BioTrust Reviews
BioTrust Customer Reviews
-
Sort Reviews By:
Bait & Switch
The initial page shows that it only costs around $40.00. But then, they get me with all the other "Diet Suppliments" I have read several reviews. Some are very positive as far as results. Others are very negative about billing, poor customer service, and extra charges for more products in order for this diet to work.
I have not yet begun the diet because
1. Even though at the beginning of this e-catalog, it states easy instructions with no fillers. Almost everything I have read on the first document is "filler". Why not straightforward, to the point easy to follow directions like it claims?
2. The added supplements, chapters and video cost EXTRA. I could go on some other popular glycemic index commercial plan for a lot less. I tried a well know one in the past and it worked for me! I got my money's worth and it was EASY TO FOLLOW without added diet supplements.
On my other well known glycemic index plan, it just gave basic food supplement ideas. No calculations necessary and No added products.
That time I lost nearly 50 lbs. I think I am going to go back to that program again!
Expensive but worth it
I am reading through all these reviews and really started laughing to myself.
There seems to be 2 distinct types of people leaving reviews.
First, those who feel the products speak for themselves in quality, value and effectiveness along with claiming how great the support and service BioTrust offers.
Then there's the second type of people who have really gone out of their way to complain, ***** and moan about billing, alleged thievery, illegal marketing tactics and overall dissatisfaction with BioTrust and the products and information being sold as it is presented.
I find it very interesting after doing a bit of investigation on the company that they are accredited and have an A rating with the BBB, with no complaints whatsoever. There are no complaints anywhere on the internet about the founders or the company stealing, misleading or engaging in malicious under handed activities anywhere.
In fact, Josh and Joel are exactly who they claim to be and have the credentials to support their business and consulting business and mission.
My conclusion is that those who are making statements and claims that BioTrust is using illegal "bait and switch", stealing money, not honoring their guarantee, not delivering exactly what they are selling and are intentionally making billing errors; are THOSE exact same people who are always miserable, can't lose weight, constantly negative, and find every reason in the book to not succeed at whatever they set out to do.
I say shame on you people, you need to grow up and recognize that it is "YOU" that is the problem and you should really stop blaming everyone and everything else for your failure and lack of success.
Start finding ways to help yourself and stop sabotaging yourself and others. Until "YOU" realize that you are your own worst enemy and until you stop this dangerous and life inhibiting behavior nothing is going to change in your life except more of the same bad stuff!
At 63 years of age, I have been in the health and fitness business for over 35 years... I own several local gyms and fitness/wellness facilities. Believe me, I know losers and winners when I see them.
BioTrust is in my opinion is one of the best companies to come along in a very long time, the products are top notch and the founders/owners are real people with good hearts and good intentions that truly want to make people as healthy as possible.
You can trust them and their company. I'll get off my soap box now, but i just had to jump on here and state my mind.
For those who really would like an advantage in getting healthy I truly believe you cannot go wrong with BioTrust products and most importantly involving yourself with those running the show.
We both have something in common I see!
Today I received my biotrust nutritional products And I'm looking forward to a positive result.
was looking for an expiry date and found a number MFG 03 13 .Does this mean it has already expired?
I hope In wont be disapointed .
Thank you for your input, I just placed an order, hesitantly! Feel much better after reading this!
Hi JMFleming,
Thank you so much for your recent order from BioTrust! We are certain that you will be incredibly pleased with your products and the results they help you achieve!
As far as your question, that date is the Manufacturer's Date, or the date on which the product was made. The manufacture date is required by the FDA.
Depending on which BioTrust product you have in front of you, we suggest the following time frames to optimally enjoy your supplements:
BioTrust Protein Cookies and Bars: within one year of the MFG date.
AbsorbMax: withing two years of the MFG date.
That being said, these products will not expire or magically go bad by said date. Rather, in the case of the food products, they will be retain their optimal sensory characteristics within the given time frame. As far as the digestive enzymes, typical shelf-life for enzyme products is 24 months based on raw material stability.
I hope this helps! Please let us know if you have any additional questions. Good luck!
I don't like how I was misled
I bought what I thought was going to be a downloadable book to lead me through this diet. I paid real money for a CATALOGUE. The downloads contained scant't information, and you cannot do this program without the products. I do not want more products. I want a good, sound, scientific program. And if that includes products, then tell me up front. I have lost my investment in the "book." I don't care how great the products are. Do not make me pay for your advertising.
Steamed!
Susan, if you're not happy simply ask for a refund. They'll give you back you're money. No big deal. I personally don't agree with your assessment of being misled. I purchased the 21 day diet and find it to be very informative, helpful and worth the little money it costed me. I personally did not find it to be like a catalog at all. Yes there are plugs for biotrust products throughout the information,but I didn't mind since it actually helped me understand what I should be taking to maximize my health and fat loss by changing the way I eat, what I eat and what I should be supplementing my diet with to get best and quickest fat loss results. I am now going to order several of their products, because based on the numerous great reviews and the quality of their products and good results people are getting, it makes a lot of sense to do so. I'm very fortunately that I can afford to make the investment and spend the money on improving my health. Again, since you're not happy just get a refund and stop belly aching about how they distribute and sell information that does in fact contain very useful information and direction that's worth every dime.
Hi Susan,
This is Josh the CEO of BioTrust.com. I am sorry to hear that you are not completely satisfied with your recent order. Please email [email protected] or call 1-800-766-5086 and we will take care of you 100%. I assure you, we will take care of you as best we can.
That being said, the program that you ordered is indeed based on sound scientific evidence and real-life coaching experience with thousands of successful clients. The ebook alone is a wealth of information beginning at very reasonable cost. What's more, you'll get access to a one-hour coaching call between myself and the author Joel Marion, CISSN, which literally walks you through the diet and the science behind it.
You'll also have access to a complete meal blueprint with great-tasting recipes. Not only that, we've set up an entire Online Community to which you'll have complete access. There, you can ask questions about the diet, get free coaching help, and give and get support along with hundreds of others following the plan. To be completely honest, there's nothing else like it, price notwithstanding.
Yes, we believe in our line of premium, all-natural, scientifically-backed supplements, and we absolutely believe that they can help you get the results you desire—the results that you deserve. While they are highly recommended, they are not mandatory. As a matter of fact, our online coaches will help you with that to boot.
Ultimately, our goal is to help you achieve yours. If you're up for the challenge, we are here to help you obtain your ultimate body.
Sincerely,
Coach Josh
I too ordered the on line downloadable information and found it contained common knowledge stuff and the only way to make it work was to get their meal plans for an additional amount of money. All in all, i spent $49 or more without a product I could use. Be careful when you order, if you dare order. I do not recommend these guys.
On Being Ripped Off and Customer Service
Hi everyone! I am re-posting my reply to one of the posts, because I have been going through this site for reviews (Im looking for Pro-X10 reviews) and read a lot about the topics mentioned above..
I live in the UAE and had just placed my 2nd order of Biotrust products, and so far I don't see that I have been ripped off.. I mean, customer service is great (please note that they are off on weekends as mentioned on their website):
- I message them on FB (asking about the products, or my shipment, or their ebooks) and I get a reply straight away (all the time!)
- I called their customer service and was able to speak to someone
- I send them an email and I do get a reply from them asap
For me, I had an excellent experience in that area and consider that as good grounds on buying products from them.
As for the over-billing, I was concerned about this too, because their products are not exactly cheap so I carefully read everything before finalizing my order, and so far everything is in order. And I think you can order through the phone and give them you cc details verbally, avoiding any paper trail (at least)
As for their products, I don't think I will be trying any other product similar to Leptiburn, IC5 and Low Carb anytime soon (or at all!). All these really helped me with my weight loss. Really. I am not a strict healthy eater and my portions are ok (i like to enjoy my food intake :D), within the 400-500 calorie range per meal.. and I workout regularly (at least 1hr 4x a wk). So all those combined with the biotrust products.. Super!
:)
I am right there with "Steamed". This person took my exact sentiments and worded it very well! When an advertisement gives an initial price, EVERYTHING should be included. I think this is a scam.
It is not as simple as it implies. You have to read this confusing "catalog" literature that is definitely not to the point. The beginning of the document says (paraphrasing) "easy instructions WITHOUT ANY FILLERS. I think the whole wording is a bunch of "fillers"
2 things that I don't like (Like "Steamed" said), I should not have to buy extra products in order for this diet to work!
The information needs to be drastically edited and worded in a brief get-to-the point easy instruction.
I havent purchased the 21day diet ebook yet (still thinking if I can follow through plus I didnt order the BCAAs on my 2nd order and Ive read thats a very important component there), but I do have the free diet plans/ebooks from Biotrust. Yes, they do promote their products, but I guess thats only to support the diet plan they are outlining.
At a customer point of view, yes that would appear as if its a product catalogue, but think about it, they have written a diet / nutritional plan, authored by Biotrust founders/team, so isnt it only natural/normal that they promote their own products to complement such plan? Did they make a claim that the 21day diet would not work at all if you dont buy the products? Im guessing they are advising to use their products for optimal results..
They are not promoting a nutrition plan that is bogus, just to fill the product catalogue, because Ive tried the One Day diet and it worked for me despite not ordering the BCAAs which would have been the ideal.
I dont know if the 21day diet would work without their products, but having the details given Im sure is something you can or adopt if you dont want to be "sold" on their products..
Amore- don't you find the name of the plan "the One Day Diet" misleading?
The whole idea of weight loss is to keep off the weight- not go through the "yo-yo" syndrome; this diet is no the answer.
The two shakes will not keep you satisfied until dinner- and the dinner is almost a screenwriter's joke of why diets fail.
@ Chris-- not really misleading.. i think its just a subject line catchy to the readers..
i do agree with you that the goal is to keep the weight off, but for me it works as I am lazy to cook to prepare 3 meals in a day (i admit to the lazy part) with the smoothies, i just take my fruits, and a hand blender, protein poweder, cold water and done! :D plus its like tricking myself to have more fruits than I would normally have in a day.. and it does keep me satisfied until dinner.. and I workout before dinner.. and dinner consists of normal food - a portion of meat, carbs (not the best- ie. rice), and fat usually the oil that the meat of choice is cooked with.
its all a matter of preference I guess, and for me this is a balance of healthy eating and convenience :D and i think the difficult part in this is when you miss the taste and texture of food during daytime while everyone in your office is having their lunch break and you're chugging your smoothie :D
I am starting to think some of the people complaining have food addictions.
Carrie,
I so agree with you and may I add that there are some people out there that are so miserable in their lives that they can not stand it when they see others doing the things that make them better and setting goals for themselves, then working towards these goals. I like to say that misery loves company and that is what they want. I would love to see them do some positive changes in their lives because they would have a lot to offer if they were not so miserable.
I lost 20lbs...
I lost 20lbs (with "zero" special exercise) in 2 months and I feel fabulous thanks to LeptiBurn. I combined the One Day Diet recommendation of "intermittent fasting", i.e. not eating before 12noon and not after 7pm and I watched the weight come off every day. I like to weigh myself since my greatest motivation is watching my weight go down. I have also learned what foods cause weight gain and what foods allow weight loss by monitoring what I eat. I try to stick with one ingredient foods (mainly meats and vegetables). There was a time when I would drain myself exercising. I did absolutely NO special exercising this time. Rather I chose to "sleep off" or drink a beverage whenever I felt a little hungry. I also drink sparkling water with a touch of lime througout the day. Finally, I continue to enjoy a glass of wine evenings, especially after 7pm when I stay off of the solid foods.
That's awesome! I just ordered my first order of Leptiburn, my girlfriend just dropped 35 lbs. and a bunch of inches using biotrust products with online directions from Josh on what, when and how to eat different foods to burn as much fat as possible. She is absolutely raving about the biotrust product line... I was very skeptical at first but after seeing her results I just had to jump on this. Now I'm so jazzed to start seeing the same type results she's getting. She's not starving or exercising herself to death either, which is what is so shocking. The products are not cheap, but I'm making the investment in my health and how I feel. I have about 50 lbs. to lose and I've tried sooooo many diet pills and gimmick/fad diets out there only to be disappointed over and over again. I will come back at a later time and let everyone know how I'm progressing. I've got type II diabetes so losing weight should really help me there too.
Love to hear all the folks tryn to do better and get healthy, I work for cardiologist office and seems like peopl would rather take 13 medications than change their diets, not go on a diet but s change of lifestyle, I'm excited about possibly ordering this product, I'm 5'4 and 130, look ok in clothes but out shew, cellulite as small as I am and little tummy, want to TONE up!!
Biotrust protein
David. it is one thing to buy the powder; it is quite another to follow that regime. I would bet you that everyone who has lost weight on this basically starvation diet will have gained it all back and then some. Let's see what they are saying one or two years from now.
very helpful review
Who Does Enjoy Being Ripped Off??
Initially I decided to buy a "trial" offer of Pro-X10 for $24.97. I was billed
on April 26th, and received my package about a week later. I have not opened the bottle yet, because I was still using up another brand's probiotic. On May 28, 32 days after my purchase, my checking account
was debited for additional unauthorized $24.98. Today is June 27th, I just got my statement and found out what your company did. I now must call my bank in the morning to see if you did the same thing again. Stop
debiting my account ASAP. BioTrust should not be trusted! Your business practices are dishonest. I would never recommend that anyone do business with you. Beware!
How sad, I was SO looking forward to actually "purchasing" this product. I am VERY concerned about my health. I had cancer, and am now in Remission. I had almost put my credit card # in the field when I had a moment of "clarity" and thought I should search to see if this company is really Trustworthy. Thank you Franz ! So sad companies like this are out here. Did u ever get your money posted back to your account? It states they will NOT double bill us !!!! Unlike other companies, they promise one order is all you get, they do not send other unless you ASK ! Man, am I glad I hit the SEARCH button before I gave up my credit card number.
Hi Franz,
This is Josh the CEO of BioTrust.com. I am so sorry to hear of your problems and want you to immediately email [email protected] or call 1-800-766-5086 and we will take care of you 100% and refund your money and make it right for you. I apologize for this experience and we will take care of you as best we can.
We are a fast-growing company and are experiencing some growing pains. We will do everything possible to take care of you—we love our customers. We have tens of thousands of satisfied customers who love our brand because we are 100% all-natural and support many charities with profits from our company.
What’s more, as you can see, Customer Service is extremely important to us. It’s why we comb the internet looking for review sites like this to make sure our customers get taken care of.
Although you didn't leave your entire name, I will search through our customer database and have one of our representatives reach out to you personally to make sure that this issue is taken care of to your complete satisfaction.
Thank you so much!
Sincerely,
Josh
I have reviewed your website and read reviews. I enjoy cycling and spin classes but have not been able to lose my belly fat I am a doctor and I am depressed over having to lug 10-15 Lbs. of belly fat up and down hill on my next major ride for the American Diabetes Association July 13 Have ordered your Leptiburn hoping it will help for future rides
Kirk, I can't help but respond to your comment. I've been on Leptiburn for about 3 months now and have seen a fairly dramatic inch loss in my belly (around 6"). I too bike for sport as well as spin so to have any belly fat around my core with the amount of biking I do (10 miles a day) was soooo incredibly frustrating. I was looking all over the place for the answer to my (our) problem and happened to come across biotrust and am very thankful I did. I think you're on the right track and leptiburn (I love the stuff) is an awesome product that should really help you. Just commit to it and make sure the rest of your diet is of foods that burn fat and stay away from those that don't. You'll get good results, good luck!
Franz,
When you buy the trial offer it states that you will be charged only half of the payment, and then if you do not return it, they will charge you for the other half. It was a 30 day trial. You did not return the product within 30 days, therefore they charged you for the rest of it.
No Comparison
I am a registered nurse and a certified nutritional counselor. I work out everyday, have a green drink, eat organic foods, and take good care of myself. Unfortunately, I still suffer from hypothyroidism. I have to say that I have used many brands of supplements over the years and none compare to BioTrust.
I have lost weight using their products while eating sensibly. I cannot believe that these guys exist, but I am very thankful, from the bottom of my heart, that they do. I literally use EVERY one of the products, and I feel obligated to share them with my family and tell my friends.
I have my 78 year old mother who uses BioTrust Low Carb everyday. My best friend, who has recently suffered some significant't health issues, takes BCAA Matrix and Pro-X10, and she is actually keeping the muscle on, which she was not able to do with other brands of BCAA. I love the products so much and am so pleased to know that there are people with integrity out there. Thank you, BioTrust!
I 'm a 63 year old yoga instructor, certified nutritionist and personal trainer for the past 22 years and couldn't agree more. I switched over to biotrust products 8 months ago. They are top notch, no garbage in their products and there's nothing else out there i can find that compares. I recommend them to all my family, friends, students and associates.
Blessings!
pgr
Billing
Yeah, this was helpful.
Your comment that the support number says it's disconnected probably means your either calling the wrong number or the number doesn't work for some reason when calling from your location in AUS. I'm in the U.S., the number works and rings through no problem. Sounds like someone else charged your card and your blaming them for it. You should get your facts straight before leaving a crappy review like this.
Hi Desmond,
This is Josh the CEO of BioTrust.com. I am so sorry to hear of your experience. If you haven't already, I want you to immediately email [email protected]. I understand that you have experienced difficulty in reaching our Customer Support Staff, and I apologize for that inconvenience.
I will have a BioTrust representative contact you immediately to help you sort through these issues. If the current available phone hours will not work for you, please tell us a time that will work best for you, and we will have one of our representatives reach out to you at your convenience.
Thank you very much for leaving your name for us, Desmond. I appreciate you doing so. That will help us expedite the resolution, as it is fully our intention to make this right for you.
Sincerely,
Josh
As soon as I posted this review I was contacted immediately to solve the problem and everything got sorted out with no hassles. Tim and josh were very helpful and I am happy with the outcome. They seem like a trustworthy company.
Thanks
I am actually more concerned about being ripped off when you place an order and giving your credit card info. Not saying the company is deceiving people purposely and I know there are glitches in the system so I ordered the product on ebay. No... I won't get the money back guarantee but I would rather take my chances and purchase the product and if I want more and like the product, I can order it again without being billed for it automatically. It's definitely one of the downsides when you order these products and taking a chance of being billed more than you want. Hope it works but it does seem like a quality product.
So Isaac, they ship internationally yet do not provide an international toll free number to contact in case of issues? I agree, the initial review was very helpful.
Thank you Demsond. So far, you are the 2nd one I've seen over-billed ! I had 'almost' placed my credit card # in the box when I had a moment of "clarity" and hit the SEARCH button for reviews. So glad I found this Review Site ! I cannot afford to be ripped off by anyone, let alone a company that has a disconnected number. I WONDER WHY THE COMPANY HAS NOT REPLIED to those of you have had these Financial Ripoffs? Scary, but UNLESS the company replies, I will NOT buy. I find this VERY HELPFUL !
So sorry I did not see the additional Comments !! I am glad to see the Company DID reply to you :) Still, I am a bit ''leery"
Hi Carrie!
I live in the UAE and had just placed my 2nd order of Biotrust products, and so far I dont see that I have been ripped off.. I mean, customer service is great:
- I message them on FB (asking about the products, or my shipment, or their ebooks) and I get a reply straight away (all the time! unless its a weekend)
- I called their customer service and was able to speak to someone
- I send them an email and I do get a reply from them asap
For me, I had an excellent experience in that area and consider that as good grounds on buying products from them.
As for the over-billing, I was concerned about this too, because their products are not exactly cheap so I carefully read everything before finalizing my order, and so far everything is in order. And I think you can order through the phone and give them you cc details verbally, avoiding any paper trail (at least)
As for their products, I dont think I will be trying any other product similar to Leptiburn, IC5 and Low Carb anytime soon (or at all!). All these really helped me with my weight loss. Really. I am not a strict healthy eater and my portions are ok (i like to enjoy my food intake :D), within the 400-500 calorie range per meal.. and I workout regularly (at least 1hr 4x a wk). So all those combined with the biotrust products.. Super!
:).
This is exact same message response you gave another entry......so is this a canned reply?
Good, I enjoyed all of the reviews, good and bad.
I too lost a bunch of weight with weight watchers many years ago (about 90 lbs.), but gained it all back over the years. It was only until I completely changed what I ate and started exercising that I am finally experiencing great health and maintaining my goal weight. I have integrated the entire Biotrust product line into my daily lifestyle and feel it's been very well worth the investment financially and for my health. I buy in volume to get the best pricing because their products are not cheap but they are definitely worth every penny. As for your Gerd, all you have to do is change what you eat and take a very good probiotic and that will go away. I had bad acid reflux for years, changed my diet and I'm fine now without any drugs. You need to get off the prescription asap, not good for you. Look up the long term effects of what you're taking, you'll be startled at what you find.
Thank you Richard for the advice of looking up long term Gerd Med's and what they do to you. As for me, I will NOT purchase product as I am too afraid with the reviews of being ripped off :(
Biotrust Low Carb Protein Powder
I wanted to leave a review on this product that I bought on Biotrust's website that was recommended by Isabel De Los Rios. It tastes very good. As of late I've been on the hunt for a good tasting protein powder packed with vitamins and minerals but doesn't include any Aspartame (triggers my migraines). I also pay attention to the ingredients in protein powders as whey protein isolate doesn't give me gas like some of the others. This powder doesn't have any weird after taste like the Monster Milk that I've currently bought. Also with 4 net grams of carbs it's essential to my low-carb diet routine. It mixes smoothly with any ingredient and helps keep you satiated/full as a meal supplement. I also got the shake recipes provided on the website, I want to drink a shake all day, haha. It does help you to loose weight, but with ALL diets you have to exercise and eat right. To see any weight loss results I had to do a low-carb diet. I feel great without them, but I love carbs especially bread. I have reached that weight loss plateau and may consider the Leptiburn. However, compared to some of the protein powders that have whey protein isolate, an expensive ingredient, the cost is too much. I've also seen other products with custom protein blends that release slowly and/or rapidly. With other protein powders you get at least 2 lbs of powder for $30 to $40. Biotrust's only has 1.2 lbs and 14 servings per container for $50, meaning you need 4 containers to last 1 month; I drink 2 shakes a day as a meal supplement. Based on the math, you aren't getting the most bang for your buck. I just can't seem to justify spending $120 per month on a protein powder that only lasts for 21 days (bought buy 2 get 1). I really love this product, but unless Biotrust decides to bring down their cost per serving or add more servings per container, I will have to resort to a different protein powder that taste pretty good in comparison like EAS vanilla.
So I give Biotrust Low-Carb Vanilla Creme & Chocolate:
(I like the Vanilla one more)
5 Stars for Taste
5 Stars for Quality
2 Stars for Price
4 Stars Overall
I am not interested in the powder. I would prefer the capsules. One of my concerns is I take medication for hypertension and chronic depression. Is this capsule sfe to take with these medications.
I have a shake two times a day and it lasts me over two weeks, i'm not sure how you use it up that quickly unless you're adding more than two scoops per shake?
1 serving is listed as 2 scoops and label says there are 14 servings in a container. At 2 scoops per serving times 2 servings per day equals 7 days (1 week). 3 containers would last 3 weeks.
No Money Back Guarantee as promised
Hi Chantel,
This is Josh the CEO of BioTrust.com. I am so sorry to hear of your experience. You are absolutely protected by our one-year money back guarantee. If you haven't already, I want you to immediately email [email protected] or call 1-800-766-5086 and we will take care of you 100% and refund your money and make it right for you.
If you would like for us to call you back at a time that is convenient for you, please let us know when that is and what the best number is to reach you. Further, we know that you invested in BioTrust because you want to see results. If you would like additional, free coaching help, I urge you to visit our new online Community Forums.
I would expedite this process by having a BioTrust representative contact you directly, but I have searched our entire database and was not able to locate any customers going by the name Chantell West. I am terribly sorry to hear of your frustration, and we will most certainly work with you to resolve this issue for you and make it right.
Sincerely,
Coach Josh
Hi John here, I happen to stumble upon your review before placing my next order. What company and information are you referring to??? I have ordered 7 times from Biotrust and have had no conflicts in what I received, or how it was represented. In fact, 1 of the orders I placed I wanted to have altered a day after I placed it. I called the customer service line and they took care of it for me and they credited back my card no problem. Another of my orders, I returned because I ordered too much and again they promptly refunded my money. I actually have to question whether you're talking about the same company. Biotrust has an A rating with the BBB with no complaints regarding refunds, and no other complaints can be found elsewhere regarding the nature of your claim that they don't honor their money back guarantee.
In my personal opinion and experience as a customer of Biotrust, I find them to be a very honest and credible company that stands behind not only their products and guarantee, they provide accurate ongoing beneficial health information to its customers. I find it extremely difficult to believe your review is real or even related to Biotrust at all. I call them, my clients call them, they answer, they take care me and those I've referred every time without fail! One more thing, I'm placing my 8th order now and I recommend Biotrust products to all my clients, friends and family because they work and taste great.
~ John P.E.S., F.N.S. Fl. Lic # 1399138
National Academy of Sports Medicine (N.A.S.M.)
Hey this John here, I happen to stumble upon your review before placing my next order. What company and information are you referring to??? I have ordered 7 times from Biotrust and have had no conflicts in what I received, or how it was represented. In fact, 1 of the orders I placed I wanted to have altered a day after I placed it. I called the customer service line and they took care of it for me and they credited back my card no problem. Another of my orders, I returned because I ordered too much and again they promptly refunded my money. I actually have to question whether you're talking about the same company.
Biotrust has an A rating with the BBB with no complaints regarding refunds, and no other complaints can be found elsewhere regarding the nature of your claim that they don't honor their money back guarantee.
In my personal opinion and experience as a customer of Biotrust, I find them to be a very honest and credible company that stands behind not only their products and guarantee, they provide accurate ongoing beneficial health information to its customers. I find it extremely difficult to believe your review is real or even related to Biotrust at all. I call them, my clients call them, they answer, they take care me and those I've referred every time without fail! One more thing, I'm placing my 8th order now and I recommend Biotrust products to all my clients, friends and family because they work and taste great.
~ John S., P.E.S., F.N.S. Fl. # 1399138
National Academy of Sports Medicine (N.A.S.M.)
Happy to read your review! I placed my first order with BioTrust today.
Wow, Margie are just being a snipe for no reason or are hacked off at this person directly? You response is juvenile and uncalled for in this kind of arena.
very happy
Excellent so far with no complaints
Great experience so far
Stole money
Your complaint doesn't make any sense. You purchased a month ago and you're now just responding to not getting it and that you've been double charged. Anyone would have to highly question your review. Please explain in more detail why you feel they stole your money. They obviously haven't had the chance to respond and fix whatever your problem is (they're closed as of right now). For you to leave such a scathing review at this point is a little uncalled for in my opinion. My brother has ordered a dozen times, has gotten fantastic results, has some items on auto ship and others not and has never had an issue whatsoever. He told me to try the products for myself because i'm so curious on what he is raving about. I called customer service to ask some question of my own, they were very knowledgeable and professional. I'm about to place a decent sized order right now because I don't believe there's any malicious intent behind an order or billing issue that may have gone wrong in their system. My advise is to call when their open and have them resolve the issue for you, and if they don't then draw a complaint. I think your comments are totally pre-mature and unwarranted at this point. good luck!
Your complaint doesn't make any sense. You purchased a month ago and you're now just responding to not getting it and that you've been double charged. Anyone would have to highly question your review. Please explain in more detail why you feel they stole your money. They obviously haven't had the chance to respond and fix whatever your problem is (they're closed as of right now). For you to leave such a scathing review at this point is a little uncalled for in my opinion. My brother has ordered a dozen times, has gotten fantastic results, has some items on auto ship and others not and has never had an issue whatsoever. He told me to try the products for myself because i'm so curious on what he is raving about. I called customer service to ask some question of my own, they were very knowledgeable and professional. I'm about to place a decent sized order right now because I don't believe there's any malicious intent behind an order or billing issue that may have gone wrong in their system. My advise is to call when their open and have them resolve the issue for you, and if they don't then draw a complaint. I think your comments are totally pre-mature and unwarranted at this point. good luck!
Why don't you give them a chance to fix the problem before writing a bad review, it sounds like something went wrong.
Hi Rebecca,
This is Josh the CEO of BioTrust.com. I am so sorry to hear of your experience. If you haven't already, I want you to immediately email [email protected] or call 1-800-766-5086 and we will take care of you 100%.
I understand that you are also frustrated by our current phone hours of 9am - 5pm CST. We are working diligently to increase our customer support staff in a manner that will allow us to expand these hours in an effort to offer extended hours to best serve our outstanding customers.
I will have a BioTrust representative contact you immediately to help you sort through these issues. If the current available phone hours will not work for you, please tell us a time that will work best for you, and we will have one of our representatives reach out to you at your convenience.
Thank you very much for leaving your name for us, Rebecca. I appreciate you doing so. That will help us expedite the resolution, as it is fully our intention to make this right for you.
Sincerely,
Josh
Hi Rebecca,
This is Josh the CEO of BioTrust.com. I am so sorry to hear of your experience. You are absolutely protected by our one-year money back guarantee. If you haven't already, I want you to immediately email [email protected] or call 1-800-766-5086 and we will take care of you 100% and refund your money and make it right for you.
If you would like for us to call you back at a time that is convenient for you, please let us know when that is and what the best number is to reach you. I will have a BioTrust representative contact you immediately to help you sort this out. I am terribly sorry to hear of your frustration, and we will most certainly work with you to resolve this issue for you and make it right.
Sincerely,
Josh
This a review / comment site. Not a refund request / customer service site. Rebecca was simply stating her experience. Josh himself posted an apology and ask her to give them another chance.
WOW ! I have been reading the comments (since I ''found'' their were more) and some folks on here seem to be awful mean-spirited! Some of these folks here jumped down this womans throat. Shame on you Tracy and John! If it were YOU, how would YOU feel after simply p;osting your experience and then getting slammed over it? Sheesh grow up.
There is no proof that Josh actually followed through with what he said he'd do. Furthermore, the video, the site, and all the negative comments that I see repeating the same kinds of difficulties tells me that this company is a rather slippery one. I've had experience with another rather slippery company which went well as long as I still wanted the product. The moment I tried to cancel or query about the charges, I was completely railroaded. I believe that may be the same case with this product--it's great! As long as you still want it and don't mind the excessive debits.
AMEN!! That's basically the same conclusion I have made!
As long as you like the product and keep spending money to reorder, all is well.
But if you cancel or not wish to continue, the prior reviews indicated my suspicion. The company will do its best Not to refund/reimburse you.
i agree, I sent products back. and now they are saying they did not recieve them.
so sad there are evil people out there ready to take our money...
I still on the fence about ordering. All of the comments I've seen say the products are great but that their billing and customer service stinks.
Awesome!!!
Query on Absorbmax
i have lost weight, however each time i take the Absorbmax, i get a good deal of uncomfortable abdominal cramps i don't know why.
Could the BioTrust team let me know why. thank you.
Gail
Hi Gail,
Thank you so much for sharing your positive review and weight loss results! We're glad to know that BioTrust has helped you toward your body transformation goals.
As far as your question, are you taking AbsorbMax as directed on the label? That is, are you taking it before your meals? Does this happen every time that you take it?
My suggestion is to head on over to our brand new online Community and Coaching Forums. One of our coaches can help you directly with your inquiry, as well as provide you additional support. What's more, there are many Members just like yourself with whom you can interact, ask questions, give and get support, and much, much more:
http://biotrustboard.com/
Thanks, Gail!
Sincerely,
Josh
Shipped Order without accepting and processing
Hi Joan,
This is Josh the CEO of BioTrust.com. I am so sorry to hear of your experience. You are completely protected by our one-year money back guarantee. If you haven't already, I want you to immediately email [email protected] or call 1-800-766-5086 and we will take care of you 100% and refund your money and make it right for you.
I will have a BioTrust representative contact you immediately to help you sort through your order issues. Thank you very much for leaving your name for us, Joan. I appreciate you doing so. That will help us expedite the resolution, as it is fully our intention to make this right for you.
Sincerely,
Joan
I have had nothing but a great experience with Biotrust, these people are awesome and so are their products. I've ordered numerous times from them and have had absolutely no problems.
Good luck having them refund your money. I have emailed the support address multiple times without results.
Disgruntled, did you ever get your money back? Has any of these people gotten their money back? How could they send you something if you did not pay to begin with? smh
Don't Matter, they collect your credit card info, and then if you decide to cancel and exit the window, it processes your order anyway, even though you did not confirm it. This just happened to my mom, and she's stuck with a bill for over $300 of products that she didn't even want.
Do not trust them
This is a marketing company not a supplement company. They will try to deceive you in every way possible wether its autoship/autocharge or advertising a certain price and then charging you double.
This should tell you something about their product...
I am hoping to get my refund but not holding my breath...
Tony,
This is Josh the CEO of BioTrust.com. I am so sorry to hear of your disappointment and am shocked by your assessment of BioTrust. As you can see from the vast majority of the reviewers on this website and across the Internet, BioTrust customers across the globe are excited about the results they are achieving while using BioTrust supplements.
You are completely protected by our one-year money back guarantee. If you haven't already, I want you to immediately email [email protected] or call 1-800-766-5086 and we will take care of you 100% and refund your money and make it right for you.
We most certainly stand by our word to completely refund your money if you so choose. If you would have left more details about yourself, I would have gladly reached out to contact you directly. This is a slanderous review, and I take it personally that you feel this way about our company. We most certainly are not trying to pull the wool over anyone's eyes.
I urge you to contact our Customer Service team immediately, Tony. We will do everything we possibly can to make this right for you.
Sincerely,
Josh
Tony it sounds like you have a personal problem, not a problem with Biotrust. . You leave a terrible review but with no details about what happened to you causing you to leave such a comment. The majority of reviews I see hear are great and the majority of people are very happy with the products and results. I'm ordering.
It certainly appears that a vast majority (if not all) of the positive reviews are posted by company personnel. As soon as a poor experience with the product or call centre staff occurs, or even worse, unauthorized charges are made on personal credit cards, the defensive yet 'positive' reviews appear on this board and others. Its obvious what is going on, shame on you BioTrust.
I was thinking the same Casey. Some of these people on here do not seem to be legit. Looks as if the true Josh came out though this time, eh? They seem to want only the good reviews. By Josh's own statement calling Tony's remark slanderous makes one wonder about lawsuits for speaking of one's experience. Josh if you truly want this to be a review site why get so defensive? I for one will not be purchasing this product DUE to the NEGATIVE reviews regarding money issues. In this economy people do not need to be overbilled and since your Company's Name is BioTRUST, one would only assume you would be trustworthy. Yet in looking at the reviews, this seems to be the majority of complaints, ie, money issues. Truth is truth people,like it or not.
I was seriously considering buying Leptiburn. I just watched the 30 minute video and have the "special offer" page saved on another computer while I logged on to my laptop to do some investigative research.
Prior to being sucked in to an on the spot, special price offer. (which immediately caused red flags for me), I just had to do some research.
After reading the reviews, I would probably be trying the product IF it weren't for the comments regarding customer service problems, including bogus charges on credit/debit cards.
I'm not going to risk my hard earned money!!!
That's too bad, because I was ALMOST sold!!!!
Exactly what I'm doing right now, thanks for posting this!
Hi LadyRam,
This is Josh the CEO of BioTrust.com. I am sorry to hear that you are not completely satisfied with your recent order. Please email [email protected] or call 1-800-766-5086 and we will take care of you 100%. I assure you, we will take care of you as best we can.
That being said, the program that you ordered is indeed based on sound scientific evidence and real-life coaching experience with thousands of successful clients. The ebook alone is a wealth of information beginning at very reasonable cost. What's more, you'll get access to a one-hour coaching call between myself and the author Joel Marion, CISSN, which literally walks you through the diet and the science behind it.
You'll also have access to a complete meal blueprint with great-tasting recipes. Not only that, we've set up an entire Online Community to which you'll have complete access. There, you can ask questions about the diet, get free coaching help, and give and get support along with hundreds of others following the plan. To be completely honest, there's nothing else like it, price notwithstanding.
Yes, we believe in our line of premium, all-natural, scientifically-backed supplements, and we absolutely believe that they can help you get the results you desire—the results that you deserve. While they are highly recommended, they are not mandatory. As a matter of fact, our online coaches will help you with that to boot.
As far as fillers, the program is incredibly to the point. If you do have any questions regarding the directions, that is exactly what the Online Community and our coaches are for: ready, willing, and able to help. We'll remove any limiting factors that you may anticipate along the way.
If you have found another diet plan that works for you, by all means I encourage you to follow it. However, I do question its efficacy and application if you are seeking another nutrition plan. The goal is ultimately to take the weight off and keep it off, and that's what we intend to help folks do. Learn the habits of good nutrition and help them implement it in long-term ways that are conducive to obtaining and maintaining your ultimate body.
Should you have left your full name, I would have been happy to have one of our Customer Care Specialists or coaches contact you directly for further assistance. If you would prefer to leave your name here, I'll be happy to do so.
Ultimately, our goal is to help you achieve yours. If you're up for the challenge, we are here to help you obtain your ultimate body.
Sincerely,
Coach Josh
I'm with Susan, buying a lengthy catalogue with a few good tips doesn't give me the satisfaction and confidence that I can really achieve weight lose without the products that you are claiming to be the secret formula.
Bit disappointing, have purchased the ebooks and really don't want to be spending more on pills that are going to increase my leptin performance.
:( what to do now?
To LadyRam, Chrissie, Susan. All of your facts, costs and requirements to buy their products in their program are completely false. Do you work for a competitor??? All of your assessments and comments about biotrust seems intentionally false to discredit them. They are accredited with the BBB and have an A rating, as well as have no complaints anywhere else on the net. They don't have any bad press whatsoever anywhere. BioTrust Rocks! and their products Rock!
Don't let these negative plants, shills and trolls be a spoiler to those who want to achieve results with non garbage infused products. As a side note all of you spelled catalog wrong - there isn't a "ue" at the end.
I didn't find this to be the case at all. great info and support. I've been following the 21 day diet without buying any products or other stuff and I've lost 8 lbs. in 12 days. no complaints at all here.
I paid and I cant get my program materials to open....imagine that! OOPs they say sorry cant get that page.........so they have my money I have nothing but a lighter pocket
use a different search engine, meaning if you are using internet explorer then use google chrome or firefox. It might make a difference.
LadyRam you are redundant. I have never read so many weird claims on a review site. I agree with Harris Fletcher. I am not reading anymore of these damn complaints. Plain ignorance!!!
Harris Fletcher and Emily,
I totally agree with both of you, I think that the people yelling "SCAM" are the true scammers. They do not care about people, they are trying to scam people out of getting good help and support for their health and diets, which is what they will get from Biotrust.
Funny how with all my gastrointestinal problems--ibs-precancerous polyps--many autoimmune problems --psoriasis- psoriatic arthritis etc..my drs have never recommended this product? I have seen many, many gastroenterologists and regular gp's and have asked about these products. I have been told not to waste my money. If your product is so good--why isn't the medical community backing you up--just my regular docs not your "experts" and "published articles" why not just a regular old general practitioner--since it is so good??? Even a gastro who I am friends with has never heard of your company--stop ripping off desperate people --it's disgusting--as they say if it sounds too good to be true.....