Way.com Reviews
Way.com Customer Reviews
-
Sort Reviews By:
This company is trying to steal from me.
False gurantee
I sent a comparison of another site that offered cheaper pricing by $30.00. I gave them all the information they requested, screen shots, name of company, etc. They never got back to me on their guarantee they would be the cheapest and if not they would match it with an extra 25% off.
I should have read the other reviews and realized they are a scam. Someone should take this business down.
SIX WEEKS to get a refund due to overbooking
Scam/Idiots, I can't tell which
Way was terrible! We made a reservation to park for 14 days at Airpark for 108.08, but they only paid Airpark for 13 days and a partial payment at that. So when we arrived back 1 hour late to Airpark, we were forced to pay 27.65 out of pocket(not the price of 1 hour). Leaving us out of pocket 135.73. When I tried to explain this to Way Support, that they had not actually made the correct reservation to Airpark and shorted us a day and never actually paid them the full price, they just kept citing we were out of our reserved time. We provided them with all receipts, they did not even view them.
We called Airpark directly to have them give us the exact price of everything to get all info to explain to these math-deficient, incompetent thieves, Airpark just told us that Way was the worst and that they would help us so we would not have to deal it. So we are now in LOVE with Airpark, park there if your flying out of Newark! BUT NEVER EVER USE WAY.
100% SCAM
I've used long term parking many times. My experience with a Way parking lot was absolutely awful, unprofessional and potentially dangerous.
The short story:
1) There are two parking lots. Only one is attended. The van driver is the one who needs to get your car out of lot number 2.
2) There is only one van that does not run on a fixed schedule unlike real parking lots. Plan accordingly, meaning, if you want to get to your flight on time, give yourself lots of spare time or, alternatively, just don't use this company and pay the extra money for a real parking lot.
3) I only know about the second unattended parking lot. They will not mark your keys, the drivers don't have time for this, so you are responsible for finding and identifying your car keys.
4) They are unprofessional. They may leave your keys out in the open and they may leave two women with their suitcases and a crying baby alone in a parking lot with the keys to all of the cars in the lot.
The long story:
I would like to give it an extra star for the few employees who genuinely cared and clearly want to do a good job, so it gets one star. I hope that those people find a better job where someone appreciates their hard work.
I probably would have checked the reviews before choosing this lot and would have bypassed it but my son booked it through Way parking who should be using better parking lots. I have used outside long term parking before and never ever had an experience like this.
Let's start with the drop off. We arrive at the lot on the address. The man working at the lot had just been robbed because he walked away from the trailer without locking it in a neighborhood where there are some drug addicts hanging around.
We started taking our luggage out to wait for the van. We were told that, once we filled out our paper work, we must wait for the van and follow it to another parking lot. No, you can not drive to the parking lot, you must go with the van.
We waited and waited for the van and began to get very nervous. After much complaining to a guy who didn't care, another man came along and drove us to the parking lot and parked our car in a lot that has no attendant and took us to the airport! What a relief! I told him that I would be back on the 24th around 9 PM to pick up the car. (This also should have been obvious from the paperwork that we filled out).
We made our flight.
Our return started out a little better. I was with my daughter and my infant grandson. I called the 1-800 number on the paperwork I had been given to get the van. I made numerous attempts to call. The first call was busy, further attempts led to a unable to connect message, so I called the office and spoke to the only good employee. He told me to call the 1-800 number but I still couldn't reach it. After several further calls back and forth, he called the van for me.
They told us to wait upstairs at arrivals. It was this point where I realized that the company may not be completely legit. I know, I am a bit slow after a 7 hour international flight and time change.
We were picked up in a white van driven to the lot where I found my car parked behind two rows of cars. The driver pulled out a huge case full of keys and asked me to find my key. It turned out that my son had removed my house-keys from the key so I pulled out 4 or 5 identical looking honda keys and didn't think that any of them were mine.
"You don't know what your key looks like"? The guy asks me. I say, "it looks like this", holding up three or four identical honda keys. He then asked me who I had called when I arrived and began yelling at me for not calling him at some mysterious number that I was not able to intuit after a 7 hour international flight. He was really mad that I hadn't called him. I put the tip that I had been going to give him away.
He then left the large box of keys open on the steps of the trailer and drove off in the van to drop off another family. I heard him complaining to them as he got in about how I had called the wrong number. I briefly considered, given that I had all of the keys to all of the cars in the lot, just driving off in another car with my crying grandchild but of course, I didn't do that.
The nice guy from the office showed up and helped me to get my car.
The driver came back and said, contemptuously "She doesn't know what her key looks like". And I said, "If I had known that I would be responsible for my own key, I would have taken it with me". Real parking lots label keys and have matching tags inside of the cars. The keys are nicely organized according to where the car is parked.
The driver, in the meantime, was being extremely rude to people who were calling him for pick up, not understanding why they didn't know where to wait or how long he would be.
I decided to try out all of the identical honda keys and found mine, which was missing my house keys, and the other cars were removed by the nice man from the office who had to search through the box for the keys to the three cars blocking mine.
I have photos and audio recording of this incident.
Airport parking
This is a scam. DO NOT USE.
Avoid using way
Way.com sent me to a closed parking lot... twice.
I used way.com to book parking near Seatac for a holiday flight. When I arrived at the parking lot, it was closed. Customer service agent was kind and knowledgeable, but stated that sometimes the system doesn't send out updates when lots overbook. She also said everything was booked up and offered to cancel the reservation (this was three hours before the flight).
After pleading with her, she said she'd found an available spot at a hotel. I drove to the hotel, and was handed a piece of paper with Mapquest directions by the front desk clerk. "Park there, and call this number", she said, pointing to a hand-written number on the paper. With no time to argue, I got back in the car and drove to the site, only to be stunned that I had been sent back to the first parking lot.
Short on time, I ended up parking at the airport and paying three times what I should have. In cases where a parking lot is overbooked, any company worth its salt would print out a list of customers impacted and call them as soon as possible, especially if they knew the email system often didn't work.
Earlier this month, I called customer service again and spoke to the same agent. I asked for compensation equal to the difference between my Way.com reservation and what I was charged by the airport, since if I had been notified I would have had adequate time to book a different parking lot on Way.com or use a different service provider. Although she again acted very professionally, she told me a supervisor would call me back to resolve the issue. It's been about three weeks and not a peep.
Takeaway - Unless you are comfortable leaving your car on the side of the road because Way.com didn't bother to notify you the parking lot you paid for was booked and you don't have time to arrange alternative transportation, do not use this company to book airport parking.
I had exactly the same experience. Never use this company again.
i will buy again
Fakest review if I ever saw...impressive!
Totally fake, sounds very robotic and right out of their own handbook
Do not use way.com. Unreliable!
Please remove this obviously FAKE REVIEW. There is no "fast shipping" if you book parking spots.
So they are even trying to do fraud with the reviews.
You will miss your flight with way.com
There needs to be a 0 stars rating
There needs to be a 0 stars rating. 1st I used way.com to park at Red Carpet Inn in College Park, Ga cuz it was cheaper than using Lyft from my house. I got there and it looked ran down. The manager said the shuttle driver called out. So who tf taking me to the airport? "I'm just telling ppl to go to the airport." Its entirely too early & close to my flight time for the bs...I paid $9 for a Lyft. Coming back, I called to see if the shuttle was good to go. NO ANS! I get a $12 Lyft to get my car. I paid 3x as much as the damn parking for a lyft both ways! Complained to way.com and they offered me damn way bucks. I didn't use that $h!t to pay Lyft and this was a hell of an inconvenience. F*!% this sheisty dirty ignorant hotel and way.com for lacking in customer service where this piece of $h!t hotel left off. I can park anywhere. I wanted to save on the lyft's it took to get there!
Book an appointment with way online putting in the times I was checking my car in 8am for an 1100 flight.And I put in the time of 1130pm for the time I was picking my car up. I made the reservation 3 months in advance. Way put 6pm for my check in time and 6pm for my pick up time. This cost me more money had I just made my reservation elsewhere. If you dont want to be cheated out of your money for their mistakes that they won't correct, don't go to this company! Comman sense would tell you I wouldn't try to park my car at 6pm when I left at 11am or what kind of sense does it make for me to say I was going to pick my car up at 6m when I dont come in until 11pm.
Pricing Scam
I booked my parking for Boston Airport through Way.com. Their advertised price was a little over $20 cheaper than directly through Thrifty.com, although I saw that they were using Thrifty's service... middlemen like this annoy me, but hey it was cheaper. I clicked buy, and the confirmation page showed me they charged me... you guessed it, the 20 something extra that I would have paid through Thrifty. They added the taxes... after they took my credit card and after I clicked buy. No mention of taxes will be added. To me a total price is a total price, unless you say taxes etc. are extra.
I felt scammed. As my booking was for the next day, I used it. Thrifty was great. I emailed way.com when I got back. Many emails later, there is no attempt to acknowledge their pricing scam. Mostly just auto reply messages. The one or two real replies have been off target, telling me if I cancel my booking then they can refund my card. "Sure" I replied, "cancel the booking that I used a couple weeks ago. Brilliant, just refund my taxes." No such luck. More automatic responses.
Bottom Line: Avoid Way.com. At best, they are shady middlemen with no integrity.
Terrible Business - Stay Away From Way.com at all costs
Just recently used them in SeaTac (Seattle/Tacoma airport). Would NEVER use them again.
Way.com booked us at a parking lot they are no longer partnered with. Their customer service is non-existent, which is horrible considering I was calling them to fix *their* mistake. I called their customer service line at 1 PM on a Thursday and nobody was there to take the call. Just got a recorded message telling me to resolve any issues online.
Ultimately any kind of customer service issues had to be emailed to a general support email, which is only email address for anyone in the entire company. I finally got a reply back, and it's from someone who either ignored everything I said or didn't really understand English as the responses to my emails made little to no sense. I wasted about 5 emails back and forth to accomplish nothing.
Apparently the only way to get a real response was to write a negative review online, and even then, they did nothing to make things right other than finally agree to refund my payment to them (which takes 5-7 business days).
We ended up paying the difference at the lot to avoid missing our flight, which cost us about an extra $20 for a 4 day trip with tax. Way.com is a major headache which just ends up costing you precious time and effort for nothing in return.
DO NOT USE WAY PARKING!
We booked on line to park near and were given an address. When we arrived there was no one there and 3 cars that were trying to leave were honking their horns to get someone to open the gate. The sign says to scan your email to get in because if you take a ticket you will be charged hourly but the scanner doesn't work. Finally someone came from across the street to let us in and process the others to exit. We went to the shuttle and waited to go to the airport. It was 3/4 full. After 30 minutes we asked the driver when we are going to the airport. He said after the bus is completely full! After 15 more minutes a couple arrives and he drives to the airport.
When we arrived back at LAX it was 8pm and we called for a shuttle. After 30 minutes we asked when a shuttle was coming but did not get a specific answer. After 45 minutes we tried calling they refused to answer the phone. After waiting more than an hour we took a taxi to the parking lot. Again there were cars trying to get out and no one to open the gate. I went to the office and told the clerk I would be right back to talk about the shuttle and phone issues. After getting our car the clerk left and locked up the office.
Please use a reputable company like Joe's parking. While waiting for Way I counted 12 Joe's shuttles picking up people at LAX.