Porch.com Reviews
Porch.com Customer Reviews
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A contractor who has tried to use porch
Lowe's Recommended
I can tell you this as a contractor. I have used porch and they are a big rip off. they sent me so many bad leads. bad phone numbers They make it very hard to get a refund. I called Lowes corp they told me they are no longer affiliated with porch. that was the only reason I join porch because they were affiliated with Lowes. I have called and talk to people that have know clue why Im calling them. they still have 300.00 of my money. was told they dont give refunds.
What you say is 100percent true, they also will not take my CC info off their site. Luckily I can lock the card!
RIP off!!
Unreliable and no communication
Kristen
Bad Contractor
Horrible Company. Beware of hidden fees.
I was told $129.00 for brush removal for two hours work.
I booked online and was told I would receive a phone call to confirm.
I never received a phone call.
I called them the next morning, and they said they just saw it and booked it 3 days in the future at 10:00 am.
I got a call before 10:00 am on the day they were to come, and they said they just saw it on their books, and have to reschedule. Then he added the $89.00 per truck load to remove the brush on top of the $129.00. (The city lets you dump brush for free, or the dump charges $10.00 per load). Where they got $89.00 per load is "BS". By the time I would have been done, I would have owed them $396.00.
I told them to forget it.
Porch is pretty slippery. Do not use them!
Outside House Painter
Do not use this company
Do not use them, you will waste your money
yep they charged me per lead and then sold the same lead 8 other times.most customers want 3 or 4 contractors NOT 8 or more.When I call the lead they hang up because of to many calls STAY AWAY dont waste your money
AWFUL Porch Pro Advertising
We signed on August 2016. Had a budget of $250 of leads coming to us each month. If a customer requested a basement remodel, we'd get charged $50 right off the bat. The problem was, when we'd call or email we wouldn't get a response back. This kept happening over and over. It's June 6, 2017. Finally, one customer told me she had received over 10 Contractor leads and her phone was ringing off the hook, frustrated and began avoiding all calls.
If we didn't receive communication back from the customer within one to two days, we'd ask for a refund. If you waited any later than that, Porch won't refund you. WELL, Porch has now altogether began ignoring our refund request and I can't call them directly - only an email is provided (BIG PROBLEM!). If I send an email, it takes PORCH weeks to get back to me.
We're fed up with Porch (which is Lowe's Home Improvement). Canceling our Porch Pro membership.
used to be a good service - used to be
porch allowing company reviews by NON CUSTOMER
A Service Company's Perspective.
The sales team at porch are very informative and great at sales.
However, follow though in setting up our account was horrible.
We were registered in Kansas, even though the company is located Houston, Texas. We specified that we do not service septic tanks.
Septic tanks were at LEAST 50% of our leads, and when we didn't call the customer, and disputed the charge, Porch complained that we were not returning customer phone calls. 3 months after closing my account I am still getting emails from Porch.
I thought they were going to be different!
Sadly, a rip off like MOST companies that are structured this way.
DO NOT go through them!
Total waste of time and money
Porch sales pitch is the only thing that was good. Customer service was lacking, all leads were fake phone numbers, customers wanted free estimates to negotiate real estate, competitors looking for comparable pricing etc. Nothing was actual potential customers.
Told porch account representative to close our account as soon as our required 3 months was up, it was not done and Porch will not refund money.
A total scam
Stay away from this company.
Had the exact same experience, total waste of time and money. Leads were from fake phone numbers or customers who wanted free quotes to negotiate real estate. This company is a scam.
Do not ever use Porch in any way, what so ever.
They are truly crooks, with their, BBB friends as well. All working to get your money, by ripping you off.