I've used long term parking many times. My experience with a Way parking lot was absolutely awful, unprofessional and potentially dangerous.
The short story:
1) There are two parking lots. Only one is attended. The van driver is the one who needs to get your car out of lot number 2.
2) There is only one van that does not run on a fixed schedule unlike real parking lots. Plan accordingly, meaning, if you want to get to your flight on time, give yourself lots of spare time or, alternatively, just don't use this company and pay the extra money for a real parking lot.
3) I only know about the second unattended parking lot. They will not mark your keys, the drivers don't have time for this, so you are responsible for finding and identifying your car keys.
4) They are unprofessional. They may leave your keys out in the open and they may leave two women with their suitcases and a crying baby alone in a parking lot with the keys to all of the cars in the lot.
The long story:
I would like to give it an extra star for the few employees who genuinely cared and clearly want to do a good job, so it gets one star. I hope that those people find a better job where someone appreciates their hard work.
I probably would have checked the reviews before choosing this lot and would have bypassed it but my son booked it through Way parking who should be using better parking lots. I have used outside long term parking before and never ever had an experience like this.
Let's start with the drop off. We arrive at the lot on the address. The man working at the lot had just been robbed because he walked away from the trailer without locking it in a neighborhood where there are some drug addicts hanging around.
We started taking our luggage out to wait for the van. We were told that, once we filled out our paper work, we must wait for the van and follow it to another parking lot. No, you can not drive to the parking lot, you must go with the van.
We waited and waited for the van and began to get very nervous. After much complaining to a guy who didn't care, another man came along and drove us to the parking lot and parked our car in a lot that has no attendant and took us to the airport! What a relief! I told him that I would be back on the 24th around 9 PM to pick up the car. (This also should have been obvious from the paperwork that we filled out).
We made our flight.
Our return started out a little better. I was with my daughter and my infant grandson. I called the 1-800 number on the paperwork I had been given to get the van. I made numerous attempts to call. The first call was busy, further attempts led to a unable to connect message, so I called the office and spoke to the only good employee. He told me to call the 1-800 number but I still couldn't reach it. After several further calls back and forth, he called the van for me.
They told us to wait upstairs at arrivals. It was this point where I realized that the company may not be completely legit. I know, I am a bit slow after a 7 hour international flight and time change.
We were picked up in a white van driven to the lot where I found my car parked behind two rows of cars. The driver pulled out a huge case full of keys and asked me to find my key. It turned out that my son had removed my house-keys from the key so I pulled out 4 or 5 identical looking honda keys and didn't think that any of them were mine.
"You don't know what your key looks like"? The guy asks me. I say, "it looks like this", holding up three or four identical honda keys. He then asked me who I had called when I arrived and began yelling at me for not calling him at some mysterious number that I was not able to intuit after a 7 hour international flight. He was really mad that I hadn't called him. I put the tip that I had been going to give him away.
He then left the large box of keys open on the steps of the trailer and drove off in the van to drop off another family. I heard him complaining to them as he got in about how I had called the wrong number. I briefly considered, given that I had all of the keys to all of the cars in the lot, just driving off in another car with my crying grandchild but of course, I didn't do that.
The nice guy from the office showed up and helped me to get my car.
The driver came back and said, contemptuously "She doesn't know what her key looks like". And I said, "If I had known that I would be responsible for my own key, I would have taken it with me". Real parking lots label keys and have matching tags inside of the cars. The keys are nicely organized according to where the car is parked.
The driver, in the meantime, was being extremely rude to people who were calling him for pick up, not understanding why they didn't know where to wait or how long he would be.
I decided to try out all of the identical honda keys and found mine, which was missing my house keys, and the other cars were removed by the nice man from the office who had to search through the box for the keys to the three cars blocking mine.
I have photos and audio recording of this incident.