The Bradford Exchange Reviews

I purchased an item as a gift. I paid full price including shipping and tax. No problem with receiving the product.

About a month later they charged my CC $14.95. I quickly cancelled my card and called Bradford the next morning. They told me it was a charge for the reward program I signed up for to get free shipping. When I told them I paid for the shipping and had declined the reward offer, they said they would refund the money. They are crooked.

My husband purchased a Thomas Kinkade Life of Christ figurine in honor of our 40th wedding anniversary. What a disappointment! Instead of the hand painted ceramic sculpture portrayed in advertisements, we received a cheap plastic figurine with poorly painted details. It looks like something you would purchase from a dollar store.

Not worth it!

I made the mistake of ordering a set of commemorative coins, at the request of my wife, using my smart phone. It took a month and a half before I was notified by e-mail that the first of the series had been shipped, and another month before I received it.

Only when I read the receipt that came with it did I realize that I had authorized the Bradford Exchange to take payment from my credit card for an unspecified number of items, at unspecified intervals, over an unspecified period of time! I went to the website to check, and sure enough, there was no information as to how many items were in the series.

I had assumed that I would at least be advised when the next item was available and would be given the opportunity to approve payment. I sent a message through the company’s website voicing my concerns and asking how many items the series consisted of and how much it would cost me. I received a reply from somebody who clearly had not read my message and did not reply to my question.

I responded asking her please to reply to the question I had asked, and two days later I got a reply from a second rep (let’s call him “D”) saying, “you have already received a reply from one of our representatives”. I replied, pointing out that the first rep had NOT answered my question, and asking D to read my previous two messages and reply to my questions.

Two days later D e-mailed me again, still did NOT answer my original question, and merely informed me that the next item in the series had been shipped, something I could see for myself by logging on to may account online. I wrote back pointing out that he had still not replied to my question. He had, however, advised me that I could cancel my subscription at any time. Since he had told me that if I had any questions, he would be pleased to answer them, I asked him how I would go about cancelling.

I did NOT ask him to cancel my order, as I was trying to make up my mind whether to continue or to cut my losses. In the meantime, the second item turned up, and the shipment included a display case with space for 15 coins. This at least gave me an indication of just how much I had committed myself to paying. I reluctantly decided that, since I now had two coins from the series, I may as well receive all 15 items, but two days later I received another e-mail from D, finally informing me that the series consisted of 16 coins (I’m not sure why the box only has room for 15), and advising me that he had CANCELLED my subscription, “as requested”!

I had actually decided that I might as well accept that I was going to have to pay something like $1400, but thanks to D’s total inability to read and respond to the customer’s enquiries, I was now left with two coins and a box for 15. I wrote back and told him that all I had NOT asked him to cancel my subscription! All I did was ask him how I would go about this. He did say I could resume my subscription later if I chose to, but as I said to him, I wouldn’t take that chance, as it would probably be misunderstood and I would end up paying for the whole series again from the start.

So, not only did D ensure that I will NEVER again order anything from the Bradford Exchange, but he also lost well over a thousand dollars for his employer!

I have nothing to say about the Bradford Exchange’s products (though a lot of them seem to me to be rather tacky), but frankly, the information given on their website and in their catalogue is inadequate and misleading. Moreover, their customer service is probably about the worst I have ever been subjected to. And believe me, I have experienced a LOT of really bad service!

To be on the safe side, I asked D to confirm that my subscription was, indeed, cancelled and that he would not make any further changes to my account. Not surprisingly, five days later I have received no reply.

Just for those that think its service below AMY from Bradford reply with

Hello, I am sorry for any concerns you have with The Bradford Exchange Rewards Program. Please email us at customer_inquirybgeltd.com with your order information so we can help. -Amy

NO Such email, it jumped back as no such tread, again they answer on here but its BS. Just Mislead the ones reading, the above is crap no such email again.

Mark (BRADFORD EXCHANGE) is BS, sent form to get order reshipped and it states in 'RED' a Customer Service Person will contact within 48hrs....LIES no one ever contacted phone or email.

Its a SCAM

They take your $$$ no product, no communication just put there heads in sand, they have the money don't care.

I ordered Wren Music Box on August 29. Delivery certified 4-6 weeks. I have e-mailed their Customer Service 5 times without reply. I have rung their contact number 10 plus times - we are very busy, try later. This was supposed to be a gift to my niece with Cerebral Palsy before I leave permanently to work in a leper colony. I will buy another gift.

I am going to apply for intercession on the part of Consumer Protection in Tasmania. Are there any other websites, through which I can notify potential customers of the dire service of Bradford Exchange. Terry Bell. 7/15 Karlson St. Rosebery Tas 7470

SCAMMERS! Terrible customer service! Shipped items I never ordered with a $100 invoice attached. Expect me to fix their mistake, pay for it or take time from my job and use my gas to ship it back to them. I haven't ordered from them on over 3 years and I did NOT order this item. BBB report now.

This company is a SCAM, scam and scam. Got their advertisement in the mail for a FREE 1976 Eisenhower coin if I mailed in my information. Nothing on the mailing mentioned any cost for it and even pressured to send it back quickly for chance to win Kindle. Now I am billed $60 for this stupid thing and it is in collections.

Ordered a set of silver coins from them. It's been 8 days so far and haven't received it. Delivery said 2 to 3 business days. Have tried to contact through website and email have got nothing back. Also when I put in the tracking number to ups or the postal service it says the number isn't listed.

Would rate at -100 if I could. Ordered overpriced decorations for Disney focused granddaughters. After 2 months I called customer service - what a joke!! I was told they were lost in transit and amount was refunded. I was surprised when, 7 months later, I got a demand for payment by a debt collection agency.

I filed a complaint with BBB and was resolved.

Avoid this vendor - incompetent and sleazy.

I ordered a train set for my daughter for Christmas. They delivered piecemeal and now tell me I signed up for a payment plan of eight shipments at $100+ each. What I did receive is not close to the value paid. Stay away from this company!!!

False advertising. put in a payment subscription... The add on Instagram I posted it is a scam. Had a response from someone.

"It is as advertise. Then started being an ******. I Posted Scam. Responded back to me using my name..... And, calling me a goober. Then got an tag saying something about my account. They got kicked off Instagram.

Why can't I receive this item. I have been waiting for quite some time. I am So disappointed.

I have called on several occasions to no avail. Nothing but I'm so sorry and t understand. It will get there next month.

Well That has been going on for over a year. Isn't there any accountability with the Bradford exchange. It would be nice to receive an email indicating the it is not arriving this month.

What do I need to do to get the t last item I ordered over a year ago. I'm sorry but I gonna have to rate you ZERO

My 97 year old Mother asked me to look for a package she ordered Dec. 29, 21. Her check cleared the bank Jan. 14, 22. Several emails to customer service, no response.

Finally got a cs rep by phone. Claims they never received an order, yet they cashed the check. They won't issue a refund without a copy of the cashed check, but they will not accept an email attachment, and their fax drops calls during transmission.

I reached out on Facebook in response to one of their ads and another cs rep sent me a contact link that does not work. Scam?

Bradford exchange have been dishonest with payments. I paid the invoice and they still are trying to take money. We are now being bullied as they are sending letters threatening debt collection agencies. Why? I have letters of proof if required for others. We have had a customer service rep confirm there is no money owning, yet they still keep sending letters. Terrible communication and disappointed. We have made communication but they are very limited with reply's. Don't purchase from them.

Definitely gets into my top 3 worst experiences of the lifetime ever!

Received a personalized item with the spelling mistake. Terrible customer service. Firstly, everytime need to wait 1.5 to 2 hours to be connected to an operator. Been told someone will contact me via 24h.

Nothing happened in 4 days. Been told that they can not issue the refund via original payment method (Paypal), only by cheque which needs to be waited for ages and sounds so ridiculous and dodgy. Everything is just terrible starting with waiting times for the item to arrive finishing to customer service.

Nope one star because it is the lowest I can rate. My order shows shipped but never arrived and the tracking number shows that a label was created but that is it. That was 11 days ago. Call to customer service not helpful at all and told to wait another six days until they will ship a replacement. Would not budge even though I paid for expedited shipping and the money was already taken out of my account. Avoid Bradford Exchange. They are nothing but thieves.

UPDATE!! I called again today after waiting the required 15 days and was told once again I had to wait more time. After going round and round with the service department that answered the phone and again being repeatedly told I had to wait more time I insisted that I talk to a supervisor. I was eventually transferred and I believe the supervisors name was Louis? Anyway he was very helpful and didn’t give me the standard “you have to wait” line and processed a replacement for me. We will see if this one actually arrives. If so I will update at that point. I still find it very troubling that I have had to jump through so many hoops to get an item that should have been delivered 18 days ago. I also find it troubling that instead of the person who answers the phone helping me I was repeatedly told to “wait longer”. Word to the wise if you call and are stonewalled ask for a supervisor!

UPDATE 2

After along to the supervisor on the 30th and being guaranteed that my item would be delivered overnight yesterday and guess what. No package. So called today and told to “wait”. Again went to a supervisor and told by them “ we are experiencing delays” and you guessed it WAIT now another 48 hours. Honestly I have never experienced the poor treatment I have received from the Bradford Exchange. Once again my suggestion to anyone is to avoid this company. They will take your money and won’t deliver anything they promise. More updates to follow.

I went to this business today in Philadelphia and a male employee was quite rude. Because Google doesnt say this is a warehouse on Erie avenue, I went there expecting to buy a train. There was another gentleman there who seemed to have gotten ill treatment as well.

The man who worked there asked me rudely "What do you want"? My response was I want to buy a train. He then explained we could not buy one at the warehouse. Nevertheless he was rude as hell and I suspect somewhat racist.

This company is a joke, never buy from them they try to double and triple bill you.

I ordered a ring and necklace for my wife. I have now received the ring and it bears only a passing resemblance to the item as shown on the website. This amounts to fraudulent treatment of their customers. I will never purchase from the Bradford Exchange again. You are warned.