The Bradford Exchange Reviews

The Bradford Exchange Customer Reviews
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TERRIBLE
Definitely gets into my top 3 worst experiences of the lifetime ever!
Received a personalized item with the spelling mistake. Terrible customer service. Firstly, everytime need to wait 1.5 to 2 hours to be connected to an operator. Been told someone will contact me via 24h.
Nothing happened in 4 days. Been told that they can not issue the refund via original payment method (Paypal), only by cheque which needs to be waited for ages and sounds so ridiculous and dodgy. Everything is just terrible starting with waiting times for the item to arrive finishing to customer service.
Avoid Bradford exchange at all costs
Nope one star because it is the lowest I can rate. My order shows shipped but never arrived and the tracking number shows that a label was created but that is it. That was 11 days ago. Call to customer service not helpful at all and told to wait another six days until they will ship a replacement. Would not budge even though I paid for expedited shipping and the money was already taken out of my account. Avoid Bradford Exchange. They are nothing but thieves.
UPDATE!! I called again today after waiting the required 15 days and was told once again I had to wait more time. After going round and round with the service department that answered the phone and again being repeatedly told I had to wait more time I insisted that I talk to a supervisor. I was eventually transferred and I believe the supervisors name was Louis? Anyway he was very helpful and didn’t give me the standard “you have to wait” line and processed a replacement for me. We will see if this one actually arrives. If so I will update at that point. I still find it very troubling that I have had to jump through so many hoops to get an item that should have been delivered 18 days ago. I also find it troubling that instead of the person who answers the phone helping me I was repeatedly told to “wait longer”. Word to the wise if you call and are stonewalled ask for a supervisor!
UPDATE 2
After along to the supervisor on the 30th and being guaranteed that my item would be delivered overnight yesterday and guess what. No package. So called today and told to “wait”. Again went to a supervisor and told by them “ we are experiencing delays” and you guessed it WAIT now another 48 hours. Honestly I have never experienced the poor treatment I have received from the Bradford Exchange. Once again my suggestion to anyone is to avoid this company. They will take your money and won’t deliver anything they promise. More updates to follow.
Horrible service
I went to this business today in Philadelphia and a male employee was quite rude. Because Google doesnt say this is a warehouse on Erie avenue, I went there expecting to buy a train. There was another gentleman there who seemed to have gotten ill treatment as well.
The man who worked there asked me rudely "What do you want"? My response was I want to buy a train. He then explained we could not buy one at the warehouse. Nevertheless he was rude as hell and I suspect somewhat racist.
Poor representation
Not the product as shown on website
Bradford Exchange DO NOT BUY
Expensive Lesson
If I could leave a negative review, I would. I ordered a wallet in October. When it did not arrive two weeks past the expected time, I called. Was informed that I had ordered an item the was out of stock, and it would be shipped when it came back in stock.
I was looking for new checks for my band new business account. Unfortunately, I did not look before I ordered. I just saw checks I loved, with a checkbook cover and ordered. I got the checks, two weeks later than expected. The checkbook cover still has not been received, six weeks later. A phone call only got it reordered with the same three week wait.
This has been a very expensive lesson. I have blocked The Bradford Exchange in my web browser, marking them as a scam. I will NOT make this mistake again.
<span class="updated-review-flag"></span>Bradford Exchange, Buyer Beware, Never buy from them.
UPDATE: 1-4-2021, Called Bradford Exchange at 866-503-9057 again, spoke to (Leshawnie), was informed my handbag was still in transit from New Jersey City NJ. this time and I would be receiving by end of week.. this handbag was shipped out on Dec 3,2020.
12-29-2020, Bradford Exchange and their Customer Service Dept. Would be getting a -101 if I could.
Never received my' Disney "Forever Mickey Mouse" Women's Fashion Handbag Item Number: 127265001. Called Bradford Ex on these dates, 12-29-2020,12-24-2020, 12-21-2020 x2 because operator (Bernard) hung up on me not wanting to hand call over to supervisor.
12-15-2020, needless to say I could go on with dates from original order from Oct 2020. this hand bag was on back order but as of Dec 3,2020 when was told it was shipped and account charged is has not been received.
12-29-2020 was told by supervisor RJ handbag is in Springfield MA and will be updated today as to where its going. I also would like to make a note that Bradford Ex uses USPS and Pitney Bowes, two of the worst shipping Co. and I bought 4 handbags from Bradford Ex and each of the three i did receive were all shipped in USPS plastic bags like general mail.
I have bought way cheaper items shipped to me more presentable then Bradford Ex shipped. I will Never be buying from Bradford Exchange again, worst customer service.
The live people take your money be carful!
I went online to their website. I was not sure how to make sure my order would be done right as a Christmas gift going to some one else for Christmas never did it from there site before. I called them this morning ordered the Christmas gift to be sent to the other person.
They said on the phone that they would help me order it they did that but then said they would charge my card an everything would be all good boy was I wrong. They did that what they call a pre check to see if there was money in my account which there was.
They then charged me for stuff I did not order which I only found out about that tonight. I wanted to send the same gift to another family member so tonight I called them again and they helped do it for me over the phone try to get the same item I ordered this morning.
The first thing they did tonight was try and sell me something way more high priced more then one thing along with other things I did not want at all nor was I wanting to pay for them. They had to cancel a number of items they were trying to buy.
Well in the end I was hoping to get the item ordered I ordered this morning. It never happened said to me that I could not use my card there that is was not a card from their company.
Poor quality
Worst company ever
This is the worst company I have ever dealt with! I canceled an order on 27 October and called to confirm that it was done. Firstly they couldn't find the order and was assured no funds would be deducted.
On 18 November I was alerted that the funds were on hold. I called to request that the funds be released back as this order was canceled. I was assured by Shevaugn that this was done and no funds would be deducted. I was alerted by my bank that the funds were taken out.
I called again to ask why and was told that I must wait 3 to 7 business days for the funds to be refunded. The customer service is horrific, they lie and could care less about their major mistakes, other than reciting scripted bull to me, I will never buy from here again.
SUBSCRIPTION SCAM ??
When I ordered a pair of Christmas Ornaments there was no indication that this was a subscription and that they would bill me every 28 days for a new set of ornaments. If there was such information, it was buried in such a manner that I did not see it.
On the other hand, I just spoke to customer service and they " cancelled my subscription ". I just return mailed this last package. Waiting to see if my credit card is reimbursed. The ornaments are quite pretty but the shock of seeing another set really upset me. It was BOOK OF THE MONTH CLUB nightmare revisited !!
supposedly "uncirculated" coins?
Horrible
Bradford Exchange is a Scam
The Bradford Exchange - Poor craftsmanship
The Bradford Exchange has Poor craftsmanship.
My 5 grown kids brought me a personalized mother's day bracelet that I specifically choose. It had each child's name engraved with there birthstones on a heart shape. It also had a matching Rondelle with each child birthstone on it. 3 months later after wearing it a few times. The silver started to show a lot of scratches on it. My kids paid a lot of money for this bracelet and I'm deeply disappointed. It is called " Forever In A Mothers Heart personalized Birthstone Bracelet" $129.00. It's a beautiful bracelet online, but you can only wear it a few times before the scratches appear for just normal wearing it.
Scam Artists!!!
Star rating should be in the negative!!!
I have been waiting for 4 months for an order. Finally canceled it and this is why. We got a call from our credit card company saying that our card was under fraud investigation and a hold was put on it. Only place card was used was Bradford Exchange so person that took order stole our credit card info and tried to use it.
STAY AWAY FROM THIS COMPANY, THEY ARE SCAM ARTISTS!!!!
How do they stay in business with such horrible delivery and customer service? The CS reps on the phone or by email, are callous and unfriendly - and definitely do NOT want to help you solve THEIR problem that THEY created. Do the owners know that the employees are like this?