Porch.com is a website that says their goal is to help homeowners not only get access to professionals who are able to help them with their home remodel projects, but also with inspiration and information for those same projects.
According to their website, Porch.com was created as a website that wanted to bring all of the available information on home remodel projects together in one place, so you can get ideas for your projects, find the professionals that are highly rated and can pull them off, and also find information regarding the estimated costs and time line of the project you're envisioning.
How Does It Work?
Once you've determined what kind of project you are interested in, you can search through professionals in a few different ways. First, you can use their Neighborhood View feature to look at professionals that your neighbors have used and endorsed.
You can also search through professionals by project type and cost, or by filtering through your personal preferences in areas like expertise, service, licensing, credentials, and more.
This website and service is completely free to use when finding inspiration, information, or searching for and contacting professionals for your projects.
Since Porch.com does not charge their members money to use their website, they do not have a Refund Policy. Customers who feel that they may have a reason for wanting a refund from their professional must contact that company and deal with them directly.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints is to do so by phone at 855-549-6019, by email at [email protected], or by submitting them directly to the website.
Third party independent reviewers really love the concept of Porch.com, though there is concern as to how difficult it is to bring together all of them information they are attempting to provide in an accurate way. The belief is that while there may be some issues early on in their launch phase, this company has lots of potential.
Competitors and Alternatives?
There are other websites that do provide feedback and reviews of home care and constructions professionals, like AngiesList.com, ServiceMagic.com, and Billy.com, but none of them attempt to provide the wide range of information offered by this website.
If you have any experience with this company or their products, please leave your Porch.com reviews below.
26 ‘Porch.com’ Reviews
We recently called Porch to replace and install 4 new fans in our home. When the Porch employee came to our home to do this job, he was completely clueless and it took him over 2 hours to work on fan which he did not even finish because he did not have the appropriate tools, asked us to go to the hardware store for him, and did damage to our ceiling. He repeatedly stated that he didn't care whether or not he was doing his job right or well because he was going to get paid any way. At that point, we had to kick him out. He was VERY disrespectful, disorganized, very messy, not knowledgable, and extremely inexperienced. We would NEVER recommend Porch to anyone. They are one of the worst companies we have ever dealt with. DON'T ever contact Porch.
We have pictures to prove it.
The worst. If you are a contractor then stay as far away from Porch as possible. They are running a scam. there is no oversight of the leads they send and 95% of them aren't legitimate.
Out of about 20 leads I accepted over a 6 month period, I got one job.I only ever talked to two customers.One is the job I got.The rest were bad telephone numbers, disconnected numbers and people that never requested any work.
Bad place. Save your money. and don't let them tell you they are affiliated with Lowes they are not anymore, Lowes dropped them because of there bad business practices.
What is for sure unknown to the public is the contractors pay for these leads even though porch makes and leads the public to think they are free and they are far from it. We pay $50 for a furnace replacement lead only to find out it is a wrong number or the consumer has no clue why you are calling and refunds are almost impossible. Home Advisor the same way and in fact i think they all share bogus info and play it off as a solid lead. So if your a contractor don't bother if your a consumer be careful where you leave your In fo and call a licensed contractor direct. I have 3 of them and run a top of the mark company. Porch has never background checked us only when it was through Lowe's. You can't have a state license if your a criminal. Also consumers continue to shop on price and that is dangerous because normally they get taken when they do that. Thanks!
I had never heard of Porch.com. Lowe's recommended it for some tile work I needed done. Handyman showed up high, from another State. He did a poor job, and I was billed an extra hour for no work. I contacted Porch emailing a picture. They claimed they could not access the picture then after sending again they stopped replying to me. Will take issue up with credit card company. The Porch "Warranty" is only marketing words.
I hired one of their "screened" contractors and he stole my money. Never did the work. I went for their "guarantee" and submitted everything they asked for -- INCLUDING MY BANK STATEMENT even though I had already sent them the cancelled check!! -- and then they say I am not eligible because I paid the contractor instead of them!?? DO NOT USE PORCH
Porch.com took over for a company already completing my lawn service. From the time they took over until we ended the lawn service with them, we had nothing but problems and very poor communication. They did not show up on the days promised, and when rescheduled, still didn’t show up on the day as promised. They cut our Internet cable lines and shredded them and left and no notice that they did so. The repair man who came to fix our lines said it was obvious they had been cut and anyone should have noticed. The final issue was that we got a call that our yard could not be serviced on the day promised and would be scheduled for the following day. No one showed up for three days and when trying to call, we would get an automated response email or no call back. After several calls and being put on hold for 30 minutes with no one answering, we got a call stating the people doing our yard had quit and there was no one to service our area. It took over a week to get this response, and during that time I could’ve been looking for a new service. I was told by the representative no one would be coming out to do our yard but that I wouldn’t have re-scheduling issues anymore. My response was if he couldn’t send anyone out of course I wouldn’t have re-scheduling issues because no one was showing up to miss the appointment. Very unprofessional company and no communication