NextDoor.com Reviews
About NextDoor.com
NextDoor.com is a new, private social network designed just for you and the other members of your neighborhood and your community to interact online in order to make your neighborhood better and safer.
How Does It Work?
According to their website, the goal of this website is to give neighbors and communities a place to interact with each other to get to know each other better, and in the process, create a better and safer community.
To sign up as a member of NextDoor.com, you must submit your residential address as well as go through a series of multiple verifications to ensure that you are actually a member of the neighborhood, and not an outsider.
Members must always use their real names, and not chosen internet handles, and they have completely control over how much information is shared and where it is shared. They also promise that their member information will never be available on public search engines like Google, and that no member information will ever be shared with third party advertisers.
Once you are a member, NextDoor.com encourages you to use their site as a place to share information, like to spread the word about break-ins, find trustworthy babysitters or pet sitters, ask for help in locating lost pets, or simply to find out peoples’ names and organize neighborhood social functions.
Cost/Price Plans
This website is very adamant that they are completely free for members to sign up and use to interact with their neighbors and other members of their community. In order to ensure the most memberships and interaction, this website decided not to include membership costs.
Refund Policy
Since no fees are paid at any time to NextDoor.com, there is no Refund Policy being offered by this website. Instead, if customers are ever invited by an ad or a link to go outside of this website and make a purchase, they will have to adhere to any Refund Policies offered by the website where they are actually making their purchase.
Customer Service Contact Info
Customers who have questions, concerns, or complaints they would like to direct to their Customer Service team can contact them by submitting them directly to their website through their Terms & Conditions page, which offers a Contact Us link at the bottom of the page.
Reputation
Unfortunately there are some negative complaints about this website online. However, none of these complaints appear to be about the security of this website or the lack of privacy measures, which is often what most people are concerned about when sharing details of their home life.
Most of the complaints by far were regarding the content of the information discussed on their neighborhood’s page, with most people saying that this is just a place for judgmental neighbors to sit around and gossip about the people in the neighborhood they don’t know or don’t like. Others complained that there were too many neighbors using this site as a way to sell or promote things for sale.
However, it does genuinely seem as though these experiences are not in the majority, and that your experience will depend greatly on the neighborhood you live in, and the “lead” contact in your neighborhood, as the lead is the person who establishes your neighborhood page and sends out the initial invitations.
In general it seems as though there is a lot of good that can be taken away from the proper and appropriate use of this site, and the more neighbors who get involved, the more likely it is that the site will be used for what it is intended for.
Competitors and Alternatives?
Certainly the internet is home to a wide variety of different social networks, and many neighborhoods already offer pages on popular social media sites like Facebook, or they may offer a Twitter handle for sharing of informational as well.
If you have any experience with this company or their products, please leave your NextDoor.com reviews below.
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56 ‘NextDoor.com’ Reviews
There are suppose to be "Leads" for each neighborhood that oversees the posts.
In my last Nextdoor community there were a number of conscientious Leads that did a great job.
In my current Nextdoor community there are literally no Leads attending to the posts. There are people who have obviously false names denigrating and trolling others. When I sent a message to the "Lead" a month ago about my concern, no response.
I no longer feel safe using Nextdoor. If you use it, be careful what you disclose about yourself as some people on it are not identifying who they are and are up to no good.
you can never talk to a person and you get scams to login to different websites that are not next door i feel its not safe
I am in Hagerstown MD on next door. Not only is the mayor show signs of bullying and aggression on next door and other platforms, but so do other residents when you point out facts in contrary to what they want to shove down your throat.
They are a giant bunch of entitled, white privileged individuals. If you point out facts when they are wrong, they have you blocked, effectively silencing you and revoking your first amendment right to free speech.
I am white myself, and don’t believe in, nor condone the actions of a fair amount of my current neighbors. I am blown away by the treatment you get by a lot of the residents here, as it is not neighborly, or American at all. Next door in other areas may be ok, but I wouldn’t get it here, nor would I want to live here. Stay away from Nextdoor in this area, as well as stay away from Hagerstown MD,
I tried to sign my parents up for this, but it wanted to have my list of email contacts. That's ridiculous so I threw away the application. Now a year later they send me an email as if my parents, who don't even live there anymore, have an account!
I HOPE YOU ARE READING THIS BEFORE YOU START THE SIGN-UP PROCESS. DON'T DO IT.
So many complaints not sure where to begin. First, this site is not monitored by anyone. It was originally meant as a neighborhood site to welcome new neighbors, give recommendations on restaurants, businesses, etc. Now it is nothing more than a battle zone where everyone is busy putting down others opinions and battling it out publicly.
Secondly, certain topics such as politics, marijuana or any other controversial subjects should be banned. There are always conflicts when those topics are discussed that create a lot of hostility.
When Nextdoor decides to kick a member off the site, they should give a warning rather than just kick someone off with no notice or even an email after the fact explaining why or for how long. The whole site, in my opinion, is a huge joke filled with nothing but childish adults who feel the need to be right or better than the next guy.
There are way to many "neighbors" that seem to use this venue to insult, humiliate, and embarrass anyone for posting something they deem a waste of time, stupid, etc. I posted once and never again.These neighbors are not in the least bit interested in alerting anyone except to let the neighbourhood know what tasteless bores they are.I thought this app was going to really help fight crime, suspicious activity, lost pets etc. But these bores can't handle that at all. No it must be their way so they insult and intimidate everyone. Of course there is no way to block them or report their nasty comments.
You can report their nasty comments and hell will freeze before the site does anything unless they are a repeat offender. The site has become a complete joke filled with hostile people who just want to belittle others
Yes unfortunately.
They will refuse to delete your personal information when requested. This country desperately needs federal internet privacy and data protection laws.
Even if you realize they want to steal all your contacts and you abort instead of completing the application, it's too late!
Actually the leads are crapped on quite a bit. Nextdoor does not take action in quite a few instances that would make logic sense. They've had a bug out for over 3 weeks now and its not fixed. There are some bad leads. Getting Nextdoor to fix the problem and perm ban those who abuse volunteer leads is a problem. The rules haven't been modified for the new "interest" groups, that they have been promising for ?2 years? at least, I think. Businesses are allowed to do anything they want because ND wants the money. There are ways to fix the issues, but Nextdoor doesn't want to do anything about it.
Bottom line: when leadership is bad then you get the leads problems discussed about here. You'll see good leads back off and not bother. Then it turns into the lost dog/cat, needing recommendations vs. reading what is already out there but you're too lazy to look for it or ask how to look for it forums that people don't involve themselves in.
At least you acts as a lead. The lead in my community is absentee and has no interest in doing a thing.
I did a ton for them, and not only got no common sense/logic help (new Support people haven't followed guidelines and I finally said something about how bad it was they didn't know the rules) but quit bothering doing a lot of checking. Now the forum is not what it used to be. Their own fault. Don't listen, because all they care about is the data mining from the millions of dollars they got.
I did, quite a bit. Then after the lack of support from Nextdoor, the back biting from neighbors, they now get more petty fights breaking out, more lost dog/cat that many don't look at. I've been told the business postings and the lost dog/cat are big ones for chasing people away. People refuse to look and see if there is a recommendation before they ask for one. The feed is then useless for many. Sort of feeds on where people don't want to bother unless they ask for something and then go. Sad.
