Titan Power Plus Reviews

Very poor customer service! Contacted Titan support the day after placing my order on two iPhone charging cables to ask if they could redirect the shipping to a different address that I supplied ( different country).

They replied that they would look into this request. After 14 days from time they responded to the actual shipping date they went ahead and send the parcel to the address I am no longer at!

Tried to get a refund or have a new order shipped to my present address and no response! Just avoiding it all together. I tried to put a claim in with PayPal and they said because the company shipped the parcel to the address I had originally requested they couldn’t do anything but they ignore the 5 emails I sent them between the order date and the actual shipping date from China!

Would NEVER order anything from them again. Paid for products that I will never see!

Advertises "lifetime warranty" on chargers - Titan Smart Cable.

I purchased 2 Titan Smart Cables in August 2021 which unfortunately stopped working within 3 months of purchasing them. I requested a replacement and provided the necessary video evidence and after numerous attempts to get a response the replacement cables were finally sent and received in January 2022.

I had to purchase alternative power cables.

2 months after receiving the replacement cables one stopped working - the cable deteriorated which now meant it had to be pressed on top to get the green power light on to charge.

I again provided video evidence and proceeded to use the previously purchased cable from another provider.

The response was:

I am so sorry to hear that your replacement cable is not working anymore but unfortunately, we do not have any warranty on the cables we already replaced. So, this time, unfortunately, we will not be able to replace your cable.

We appreciate your kind understanding on this matter.

If you have any more questions or issues, please contact us immediately.

Thank you and be safe!

The moral of the story is think carefully before investing in this product as it is not a “lifetime replacement guarantee”!!

Please note my cheaper generic cables are STILL working!

"Unbreakable" "Will NOT Fray"

These are the false claims made by Titan Power +.

I purchased a type-C cable in November 2020. In May 2021, I reported a fault with it fraying at the phone end & emailed a photo as evidence. They automatically sent me a replacement, even though my email was clearly marked as F.Y.I. and it still worked. The new cable arrived in late May, JUST as mine stopped charging my phone.

That one lasted until October 2021, when I contacted them again with the exact same fault, in the exact same place. They explained their replacements were not covered by the "Lifetime Warranty", I sent a screenshot of their Ts & Cs dated when I purchased the first cable, with NO mention of this. They accused me of photoshopping a paragraph out of their terms & conditions.

They then had the audacity to offer me a 10% discount on a 3rd cable.

It's already been 2 weeks and I still have not gotten my cable they said 5 to 10 days does anybody know how long it takes to get it?

WORST CABLES. they claim to be the strongest cable. Within 6 months. All 12 cables started to fail. For the price they are they should last longer

DONT WASTE YOUR MONEY. go buy apples white cables they are better.

I thought I ordered the 4 ft cable. Shipping was extremely slow. When I received it the cable was 1.5 ft. Useless to me. Customer service also useless. As other reviews stated cost of returning is excessive so no one will return the item. They offered 50% return IF I placed another order. Are you kidding me?

This is a scam. Product is made in China. I purchased cable on 1st of February 2022, on 11th of March it still has not arrived.

Since then they have sent me countless emails offering super discounts to add more items to my order or to rate them. Will report them to my bank and Facebook. STAY AWAY!

As with others who have reviewed here I have found the quality to be lacking - the braid slips out from beneath the sheath at the connector.

I have treated the cables with respect but they do not last.

In addition the return and postage costs to have the cable replaced under warranty are prohibative showing the lack of real confidence the manufacturer has in thier product.

This is a company that thrives on fake Facebook reviews and preys on overseas buyers. The provide a cheap quality Chinese made product and refuse to provide adequate support. DO NOT PURCHASE.

I ordered two and the head has broken off both after short time. Cable seems fine but seems to be a very weak point between where the charging head joins the plug.

Absolutely horrible customer service rude not willing to help out just cancelled items off my order didn't find out until I got the order then argued with me

What garbage. iOS 6’ cable had issues within 10 days. Kink in cable near charge port made wire inside bend. Would charge and then not.

Customer Service is an oxymoron- there isn’t any. 800 number is a joke. Told my cc company dispute their charges. Lifetime guarantee my butt - don’t buy these crap cables. They spend more on glitzy adverts then perfecting the cables. Never again

I've ordered several and find the products excellent. Ordered more for family now.

They claim to be “indestructible” but it broke within a couple of months.

Coming from using the regular apple charger cord I got ages ago in the phone box, these chargers are amazing. I bought a 4 foot charger to start with and was so happy with it I bought one for all my families. Super affordable with great deals like buy two get one free.

I kid you not even wrapped it around the metal bar of the veranda did a chin up holding onto either end. Worked exactly the same. I did have part of the charger pull back revealing the electrical cord however I contacted them and they replaced it hassle free just requiring my order number as well as a picture of the cord.

Even when I was unsure about shipping I contacted them on their website and they where really supportive in helping me track my order. Just like to say thank you very much to Titans Power plus I’m super happy with my purchases from you guys best charger ever !!!

Hey there. So many conflicting reviews!?!?

Anyhow mine goes like this, I've purchased 2 times from Titan & both times received products in great time & haven't had any problems with them. 3 in the house and we all have different cables and we are all still going really well. No breakages. Super happy with my purchases. Would and have recommended them to people I know. Also with 2 teenage daughters always on their phones I'm extremely happy with their products :)

Received 2 cables apps a month ago. The longer started fraying from first day. Last night the shorter cord wouldn’t charge IPad or phone. I was hoping this would be a great product but No.

It worked for a bit then started cutting out like every other cord I've ever had, happened to both me and my Mother. Wasn't aware this was some drop shipping scam. Only good thing was that the customer service lady was nice.

This is a certified drop shipping scam. I ordered 4 cables before I realized what was happening. I’ve had my credit card reverse the charges. I suggest that everyone who has ordered these, contact your bank or card company and inform them of the scam.

Stay away!!!! I ordered some retractable 3 in 1 cables and none retract! Once they come out they don’t go back in! No response to emails and the smart cable I brought which is suppose to be super fast takes longer than my standard charger! It should be called Titan Stupid Cable!!!! Run now and save your money!!!!