Porch.com is a website that says their goal is to help homeowners not only get access to professionals who are able to help them with their home remodel projects, but also with inspiration and information for those same projects.
According to their website, Porch.com was created as a website that wanted to bring all of the available information on home remodel projects together in one place, so you can get ideas for your projects, find the professionals that are highly rated and can pull them off, and also find information regarding the estimated costs and time line of the project you're envisioning.
How Does It Work?
Once you've determined what kind of project you are interested in, you can search through professionals in a few different ways. First, you can use their Neighborhood View feature to look at professionals that your neighbors have used and endorsed.
You can also search through professionals by project type and cost, or by filtering through your personal preferences in areas like expertise, service, licensing, credentials, and more.
This website and service is completely free to use when finding inspiration, information, or searching for and contacting professionals for your projects.
Since Porch.com does not charge their members money to use their website, they do not have a Refund Policy. Customers who feel that they may have a reason for wanting a refund from their professional must contact that company and deal with them directly.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints is to do so by phone at 855-549-6019, by email at [email protected], or by submitting them directly to the website.
Third party independent reviewers really love the concept of Porch.com, though there is concern as to how difficult it is to bring together all of them information they are attempting to provide in an accurate way. The belief is that while there may be some issues early on in their launch phase, this company has lots of potential.
Competitors and Alternatives?
There are other websites that do provide feedback and reviews of home care and constructions professionals, like AngiesList.com, ServiceMagic.com, and Billy.com, but none of them attempt to provide the wide range of information offered by this website.
If you have any experience with this company or their products, please leave your Porch.com reviews below.
26 ‘Porch.com’ Reviews
The sales team at porch are very informative and great at sales.
However, follow though in setting up our account was horrible.
We were registered in Kansas, even though the company is located Houston, Texas. We specified that we do not service septic tanks.
Septic tanks were at LEAST 50% of our leads, and when we didn't call the customer, and disputed the charge, Porch complained that we were not returning customer phone calls. 3 months after closing my account I am still getting emails from Porch.
I thought they were going to be different!
Sadly, a rip off like MOST companies that are structured this way.
I put my request for a general contractor to add a kitchen to my new home. 3 GCs contacted me out of which 2 could not start any time soon and I was in a hurry. The housewarming was in a month. I went with the 3rd who assured me we will not be done by the party but definitely close to presentable. That was the 5th of September. Today is the 25th of October. I have my roof weatherproofed ( which isn't level, accumulates rain water and is not sealed where it ends) and framework half done (the stucco guy cannot finish his stucco work and the glass guy cannot put the glass in since my GC was waiting for the floor to be done). But he did the framework! Before the floor (construction 101, I was told later). Needless to say they want to finish their work and get paid! Sorry for the TMI. I asked if I could have a handyman for odd jobs before the party since they weren't doing anything. He gave me a 17 years of experience electrician who broke my TV first thing! I got mad and obviously fired him. Told him to bring his invoices 2 days later(after the party) and get his payment. He came back in 2 (Tuesday) days demanding $11,700! We paid him $6000 and persuaded him to just finish what he had started and get paid with the next check exactly a week from that day. He said he cannot come until next monday. He called Monday to say he can't make it till Wednesday. He comes on Wednesday at 2:30pm and said since its late he'll start the next day AND asked for that check, of course! We couldn't give him a check that day and requested to give us a day or two but to please at least start work! This is when I was told "I am not interested in doing your project, just pay me the $5,700. I contacted the police to understand where I stand. The officer advised me to call him and have him take his things. Pay him if I want to but get it in writing. All that got done and then I approached Porch that backs the work of their contractors. I provided them all the paperwork, pictures etc they needed and they said they will resolve this and even give me $1000 towards what's been spent. A week later, they contacted me saying they had spoken to the GC and it's a money issue so they'll stay out of it. Nothing regarding the pictures, the project not near completion, how other techs could not get paid because his work was incomplete or how the whatever little was done was also done wrong. When I kept emailing and calling as to how they could just take the word of a contractor over a client (who had nothing to lose, except a much anticipated kitchen!). Bottom line....they will take their contractors side no matter what and their guarantees and their contractors line up is BS!
Porch sales pitch is the only thing that was good. Customer service was lacking, all leads were fake phone numbers, customers wanted free estimates to negotiate real estate, competitors looking for comparable pricing etc. Nothing was actual potential customers.
Told porch account representative to close our account as soon as our required 3 months was up, it was not done and Porch will not refund money.
A total scam
Total loss, is a waste of time and money. This company provided nothing but false leads. None of which were in the ZIP Codes that we paid for.
This is the worst company that I have ever been evolved with. The account was never set up correct. I get leads from a different state and different services that we don't provide. I called and emailed sever times and the problems was never solved. I thought i would pay them for the first three months for the service that I as not happy with But after the three months they keep taking money from my account. In spite of me cancelling my service via. Email and spoke to two reps. THIS IS THE SAME COMPANY AS HOME ADVISER. If you ask them they say no.
Signed up with porch, 3 month minimum contract at 300 a month. Immediately after signing porch dropped the ball, account manager was out of town, sick, not available etc so now I am paying for a service that I am not signed up or receiving anything from. Weeks later account manager sets everything up finally. I already knew at this point I would likely be canceling after my 3 month. 3rd month charge comes around so I call porch to cancel. The rep tries to convince us not to cancel and after being firm he states that it will be cancelled and I will NOT receive any further charges. This month comes around and I am charged. I immediately call porch on friday october the 9th around 7AM arizona time. I speak with a young man who has to research my account and read " all the notes". He then tells me he sees what has happened is that the person who cancelled my account sent the cancelation to my account manager who no longer works there and that he would forward all this information to my new account manager who would then refund the 4th charge of 300. Rep stated he saw all my calls and my cancellation request email. He puts me on hold for five minutes while he makes "notes" and sends to his supervisor. he assures that this will be refunded and it was an error on porchs side. Now this week I call and ask why am I still not refunded. rep states she will have to research and call me back. She calls today to inform me she does see that I cancelled and listened to the call but she does not see a refund request and is not authorized to do so, but she will offer me one month free, I basically laughed in her face. I do not want anything to do with this company and just want the 300 refunded. The rep told me she also sees that lack of communication on there part but she doesn't know how to refund me so instead she would like to offer free services. NO THANKS. company is a scam and I should have known from the cold calling sales tactics. I would like a refund for the october charge
I have generated good leads from Porch for the last 12 months. Especially, fill-in projects when other projects are on hold Porch has helped generate extra revenue. And has helped provide exposure to audience in search of our services. I gladly recommend Porch.
I joined Porch 2 months ago bought a specific upscale zip code. I have gotten several leads not in zip code but up to 50 miles away . All leads were horrible I do custom work these leads were for horrible nasty jobs I would never do