BetterHelp Reviews
BetterHelp Customer Reviews
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Great App!
A blessing
I fully agree with you Reen!
Great Help!
Helpful Service Available Every Day
Yes I like just being able to come to the computer and write out what is troubling me instead of having to wait for an appt
Bad Reputation = No Business
Thanks for your feedback, Adam. I can assure you that we are not in the business of money grabbing. If you ever decide to give us a try and run into any issues, please contact our support team. Our team is dedicated to helping any customer have a positive experience with us. Any feedback we receive, good or bad, is used to help shape our business practices. Thanks again, Adam. Have a good one!
You can get a discounted price as well by entering in your income.
That's exactly it though. I shouldn't have to be reassured that I can get refunded if you wrongly take my money. I should be reassured that you wouldn't be wrongly taking my money in the first place. If I ran you over and then paid for your hospital bills, that doesn't change the fact that I ran you over in the first place.
Hey Adam -- All charge dates are well documented on everyone's account. Like most people, we forget or overlook things sometimes; That is human nature. Our support team is here to make it right and ensure a positive experience. Again, if you decide to try us out and run into any issues, let us know by emailing [email protected]. Thanks! BetterHelp Team
I have not been scammed, it has really helped me. I think the ones that feel scammed, didn't understand or didn't communicate well on the finance end.
scammed
I didn't receive any counseling and now they want to prorate my refund. DO NOT USE THIS COMPANY
Hi Jeana, It looks like our support team reached out on Tuesday, as well as earlier today regarding your account. Please check your email and let us know if there is anything else we can do. Thanks! BetterHelp Team
Hey Jeana - Just wanted to be sure that our team was able to solve any issues you had. Please let us know! BetterHelp Team
YES SAME THING HAPPEN TO ME. DONT EVEN WASTE YOUR TIME.
THEY TOOK MY MONEY NOT EVEN COMPLETED MY TRIAL PERIOD.
I GOT SOME VERY RUDE ANSWERS FROM THE ANSWERING SERVICE.
EVEN THE SUPERVISOR. I EVEN WAS SUPPOSED TO GET THE 50% OFF
I was not scammed, I was helped. Probably saved my life.
Great Service
Free trial still got charged
I signed up for Betterhelp on their free trial. One of my first questions to their counselor was around their fees - they are expensive, and counseling isn't great if puts you into financial difficulty. He wasn't able to help me, so I cancelled my trial - but I still got billed! I wouldn't trust them again.
Hi Jacron, Please email [email protected] to get this sorted out by our support team. We are here to help!
BetterHelp Team
Fair enough, you guys did help me out, thank you. I think this wasn't the solution for me then, the one star is a little unfair as I don't really have anything else to say one way or the other.
Did you get your refund? Because this just happen to me, I canceled my trial 6 days before it ended and I got charged $280. I emailed them, waiting for their response. Let me tell you, If I don't get my refund I will take legal actions. We cant let these companies take advantage on people with mental disorders.
SAME ISSUE HERE GOT CHARGED ON MY TRIAL. THIS COMPANY IS SCAM. HOW ABOUT PEOPLE THAT DONT EVEN NOTICE. IF IT WAS $20 ETC BUT I MEAN THESE ARE GOOD AMOUNT OF MONEY.
Compared to in office appts, this service is cheap. For the amount of time I have already bent my counselors ear in reading and responding, I would have needed months of appts and that would be way more than this and not as fast and responsive.
A solid alternative... for some
Betterhelp offers an interesting spin on the process of talk therapy, convenience and privacy being its true strong points. Talking to a therapist in person can be very unnerving to introverts or sufferers of social anxiety, so Betterhelp's ability to separate the direct human contact is definitely refreshing.
Another key point is the treatment options. You can have live online chats with your therapist, talk on the phone, or simply message each other back in forth in a manner not unlike e-mail. The only problem there is scheduling conflicts: therapists are busy people, typically with lots of patients, so sometimes getting a session in when you really need it can be a challenge.
I personally did not get much out of Betterhelp, but I still believe it to be a viable option worth considering. Trouble is, I can't really pinpoint why Betterhelp didn't work for me. I was okay with the lack of human contact, and my therapist (who was great) got back to me frequently enough to suit me. The prices are very fair, too. But again, don't let this stop you. There is a goldmine of potential in that website. You may find the difference in perspective and approach to be refreshing. I recommend giving it a week or two - dip your toe in the pool and test the waters yourself.
Perfect for my introvert self!
Really Life Changing Therapy (in my experience)
I had a genuinely wonderful experience with BetterHelp, and recommend the service to anyone who wants quick, confidential therapy no matter where they are. Whenever I had a bad day or setback, I could email my therapist and she would know just what to say to help me get back into a better mindset, or think about the problem in a new way.
I experienced tremendous growth in my 1+ year with the service, and I would come back again if I need help in future. The big thing I wanted out of BetterHelp was to mend some old wounds with my therapy and learn to communicate with them again, and with much work on my part, I have re-built the relationship! If you are honest with your therapist & work hard to put their advice into practice, you can see great breakthroughs and tips to learn and grow as a person and find peace.
fair and trustworthy
I used Betterhelp just for one month. During that time I had the chance to talk to an experienced psychotherapist. I found my therapist very qualified, friendly and honest. He always responded very quickly. It was as helpful as online consulting can get. Of course, there are limits to it. But one of the advantages to a face-to-face sessions are that you can better think through what you write. This helped me think more clearly and objectively about what was happening on my mind.
Another great think about Betterhelp is that it is quite affordable and very convenient. You get a fast help without having to go anywhere. Its a great first help if you think you feel you´re not able to handle your situation.
What helped me in the end was something else (vipassana meditation), but Betterhelp was a good starting point. It helped me to define the problem, get an idea how serious it is and what can you do to minimize the effects. Also, the very feeling that you are doing something about it, is helpful by itself.
I found the terms of use fair and pretty strightforward.
Caring, Compassionate and Understanding Therapist
Yes, I would like to share with others about BetterHelp, which is an online counseling service. BetterHelp has literally helped me in so many positive ways even when the flashbacks and memories of losing my beloved husband to a botched much went sour. It use to be difficult, scary and totally embarrassing talking about losing Samuel even after almost sixteen years of losing him on my actual birthday.
I would recommend BetterHelp to others especially individuals, who do not have either the health insurance or financial resources to see an outside therapist on a regular basis. I know with the BetterHelp online counseling services you can pick out a therapist, who you feel that will relate better with your situation. If you do not feel comfortable with your online therapist you (the receiver of services) have the option of switching to see if him or her will work better with you.
BetterHelp even has an option within their services to provide financial assistance to individuals on a case by case basis. I am receiving financial assistance but without it I wouldn't be able to express self to Katie, my online therapist, for over one year. I did have to take a little break because of my physical health and losing full-time job but I felt comfortable coming right back to where we both left off.
I hope you will give BetterHelp a try and if you do not like it do not feel ashamed to ask questions or switch therapist to get what you need to start making healthy changes in your life. Thanks BetterHelp for not giving up on me and especially Katie J. for making me feel much better about self after losing my husband.
Help with a convenience factor!
Amazing
Outstanding service!
Found the help I need
Great Help
Great counselor
Concerned
Hey Peggy, It looks like you signed up for our 7 day Risk Free Trial, which means you are charged upfront (in USD). If you cancel at anytime within the 7 day trial, your account will be fully refunded. Please email [email protected] if you have any questions. Thanks! BetterHelp Team
I FEEL I WAS SCAMMED. THEY TOOK MY MONEY EVEN THOUGH I CANCELLED MY TRIAL ON THE 6TH DAY. CALLED 6 TIMES AND GOT HUNG UP ON 2X. I AM THOROUGHLY DISGUSTED WITH THEM. MY CARD COMPANY STATED THAT IF THEY DON'T PROCEED WITH THE REFUND THEY WILL BE INVESTIGATED. TOO BAD TOO BECAUSE I REALLY THOUGHT HAVING A LEGIT PERSON TO TALK TO WOULD HAVE BEEN NICE.
I fully agree!