Way.com Reviews

I am giving this miserable excuse for a company 1 stars but I would give negative stars if it were possible! I booked a parking reservation with Way.com at a parking lot near Newark Airport for my vacation. A few hours before I was to leave for Newark Airport, I received notification that my flight had been canceled by United Airlines and there wasn't another flight to Cancun for several days through United. In order to preserve my vacation, I had to purchase new airline tickets through American Airlines leaving from Philadelphia International Airport. As soon as I was able to secure the tickets I attempted to cancel my reservations for the parking lot in Newark through the app but it would not allow me to do so. I then attempted to call Way.com offices and no one answered the phone, nor was there even an answering service to leave a message. I also tried to call the parking lot directly to cancel but was told that I could not cancel with them directly because I had booked through Way.com as a third party. With that being said, it was literally impossible for me to cancel my booking before the reservation start time. This took place late Saturday evening/Early Sunday morning. I couldn't speak to anyone at the time because they were closed. I also couldn't get anyone on Monday morning when I tried to call them from Mexico. Having been at my wits end, I finally got someone to email me back through their email feature only to be told that I couldn't get a refund because I tried to cancel after the start time. I expressed to them all of the steps I had taken to try to cancel and that it was a result of their website and them being closed over the weekend which made it impossible for me to cancel before. They asked for me to provide screenshots of my call logs which I did showing that I tried toc all and cancel before. Once I did what they requested, they then wrote me back saying that they wouldn't be refunding me my money because I hadn't tried to cancel beforehand.

What makes me even more upset is the fact that they can see that I ended up booking through them to park at a lot in Philadelphia for the exact same timeframe! This is a terrible company and I see why they have so many negative reviews on this site. Avoid at all costs!

I purchased 5 days of prepaid parking from Way.com. On my return day, June 18, 2023, I arrived early and went to get my car. My Way.com voucher was not honored. After multiple calls to Way.com and an extended hold, I finally spoke to a live person. After an additional time on hold, they advised that because I was leaving the parking facility 25 mins early, my way.com voucher was being rejected. I was advised to pay the full parking facility prices and submit my receipt "for a refund." I did so and after several days of inaction, I checked my credit card online. Not only was there no refund, of either the original amount or the full facility amount I was forced to pay, I saw that Way.com had actually made duplicate charges to my card for the same facility and the same period!

When I filed a dispute with my credit card for the second charge, Way.com then advised that I would need to drop my dispute in order for them to reverse the charge. I called my credit card and withdrew the dispute so Way.com could proceed with the refund. I advised Way.com the day the dispute was dropped.

I then received follow up emails from Way.com advising that I still needed to drop the dispute and I advised them that I had already done so. Well, I have now received an email from Way.com saying I must provide to them PROOF that I dropped the dispute in order for them to proceed.

Never have I ever experienced this kind of run around from any service provider. I have disputed credit card charges in the past and they were resolved by the merchant directly with the card company. The merchant reverses the charge and the dispute is resolved. I have never had to cancel a dispute for it to be resolved.

I have now been charged $125 by Way.com for services it did not provide in addition to the charges I had to pay to the parking facility in order to get my car out.......because I arrived 25 minutes early.

Way.com is an unreliable service provider with atrocious customer services that will give you the run around and not work to resolve any issues with the goods and services it may or may not provide.

I would caution against purchasing any goods or services from Way.com and if you choose to do so, buyer beware. Don't expect any kind of satisfactory customer service from this company.

Way.com cannot be trusted. I paid to park my vehicle and when I arrived, was told that the hotel/lot no longer accepted Way (prepaid!) reservations. I contacted Way and asked them to relocate me to another lot...THEY REFUSED!

It is now two months later and promised reimbursement has not arrived. They stole my money, forced me to pay an additional 350.00 (I had a flight to catch) and act as if they could not be bothered.

PLEASE don't fall for their trap. Their "customer service" reps apologize profusely and lie.

I had a pre-paid reservation for parking at the Kompose Hotel at the Sarasota airport. When I showed up I was told that Way.com had oversold the site and there was no space for me. I was fortunate enough to find overflow parking at the airport at a premium and didn’t miss my flight. I was able to get a refund from Way.com but no reimbursement for the premium I paid for the other parking. The hotel didn’t even respond to me. Pretty shabby all around.

tl;dr: 
AVOID WAY.COM for airport parking.

Reasons: 
1. Wrong location address - not for when trying to park and make a flight. 
2. No customer service

Started a reservation, never got a confirmation email, tried to contact Way.com, no answer, tried the local Motel 6 where I was supposed to have a parking spot reserved and they had no info about my reservation. I had to get Newark airport longterm parking which cost 46% more. I disputed the charge, replied with all info to the Way.com inquiry and Citi still sided with Way.com. I'm supposed to pay for a service I had NO WAY to use? The fight goes on....

On November 17, 2022 I pre-paid for five nights of parking near LAX for $100.89. The issues started when I arrived at the garage and couldn’t access the QR code to enter the facility because of technical issues with the app. After pulling aside and calling away customer service, I was finally able to park. When I got to the airport, my flight was ultimately delayed 8 hours, which meant I would miss my connecting flight by about 7.5 hours. The airline could not offer me a viable alternative and I wound up being forced to cancel my entire vacation on the spot. Three hours later I returned to the garage to get my car. I contacted Way.com for a refund and they told me it wasn’t possible because my flight was delayed and not cancelled, despite being unable to get to my final destination. I am now out $100.89 to park for three hours and the trip I have been planning for a year is ruined.

Booked thru way.com for parking at JFK...firstly there

advertised parking rates change when you go to book. secondly, after you book you cannot change the reservation and thirdly if you cancel, they can take weeks to credit...to their Ways account... not your credit card.

I canceled my auto policy on 11/2/2022.

I just called customer service and discovered that the agent l was talking to was in INDIA.

she wasn't able to provide the information l needed. When l asked about normal customer service hours, she didn't know, Why is the customer support outsourced to freaking INDIA? It's a wonder anyone can get anything done. No wonder way.com has a blizzard of negative reviews. I would give them a half star, the agent may have been clueless, but at least she was friendly.

Way.com doesn’t carefully check who they are referring you to. They referred me to unlicensed, unprofessional, I assume uninsured parking near LaGuardia airport in NY. I was sent to an address where there was no parking then my phone rang and I was sent elsewhere where they attempted to add fees and extra days.

It was actually a dangerous situation. I missed my plane. Way did nothing about it, ignored my complaints . Said they were in India, what can they do ?

Straight fraud. They are selling parking spots near airports and when you get there there are no parking spots, you are being sent away and the local employees claim they never even heard of the company name that way.com listed and that they "don't know why they keep selling non-existing spots". Then when you try to get reimbursed they lie and pretend you received a service. They are trying to be paid without ever providing anything. Their support was also not helpful so I had create a fraud report and CC dispute.

It is most unfortunate that your company does not make it understood that consumers are booking parking through you as a third party and not directly with the location itself.

It is unfair that you have a fine-print cancellation policy that necessitates contacting prior to the arrival time - which was arbitrarily set by me - and, moreover, that no one was answering the phone at the location when I was trying to call to cancel at 6:00am, a half-hour before our estimated arrival time.

Your company is misleading. I'm sure that many consumers do not realize that they are working with a third party and not with the actual place of business. It is also unfair that you charge consumers the entire parking fee for the entirety of their booking. I will be posting reviews and contacting consumer grievances agencies in the hope that I can help other consumers avoid the trap you set.

This place is a RIP OFF!!! they must pay google a ton of money to be on top of searches and then screw us!

Booked airport parking and ended up in a scary bad part of town. when I contacted them for a refund they just said TOO BAD! It's company policy...It was too late to cancel. I had to pay for 8 days in the hood! Where I wouldn't feel safe walking in the middle of the day!

Beware! Do not use way! Horrible customer service, low knowledge of product/business, multiple issues! I wish they had a 0 zero starts option. I got a parking ticket first time using them even though my parking confirmation was laid out on my dashboard. It gets significantly worse!!!

Second time using them they cancelled my parking of 1 month 2 weeks in because they looked at the wrong address and did not see my car (at the wrong address?!?!). This put in in harms way of being towed. They took 2 weeks to properly respond to my issue! I was out of the country and completely stressed out.

They continued to blame me for their mistakes and then told me I had to pay for parking again and pay 50% more because they misposted the cost they should have been charging!!!

When I returned to my vehicle it had been broken into (I do not have a nice car and I basically only had trash visible inside). Way.com requires you to post the exact dates/times, your name, payment method etc on the receipt on your dash so that anyone and everyone can read it, even criminals!!! DMV, insurance and auto maintenance documents were stolen out of my glove box, completely out of sight. A massive amount of sensitive, personal and financial information is being seen by god knows who.

I was so wracked with anxiety, I spent 24 hours straight with no sleep contacting every single company and organization connected to my compromised info to put safety measures in place, police reports, plus setting up multiple safety measures with my credit and personal info. My home address is exposed plus a ton of other sensitive information!! This will cause me issue for days, weeks, months and potentially years.

I have lived in Los Angeles for 22 years and never had a problem like this, and I have lived all over la county and city, most places parking on the street. Do not use this company! You will regret it!!

Absolutely no good.

I had to extend my parking and called way's customer service and hotel neither one of them want to do anything. I am getting nowhere between both of them.

Considering Way for parking.. car owner be ware. I had a family emergency May 2021 and considered way a good long term option. Only to discover that this is a complicated option and due to being misinformed lost my vehicle entirely. Please if you don't have to don't use this option. There are no second chances unless you like impound fees!

The parking lot we paid for had one spot left but we could see where others had not been as fortunate and parked in the grass, on curbs etc… and the van took 40 minutes to get to us.

Beware! The photos on the way website apps etc do not match the horrible look of this parking area. Doesn't Way verify everything? Not! Google the address and see for yourself! These people appear to be liars!!! 178-01 147th ave, Jamaica, New York, 11434 they never answer the telephone or texts! Remove them from your misinforming websites!!!

When I purchased my parking tickets on Way.com website, it was advertised at $9.75 for the dates and time I selected. I was never shown any other price or any other fees.

After paying, I had to sign up for an account to view my reservation since nothing was emailed to me. It was only then that I saw that I was charged 3xs the amount I agreed to, and that it included service fees that were not disclosed to me.

When I emailed them about this error and request the difference to be refunded to me, this is what they said, "The rates shown on the website are the lowest rates available for that parking location and are subject to change based on availability and the time of year.

If you like to view the rates per day, please select the lot, then click the check-in box and a calendar will dropdown. Point your mouse on each date and it will show the daily rates.

The daily rates shown on our site do not include applicable taxes or fees. This information will be listed on the checkout page. You may have to click the "show order summary " to view the breakdown.

Should you need any further assistance, please feel free to reach out to us."

Since I bought my tickets on my phone browser, it's possible they have glitches/errors affecting what the purchaser can see. But that doesn't matter to them, they want to keep my money even though they got it unfairly. Beware!

I used way.com to reserve parking in L.A. before a comedy show. When we arrived to the correct location, there was no parking available. Not even an attendant, as Way said there'd be.

We had to quickly find a new parking location. We had floor seats to a comedy show that was being filmed, and missed the opportunity to sit in our seats as we were too late, due to the parking nightmare.

When I called customer service to get our money refunded, I was told that it would not happen because I should have called the night of the parking reservation (yeah, as I'm scrambling to find new parking and trying to enjoy my show).

I called once we returned from vacation, which was less than 48 hours after the parking reservation. They would not refund my parking. I do not recommend using this company for parking.