Big Fish Games Reviews

Not sure how everyone can have missed their subscription model, it's so obvious & I knew exactly what I was signing up for. What have I got? Great games for my 5 & 7 year old sons really cheap. Also seems quite straightforward to cancel on line if you want to.

I am pretty careful when purchasing anything online, especially downloadable files. However, I have been a member of Big Fish Games for a few years and have never had any problems. McAfee automatically scans each of the downloads and I always get the message that the files are safe.

I will say that I am a member of their monthly membership club, so I cannot comment on the experiences of others who bought one game and was automatically enrolled in the club, The membership is $6.99/month and you get a credit each month to buy a game (just lie a membership at Audible.com for audio books). Most of the games have a free hour trial so you can see if you like the game before using your credit on it.

I would recommend the site.

I have been a member of BigFish for a couple years. I have **never** had an issue that they have not corrected within 2 or 3 days. I have had computer issues, game issues, "operator" issues…. but *never* overcharge issues. When I have emailed them with a question or problem, with the exception of Thanksgiving week, they responded within 2 days. If the problem isn't corrected in the first email, they will continue to work until it *is* corrected--until the customer is happy.

I am not connected with BF other than being a customer. I had to post this because I just can't stand to see someone "trashed" as some of you have trashed this company!!

I bought two games I liked very much from Big Fish Games. As I normally do when purchasing ANYTHING online I made sure as I bought the games that there wasn't anything that would catch me unawares clicked (as sometimes when you download things, if you aren't paying attention, you wind up accepting and downloading toolbars).

So imagine my surprise when I checked my bank account and saw TWO charges from two separate months for membership charges when I never signed up for a membership.

Nor did they send me an e-mail saying anything about signing up for a membership.

A good reputable company NEVER secretly charges their customers and they make a request for you to join openly and tell you about the charges. I have never been so disappointed in any company I've ever bought from before. I will never willingly or knowingly buy from Big Fish Games again.

I just sent my request for a refund and am still waiting for a response. I will update when I find out whether or not they give me the run around about refunding me these hidden charges.

I had purchased a game, ran spectacular, worth every penny! However, i accidentally signed up for a monthly subscription (oops!) and didn't notice until two months after when my credit card company contacted me to clarify the charges. i immidately contacted big fish and within five minutes the charges were refunded, in full, and my subscription was cancelled. Spectacular business contact and amazing customer service, i hope to be a repeat customer!

I made an one time purchased for 7.14$ and they keep charging from my credit card TWICE every month. Try to reach them by email for refunding but found there have no email for customer support! It's clear that they are try to set obstacle for any intension for refund!

100% scam, never touch them!!!!!!!!!!!!!

I have been a member of Big Fish for over a year. It was very clear to me that I was signing up for a membership. The monthly fee gives you a credit towards a game and at $6.99 I think their pretty cheap for what you get.

You also get punches towards other game credits for every purchase.

They have chat customer service that is very responsive and courteous.

I love their games too.

So yes, as with everyone else on this page I purchased a game for $2.99 a month ago only as a reference from another gaming site for something there of better quality (Store credit for a $2.99 purchase on another site referenced by them which turned out to be Big Fish Games). When I signed up there was no mention of recurring payments of any kind on the page or in the terms of service. I purchased my game for $2.99 and say two boxes, one to purchase the game on CD for an extra fee ($8 for a CD not including shipping, really?) and the other to sign up for a free monthly trial of their membership service. "Free for a month and you can cancel afterwords". Haha, no.

So I made sure both of these boxes weren't selected and moved on with my $2.99 purchase making sure to read the rest of the pages as I went. Nowhere on my receipt did it say anything about a recurring payment. Well today (A month after my purchase, not even two months if I were to have gone by the free trial) I received a lovely unauthorized payment on my paypal account for a membership service by them that I hadn't signed up with. Cancelled that ASAP, filed a complaint with them via paypal and have tried calling only to have the phone ring off the hook. Awaiting a reply from them still, as well as my refund.

I STRONGLY SUGGEST NOT USING THIS SITE OR SERVICE. Complete rip off.

Yeah, this is indeed a scam.

I bought one game and they later charged me for monthly fees...that they neglected to mention earlier.

Like everyone says, they take your CC# and send you monthly bills. Winzip should be punished for associating with these con artists.

Did not receive the download. No customer service. Yet continued to withdraw from my paypal account.

I've been a customer of this company's for about six months now, have purchased six or seven games from them, and have to say I've never had any trouble with them at all. I've contacted their helpdesk twice by phone--once due to my own mistake (I'd accidentally bought two games under different emails and needed help consolidating my accounts) and once just to ask questions about their unlimited subscription service. The agents were helpful, spoke clearly and fluently, and went the second mile getting my needs met. To my astonishment, the second agent not only answered all my questions but uncovered a dissatisfaction I'd had with something I thought was just a gravity issue that couldn't be helped--she figured out the problem and then gracefully fixed it before I even knew what was going on. Both of my encounters felt like training manuals for call centers--I wish all agents were like them.

Yes, you do have to be careful not to accidentally sign up for their membership thing (not the unlimited sub, but some kind of "discount card" thing that lets you buy games more cheaply). And the games are not in my opinion cheap in general--most of them are US$9.99, which feels high to me--but they sure have a lot of them, and the hour-long demos you can do on all of them gives you a great preview before you take the plunge on anything. Plus they do have sales that make the games' cost hurt less. So overall I'm going to have to say I'm completely satisfied with the service and would recommend it to others who want a nice clearinghouse of casual games.

I play their BlackJack game a LOT! If you play for free, it's fine -

and fun. If you expect to win using odds of BJ, forget it. All you have to do is keep track o the number of times the dealer shows a ten or and ace on the deal, and you'll figure out how rigged this game really is. If you do happen to hit a nineteen or twenty on the deal, the dealer hits 21 a disproportionate number of times. And if you hit on twelve, you're going to bust about 90% of the time. It's entertainment until you get frustrated and go all-in just to get all-out. LOL

I wish every vendor has their customer service. They are the best. I've never had a bit of problems with their site. Once in awhile I've run into a game problem which they are quick to correct either refunding my money or giving me a game credit. Since I do belong to their monthly membership, I would rather have the game credit. And you are dealing with someone who speaks English, not someone overseas in a call center. I know some people have problems their computers but it's operator error, an older computer, fire wall, etc. I have a newer computer and never had a problem downloading even with my older computer.

This is a racket but they return your money if you ask for it. I found a contact number (866) 921-6960 for Big Fish Games on the Better Business Bureau site (http://www.bbb.org/western-washington/business-reviews/games-and-supplies/big-fish-games-in-seattle-wa-39000589). Big Fish was very cooperative when I called this number. If you are not satisfied, you can file a complaint on that BBB site. Surprisingly Big Fish has an A+ rating because they satisfy complainers.

They make their money from the poor folks who don't bother to complain about the fact that they were tricked into a monthly charge for some club they never wanted.

Me and my friend caitlin bought a single game ( for £2.99) using her card and it doesn't say anywhere that it charges on a monthly basis. It says it's McAfee and Master Card secure but it isn't. If you see this then DO NOT buy any games it takes out monthly fees and the games are not worth the time, money and hassle. They're worth £2.99.

Yep i got stung after giving them my card details for a single game purchase. They used the bank details to start billing me on a monthly basis. How can they get away with this and has anyone got any success stories with regard to getting their money back at all????

Do not, under any circumstances, purchase anything from Big Fish Games. If you do, you will be charged a monthly fee whether you signed up or not. Then, good luck trying to get a refund. The Seattle owner of this company -- Paul Thelen -- should be ashamed of how he operates this "business."

scam... I don't know if I'm doing it right but I did the free trial for a game, i like it, so i bought it, after I bought it< they were telling me that my time was up for the trial again. I was supposed to be playing so it sent me a message that said I should press a button so it would re download and that didn't work.

Big Fish Games is one of the best sites I have found to get game software. They're prices are great and you can join a club and get an even bigger discount. I mostly played the hidden object games, but they have a ton of other games divided into different genres so it is easy to find what you want. You can even try a game for a full hour to see if you like it before buying it. They are always having specials and deals on different games too. All the games I have downloaded have worked perfectly without any problems what so ever. I would highly recommend checking them out. I'm sure you will find some games you will enjoy. Big Fish Games definitely gets a big thumbs up in my book.