Voya Financial Reviews

Voya Financial
Based on 11  Reviews

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About Voya Financial

Voya Financial, found online at Voya.com, is a company that says their goal is to help people of all ages and stages of life set the necessary long term financial goals in order to plan for a successful retirement.  

How Does It Work?

Members can deal with their financial professionals directly, or they can use their website to receive a general walk through of how to assess how healthy their finances currently are, in regards to retirement planning, and what steps they may need to take right now to improve their future financial circumstances.

For those who are just starting out, they offer a CompareMe feature as one of their tools, where you can answer a variety of questions that will show you how you stack up when compared to the average person of your own age that is preparing for retirement as well. 

Voya Financial also provides a variety of calculators that can help you walk through other financial decisions, like home budgets, saving for college, and comparing different retirement savings plans. 

Cost/Price Plans

There is no standard or all encompassing pricing guide published on their website at this time; customers who are interested in specific pricing information before they work with Voya Financial should contact their Customer Service team.         

Refund Policy

Financial institutions such as these don't provide general or overarching Refund Policies. However, if you encounter circumstances or fees that you believe justify a refund of some kind, you should contact them as soon as possible. 

Customer Service Contact Info

Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by phone at 855-887-6858 or by submitting to their website through their Contact Us link.


Voya Financial is actually the new name and branding of well known financial company, ING, which is a well regarded and well respected company within the United States' financial community. 

Competitors and Alternatives?

There are many other companies out there that claim to help people with their retirement planning and other types of asset management, including Aberdeen Asset Management, Manulife Retirement, Vanguard, and many more.  

If you have experience with this company or their products, please leave your Voya Financial reviews below.

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11 ‘Voya Financial’ Reviews
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1 Review

Do Not Deal with This Company

February17, 2015

When my mom died, she had an annuity at ING that had been funded via a 1035 roll-over from CommonWealth, and 3/4 of the funds in that annuity (120K) had been rolled over to yet another annuity at Allianz. Even though CW had sent ING a cost basis of 60K for my mother's supplemental premium, ING reported a cost basis of zero for that annuity when the funds were transferred to Allianz. This deliberate error means that my brother and I owed over 20K in federal taxes that we should not have owed. Voya won't even answer my letters about the problem, let alone resolve it, even though I have resent them the cost basis info that CW shared with me.

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Voya is a scam

December12, 2014

Voya rejects claims for the following reasons--the accident policy isn't worth the hassle.

1. Tooth extraction occurred at dentist office as opposed to hospital: the dentist determined extraction was required; unreasonable to leave dentist office to travel to a hospital to get extracted.
2. Physical Therapy occurred 60 days after accident. After surgery, in brace for weeks; Physical Therapy couldn't begin until after the shoulder brace was removed.
3. Required actual surgical notes of surgery. The doctor doesn't provide and all the surgical procedures were detailed in billings.

Even with a terrible year, recovering any benefits in excess of the premiums paid is difficult. Recommend not sign up for this company.

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Voya (formerly ING) is a scam

December10, 2014

Worst coverage with so many restriction; you'll have a hard time claiming anything near what you paid in premiums. Stay away!

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