Pura Vida Bracelets Reviews
About Pura Vida Bracelets
PuraVidaBracelets.com is the online home of Pura Vida Bracelets, a company that says they have taken some of the beauty, culture, and lifestyle of local Costa Rica and brought it to the rest of the world, with the goal of doing some good.
How Does It Work?
According to their website, the two creators of the Pura Vida Bracelets brand were inspired to create their company after a vacation in Costa Rica. The term “Pura Vida” seems pure life, and they say it is an important Costa Rican philosophy that “encourages the appreciation of life’s simple treasures.”
This philosophy advocates slowing down, celebrating good fortune, and refusing to take anything for granted. The website says this philosophy is all about living life to the fullest, and each bracelet is carefully handcrafted in Costa Rica with this in mind.
In addition to selling beautiful, artisanal crafted bracelets, Pura Vida Bracelets says that their goal is to “do more,” which is why they have the Charity Collection. This collection is created to help people give back to causes all over the world.
Currently this company is partnered with more than 190 different charities and has donated almost one million dollars to these charities through the sale of their products. They are also a member of 1% for the Planet, meaning they donate 1% of their annual net revenue to environmental organizations worldwide.
Cost/Price Plans
This company sells a variety of products in categories like Bracelets, Clothing, Bikinis, Accessories, and more, and with such a large variety there is also a large variety in the prices of these products. That being said, all prices are clearly displayed on each product page, and this company is currently providing free shipping to all US states.
Refund Policy
This website is very clear that they do not provide any refunds to their customers, as they work with a very particular set of products and a percentage of their profits are donated to charity. However, if your purchase does arrive damaged you are welcome to contact their Customer Service team in order to arrange a replacement, and if your bracelet breaks within one year of purchasing it, customers are welcome to send it back to them and they will send you a “fresh new bracelet.”
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by phone at 858-232-4945, by email at [email protected], or by using their Submit a Request link on their FAQs page.
Reputation
Unfortunately there are not very many customer reviews of this company and their products at this time, making it difficult for customers to know whether or not they wanted to try this company for themselves. That being said, even though this company does not provide returns or refunds of their products, most of their products are fairly affordable so customers may not mind trying their products for themselves.
Competitors and Alternatives?
There actually are many different companies in operation that provide customers with the ability to purchase high quality products, clothing, and accessories while still providing for a charitable cause, including Umano Clothing, Combat Flip Flops, Bead for Life, and many others.
If you have experience with this company or their products, please leave your Pura Vida Bracelets reviews below.
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13 ‘Pura Vida Bracelets’ Reviews
If you search the SAME complaints keep…
If you search the SAME complaints keep appearing..always customer service! I had a months long saga for an item not shipped
I have just started ordering from Pura Vida. A friend who has spent time in Costa Rica was wearing them and I thought it was a great cause. I have ordered twice and have had no issues at all. The bracelets are just as shown on their site and are holding up well. Will continue to buy from them until someone can give me a good reason not to.
I have been ordering from Pura Vida for almost 3 years. I've bought hundreds and my orders have always been correct, the one time I had an issue with the slide on a bracelet being too loose they sent a new one right away and said to keep the original. I've had no issues with quality of the bracelets, in 3 years, out of 80 bracelets I've worn, only 1 has broken and I caught it on something very sharp. I think they are a great company!
This company is not on the up and up regarding their BOGO sales. I ordered a style pack of 10 bracelets that qualified for BOGO....NO WHERE did it say I had to put 2 style packs in my cart to qualify....I ordered 1 thinking I was was getting a second style pack free. Since I thought I was getting 20 bracelets for the price of 10, I added a "mystery" bracelet for $4 extra dollars....THAT $4 bracelet was what I got for free and only 1 style pack. When I emailed to complain, they sent me a link for an article that explains their BOGO policy and there wasn't anything they could so for me. Their website is NOT user friendly and this company is non-transparent and could care less about their customers. BUYERS BEWARE!
I don't really know what is happening here, but my experience with PuraVida was lovely. I placed my order on the week of Black Friday and didn't get my order in time, so I emailed them and they sent it within two weeks. When I received my package I realized I was missing one bracelet so I emailed them with evidence that they forgot to send me one. They apologized and said they'd pay for the bracelet and the shipping fee which made me relived. The reviews in PuraVida are not there just for display, I genuinely think that it is a good place to purchase bracelet and accessories, and if you had a bad experience, I want to apologize and hope that you all have better customer's service the next time you decide to order from them.
I ordered a white bracelet and they sent me the wrong one and when I finally did get in contact with someone a week or so later because they are too lazy to respond back within a decent time, they DID NOT care I got the wrong bracelet and they would NOT send me the right one!!! It wasn't even white!!
What kind of company doesn't care about their customers???
They would not take the wrong bracelet back and send me the right one!! Who does that? They clearly don't care for customers.
I purchased 4 bracelets as a Christmas gift and only received 3. I’ve been trying to reach them for over a week using various methods and I have yet to hear from them or reach them. They’re a fraud. Don’t purchase from them - worst customer service ever...it’s non-existent. I doubt they exist and feel like I’ve been scammed.
I completely agree! They sent me the wrong bracelet and when I finally did get in contact with someone they DID NOT care I got the wrong bracelet and they would NOT send me the right one!!!
What kind of company doesn't care about their customers???
I HATE them and regret ordering from them.
I feel like this is an over exaggeration bi have been buying from them for the last two months no issues. I have also recieved an item broken and I reached out to them the day it happened. They replied next day and sent me a replacement by the end of the week.
They do get crazy busy between their black Friday sale and Christmas, so that is likely the issue with the response time. I hope you resolved your issue.
Agree the customer service may be ok SOMETIMES..but certainly not consistently
I ordered the turquoise bar necklace. All of the customer reviews on the site gushed about the beautiful blue color. My necklace arrived looking like a cheap piece of cloudy white plastic---no blue turquoise color at all. I contacted the company and wrote a negative review on their site (which they removed in less than a day), but did not hear back. It took three emails and 2 negative reviews to get a response : "take a photo of your necklace and we'll see if it's the wrong color".
Lousy customer service!
