Voya Financial Reviews

Voya Financial
( 25 reviews )
Website: www.Voya.com

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Voya Financial Customer Reviews

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They are a RIP OFF!
June 10, 2024
They have huge fees when you close out your account or make a withdrawal. Don't use them it's not worth it.

How to get my 5 year Annuity proceeds from Voya?
March 21, 2024

I invested in a 5 year fix Annuity with Voya Financial through a professional based in Florida. The money was part of my 401K with Fidelity. However I have no policy nor statement received for almost 20 years, Now I am fully retired and need this money about $20,000 to live on. I need help from Voya. I am totally lost as how to get this money.

Difficulty getting My Withdrawal
January 13, 2024

Well, I have had exactly the same problem as everyone else. I won't give one star because generally speaking, they took good care of my money. However, when I tried to get my first withdrawal during COVID omg... I sent it to the wrong address, and it took FOREVER to get it straightened out. I just retired and took the remaining money, and this time it went fairly smoothly. NOW I have a 403B I want to cash out, and every time I try to even access the account it gives me error. It won't even let me SEE it, but there is 1,800 dollars in there. Annoying. I sent them an email, and now they are telling me they won't accept it because it's not on a secure email. Ugh. I guess I have to call, and I know it's not that big of a deal, but I hate sitting on the phone.

Withholding of Financial Rollover
April 26, 2023

This is another complaint on the continued witholding of financial rollovers when patrons are leaving your financial institution. Stop the lying that monies are being sent. It looks like Voya is broke if it is unable to release patrons monies to them, when called upon, in a timely fashion.

I will take further steps to get our Federal Government involved in this complaint.

November 22, 2022
I enrolled in Voya critical illness through my employer. I submitted a claim in August. When I threatened them with contacting the attorney general and the better business bureaus in November. They pay me $2000 instead of the $20,000. I am not finished with them yet. They are gong to pay me the full amount.

Monkey Business
September 11, 2022

I wanted to rollover funds from Voya IRA to another company. They demanded a special letter of acceptance. Then I decided to just request a distribution of the funds. I have still not received the funds. Customer service rep was ready to hang up on me when I complained about the difficulty of obtaining the letter of acceptance. I still have not received MY money.

Do not invest with this company
September 9, 2022

I talked to 4 different people and got 4 different answers on how to collect my pension. I tried do it on the web and it is not user friendly. It would not allow me to rollover my cash into my IRA account. Too many people in the mix. If you can invest in another company please do so...

Customer Service, Expertise & Processing Failures
August 18, 2022
Voya Financial has failed to deliver timely, effective, processing and information. Communication by the majority of their personnel handling this death claim has been inconsistent and contradictory; requiring frequent phone calls, emails and correspondence. Their data base doesn't appear to be current and updated to readily reflect current communication & accurate information that is easy to retrieve.

What Voya Financial doesn't want its customers to see.
May 28, 2022

Google Voya Financial complaints and you will see why they only get a one star. I have nothing but trouble with Voya. They are thieves and the government turns their back on what they do. Look at some of the violations here then think of what is not reported. https://violationtracker.goodjobsfirst.org/parent/voya-financial

Warning- Do not do business with this company
March 23, 2022
Been trying to collect on my husband's death benefit. This company has not reached out to me at all. They lie and stall and do not do their job. They do not call back. Do not buy any policies from this company. They will rip you off. Might have to get a lawyer to collect the money.

Voya discriminates against mentally ill people!
March 6, 2022
Voya discriminates against mental illness. They refuse to pay out claims for people with mental illness. I'm working on a class action lawsuit against them currently.

SCAM ARTISTS! Complain about Voya!
March 3, 2022
Voya is a scam…DON’T GIVE THEM A PENNY! My mother was diagnosed with cancer and I was placed on unpaid leave while caring for her. I requested some of my money for bills and to avoid eviction because I have zero income. Every time I called for a status update I got a new request for documentation that was never mentioned before! Customer service reps are shockingly inept! I literally hear something different every time I call those scammers! Document your experiences, call everyday and KEEP COMPLAINING. Contact the Better Business Bureau as well. Voya is disgusting and they need to be held accountable!

Worst company for customer service
October 14, 2021
I can not imagine a company that has worst customer service. I am in the process of writing a letter to my state senator and attorney general requesting answers to my questions as well as either rejecting or reading correspondence for a claim.

This Company Sucks
July 30, 2021
The incompetence at this company is hilarious. Sending emails to peoples' past employees that no longer even work there. I would never trust my money with this company. AVOID AT ALL COSTS!

when mom died they kept the money
January 14, 2020
mom passed 3 years ago. no way I can get the $6000.00 she had left with them without spending more on atty fee's to gather the proper papers they want.

Nightmare rollover -they’re AWFUL
July 9, 2018

Working with financial advisor to roll over several 401k plans. All have gone off without a hitch - except Voya. Two times they failed to process a faxed spouse agreement for the rollover. No direct line to call processors. Third time we faxed and overnighted document. Sent letter back they couldn’t process due to address difference between faxed doc and their system. Call revealed they made mistake keying in address, not us. Told us to send request a 4th time as they corrected system address over phone. Couldn’t answer why they wouldn’t process form but sent two huge checks with the bad address in system!!

Bottom line: NEVER USE THEM! My financial advisor who does this for a living says they are THE WORST she has ever worked with. Incompetent, broken processes, inability to directly talk with other corporate divisions, force customer to resubmit CORRECT PAPERWORK OVER AND OVER DUE TO THEIR OWN INCOMPETENCE. No desire to proactively address these issues.

I am a business owner with a 401k plan and I will NEVER use them, and will advise every other business owner to avoid.

DavidKnapp January 08, 2019

I received a letter from VOYA regarding a privacy notice. I have no idea who VOYA is or why they have my name and notifying me of a "privacy notice". Is this a SCAM? I don't know how to contact anyone and when I did get someone on the phone from VOYA, they hung up on me. I am worried that somebody may have stolen my identity. When I call the number on the notice, the voice recording wants my Social Security Number.

Vic Sanchez
June 15, 2017
These guys are clowns and obviously brokers who are trying to save a sinking ship. If the stories they were telling had any truth to them, they would have told you if they did cash out, they wouldn't have had to pay 10% penalty like the 401(k) and there were no deferred taxes due-about 40% of your money due if you have a 401(k) or IRA. Yeah buddy go put your money that's left over in a IRA and wait another 20 years to lose in the market and pay 40% taxes, and not be protected from lawsuits, and how about when you lose and want to cash out, even though you will lose 40K, that's considered taxable income, you will have your social security benefits reduced.

Avoid working with VOYA; just a money pit
June 7, 2017
I am POA for my elderly mother. She paid for supplemental hospital insurance coverage since 1987. After I helped her move to assisted living, I took over managing her bills. I found a bill for her policy and called to pay the premium. I was 8 days past the grace period, so the policy was cancelled--no exceptions. The company never her sent her information about her policy or how to file a claim. They also did not send the information when I requested it. WORTHLESS. Mom did not know that she could have filed a claim in the past, so all the premiums that she paid for 30 years gained her nothing because of the shady business practices of these leeches.

AVOID VOYA...............
September 19, 2016

I'm POA for a Annuity contract purchased by my In-Laws 8 years ago.

The investments were not suitable for a 73 year old couple and they have LOST 40% of their life savings by Trusting these Clowns. We are asking for a FULL Accounting for the Entire History to verify where the Money has gone to. AVOID these people because the FEES and HIDDEN Costs will leave you Penniless. Now at 83 years old the promised returns have Evaporated. Why provide a Prospectus to a customer if your Money doesn't go to that Fund, cal you say Fraud? Why can you not track the performance of your Funds thru Morningstar?

Can you deal with "Smoke and Mirrors"?

Put your Money in a Cookie Jar, then You can STEAL form Yourself.

HUGE fees - policy useless
March 23, 2016

Almost twenty years ago my mother was advised (poorly)

to start ING "select life" policies on her children, myself included.

When she died, we were told about the policies, I looked into mine

and was shocked to see that she had paid more than the policy

was worth as a "cash surrender". I thought - well, I'll give it time and let it build some value. STUPID ME. Eight years later, the policy is worth even less than it was before! Eaten up by huge fees.

I am filling out the forms today to cash out before it is all gone.

Going to stick it in an IRA with Vanguard. Voya is horrible, I regret not cashing it out years ago.

JL Cook October 13, 2016

Request a FULL accounting of all Fees and Costs related to the Policy.

Get a Judge to force them to show you Where your money has gone.

I'm doing it for an Annuity.

This is outright Theft.

Vic Sanchez June 15, 2017

It's a retirement vehicle and if you allowed your mother, aunt to take a retirement plan at that age, obviously the money takes several years to replenish itself, but where you both have failed in making your statements is how much money the policy would have started making in the 2nd part of 20 years. It makes huge bounds and leaps and is unbelievable.

If you buy auto insurance for 20 years and fail to pay for a week, you lose your insurance and aren't covered. Same with any other investment vehicle. But you both will be happy paying deferred taxes of 40% and 10% penalty if you take your money early. And the 401(k) is the loser because when you cash out the commissions you paid will have depleted your earnings. We all know the market is bull every six years and crashes, so does your money. The 7702(a) guarantees you no loses in the index market and even if their is a depression, you are guaranteed 3.5%.

Before you clowns pull policies and take advice from brokers, learn what vehicle your loved ones have, they were smart enough to buy in the first place only to have some clowns like you cash it out. Did you pay taxes or get charged 10% penalty? NO! That's enough reason to never get into a 401(k) right there. The Supreme Court ruled that contributors to 401(k) have the right to sue the brokers of their 401(k) because they are gouging them.

Nice try brokers! Those guys weren't real customers because everything they said was wrong! They're trying to save a sinking ship! LOL. The IUL 7702(a) will outperform the 401k and IRA by three to four times with zero taxes or penalties. You can call us for a free comparison and we'll prove how bad the IUL beats up the 401(k)! (702) 986-5827. Victor