Big Fish Games Reviews

Big Fish Games
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57 ‘Big Fish Games’ Reviews
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1 Review

Honest Company- But Has Issues



May8, 2014

If anyone posts here about BFG being a scam and getting billed inappropriately, it means they are too stupid to read the clearly understandable terms of service.

If you choose to join the club you will be billed monthly and get a free game credit for each month. Which means all the people posting here who claim to have been billed for X months should have X number of game credits for free games on the website.

You can drop out of the club any time and keep playing your games already purchased games.

That said, BFG has gone down hill in the last year. No longer a forum where members can just chat with each other. No longer a Live Chat to contact Customer Service. Games for Macs are being released with technical issues.

I am borderline remaining as paying club member at BFG. There are really good deals but I feel quality of experience belonging to the website has declined rather dramatically.

Still- they are legitimate and 99.9% of those claiming this is a scam company simply did not bother to read the terms and should probably not be using the internet.

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November 27, 2016

This may have been true when this comment was posted but now if you have too many games you can no longer access your purchased games if they are no longer listed on BIG FISH. They have error 1404 which means you cannot access your purchased games and as far as I can tell they have no intention of correcting it. the error does not let your game manager work properly and show your purchase history. you have to download trial games and try to "buy" them and then the manager asks if you want to activate your purchased game. This disallows non trial games such as nancy drew games and any games no longer on the site. as I have been a member since 2009 I have over 1000 games and have lost the ability to play a good number of them.

January 06, 2017

Are you Big Fish in disguise!

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1 Review

Genuinely Puzzled!



April21, 2014

I have been buying and playing Big Fish games since 2012. I have never had a problem with them making unauthorized debits from my PayPal account. When I joined, I was given the option to become a member of their game club, in which they would deduct a payment every month, whether I purchased a game or not. I declined. I preferred to wait for the sales, in which games were often offered for nearly half off of the original price. Which is why I am genuinely puzzled about all the complaints on here. And no, I do not work for Big Fish. I wonder if people are not checking to see if they have mistakenly signed up for the club? Also, are the ones who are complaining checking their Pay Pal authorized payments? Here's how to cancel it: Here’s how to cancel a subscription or recurring payment:

1.Go to www.paypal.co.uk and log in to your account.
2.Click ‘Profile’ near the top of the page.
3.Select ‘My money'.
4.In the ‘My pre-approved payments’ section, click ‘Update'.
5.Select the merchant whose agreement you want to cancel and click ‘Cancel’.
6.Click ‘Cancel Profile’ to confirm your request

I hope this helps!

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1 Review

Big Fish games website is a Scam



April21, 2014

they will charge you 10USD per month on your visa card wihtout let you know.. this is a scam website. dont give them your visa card number.

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1 Review

Big fish casino is rigged



March3, 2014

Buying chip & gold packages from big fish casino, is like going to the bank, with drawling money, taking it home, ripping it up, and flushing it down the toilet!

The games don't pay, it's not uncommon to spin zeros 50 plus times on all slots.

Have you ever seen roulette drop nothing but red in 49 spin?

The more you spend the quicker you lose. 15 min before a sale, the already tight slots get tighter.

It's a nice setup, but ran by greedy executives, with zero marketing or customer service skills.

Save your time an money!

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R Ardana
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Scam!



December6, 2013

I bought one game in January 2012, and without my authorization and without me knowing it, Big Fish has been charging me £5.39/month for 23 months.

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January 30, 2014

I have hade the same if you go to your bank they will drag the money back to your account and it will not stop if you cancel your bank card they change it to your new bank card

July 04, 2014

LOL....I see most people, on here, do not have BIGFISHGAMES issues, that bad, at all...but let me share with you a Horror Story about BFG!!!! I have been a club member of BFG since Feb. 2007....of late, my XP Computer's Hard Drive was fixing to crash, so I called my Computer Tech, who installed a brand new XP Hard Drive. Now...mind you, I bought hundreds of games from BFG AND A few DVD games from Walmart...ect ect ect....Now, with my new hard drive, all my other games work GREAT...But, MOST of my BFGs do not work, at all, no matter what I do or how much my tech wants to help. I have contacted BFG and they told me, YES, you have bought all these games, from us, that, now, no longer works on your new hard drive....Ohhhh, BFG said to me....''You need some 'special keys' to unlock all the games you have bought from us.'' So, I wrote them back...right? Problem SOLVED....''NOT''....BFG refuses to give me the keys to unlock my games, that I bought from them....To make a LONG story short, BFGs has stolen money out of my bank account since 2007, and here I sit, in 2014 with just 1/4th of the games I bought from them, that works. Buyer BEWARE!!!!!

April 14, 2015

why not tell your bank to stop payment to them, i would close my account and open a new one somewhere else if the bank did not stop payment.

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cynthia
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Theives pure and simple



December5, 2013

I signed up for a game and realized they were debiting me monthly for some club. I canceled immediately in 2011. In 2013, they debit my account for 2.11 and then once that went through, immediately debited me for 265.00. I've disputed both with Paypal and my bank. This is pure theft and this company is dishonest and immoral.

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Starstryder
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Thieves...



November30, 2013

I loved this company for a long time and used to support them with gusto. Until this morning I get a fraudulent charge for Big Fish Casino of $1.99 and a whopping $245 in the middle of the night.

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Psuik
December 04, 2013

I am trying to get rid off all my connections to this site! I bought three games and would like a refund. Have you had any luck in this area?

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Fran
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Great Customer Service



November9, 2013

I really like Big Fish. The company makes its terms of service and return/refund policies very clear, and if you do make a mistake -- as I have done -- their customer service department gets back to you immediately and solves the problem. Customer Service is amazing at Big Fish!

The games are very good -- the Grim Tales for Mac OS, though, have been pretty hit or miss: sometimes the hints work, sometimes not.

My advice? Try the games for an hour, of course, and know the terms of service before you buy.

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Lesha
November 17, 2013

You must work for them.

February 11, 2016

Seems only employees would get this kind of treatment, cause I sure didn't. I had my card compromised and had to cancel it, no longer a member...

November 27, 2016

this is no longer true as I no longer have access to my over 1000 games. Customer service wants to give me more credits but all i was is access to games i already purchased. i get an error 1404 which means i cannot access my purchase history. i can only access games that have a trial version and are still available on big fish. by downloading a trial and trying to "buy" the manager stub asks if you want to activate your purchased game. I cannot download games that are no longer available to purchase or games that are large file not having a trial version

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