Way.com is the online home of Way, a company that says their goal is to revolutionize the way you find services every day by “redefining” the service marketplace all across the country.
How Does It Work?
According to their website, Way.com has been designed to be a concierge service marketplace of everything that available around you, no matter where you be throughout the country.
To do this, they have created an online space where vendors are invited to bring their services and products and share them with a whole new audience, in addition to their loyal or experienced customers. All vendors need to do is create their own business profile, including photos, prices, and availability of products and services.
Buyers can go to their website, input their city, and then search through all available vendors and services right in their area. Once you have decided to make a purchase of a product or service, you can do so “in just one click” and you will instantly receive the details of your upcoming delivery or arrangement.
You can also speak directly with companies about their products or services through the Way.com marketplace, as well as return to Way.com to review your product or service once you have experienced it firsthand.
This company doesn’t charge any fees to the visitors that come to their website looking for the best possible vendor in their city for their needs. In addition, if you are a business that is hoping to set up a profile on their website, you can do that completely for free as well.
Because this company doesn’t charge their users any fees for using their service, they also do not offer a personal Refund Policy. That being said, they do promise that any customer who has an issue with a purchase they have made using their website should first read any and all print involved with their purchase, and if they still feel dissatisfied, they should contact their Customer Service team for assistance in receiving a refund, either full or partial, from the vendor.
The one exception to this is any movie tickets you purchase through this website. They cannot refund any movie ticket purchases, but they can cancel the order before the purchase is completed as long as you call them as soon as possible. If the order has already been processed, they recommend that you contact the theater directly to speak about your issue.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 408-598-3338 or by email at [email protected]
Finding reviews for this company can be difficult, as there are many people online who are attempting to leave a negative review for the service they found through Way.com, rather than a review for the use of Way.com itself.
Because this is a free service that is available nationwide, customers are welcome to use it for themselves in order to determine whether or not this website can meet their needs, and if you have any concerns about the service you are booking through this site, you can always choose to do your own due diligence before finalizing payment.
Competitors and Alternatives?
There are many different websites that promise to help you find vendors, businesses, products, and services in your area, including Yelp.com, Angie’s List, and many others, depending on your personal needs.
If you have experience with this company or their products, please leave your Way.com reviews below.
15 ‘Way.com’ Reviews
The Way.com people misrepresented themselves when I booked a seven-night parking lot stay. They advertised the hotel parking lot (HomeTowne Studios) as "2 miles from the SeaTac airport" in Seattle when it was actually 6.5 miles. when we got to the parking lot, the hotel clerk told us the parking lot was filled. there was a man who came just before us and another man who arrived just after us who were told the same thing. I called way.com who told me to "get online and email us the confirmation number and what happened and we will refund your money." we then had to search for a last minute parking space and spend more money. when we returned a week later I discovered my money had not been credited back to my bank account. it took ONE MONTHS and TWO WEEKS before I got the refund because they kept insisting that I had "cancelled the same day of the booking". Way.com demanded I get proof from the second place I ended up parking from as well as other documents which I did. I was the biggest loser in this ordeal losing 2 hours of sleep that night searching for a parking lot and waiting for a ride to my hotel and having to spend hours of phone calls and emails trying to get a refund the next month. They could of at the least refund the EXTRA money I spent on the other parking lot but NO, they didn't.
Way was terrible! We made a reservation to park for 14 days at Airpark for 108.08, but they only paid Airpark for 13 days and a partial payment at that. So when we arrived back 1 hour late to Airpark, we were forced to pay 27.65 out of pocket(not the price of 1 hour). Leaving us out of pocket 135.73. When I tried to explain this to Way Support, that they had not actually made the correct reservation to Airpark and shorted us a day and never actually paid them the full price, they just kept citing we were out of our reserved time. We provided them with all receipts, they did not even view them.
We called Airpark directly to have them give us the exact price of everything to get all info to explain to these math-deficient, incompetent thieves, Airpark just told us that Way was the worst and that they would help us so we would not have to deal it. So we are now in LOVE with Airpark, park there if your flying out of Newark! BUT NEVER EVER USE WAY.
I've used long term parking many times. My experience with a Way parking lot was absolutely awful, unprofessional and potentially dangerous.
The short story:
1) There are two parking lots. Only one is attended. The van driver is the one who needs to get your car out of lot number 2.
2) There is only one van that does not run on a fixed schedule unlike real parking lots. Plan accordingly, meaning, if you want to get to your flight on time, give yourself lots of spare time or, alternatively, just don't use this company and pay the extra money for a real parking lot.
3) I only know about the second unattended parking lot. They will not mark your keys, the drivers don't have time for this, so you are responsible for finding and identifying your car keys.
4) They are unprofessional. They may leave your keys out in the open and they may leave two women with their suitcases and a crying baby alone in a parking lot with the keys to all of the cars in the lot.
The long story:
I would like to give it an extra star for the few employees who genuinely cared and clearly want to do a good job, so it gets one star. I hope that those people find a better job where someone appreciates their hard work.
I probably would have checked the reviews before choosing this lot and would have bypassed it but my son booked it through Way parking who should be using better parking lots. I have used outside long term parking before and never ever had an experience like this.
Let's start with the drop off. We arrive at the lot on the address. The man working at the lot had just been robbed because he walked away from the trailer without locking it in a neighborhood where there are some drug addicts hanging around.
We started taking our luggage out to wait for the van. We were told that, once we filled out our paper work, we must wait for the van and follow it to another parking lot. No, you can not drive to the parking lot, you must go with the van.
We waited and waited for the van and began to get very nervous. After much complaining to a guy who didn't care, another man came along and drove us to the parking lot and parked our car in a lot that has no attendant and took us to the airport! What a relief! I told him that I would be back on the 24th around 9 PM to pick up the car. (This also should have been obvious from the paperwork that we filled out).
We made our flight.
Our return started out a little better. I was with my daughter and my infant grandson. I called the 1-800 number on the paperwork I had been given to get the van. I made numerous attempts to call. The first call was busy, further attempts led to a unable to connect message, so I called the office and spoke to the only good employee. He told me to call the 1-800 number but I still couldn't reach it. After several further calls back and forth, he called the van for me.
They told us to wait upstairs at arrivals. It was this point where I realized that the company may not be completely legit. I know, I am a bit slow after a 7 hour international flight and time change.
We were picked up in a white van driven to the lot where I found my car parked behind two rows of cars. The driver pulled out a huge case full of keys and asked me to find my key. It turned out that my son had removed my house-keys from the key so I pulled out 4 or 5 identical looking honda keys and didn't think that any of them were mine.
"You don't know what your key looks like"? The guy asks me. I say, "it looks like this", holding up three or four identical honda keys. He then asked me who I had called when I arrived and began yelling at me for not calling him at some mysterious number that I was not able to intuit after a 7 hour international flight. He was really mad that I hadn't called him. I put the tip that I had been going to give him away.
He then left the large box of keys open on the steps of the trailer and drove off in the van to drop off another family. I heard him complaining to them as he got in about how I had called the wrong number. I briefly considered, given that I had all of the keys to all of the cars in the lot, just driving off in another car with my crying grandchild but of course, I didn't do that.
The nice guy from the office showed up and helped me to get my car.
The driver came back and said, contemptuously "She doesn't know what her key looks like". And I said, "If I had known that I would be responsible for my own key, I would have taken it with me". Real parking lots label keys and have matching tags inside of the cars. The keys are nicely organized according to where the car is parked.
The driver, in the meantime, was being extremely rude to people who were calling him for pick up, not understanding why they didn't know where to wait or how long he would be.
I decided to try out all of the identical honda keys and found mine, which was missing my house keys, and the other cars were removed by the nice man from the office who had to search through the box for the keys to the three cars blocking mine.
I have photos and audio recording of this incident.
Our discounted airport parking sent us to an auto repair shop. Ended up getting charged twice the normal rate elsewhere. I love that my wife finds deals but I wish she would have asked me about this first as it had red flags all over it.
They will charge you additional "fees and taxes" which you won't see until after you have confirmed the reservation. BEWARE - IT IS A SCAM!
They don't honor the reservations and are a scam company,
I used way.com to book parking near Seatac for a holiday flight. When I arrived at the parking lot, it was closed. Customer service agent was kind and knowledgeable, but stated that sometimes the system doesn't send out updates when lots overbook. She also said everything was booked up and offered to cancel the reservation (this was three hours before the flight).
After pleading with her, she said she'd found an available spot at a hotel. I drove to the hotel, and was handed a piece of paper with Mapquest directions by the front desk clerk. "Park there, and call this number", she said, pointing to a hand-written number on the paper. With no time to argue, I got back in the car and drove to the site, only to be stunned that I had been sent back to the first parking lot.
Short on time, I ended up parking at the airport and paying three times what I should have. In cases where a parking lot is overbooked, any company worth its salt would print out a list of customers impacted and call them as soon as possible, especially if they knew the email system often didn't work.
Earlier this month, I called customer service again and spoke to the same agent. I asked for compensation equal to the difference between my Way.com reservation and what I was charged by the airport, since if I had been notified I would have had adequate time to book a different parking lot on Way.com or use a different service provider. Although she again acted very professionally, she told me a supervisor would call me back to resolve the issue. It's been about three weeks and not a peep.
Takeaway - Unless you are comfortable leaving your car on the side of the road because Way.com didn't bother to notify you the parking lot you paid for was booked and you don't have time to arrange alternative transportation, do not use this company to book airport parking.
Very fast shipping. A website that has dedicated all its efforts on dressing up women in the most amazing way. I wish everyone operated as they do. Just a fist rate company in every sense of the word. Smooth and easy movement make them a joy to use. Their hardware is the best, and so is their service and delivery time.