Big Fish Games Reviews
57 ‘Big Fish Games’ Reviews
Had not ordered a game in over 2 years. Then all of a sudden last night I get two emails from paypal stating that I had ordered Big FISH Casino Ruby. They charged me over $250. I have never played any gambling games. I just filed a dispute with Paypal and hope to get my money back. If this is such a great company, why can't we talk to a live person to see what is going on. This is completely crazy. Do NOT link your paypal with them, you could regret it one day!
I bought a gift certificate using PayPal nearly 2 years ago, and wake up this morning to find that they've charged fraudulently charged me over $300 for Big Fish Casino and Big Fish Casino Ruby. Apparently having purchased something once via PayPal gives them licence to submit more charges without having to verify with a password. I've now had to dispute the charges with PayPal, and will be filing a police fraud report.
Avoid like the plague.
i had been a member since 2005, and for many years recommended BFG to all my friends,, having just cancelled my account in August 2013, i just can no longer do that, starting with "visually appealing prices for overseas people(they rounded up to make the price have the 99, at the end,) to gm after gm not working, to low quality ce games, to closing chit chat with 1 days notice, to auto putting the casino on everyones gm, to closing live chat (while at the same time saying its tempory) to firing so many, to having ftp games that have been out for a while as tgt....
this is not the company i fell in love with, not the company that worked out cs issues so fast it was like magic, not the company thay treated its customers with respect, i see people begging for help on thier fb page,,given the same copy paste answeres (if any)
i do not recommend bfg,,,any more
I caution you to be careful with this site. After purchasing one game from them (and after a game club mishap trying to cancel my account), someone using my account bought a casino basic and casino ruby package. They stole 251.98. Thankfully, paypal is on my side and refunded me the money or else is never be able to contact them to ask them how to get it back.
Playing over a year. Like today, you buy chips, in five minutes they're gone. It's like once you buy, they program your account to lose. "awareness" s just another word they use for stealing. Very few HOURS, if ou can find them, let alone days you can actuall play, win a little, and have fun.
I have been buying games from Big Fish for three years now, and I can confirm that there is definitely no scam. I started off buying just the occasional game, and then I decided to become a member of their Game Club, because I found it worked out better value, as I started to purchase more games. When you are buying a game from Big Fish if you are not yet a member, you are given two very clear options. You can choose to buy just the one game, or to sign up for the Game Club. You simply have to make sure that you have selected the right option. Anyone who thinks it's a scam must be rushing through the purchasing process. I don't why people can't just read things properly. It's really not difficult! Anyway, they have a fantastic selection of games, and constant sales, offers and deals. I have got countless games free or at low prices.
Also their customer service is fantastic. They really go out of their way to help you, and as quickly as possible. I had one game that I was unable to play because it kept asking for a security key, and the person at BFG who responded to the email I sent them not only provided me with the key for that game, but also keys for all the other games that I had downloaded from them over the past three years JUST IN CASE any of them should ever have the same problem! I mean how helpful is that?
It's interesting that the reviews on here are either very good or very bad; there's not many inbetween ones. I think the dissatisfied people are simply not reading the detail. It's amazing how many people can't be bothered to do this and then start complaining that they have been conned.
This is just too funny. Seriously BF if you gonna try and up your ratings can you please do it less obvious! We all know these 5 star ratings are coming from someone associated with BF, because why else would there be a 5 star rating right after a COMPLAINT!! Come on now.. ARE YOU THAT STUPID!! Yea your games are fun, but you rip people off!!
I've been a customer of Big Fish for 5 to 6 years. Most of that time they were fantastic! Their games were fun, safe and reasonably priced. In the last year thing have gone downhill fast. Lots of unresolved technical issues. I updated my system to Windows 8 and lost all my games. I spent 10 weeks emailing customer service to resolve the issue, even downgraded my system back to Windows 7 and could not get the games to activate. The emails kept telling me to do the same thing over and over (I sent them screen shots each time showing them I'd already done it) and when I complained I got a new instructions to change something in my computer to allow their activation. IT ERASED MY MASTER BOOT DRIVE! (In fairness Windows should have some sort of pop up that says don't delete this even if technical support says to- it's your freaking master boot drive). I had my hard drive rebuilt and managed to get a few games that were still working back on. Called customer support and demanded a refund for the rest. To trier credit they did so I felt I should I give them another chance. Now nothing works again and nothing new can be downloaded. I called again and found out that in the last few weeks they got rid of their live telephone support.If you're a Big Fish member you can contact online live chat support and maybe that will work.