Porch.com Reviews

Porch.com
Based on 31  Reviews



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About Porch.com

Porch.com is a website that says their goal is to help homeowners not only get access to professionals who are able to help them with their home remodel projects, but also with inspiration and information for those same projects. 

According to their website, Porch.com was created as a website that wanted to bring all of the available information on home remodel projects together in one place, so you can get ideas for your projects, find the professionals that are highly rated and can pull them off, and also find information regarding the estimated costs and time line of the project you're envisioning. 

How Does It Work?

Once you've determined what kind of project you are interested in, you can search through professionals in a few different ways. First, you can use their Neighborhood View feature to look at professionals that your neighbors have used and endorsed.

You can also search through professionals by project type and cost, or by filtering through your personal preferences in areas like expertise, service, licensing, credentials, and more.

Cost/Price Plans

This website and service is completely free to use when finding inspiration, information, or searching for and contacting professionals for your projects. 

Refund Policy

Since Porch.com does not charge their members money to use their website, they do not have a Refund Policy. Customers who feel that they may have a reason for wanting a refund from their professional must contact that company and deal with them directly.  

Customer Service Contact Info

Customers who would like to contact their Customer Service team with questions, concerns, or complaints is to do so by phone at 855-549-6019, by email at [email protected], or by submitting them directly to the website.

Reputation

Third party independent reviewers really love the concept of Porch.com, though there is concern as to how difficult it is to bring together all of them information they are attempting to provide in an accurate way. The belief is that while there may be some issues early on in their launch phase, this company has lots of potential.   

Competitors and Alternatives?

There are other websites that do provide feedback and reviews of home care and constructions professionals, like AngiesList.com, ServiceMagic.com, and Billy.com, but none of them attempt to provide the wide range of information offered by this website.   
    
If you have any experience with this company or their products, please leave your Porch.com reviews below.

31 ‘Porch.com’ Reviews
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1 Review

Do not use this company



January21, 2018

I called this company after Home Depot refereed then to be for cabinet installments. I gave them all the all the information about the cabinets and they let me know the price I would pay at the end of the job. They sent someone by the name of Blake. He came late didn’t finish the job. He told me I had to pay more in order to finish the job. I called the person back that I made the appointment with and finally agreed to pay another $700 to finish the cabinets because I was threatened to be taken to court if I did not pay. Well the guy came didn’t do the job right and when I told him I didn’t approve of his work, he threatened to punch me in my face and stormed out of my house. Beware of this company and a contractor named Blake!!!

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1 Review

Do not use them, you will waste your money



August31, 2017

They charged my card, they don't have the leads in my field and they are not giving my money back. I tried to expand my trade a little, but still no leads in my area. Been 6 months no leads no refund and leads that they did provide were junk. Stay away, don't waste money like I did.

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September 18, 2019

yep they charged me per lead and then sold the same lead 8 other times.most customers want 3 or 4 contractors NOT 8 or more.When I call the lead they hang up because of to many calls STAY AWAY dont waste your money

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1 Review

AWFUL Porch Pro Advertising



June6, 2017

We signed on August 2016. Had a budget of $250 of leads coming to us each month. If a customer requested a basement remodel, we'd get charged $50 right off the bat. The problem was, when we'd call or email we wouldn't get a response back. This kept happening over and over. It's June 6, 2017. Finally, one customer told me she had received over 10 Contractor leads and her phone was ringing off the hook, frustrated and began avoiding all calls.
If we didn't receive communication back from the customer within one to two days, we'd ask for a refund. If you waited any later than that, Porch won't refund you. WELL, Porch has now altogether began ignoring our refund request and I can't call them directly - only an email is provided (BIG PROBLEM!). If I send an email, it takes PORCH weeks to get back to me.
We're fed up with Porch (which is Lowe's Home Improvement). Canceling our Porch Pro membership.

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1 Review

used to be a good service - used to be



February11, 2017

The company used to have its contractors subscribe to zip codes and you would receive all the leads for those zip codes as a one time charge. Then they went the way of pay per lead and everything went down hill. You will be lucky if you can ever even speak to 40% of the leads they give you, and they are giving customer info to 4 companies. NO CUSTOMER wants to setup four bids One or two contractors will automatically be ignored by the customer. They also exaggerate what the customer actually wants so they can charge you more per lead.

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1 Review

porch allowing company reviews by NON CUSTOMER



November16, 2016

PORCH allowed a disgruntled FACEBOOK moron,who was upset with a FACEBOOK POST to put in a negative company review regarding racism,.....which has nothing to do with HVAC,,{my trade}....I informed PORCH of the negative complaint which never had a connection with my heating company....never done work for this guy,never even met him,,,,,,,,,,,yet PORCH wants me to go thru loops to clear my name,,,they want me to sign up and start account to fight this,,,,jeez,,,,,,what a shitty company,,i don,t want a account or anything from them WTF>

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1 Review

A Service Company's Perspective.



November10, 2016

The sales team at porch are very informative and great at sales.
However, follow though in setting up our account was horrible.
We were registered in Kansas, even though the company is located Houston, Texas. We specified that we do not service septic tanks.
Septic tanks were at LEAST 50% of our leads, and when we didn't call the customer, and disputed the charge, Porch complained that we were not returning customer phone calls. 3 months after closing my account I am still getting emails from Porch.
I thought they were going to be different!
Sadly, a rip off like MOST companies that are structured this way.

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1 Review

DO NOT go through them!



October24, 2016

I put my request for a general contractor to add a kitchen to my new home. 3 GCs contacted me out of which 2 could not start any time soon and I was in a hurry. The housewarming was in a month. I went with the 3rd who assured me we will not be done by the party but definitely close to presentable. That was the 5th of September. Today is the 25th of October. I have my roof weatherproofed ( which isn't level, accumulates rain water and is not sealed where it ends) and framework half done (the stucco guy cannot finish his stucco work and the glass guy cannot put the glass in since my GC was waiting for the floor to be done). But he did the framework! Before the floor (construction 101, I was told later). Needless to say they want to finish their work and get paid! Sorry for the TMI. I asked if I could have a handyman for odd jobs before the party since they weren't doing anything. He gave me a 17 years of experience electrician who broke my TV first thing! I got mad and obviously fired him. Told him to bring his invoices 2 days later(after the party) and get his payment. He came back in 2 (Tuesday) days demanding $11,700! We paid him $6000 and persuaded him to just finish what he had started and get paid with the next check exactly a week from that day. He said he cannot come until next monday. He called Monday to say he can't make it till Wednesday. He comes on Wednesday at 2:30pm and said since its late he'll start the next day AND asked for that check, of course! We couldn't give him a check that day and requested to give us a day or two but to please at least start work! This is when I was told "I am not interested in doing your project, just pay me the $5,700. I contacted the police to understand where I stand. The officer advised me to call him and have him take his things. Pay him if I want to but get it in writing. All that got done and then I approached Porch that backs the work of their contractors. I provided them all the paperwork, pictures etc they needed and they said they will resolve this and even give me $1000 towards what's been spent. A week later, they contacted me saying they had spoken to the GC and it's a money issue so they'll stay out of it. Nothing regarding the pictures, the project not near completion, how other techs could not get paid because his work was incomplete or how the whatever little was done was also done wrong. When I kept emailing and calling as to how they could just take the word of a contractor over a client (who had nothing to lose, except a much anticipated kitchen!). Bottom line....they will take their contractors side no matter what and their guarantees and their contractors line up is BS!

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Total waste of time and money



July15, 2016

Porch sales pitch is the only thing that was good. Customer service was lacking, all leads were fake phone numbers, customers wanted free estimates to negotiate real estate, competitors looking for comparable pricing etc. Nothing was actual potential customers.
Told porch account representative to close our account as soon as our required 3 months was up, it was not done and Porch will not refund money.
A total scam

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