Voya Financial Reviews

Do not do anything with this company they lie at every twist and turn

When my mom died, she had an annuity at ING that had been funded via a 1035 roll-over from CommonWealth, and 3/4 of the funds in that annuity (120K) had been rolled over to yet another annuity at Allianz. Even though CW had sent ING a cost basis of 60K for my mother's supplemental premium, ING reported a cost basis of zero for that annuity when the funds were transferred to Allianz. This deliberate error means that my brother and I owed over 20K in federal taxes that we should not have owed. Voya won't even answer my letters about the problem, let alone resolve it, even though I have resent them the cost basis info that CW shared with me.

Voya rejects claims for the following reasons--the accident policy isn't worth the hassle.

1. Tooth extraction occurred at dentist office as opposed to hospital: the dentist determined extraction was required; unreasonable to leave dentist office to travel to a hospital to get extracted.

2. Physical Therapy occurred 60 days after accident. After surgery, in brace for weeks; Physical Therapy couldn't begin until after the shoulder brace was removed.

3. Required actual surgical notes of surgery. The doctor doesn't provide and all the surgical procedures were detailed in billings.

Even with a terrible year, recovering any benefits in excess of the premiums paid is difficult. Recommend not sign up for this company.

Worst coverage with so many restriction; you'll have a hard time claiming anything near what you paid in premiums. Stay away!