BetterHelp Reviews
BetterHelp Customer Reviews
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Patient centered!!
There when I needed them the most
I was skeptical at first. However, my experience has been so overwhelmingly good that I can't thank BetterHelp enough. My therapist is Sara G. and she is the BEST. She responds to my many contacts on a very timely basis and is not only supportive, but makes great suggestions on what I can do to move forward. She is a great health coach.
If you are like me you thought that Internet help was not a good thing, I mean it is the Internet, how could it be. Trust me this is the real deal and it is very very helpful.
I will continue to use this service for a long time, since it has been so helpful in such a short time. I look forward to getting the help and care I need from people that are always there.
And as a side note, I never have to get in the car and drive to an appointment and don't tell anyone but sometimes you can even get counseling in your PJ's ... LOL ... but seriously it works, give it a try.
Hi Mark! We are so incredibly delighted to hear that you have experienced such a great benefit from working with your counselor. We're also happy that you find it convenient and effective. It's true you can get help in your PJ's or anywhere you are! We wish you the best in your counseling work going forward, and appreciate your heartfelt and honest review!
Just glad I found you folks and my counselor.
Happy
Hi Kim! We're so glad to hear that you enjoy the privacy and convenience of experiencing text-based counseling. Thank you so much for giving it a try and best wishes to in your continued counseling with BetterHelp!
Very helpful and Affordable
I purchased a month, then discovered I was eligible for a discount due to low economic status. They applied the discount and manually changed my old charge.
They also offer the ability to freeze the account for when you know you won't be using it for an extended period of time.
It's nice having professional advice when you need it.
Hi Killian! It's awesome that you were able to take advantage of our financial aid program. We are proud to provide it. We are also happy that you understand our temporary 30-day hold option, which is great for when you take a vacation for a few weeks or just need a break from counseling for a while. We wish you the very best!
Very Pleased
Hi Patrice! We're so pleased that you were able to have such a positive experience with your counselor! Yes, valid licensure of the counselor is a requirement for them to join our platform, and we verify licenses personally for each counselor we work with on an ongoing basis. Thanks for trying BetterHelp!
Absolutely love it!
Hi Maya! It's awesome to hear that you were matched well with your counselor. That's the foundation of what we do - our matching system. We make an effort to ensure that our clients are matched to the best counselor that meets their needs and preferences, and you're always welcome to change counselors at any time if you'd like to work with the next best match! We wish you the best going forward in your work with your counselor!
A Seriously Wonderful Organization
I discovered BetterHelp in the app store of all places, so I was absolutely skeptical initially. I had been in therapy for the past fifteen years and it had been incredibly difficult finding the right counselor for me due to limitations like pricing, insurance coverage, anxiety, and location, so the idea of speaking with a licensed counselor comfortably from home seemed too good to be true. After browsing their site, reading about them, and analyzing their terms of service with a fine-toothed comb I felt confident in going ahead with the trial service that they offered. Signing up for the service was quick and easy (although I think the form describing your problems and what you are looking for could allow for more specificity), and I was matched with a counselor not long after. The first counselor I was matched with wasn't very helpful and didn't seem very caring, so I was really doubting whether or not this online counseling service is going to work out. But BetterHelp has a feature to let you discreetly dump your counselor and be assigned to a new one. This is incredibly awesome to have, as the service has a tremendous number of counselors from all over the country with different specialties, so you don't have to be stuck with a counselor that you're not compatible with, you can keep searching for the one that's right for you. I was paired with a new counselor before the end of the day, and she was much more knowledgeable and caring, an all-around wonderful person who genuinely cared about helping me. I would also like to note that both times I was matched with a counselor that worked at an office within a reasonable distance, which is something I assume BetterHelp purposely takes into account, so that it would be possible to make an appointment at the counselor's office if you needed more in-depth counseling.
I am hoping you find my review if you too are here hoping to discover this service is legit, because it is, and I am incredibly happy to be endorsing it because there are so many troubled individuals out there looking for help that aren't seeing a live counselor for any number of reasons - whether you have misgivings about counseling, logistical or medical issues, or simply are too busy for a formal appointment - you'll be able to get help from an actual counselor in the convenience of an e-mail. Even if you have little to no income, the support staff is wonderful to speak with and can work with you and your limited budget to find a reasonable and affordable fee. I wish you happiness and the best of luck!
Andy - thank you so much for your thorough review of our services! We are so pleased that you were able to find a counselor that's a good fit for you. You're right - we have over 2000+ counselors on out network, and you can change counselors at any time. We have help so many people find the help they need - and we're very glad you're one of them!
Counseling by shared life experiences
Hi Ron! Thanks so much for your thoughtful review. We are glad that you have been matched with a counselor who has been so helpful. Our team wishes you well.
Above and Beyond
HI Crackerjacks! We're glad that you've been able to work through some things with your counselors that have made you feel more at peace in life. It's comforting to know that a BetterHelp counselor has made such a difference in your life. We wish you the best going forward!
Wouldn't let me join
Wouldn't let me join, it said i didn't fit the right descriptions for online counseling, but it gave me no reason why. like WTF? am i just not the right person, not good enough?!?! and then it said "try another site" try another site??? what the hell?
they said online counseling wasn't right for me.........but ive done it before and it was actually really good, so i thought i would try it again, but NO APPARENTLY IM NOT THE RIGHT TYPE OF PERSON FOR THIS PERFECT LITTLE SITE
well thats stupid, bye, I'm off to warn people about this site
waste.of.time
Hi Chloe, please understand that online counseling is a very new form of counseling and is not the best solution for everyone. We encourage you to seek alternate assistance that would be more appropriate to your concerns. If you need immediate help please call 1-800-273-TALK (24 hours hotline) or in case of emergency please call 911.
You can also check out additional resources here: https://www.betterhelp.com/gethelpnow/
those are emergency/crisis lines
i've actually tried online counseling before, and it helped me a great deal.........so it's a good way for me, don't try to tell me otherwise.........useless site
Ebullient over BETTERHELP
E therapy (BETTERHELP) is:
E asy
E ncouraging
E ffortless
E fficient
E ffective
E ducational
E conomical
E xcellent
Thank you so much for your exceptional (and clever) review Marty! We really do appreciate it.
john
dont join
Hey John! We're happy to answer any questions you have about BetterHelp before you sign up (or after you sign up), as we're always available for you to get in touch with at [email protected] if you have questions.
Best option for counseling!
I have been looking into them because it is the best option for me for many reasons. I just can't afford what they are asking because of rent, insurance, and whatever. What do you mean by low income help?
Sometimes they are able to offer a discount but you have to ask and show your income and maybe expenses....
Just what I needed
Okay, so let me start this off by saying I can understand how this wouldn't be the best option for everyone. Here are the reasons I'm giving BetterHelp 5 stars.
I've been talking to my counselor for almost a month. I was going to stop at the free trial but I got so much out of that week that I decided to stick with it. The money is quite the chunk out of my paycheck- HOWEVER....there is no "Do these things and I'll see you in a month." like with traditional counseling. I can communicate with my counselor on a daily basis, which is exactly what I need.
At one point, I was dealing with some pretty intense emotions and my counselor responded to me at 2 in the morning to help me through it. That small act showed me how passionate this counselor is about helping others.
I can cancel at any time. There's no huge commitment- just a month-to-month basis. That is one thing you need to know. It may say that it's a certain amount per week, but read the fine print. They will charge you once per month. There won't be any surprises or added stress if you know what to expect.
I can request a different counselor if I ever feel I need to for whatever reason.
I can speak to my counselor from the comfort of my own home.
They sent me a free t-shirt.
I've had huge success in helping myself while having my counselor to communicate with in the process. They do not diagnose, and that's fine- I was diagnosed years ago. I won't go into detail but I have trichotillomania, and this is the longest stretch of time I've gone without pulling my hair out in ten years... It's comforting to know that if I do have a bad day, my counselor is there to help me through it.
Hey Annalee, thank you very much for your kind review! We're glad that our platform and subscription model have allowed you to get the help you were seeking. Sounds like your counselor has been able to make a positive impact on your life, and our team wishes you the very best. Glad you liked the free t-shirt too!
Donna Keehn is Keen
Hi GiGi, thank you for your thoughtful review! Our team wishes you the best.
Completely corrupt
In a very dark moment of my life, I was looking online for help. The Better Help ad came up, and I clicked it. I'm located in Canada, and the ad was targeted towards me, so I signed up for a trial. I realized that the method didn't really work for me, but because of the stress I was going through at home, I accidentally did not cancel in the free trial timeframe. I did not use any service except one interaction in my free trial period. I was charged $240 Canadian dollars, a heck of a lot more than was advertised. That's when I realized that this is an American company, and I was being charged in US dollars. Not only was my fee for services that were unused, but also it was far, far more money than I realized, and much more than I have for therapy at this time. I asked for a refund, and was only refunded a portion of it. When I inquired why, the company blamed it on the fluctuating dollar. Well, I think that is incredibly deceptive since this company directly targeted me here in Canada, and I had no idea I was being charged in USD. They are extremely unhelpful, suggesting I talk to my bank (???), and saying there is nothing they can do.
Not great for someone already feeling stressed and overwhelmed. Very disappointing from a company who claims its goal is to help people. I don't mind paying for services used, but I didn't use any services, and now I'm being ripped off by a company who tricked me.
What a bait and switch.
Hi Laura, thank you for reviewing Betterhelp. Our support team is happy to address any of your billing concerns, and you can reach out to them at [email protected]
I've reached out to them numerous times, as I wrote in my review.
There was no result, and dealing with this just ended up causing me so much stress that I was forced to give up.
This has just happened to me too Laura, I am in UK and was aware it would be $45 a week, so I thought take it week by week to see if it helps, the first day after my trial period and a whole months worth of fees has been taken from my account. No email to ask if I wanted to continue, no warning when I signed up that a full months worth of fees would be taken in one go, the payment options are only there once you are already paid up. I cancelled as I did not want any further payments going out and even though It says I am paid up until 20.09.16, I have no access to my counsellor because I have quit. I am disgusted that they target vulnerable people who are reaching out for help like this! I have emailed them and asked for a full refund and am waiting to hear, so we shall see! They DO NOT make it clear that this is what will happen when you sign up. I expected to pay 1 week and see if I wanted to continue, but to not even be given that option, they are a disgrace. In the time I have had with my counsellor, I could've had that advice from a friend over a cup of tea! I wanted some professional insight! It has put me off counselling for good.
Better than In-person
Hey Jennifer, thank you very much for your thoughtful review, and we're so glad that our platform and your counselor have been able to make a positive impact on your life! Our team wishes you the very best.
A great resource for people who want help, especially ADHD and anxiety patients.
Personally, I suffer from Attention Deficit Hyperactive Disorder (ADHD) as well as high anxiety. I have a fast-moving brain, which sometimes may have these questions for a therapist, but I find myself unsure of something, and by the time I've met with a therapist a week later, I find myself trying to remember what exactly I was thinking about a few days ago, and having trouble solving that issue.
For people who have trouble overthinking (both hands raised), it's very helpful to have a resource where you get a prompt answer, from someone who is not only keeping your own mental process and personal environment in mind, but also keeps your personal goals for yourself in mind.
Hey Mike, thank you very much for your kind review, and we're so glad that our platform and your counselor have been able to make a positive impact on your life! Our team wishes you the very best.
BetterHelp is fantastic
I would like to add to the positive comments above. I started the one week trial, and was given very clear and realistic guidelines by my assigned counsellor about what to expect.
In that first week, my counsellor and I have some very productive exchanges so I signed up for the yearly subscription (which works out about 1/2 the price of the monthly subscription)
I now message my counsellor from one to three times a week. I am benefitting so much. The writing style of communication is perfect for me, but it might not suit everyone.
Also, they are offering webinars to members now.
BetterHelp is worth every cent. I feel like it is saving my life day by day
Hey Gracie, thank you very much for your kind review, and we're so glad that you've found a subscription plan and counselor that works for you! Our team wishes you the very best.
Credit Card fraud...coincidence?
I signed up for a trial of BetterHelp earlier last month. I didn't find it to my liking (didn't seem like I was actually conversing with the person they'd advertised) so I stopped and asked customer service to close my account, which they did.
A few weeks later, a couple dozen fraud alerts showed up on my credit card. They were all charges to iTunes. I never use iTunes.
When I called up Apple support, they said someone had created an account out of California. BetterHelp is also based in California. That could be a coincidence, but I give out my credit card so few times that it raised a lot of red flags (I usually do PayPal, so everything is consolidated, but BetterHelp doesn't give that option).
It should be noted that BetterHelp is just a tech company that happens to partner (allegedly) with licensed mental health professionals. They store all the sensitive data, and that's concerning, considering my experience.
Hi Trina, thanks for taking the time to review us. We're very sorry to hear that you experienced fraudulent charges on your card, but BetterHelp was not involved. For more information about the lengths we go to protect your privacy, please see our FAQ here: www.betterhelp.com/faq?id=17
How do you know you were not involved? Did you conduct an investigation? I think not.