Big Fish Games Reviews
Big Fish Games Customer Reviews
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I had no problems & was well aware of subscription
I am pretty careful when purchasing anything online, especially downloadable files. However, I have been a member of Big Fish Games for a few years and have never had any problems. McAfee automatically scans each of the downloads and I always get the message that the files are safe.
I will say that I am a member of their monthly membership club, so I cannot comment on the experiences of others who bought one game and was automatically enrolled in the club, The membership is $6.99/month and you get a credit each month to buy a game (just lie a membership at Audible.com for audio books). Most of the games have a free hour trial so you can see if you like the game before using your credit on it.
I would recommend the site.
What a Scam company - I purhased a game last summer, and without any agreement for a monthly service charge - just realized they've been hitting my credit card monthly since last July. Just disputed charges since this scam company won't refund my $
BIG FISH is a SCAM Company - DO NOT DO BUSINESS WITH THEM !!!
They're not a scam, I've purchased at least 20 games from them over the last couple of years, never once had a charge I didn't authorize. There is a box that is already checked when you go to purchase your game that is for their game club, you do have to uncheck the box or you will be signed up for the club. So maybe that is a little shady, but it takes a nanosecond to uncheck the box, you just have to actually pay attention to what you are purchasing. It's really unfair to call a site that thousands of people use with no problems a scam just because you didn't pay attention to what you were doing. And before you say there was no check box, the check out has been exactly the same for the last 2-3 years that I have been using it, with the same box each time I checked out.
A little shady? It's a lot shady in my book. Been there done that. I'd like to get my wife a few games (trials comes in Windows 8). Can't use a prepaid credit card e.g. one purchased at Wal-Mart. Wife has many of their games bought at Wal-Mart, etc. but these new ones especially in Windows 8 are strickly only internet and you must set up an account or no purchase. I wonder how much M$ is getting for this??
Scam??? ARE YOU KIDDING???
I have been a member of BigFish for a couple years. I have **never** had an issue that they have not corrected within 2 or 3 days. I have had computer issues, game issues, "operator" issues…. but *never* overcharge issues. When I have emailed them with a question or problem, with the exception of Thanksgiving week, they responded within 2 days. If the problem isn't corrected in the first email, they will continue to work until it *is* corrected--until the customer is happy.
I am not connected with BF other than being a customer. I had to post this because I just can't stand to see someone "trashed" as some of you have trashed this company!!
I too have been a member since 2006 and have never, ever felt scammed in anyway.
It's in now way a scam. I've bought dozens of games over the last 2-3 years and have never had an issue. I love the site!
I bought two games I liked very much from Big Fish Games. As I normally do when purchasing ANYTHING online I made sure as I bought the games that there wasn't anything that would catch me unawares clicked (as sometimes when you download things, if you aren't paying attention, you wind up accepting and downloading toolbars).
So imagine my surprise when I checked my bank account and saw TWO charges from two separate months for membership charges when I never signed up for a membership.
Nor did they send me an e-mail saying anything about signing up for a membership.
A good reputable company NEVER secretly charges their customers and they make a request for you to join openly and tell you about the charges. I have never been so disappointed in any company I've ever bought from before. I will never willingly or knowingly buy from Big Fish Games again.
I just sent my request for a refund and am still waiting for a response. I will update when I find out whether or not they give me the run around about refunding me these hidden charges.
same happened to me only I accidentally found the "membership" when I was checking a game out and canceled immediately before they charged me again. They don't tell you about the bait and switch. Scammers. stay away
CALL THEM AT 866-921-6960!!
I just got off the phone with them and complained how they wrongfully charged me and I demand a refund and they didn't even put up a fight. Already sent me back my 2 months of payments back thru paypal!
If you do your part to make it right, they are more than willing to work with you! Instead of just complaining that you got scammed, call them to get your money back. Easy and fast.
Or we could put pressure on them to stop signing people up for services they didn't ask for. I choose that option. I was similarly scammed and reported it to my credit card company not as a disputed charge but as fraud. I encourage others to do likewise.
A similar thing happened to me. When I queried it with PayPal they said "The payment was sent as part of a billing agreement and is considered to be
an authorized payment." Whatever that means. They did refund my money quickly, however. My advice to have nothing to do with these people.
same thing happened to me. Paid for a specific game with paypal and next month paypal was charged again without my permission and without giving my password again!!!!!!!!unbelievable.
People who defend this site, could you explain to me why tbig fish games hasn't answered to any of my emails and questions about this situation? My money are refunded because I informed paypal, if it was my mistake why doesn't the site explain it to me and defend itself??
I made an one time purchased for 7.14$ and they keep charging from my credit card TWICE every month. Try to reach them by email for refunding but found there have no email for customer support! It's clear that they are try to set obstacle for any intension for refund!
100% scam, never touch them!!!!!!!!!!!!!
Not a scam
I have been a member of Big Fish for over a year. It was very clear to me that I was signing up for a membership. The monthly fee gives you a credit towards a game and at $6.99 I think their pretty cheap for what you get.
You also get punches towards other game credits for every purchase.
They have chat customer service that is very responsive and courteous.
I love their games too.
Is a scam. Hundreds of people are complaining and they are well aware that people are unhappy about being automatically signed up, yet they continue to do it.
They scammed me.
I have played BF for YEARS, was a game member as well until I noticed that they were charging for games I got that were supposed to be free. I took particular and detailed note of the process each time I checked out noting that the game was $0.00. I am very picky when it comes to monitoring where my charges are going. Furthermore, I have a specific account from my bank that was set up for BF game membership and purchases. As one who has defended BF to the end, they are not above making mistakes. One must pay very close attention to details when doing transactions online and I found this out with BF in particular. What it showed during the checkout process and what actually happened in reality upon looking at the bank statement were two different things. So before people begin defending BF and diss these complaints, ya all need to know that this company, although I think they try hard, are not perfect. And they DO charge when they should not be. I am currently working with them to get this resolved. I personally have problems with their current new system where one must jump through all these hoops to get a game installed. Not sure if it was due to security purposes or what but for me, I think I have reached my max. It has become a royal headache having to sign in several times following a game purchase and then to sign in again. Frankly, it's nutty. Maybe some complaints are the fault of the user but not all as I have personally found out.
Sweet, unauthorized payments
So yes, as with everyone else on this page I purchased a game for $2.99 a month ago only as a reference from another gaming site for something there of better quality (Store credit for a $2.99 purchase on another site referenced by them which turned out to be Big Fish Games). When I signed up there was no mention of recurring payments of any kind on the page or in the terms of service. I purchased my game for $2.99 and say two boxes, one to purchase the game on CD for an extra fee ($8 for a CD not including shipping, really?) and the other to sign up for a free monthly trial of their membership service. "Free for a month and you can cancel afterwords". Haha, no.
So I made sure both of these boxes weren't selected and moved on with my $2.99 purchase making sure to read the rest of the pages as I went. Nowhere on my receipt did it say anything about a recurring payment. Well today (A month after my purchase, not even two months if I were to have gone by the free trial) I received a lovely unauthorized payment on my paypal account for a membership service by them that I hadn't signed up with. Cancelled that ASAP, filed a complaint with them via paypal and have tried calling only to have the phone ring off the hook. Awaiting a reply from them still, as well as my refund.
I STRONGLY SUGGEST NOT USING THIS SITE OR SERVICE. Complete rip off.
Yeah, this is indeed a scam.
I bought one game and they later charged me for monthly fees...that they neglected to mention earlier.
Thanks for the heads up - wished I had looked online prior to buying a game from these Scam Artist. Now I will spend the rest of my Saturday online hitting every "review Board" I can to keep others from getting scammed too. My bank is researching "Fraudulent Activity" as well. Everyone who reads this BEWARE - DO NOT DO BUSINESS WITH BIG FISH GAMES !
I plan to see what legal action can be taken.
Legal Action coming !
LOUSY LOUSY LOUSY
Very nice gaming site, excellent customer service.
I've been a customer of this company's for about six months now, have purchased six or seven games from them, and have to say I've never had any trouble with them at all. I've contacted their helpdesk twice by phone--once due to my own mistake (I'd accidentally bought two games under different emails and needed help consolidating my accounts) and once just to ask questions about their unlimited subscription service. The agents were helpful, spoke clearly and fluently, and went the second mile getting my needs met. To my astonishment, the second agent not only answered all my questions but uncovered a dissatisfaction I'd had with something I thought was just a gravity issue that couldn't be helped--she figured out the problem and then gracefully fixed it before I even knew what was going on. Both of my encounters felt like training manuals for call centers--I wish all agents were like them.
Yes, you do have to be careful not to accidentally sign up for their membership thing (not the unlimited sub, but some kind of "discount card" thing that lets you buy games more cheaply). And the games are not in my opinion cheap in general--most of them are US$9.99, which feels high to me--but they sure have a lot of them, and the hour-long demos you can do on all of them gives you a great preview before you take the plunge on anything. Plus they do have sales that make the games' cost hurt less. So overall I'm going to have to say I'm completely satisfied with the service and would recommend it to others who want a nice clearinghouse of casual games.
I forgot to mention the part where I was a corporate shill, posting false comments to make the company look better from all of these negative reviews of people being billed without having signed up for anything.
I have to agree with you Gamer Girl. There was NO option there for me to sign up for that membership. I got the discount from going through another game saying that if I bought a game for $2.99 on Big Fish Games I could get 20 gems. They had a special promo code for me to type in to Big Fish Games. I had NO option to choose to sign up for a membership or not.
I play their BlackJack game a LOT! If you play for free, it's fine -
and fun. If you expect to win using odds of BJ, forget it. All you have to do is keep track o the number of times the dealer shows a ten or and ace on the deal, and you'll figure out how rigged this game really is. If you do happen to hit a nineteen or twenty on the deal, the dealer hits 21 a disproportionate number of times. And if you hit on twelve, you're going to bust about 90% of the time. It's entertainment until you get frustrated and go all-in just to get all-out. LOL
Top of all gaming sites
Contact number for refund
This is a racket but they return your money if you ask for it. I found a contact number (866) 921-6960 for Big Fish Games on the Better Business Bureau site (http://www.bbb.org/western-washington/business-reviews/games-and-supplies/big-fish-games-in-seattle-wa-39000589). Big Fish was very cooperative when I called this number. If you are not satisfied, you can file a complaint on that BBB site. Surprisingly Big Fish has an A+ rating because they satisfy complainers.
They make their money from the poor folks who don't bother to complain about the fact that they were tricked into a monthly charge for some club they never wanted.
download free games from bit torrent. All the big fish games are there for free.
LMAO at gary but good point , i do the same , some one will have created a crack code to ac tivate it ,,, without the client , or any other garbage my hat goes off to those people ,
Big Fish Games is a Scam
I purchased a disk at Target . When I attempt to install i get the activation from ticket purchase. Can't download the game. I alread paid for it a at store.
Had I known the reviews about the Big Fish Games, I wouldn't have made the mistake of uploading these games. I bought 4 games and paid through credit card. But since then, I noticed that I was being charged monthly! I came upon this link to check if there are other complaints about this company. And true enough, the same problem! Now, I am filing to get a refund!
Don't Waste Your Money
Yes they have good games. but are not upfront about their membership fees and recurring charges.Bad business practices. many custosmers have complained about the same problem.search- big fish games scam
it is easy to miss. they make it appear as if you buy one game and then charge you every month afterwards. they send you a receipt only for the one game you buy and not for the subscription you did not want. stay away big time from big fish.