Pura Vida Bracelets Reviews

Pura Vida Bracelets is a brand of bracelets that states they have taken some of the beauty, culture, and lifestyle of local Costa Rica and brought it to the rest of the world, with the goal of doing some good.
How Does Pura Vida Work?
According to their website, the two creators of the Pura Vida Bracelets brand were inspired to create their company after a vacation in Costa Rica.
The term “Pura Vida” seems pure life, and they say it is an important Costa Rican philosophy that “encourages the appreciation of life’s simple treasures.”
This philosophy advocates slowing down, celebrating good fortune, and refusing to take anything for granted. The website says this philosophy is all about living life to the fullest, and each bracelet is carefully handcrafted in Costa Rica with this in mind.
In addition to selling beautiful, artisanal crafted bracelets, Pura Vida Bracelets says that their goal is to “do more,” which is why they have the Charity Collection. This collection is created to help people give back to causes all over the world.
Currently this company is partnered with more than 190 different charities and has donated almost one million dollars to these charities through the sale of their products. They are also a member of 1% for the Planet, meaning they donate 1% of their annual net revenue to environmental organizations worldwide.
Cost/Price Plans
This company sells a variety of products in categories like Bracelets, Clothing, Bikinis, Accessories, and more, and with such a large variety there is also a large variety in the prices of these products.
That being said, all prices are clearly displayed on each product page, and this company is currently providing free shipping to all US states.
Refund Policy
This website is very clear that they do not provide any refunds to their customers, as they work with a very particular set of products and a percentage of their profits are donated to charity.
However, if your purchase does arrive damaged you are welcome to contact their Customer Service team in order to arrange a replacement, and if your bracelet breaks within one year of purchasing it, customers are welcome to send it back to them and they will send you a “fresh new bracelet.”
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by phone at 858-232-4945, by email at [email protected], or by using their Submit a Request link on their FAQs page.
Reputation
Pura Vida bracelets get mostly positive reviews from customers, with most of the complaints being regarding shipping times.
That being said, even though this company does not provide returns or refunds of their products, most of their products are fairly affordable so customers may not mind trying their products for themselves.
If you have any experience with Pura Vida Bracelets or their products, please leave your reviews below.
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Pura Vida Bracelets Customer Reviews
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Package came postage due
What the heck
Terrible customer service!
Horrible. Didn't order anything from here just right now took from my account 15£, just like that...
NO CUSTOMER SERVICE
NO CUSTOMER SERVICE!! Do not shop with them. I have been trying to get there assistance to track down my order for weeks and all they do is send me a link to the tracking service.
I have contacted the delivery service and they have advised that Pura Vida need to contact them to raise an investigation and they refuse to do this. They are unhelpful and lack compassion or care for their customers.
They couldn't even tell me the date my order was shipped and have done nothing to help.
Horrible Organization
Buyer Beware / Major RIPOFF
Pure Vida has an automatic renewal program and unlike most other businesses they do not send out an update email that your account is about to be automatically renewed.
They charge your credit card and then when you contact them to cancel the account you are informed that they will not refund your credit card. All they will do is stop auto renewal for the next year.
So you get to pay for another year you do not want before your account can be closed. This has never happened with any other business that I have had. It is a RIPOFF. I only have them 1 star because you have to give them something to write a review. (Would not recommend their bracelets for an adult)
This monthly service was a Christmas gift for a young girl. She actually makes her own Bracelets now and they are a far better quality product than She received from Pure Vida and she is in 8th grade.
Horrible customer service
Shady company
Buyer Beware
If you search the SAME complaints keep…
If you search the SAME complaints keep appearing..always customer service! I had a months long saga for an item not shipped
new customer
Excellent product and service
Their BOGO is BOGUS!
PuraVida is Good :)
DON'T BUY FROM PURA VIDA!! WORST COMPANY!
I ordered a white bracelet and they sent me the wrong one and when I finally did get in contact with someone a week or so later because they are too lazy to respond back within a decent time, they DID NOT care I got the wrong bracelet and they would NOT send me the right one!!! It wasn't even white!!
What kind of company doesn't care about their customers???
They would not take the wrong bracelet back and send me the right one!! Who does that? They clearly don't care for customers.
TOTALLY agree! Customer service is the worst!
Pura Vida Bracelets = SCAM!
I completely agree! They sent me the wrong bracelet and when I finally did get in contact with someone they DID NOT care I got the wrong bracelet and they would NOT send me the right one!!!
What kind of company doesn't care about their customers???
I HATE them and regret ordering from them.
I feel like this is an over exaggeration bi have been buying from them for the last two months no issues. I have also recieved an item broken and I reached out to them the day it happened. They replied next day and sent me a replacement by the end of the week.
They do get crazy busy between their black Friday sale and Christmas, so that is likely the issue with the response time. I hope you resolved your issue.
Agree the customer service may be ok SOMETIMES..but certainly not consistently
Cheap product
I ordered the turquoise bar necklace. All of the customer reviews on the site gushed about the beautiful blue color. My necklace arrived looking like a cheap piece of cloudy white plastic---no blue turquoise color at all. I contacted the company and wrote a negative review on their site (which they removed in less than a day), but did not hear back. It took three emails and 2 negative reviews to get a response : "take a photo of your necklace and we'll see if it's the wrong color".
Lousy customer service!
Fraudulent Company
Possible scam
Ordered leggings for my daughter in January.
As of today March 28th no update emails on this order. I have Emailed the company 3 times, no response. No answer on their customer service phone line DO NOT ORDER FROM THIS COMPANY!
Are you sure you have the right company? They dont sell leggings.
Disappointed
Order came 3 days late
have you received them yet? I am trying to contact their customer service too because I have a duplicate order. I got an email stating my order was incomplete, so I reordered and then got an email saying my original order (that was stated as incomplete) was shipped. Hoping to resolve this soon and not pay for two sets of bracelets. Otherwise I guess someone will be getting that for Christmas lol