Way.com Reviews

tl;dr: 
AVOID WAY.COM for airport parking.

Reasons: 
1. Wrong location address - not for when trying to park and make a flight. 
2. No customer service

Started a reservation, never got a confirmation email, tried to contact Way.com, no answer, tried the local Motel 6 where I was supposed to have a parking spot reserved and they had no info about my reservation. I had to get Newark airport longterm parking which cost 46% more. I disputed the charge, replied with all info to the Way.com inquiry and Citi still sided with Way.com. I'm supposed to pay for a service I had NO WAY to use? The fight goes on....

On November 17, 2022 I pre-paid for five nights of parking near LAX for $100.89. The issues started when I arrived at the garage and couldn’t access the QR code to enter the facility because of technical issues with the app. After pulling aside and calling away customer service, I was finally able to park. When I got to the airport, my flight was ultimately delayed 8 hours, which meant I would miss my connecting flight by about 7.5 hours. The airline could not offer me a viable alternative and I wound up being forced to cancel my entire vacation on the spot. Three hours later I returned to the garage to get my car. I contacted Way.com for a refund and they told me it wasn’t possible because my flight was delayed and not cancelled, despite being unable to get to my final destination. I am now out $100.89 to park for three hours and the trip I have been planning for a year is ruined.

Booked thru way.com for parking at JFK...firstly there

advertised parking rates change when you go to book. secondly, after you book you cannot change the reservation and thirdly if you cancel, they can take weeks to credit...to their Ways account... not your credit card.

I canceled my auto policy on 11/2/2022.

I just called customer service and discovered that the agent l was talking to was in INDIA.

she wasn't able to provide the information l needed. When l asked about normal customer service hours, she didn't know, Why is the customer support outsourced to freaking INDIA? It's a wonder anyone can get anything done. No wonder way.com has a blizzard of negative reviews. I would give them a half star, the agent may have been clueless, but at least she was friendly.

Way.com doesn’t carefully check who they are referring you to. They referred me to unlicensed, unprofessional, I assume uninsured parking near LaGuardia airport in NY. I was sent to an address where there was no parking then my phone rang and I was sent elsewhere where they attempted to add fees and extra days.

It was actually a dangerous situation. I missed my plane. Way did nothing about it, ignored my complaints . Said they were in India, what can they do ?

Straight fraud. They are selling parking spots near airports and when you get there there are no parking spots, you are being sent away and the local employees claim they never even heard of the company name that way.com listed and that they "don't know why they keep selling non-existing spots". Then when you try to get reimbursed they lie and pretend you received a service. They are trying to be paid without ever providing anything. Their support was also not helpful so I had create a fraud report and CC dispute.

It is most unfortunate that your company does not make it understood that consumers are booking parking through you as a third party and not directly with the location itself.

It is unfair that you have a fine-print cancellation policy that necessitates contacting prior to the arrival time - which was arbitrarily set by me - and, moreover, that no one was answering the phone at the location when I was trying to call to cancel at 6:00am, a half-hour before our estimated arrival time.

Your company is misleading. I'm sure that many consumers do not realize that they are working with a third party and not with the actual place of business. It is also unfair that you charge consumers the entire parking fee for the entirety of their booking. I will be posting reviews and contacting consumer grievances agencies in the hope that I can help other consumers avoid the trap you set.

This place is a RIP OFF!!! they must pay google a ton of money to be on top of searches and then screw us!

Booked airport parking and ended up in a scary bad part of town. when I contacted them for a refund they just said TOO BAD! It's company policy...It was too late to cancel. I had to pay for 8 days in the hood! Where I wouldn't feel safe walking in the middle of the day!

Beware! Do not use way! Horrible customer service, low knowledge of product/business, multiple issues! I wish they had a 0 zero starts option. I got a parking ticket first time using them even though my parking confirmation was laid out on my dashboard. It gets significantly worse!!!

Second time using them they cancelled my parking of 1 month 2 weeks in because they looked at the wrong address and did not see my car (at the wrong address?!?!). This put in in harms way of being towed. They took 2 weeks to properly respond to my issue! I was out of the country and completely stressed out.

They continued to blame me for their mistakes and then told me I had to pay for parking again and pay 50% more because they misposted the cost they should have been charging!!!

When I returned to my vehicle it had been broken into (I do not have a nice car and I basically only had trash visible inside). Way.com requires you to post the exact dates/times, your name, payment method etc on the receipt on your dash so that anyone and everyone can read it, even criminals!!! DMV, insurance and auto maintenance documents were stolen out of my glove box, completely out of sight. A massive amount of sensitive, personal and financial information is being seen by god knows who.

I was so wracked with anxiety, I spent 24 hours straight with no sleep contacting every single company and organization connected to my compromised info to put safety measures in place, police reports, plus setting up multiple safety measures with my credit and personal info. My home address is exposed plus a ton of other sensitive information!! This will cause me issue for days, weeks, months and potentially years.

I have lived in Los Angeles for 22 years and never had a problem like this, and I have lived all over la county and city, most places parking on the street. Do not use this company! You will regret it!!

Absolutely no good.

I had to extend my parking and called way's customer service and hotel neither one of them want to do anything. I am getting nowhere between both of them.

Considering Way for parking.. car owner be ware. I had a family emergency May 2021 and considered way a good long term option. Only to discover that this is a complicated option and due to being misinformed lost my vehicle entirely. Please if you don't have to don't use this option. There are no second chances unless you like impound fees!

The parking lot we paid for had one spot left but we could see where others had not been as fortunate and parked in the grass, on curbs etc… and the van took 40 minutes to get to us.

Beware! The photos on the way website apps etc do not match the horrible look of this parking area. Doesn't Way verify everything? Not! Google the address and see for yourself! These people appear to be liars!!! 178-01 147th ave, Jamaica, New York, 11434 they never answer the telephone or texts! Remove them from your misinforming websites!!!

When I purchased my parking tickets on Way.com website, it was advertised at $9.75 for the dates and time I selected. I was never shown any other price or any other fees.

After paying, I had to sign up for an account to view my reservation since nothing was emailed to me. It was only then that I saw that I was charged 3xs the amount I agreed to, and that it included service fees that were not disclosed to me.

When I emailed them about this error and request the difference to be refunded to me, this is what they said, "The rates shown on the website are the lowest rates available for that parking location and are subject to change based on availability and the time of year.

If you like to view the rates per day, please select the lot, then click the check-in box and a calendar will dropdown. Point your mouse on each date and it will show the daily rates.

The daily rates shown on our site do not include applicable taxes or fees. This information will be listed on the checkout page. You may have to click the "show order summary " to view the breakdown.

Should you need any further assistance, please feel free to reach out to us."

Since I bought my tickets on my phone browser, it's possible they have glitches/errors affecting what the purchaser can see. But that doesn't matter to them, they want to keep my money even though they got it unfairly. Beware!

I used way.com to reserve parking in L.A. before a comedy show. When we arrived to the correct location, there was no parking available. Not even an attendant, as Way said there'd be.

We had to quickly find a new parking location. We had floor seats to a comedy show that was being filmed, and missed the opportunity to sit in our seats as we were too late, due to the parking nightmare.

When I called customer service to get our money refunded, I was told that it would not happen because I should have called the night of the parking reservation (yeah, as I'm scrambling to find new parking and trying to enjoy my show).

I called once we returned from vacation, which was less than 48 hours after the parking reservation. They would not refund my parking. I do not recommend using this company for parking.

I booked long-term parking thru Way at Logan airport. My flight schedule changed so I never parked in the long-term lot. I notified Way the next morning asking to shift my parking reservation by a couple of days so that I could work out a new flight. I was NOT asking for a refund, simply asking that my reservation be shifted by a couple of days. They refused, stating that I needed to notify them IN ADVANCE of any change. I had NO advance knowledge of the flight change.

So, I'm out $200, while never parking the car in the long-term lot.

Best not to use this service if you expect actual service.

They never communicate that they were not able to accommodate our reservation for parking and we had to find another parking at the last minute and we almost lost our flight, horrible service...

They try their best to get your money.. NO refund even if you don't use the serves. Can't cancel on their web site. Even they tell you to cancel on their web site. Use other company

Purchased parking for San Diego airport. When I arrived at the garage the attendant said that Way overbooked customers and their lot was full. In a crunch to make my flight on time, I had to search for another place to park. Very stressful and unpleasant experience. Please do not give this company your business. Their support is non-existent.