Way.com Reviews

We booked on line to park near and were given an address. When we arrived there was no one there and 3 cars that were trying to leave were honking their horns to get someone to open the gate. The sign says to scan your email to get in because if you take a ticket you will be charged hourly but the scanner doesn't work. Finally someone came from across the street to let us in and process the others to exit. We went to the shuttle and waited to go to the airport. It was 3/4 full. After 30 minutes we asked the driver when we are going to the airport. He said after the bus is completely full! After 15 more minutes a couple arrives and he drives to the airport.

When we arrived back at LAX it was 8pm and we called for a shuttle. After 30 minutes we asked when a shuttle was coming but did not get a specific answer. After 45 minutes we tried calling they refused to answer the phone. After waiting more than an hour we took a taxi to the parking lot. Again there were cars trying to get out and no one to open the gate. I went to the office and told the clerk I would be right back to talk about the shuttle and phone issues. After getting our car the clerk left and locked up the office.

Please use a reputable company like Joe's parking. While waiting for Way I counted 12 Joe's shuttles picking up people at LAX.

I contacted Way because their site says they will beat any prices lower than theirs by 25%. They told me to send the info via email and they will take care of it. They never contacted me back, and hung up on me every time I called. Shame on Way.com . Won’t ever use them again!

If I could have given 0, I would have. I purchased parking and didn't need it, was told by email they would refund me the money. A few days after, I emailed and no one has responded yet. I have also called but was told a Supervisor would handle it. That was on 05/24/17 but no one has called or emailed. I have sent multiple emails, chats and phone calls but no one responds. I will never do business with them again.