fact, he spent time reviewing the company policy about refunds & flight changes while I was on the line (paying for an international call from Bolivia). I would like to think that staff are fully apprised of the policies about refunds & flight changes before customers call so that timely assistance can be provided. In the end, I spent nearly $80 on an international call and the company did not provide a resolution or clear answer of any sort.
Very unhelpful and highly unsatisfactory.
The company is cheating and taking money from the customers. I tried to book a flight and somehow back flight date changed one week. I found it out and wrote them if they can change the flight date or cancel it. They said if they will start looking 55€ should be vaid extra and it isn't possible. In the same time the prices for that day increased so that for new ticket I should bay 2times more than there and back flight. I'm very disappointed.
I have recently purchased 2 round-trip air tickets from them. They have mixed up both my boyfriend and my surnames and given names (ie put surname as given name, and vice versa). We were only able to discover this mistake when we try to check in online 48 hour before the flight. We try to call to their 24h service hotline. 1. It took absolutely forever to have somebody pickup the phone. 2. When somebody finally bother to pick up the phone, they told us they cannot do anything since it is outside office hour (then whats the point of the 24h hotline!!!!!) 3. And what they told us was literally "YOU SHOULD GO TRY YOUR LUCK AT THE AIRPORT 2 DAYS LATER SEE IF YOU CAN BOARD" (yes, exact wording. This is unbelivable!!!!) 4. We try to call again in their 'office hour' (we have 8 hr time difference by the way) and they said they would get back to us. Took another 24 hour to reply. 5. End up they cancelled the original ticket with wrong names, and swap to a flight that is 1 day later. BUT WE NEED TO PAY EXTRA 2000 HKD (~ie ~260USD). WE HAVE TO PAY TO COVER THEIR MISTAKE. fyi our ticket is from HK to taiwan, 2000HKD is roughly same amount we pay for 1 ticket.
OVERALL ITS A VERY BAD EXPERIENCE AND WILL NEVER USE THEIR SERVICE AGAIN.
I advice all of you to consider using other airticket agent.
Once your money transaction is successful then you get the page "PAYMENT NOT YET COMPLETE" Even Though the amount is deducted.When you called up call centre then you can get reply that since fare had gone suddenly they can not issue the ticket. They will refund the same. This has happened twice and waiting for my refund. Government should take immediate action and should ban such fraud site