Voya Financial Reviews

My husband has life insurance through them. They send the bill 2 days before it's due. They also stopped putting the address for payment on the envelopes they send. I also can't log into an online account. So in order to pay I have to make a 20 minute phone call each time. But because they send the bill so late, by the time I have a chance to call it's always past due. If something were to happen in the meantime his policy would be null and void. This company is TERRIBLE!

They have huge fees when you close out your account or make a withdrawal. Don't use them it's not worth it.

I invested in a 5 year fix Annuity with Voya Financial through a professional based in Florida. The money was part of my 401K with Fidelity. However I have no policy nor statement received for almost 20 years, Now I am fully retired and need this money about $20,000 to live on. I need help from Voya. I am totally lost as how to get this money.

Well, I have had exactly the same problem as everyone else. I won't give one star because generally speaking, they took good care of my money. However, when I tried to get my first withdrawal during COVID omg... I sent it to the wrong address, and it took FOREVER to get it straightened out. I just retired and took the remaining money, and this time it went fairly smoothly. NOW I have a 403B I want to cash out, and every time I try to even access the account it gives me error. It won't even let me SEE it, but there is 1,800 dollars in there. Annoying. I sent them an email, and now they are telling me they won't accept it because it's not on a secure email. Ugh. I guess I have to call, and I know it's not that big of a deal, but I hate sitting on the phone.

This is another complaint on the continued witholding of financial rollovers when patrons are leaving your financial institution. Stop the lying that monies are being sent. It looks like Voya is broke if it is unable to release patrons monies to them, when called upon, in a timely fashion.

I will take further steps to get our Federal Government involved in this complaint.

I enrolled in Voya critical illness through my employer. I submitted a claim in August. When I threatened them with contacting the attorney general and the better business bureaus in November. They pay me $2000 instead of the $20,000. I am not finished with them yet. They are gong to pay me the full amount.

I wanted to rollover funds from Voya IRA to another company. They demanded a special letter of acceptance. Then I decided to just request a distribution of the funds. I have still not received the funds. Customer service rep was ready to hang up on me when I complained about the difficulty of obtaining the letter of acceptance. I still have not received MY money.

I talked to 4 different people and got 4 different answers on how to collect my pension. I tried do it on the web and it is not user friendly. It would not allow me to rollover my cash into my IRA account. Too many people in the mix. If you can invest in another company please do so...

Voya Financial has failed to deliver timely, effective, processing and information. Communication by the majority of their personnel handling this death claim has been inconsistent and contradictory; requiring frequent phone calls, emails and correspondence. Their data base doesn't appear to be current and updated to readily reflect current communication & accurate information that is easy to retrieve.

Google Voya Financial complaints and you will see why they only get a one star. I have nothing but trouble with Voya. They are thieves and the government turns their back on what they do. Look at some of the violations here then think of what is not reported. https://violationtracker.goodjobsfirst.org/parent/voya-financial

Been trying to collect on my husband's death benefit. This company has not reached out to me at all. They lie and stall and do not do their job. They do not call back. Do not buy any policies from this company. They will rip you off. Might have to get a lawyer to collect the money.

Voya discriminates against mental illness. They refuse to pay out claims for people with mental illness. I'm working on a class action lawsuit against them currently.

Voya is a scam…DON’T GIVE THEM A PENNY! My mother was diagnosed with cancer and I was placed on unpaid leave while caring for her. I requested some of my money for bills and to avoid eviction because I have zero income. Every time I called for a status update I got a new request for documentation that was never mentioned before! Customer service reps are shockingly inept! I literally hear something different every time I call those scammers! Document your experiences, call everyday and KEEP COMPLAINING. Contact the Better Business Bureau as well. Voya is disgusting and they need to be held accountable!

I can not imagine a company that has worst customer service. I am in the process of writing a letter to my state senator and attorney general requesting answers to my questions as well as either rejecting or reading correspondence for a claim.

The incompetence at this company is hilarious. Sending emails to peoples' past employees that no longer even work there. I would never trust my money with this company. AVOID AT ALL COSTS!

mom passed 3 years ago. no way I can get the $6000.00 she had left with them without spending more on atty fee's to gather the proper papers they want.

Working with financial advisor to roll over several 401k plans. All have gone off without a hitch - except Voya. Two times they failed to process a faxed spouse agreement for the rollover. No direct line to call processors. Third time we faxed and overnighted document. Sent letter back they couldn’t process due to address difference between faxed doc and their system. Call revealed they made mistake keying in address, not us. Told us to send request a 4th time as they corrected system address over phone. Couldn’t answer why they wouldn’t process form but sent two huge checks with the bad address in system!!

Bottom line: NEVER USE THEM! My financial advisor who does this for a living says they are THE WORST she has ever worked with. Incompetent, broken processes, inability to directly talk with other corporate divisions, force customer to resubmit CORRECT PAPERWORK OVER AND OVER DUE TO THEIR OWN INCOMPETENCE. No desire to proactively address these issues.

I am a business owner with a 401k plan and I will NEVER use them, and will advise every other business owner to avoid.

These guys are clowns and obviously brokers who are trying to save a sinking ship. If the stories they were telling had any truth to them, they would have told you if they did cash out, they wouldn't have had to pay 10% penalty like the 401(k) and there were no deferred taxes due-about 40% of your money due if you have a 401(k) or IRA. Yeah buddy go put your money that's left over in a IRA and wait another 20 years to lose in the market and pay 40% taxes, and not be protected from lawsuits, and how about when you lose and want to cash out, even though you will lose 40K, that's considered taxable income, you will have your social security benefits reduced.

I am POA for my elderly mother. She paid for supplemental hospital insurance coverage since 1987. After I helped her move to assisted living, I took over managing her bills. I found a bill for her policy and called to pay the premium. I was 8 days past the grace period, so the policy was cancelled--no exceptions. The company never her sent her information about her policy or how to file a claim. They also did not send the information when I requested it. WORTHLESS. Mom did not know that she could have filed a claim in the past, so all the premiums that she paid for 30 years gained her nothing because of the shady business practices of these leeches.

I'm POA for a Annuity contract purchased by my In-Laws 8 years ago.

The investments were not suitable for a 73 year old couple and they have LOST 40% of their life savings by Trusting these Clowns. We are asking for a FULL Accounting for the Entire History to verify where the Money has gone to. AVOID these people because the FEES and HIDDEN Costs will leave you Penniless. Now at 83 years old the promised returns have Evaporated. Why provide a Prospectus to a customer if your Money doesn't go to that Fund, cal you say Fraud? Why can you not track the performance of your Funds thru Morningstar?

Can you deal with "Smoke and Mirrors"?

Put your Money in a Cookie Jar, then You can STEAL form Yourself.