This company is fraud and the employees are incompetent, especially the call center supervisors. They say if the gift card is not received, the 100 day guarantee applies and they would refund the amount. DO NOT BELIEVE THIS, IT IS A COMPLETE LIE, instead what they will say is quote "the gift card was scanned and redeemed in your area so no refund will be made and there is nothing we can do" according to a supervisor name COOPER.
I had 3 gift cards that did not arrive. One card they refunded with no problem other than it took about a week to process. Second card they rejected the refund because Lena from support team said it was "scanned and redeemed in your area so no refund will be made" so she is saying that I used it????? Third card she completely ignored, did not mention anything about it. I sent at least 4 emails to Lena in support team with very detailed information, told her to respond and not ignore, finally they sent me an email. I called and spoke with supervisor RYAN, he kept saying it was not his call to make the decision about refunding that it was the support team decision, he can only relay the message.....wait a minute, what happened to the 100 day guarantee??????????
He doesn't know anything about that? Not sure if he was a person in charge based on his answers....ok, my purchase date was 1/24/16....after raising my voice to the call center and sending numerous emails, I finally got my two refunds on 3/16/16. FINALLY I CAN MOVE ON WITH MY LIFE AND NOT DEAL WITH A FRAUDULENT COMPANY.
Again, NEVER would I deal with a fraudulent company again....then, on 4/11/16 they reversed one of my refunds and charged it on my credit card again and I received an email from Lena that based on their research of all their past refunds, they felt that my one of my refund was invalid and so they would need to charge again for a gift card that I NEVER received. Are they kidding, seriously????????
After being on the phone for 30 minutes (wait time plus speaking to a CSR Iman), a so called supervisor name COOPER finally got on the line. He says he stands by their decision because "the card was scanned and redeemed in my area" so he is basically accusing me of RECEIVING THE CARD, REDEEMING IT and that I am lying about the whole thing. Is this really a legitimate company or is this a company that is running in someone's garage? I told COOPER they need to drop the current charge for a gift card that I have not received in a very aggravated voice and he said "we cannot do any business with you if you come out like this" OK....does he actually think I want to do business them after all this nonsense. Again I am questioning if he is indeed a person in charge.
He was no help at all, he was extremely defensive and did not know how to handle this situation. I told him this fraudulent act will be reported and I will give negative but honest reviews and his response was "Thank you for that". If they have to rip me off for an amount of 22.16 and they don't care about being reported to BBB and get horrible reviews from me and many others, I question how long this company will survive.
I learned my lesson and I am glad that I was not ripped off a huge amount like other people but a company like this should not get away with ripping people off. Always research a business before using a business. From now on, I am going to check BBB and review all the customer complaints before I give my money to a company. I have learned a valuable lesson thanks to Raise.com.