NextDoor.com Reviews

NextDoor.com is a social network designed to connect members of the same neighborhood with the aim of allowing users to interact with neighbors, as well as local businesses and public services.
The company states they provide services in 11 countries and 280,000 neighborhoods globally.
How Does NextDoor.com Work?
According to their website, the goal of this website is to give neighbors and communities a place to interact with each other to get to know each other better, and in the process, create a better and safer community.
To sign up as a member of NextDoor.com, you must submit your residential address as well as go through a series of multiple verifications to ensure that you are actually a member of the neighborhood, and not an outsider.
Members must always use their real names, and not chosen internet handles, and they have completely control over how much information is shared and where it is shared.
They also promise that their member information will never be available on public search engines like Google, and that no member information will ever be shared with third party advertisers.
Once you are a member, NextDoor encourages you to use their site as a place to share information, for example to spread the word about break-ins, find trustworthy babysitters or pet sitters, ask for help in locating lost pets, or simply to network and organize neighborhood social functions.
Cost/Price Plans
NextDoor states that they are free for users to sign up and connect with their neighbors and other members of their community.
In order to ensure the most memberships and interaction, this website decided not to include membership costs.
Refund Policy
Since no fees are paid at any time to NextDoor.com, there is no Refund Policy being offered by this website.
Instead, if customers are ever invited by an ad or a link to go outside of this website and make a purchase, they will have to adhere to any Refund Policies offered by the website where they are actually making their purchase.
Customer Service Contact Info
Customers who have questions, concerns, or complaints they would like to direct to their Customer Service team can contact them by submitting them directly to their website through their Terms & Conditions page, which offers a Contact Us link at the bottom of the page.
Reputation
Unfortunately there are some negative complaints about this website online.
However, none of these complaints appear to be about the security of this website or the lack of privacy measures, which is often what most people are concerned about when sharing details of their home life.
Most of the complaints by far were regarding the content of the information discussed on their neighborhood’s page, with most people saying that this is just a place for judgmental neighbors to sit around and gossip about the people in the neighborhood they don’t know or don’t like.
Others complained that there were too many neighbors using this site as a way to sell or promote things for sale.
However, it does genuinely seem as though these experiences are not in the majority, and that your experience will depend greatly on the neighborhood you live in, and the “lead” contact in your neighborhood, as the lead is the person who establishes your neighborhood page and sends out the initial invitations.
In general it seems as though there is a lot of good that can be taken away from the proper and appropriate use of this site, and the more neighbors who get involved, the more likely it is that the site will be used for what it is intended for.
Competitors and Alternatives?
Certainly the internet is home to a wide variety of different social networks, and many neighborhoods already offer pages on popular social media sites like Facebook, or they may offer a Twitter handle for sharing of informational as well.
If you have any experience with NextDoor or their services, please leave your reviews below.
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NextDoor.com Customer Reviews
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Biased against conservatives
NextDoor = Bad Like X
NextDoor - The Place for NonThinkers - Heavy on the ads. Heavy on the censorship. Users access only to report on neighbors. Watched by LEOs. They send letters to neighbors with your name inviting them to NextDoor without your authorization. I'd rather use X than this
This app is pretty well worthless
The people who work in next door neighbor obviously can't do their job.
This app is pretty well worthless deactivate account when you haven't even posted anything
They cancel your account for no reason and won't contact you back
Site made for democrats.
Funny, in my neighborhood it's the exact opposite. And I live in a "liberal" neighborhood.
ND is a complete liberal democrat run website full of Californias worst leads. I just joined and they suspended my account with no justification. Have not been on the site a complete week and they suspend me. Hmmmmmm
Poorly Managed
CORPRATE BULLIES
Since 2021, the company has experienced a sustained decline in its stock performance, culminating in a staggering -76% decrease over the past five years.
Maybe there plummeting stock is a derivative of these types of activities.
This service provider is criminal..
Be careful with Next door!
There is no customer service for any help, its only automated. They make it impossible to dispute payment. (I had to change banks)
They offer no real service and there is no real way to see what service they provide. I think this company is criminal and should be prosecuted to the fullest.
Ai BS
Commies 'R Us
They try to pass themselves off as neutral in Politics and lifestyles. Conservatives are openly mocked but when we counter, they suspend your account.
Typical liberal commie BS.
I totally agree. There was a thread that I responded to, and my comment which was on the conservative side was removed. The posting I responded to, which was definitely on the left woke side, was not removed. It would be nice if Elon started a competitor to Nextdoor where free speech was allowed.
In my experience, the opposite occurs. The conservative sides seem to claim being "disrespected" if any other party disagrees with them and the other parties post is deleted.
Plus, they allow certain people to post 3rd party material while others are restricted. hmmmm. There has to be a way to bring ND down a peg or 2.
NOT A GOOD SITE AND NOT MONITORED AT ALL
Nextdoor is the ABSOLUTE WORST. They continually let repeat offenders who are MAGA post egregious lies and conspiracies. Even if the post is reported the forum doesn't remove the article. They are TERRIBLE AT MONITORING THIS SITE and apparently don't care if our democracy falls to a dictator because they do NOTHING to stop the spread of conspiracies and pure lies. I wish I could give them a negative review.
This is a fake review, they block and band Maga on site and continually harass and time out moderates. Nextdoor was developed with BLMM and is extreme left.
It is true that they continually block and remove conservative-leaning comments
Sorry, agree with Marcia. Can't provide references or documentation to statements and when you request such items, poster calls you disrespectful. If I can't find the source of someone's statement, reference, documentation or data to support and ask for it, that's not disrespectful. That's doing due diligence so I can make an informed conclusion of the statement.
What Platform Is The Worst? Nextdoor.com!
Nextdoor.com is THE worst social media platform on the internet right now. Such a supreme disappointment because it COULD BE such a great site instead we're all frustrated over the subjective moderation based on faulty Leads, Review Team and others. It's a personal bloodbath if they don't like you. They will suspend you. They will block you. They are ruining any chance for Nextdoor.com to be what it was meant to be: an uplifting community format.
Next-door Leads, Moderators and Reviewers on the site are not given these Titles because they are knowledgeable of social media content or for their 'Good' Character or Good Standing in the Community. They volunteer so they can keep certain people they don't like silenced with views they don't agree with. Many of them are professionals in real estate or people with friends they protect in real estate.
Moderators and Team leads often violate ND guidelines and contribute to right-wing conspiracy. They post right-wing articles and attack anyone who disagrees with their views, often referring to neighbors as delusional, etc. Neighbors, who have reported them, usually end up being
suspended. Even neighbors who posted pictures of flowers and their dog had all of their posts removed. The Leads and Review Teams themselves need to be suspended and banned. They should be removed from those positions.
Team leads often have duplicate accounts and, even when those accounts are reported, ND allows them continue as team leads.They pick and choose what posts remain based on their own personal preferences and professions.
If the Creators of Nextdoor want to know why their website is tanking, it's because most neighbors don't feel welcomed, and aren't being welcomed openly. It is a discriminatory, nasty way of trying to meet your neighbor.
Get rid of the Leads, Review Team members and any other human doing their best to regulate and monitor the platform based on their own personal, political and professional preferences. It's a horrible platform ran by people that are personally-invested in the censorship of all users.
This is a total lie. Everything I have experienced is the exact opposite. Because I am conservative, and I post conservative viewpoints, I have now been blocked twice, and my comments have been removed three times.
Not a total lie. This person is relating their experience, not yours. You are denying that this person's experience can be valid. Very sad, as you are cancelling them out as a person and cancelling any possible intelligent and adult conversation, with respect for each other that might help you both to, at least, understand the other persons opinions even if you disagree.
No oversight for volunteer moderators
They use Nextdoor users to volunteer to moderate the app. If a moderator decides they don’t like you or disagree with something you posted they deactivate your account.
I use the app to sell to people in my neighborhood and have spent hours upon hours listing hundreds of items. And for whatever reason they shut you down without notice. The first time they shut my account down without notice was because of a conversation I was having with another neighbor and I sent her a prayer as she was going through a hard time. I guess you’re not allowed to do that but they are not consistent because I’ve seen plenty of posts where people talk about their faith.
The second time the “volunteer” decided to shut my account down was because I commented on someone else’s post that was political. Apparently they didn’t approve my post but everyone else’s posts were just fine and I know because my spouse has an account and I checked and everyone was still active users. This is now the third time they closed my account because they require me to upload my drivers license to verify I am who I am. However my husband has never had to do that. This time around I did not engage in the feed all I used it for was to sell items. I have posted over 200 items which is time-consuming and I was in the middle of conversations with buyers about my items that I can’t reply to now and all that time and energy. These “volunteer” moderators are just everyday users of the app and don't get paid by Nextdoor and have the ability to close any account down they want. I have helped my neighbors out by selling quality items at a great price and never had a bad review or complaint from another user. Very unprofessional. I feel targeted and discriminated against. They have class action lawsuits against them for many things and I am going to sign up. The fact that they have no oversight paid next-door employees to approve or decline moderators that close users' accounts for whatever reason they want. I disputed the first time and was told the bottom line we Don't have to have a reason, its at the moderator's own discretion.
Do Not Believe Nextdoor Propaganda.
Yep They are totally politically biased
100%! I get thrown off for speaking the truth after somebody on the left starts the conversation and their comments are left up & mine get removed and then I get thrown in next-door jail for 30 days! Why is it OK for the left to be making political comments? It’s not right!
In my case, it's ppl on the right who trash and report me. At this writing, I'm, "Indefinitely Locked Out," bc someone said I wasn't using my real name! The ppl running this "joint" are too ignorant to Google a person's name, in order to see that they're who they say they are, and hold a management position with a good reputation at a nationally recognized company. My recommendation is, DON'T JOIN NEXTDOOR!
I find it hard to believe that you were removed because you are on the left. All one has to do is look at all the threads, any threads, and you will find that all the left leaning use will be left alone. Occasionally, you’ll see a conservative view.
unethical company
Way too much information on NextDoor
WOW!!! MAGA??? REALLY?? Maybe it was just somebody posting to make others aware of something out of the ordinary in their neighborhood because somebody’s creeping around their home so they were just letting their neighbors know! Most SANE people don’t just go to some random person’s house and stand at their door. Sorry…they just don’t! God forbid something did happen and then people would be saying “why didn’t anybody warn us”! That is the truth! Being proactive about something doesn’t make someone paranoid, but it sounds to me maybe you are about MAGA!!! SERIOUSLY!
Crazy Liberal Site
Same thing happened to me. My husband and I have been on Nextdoor for over 5 years. Our name has ALWAYS been "The Flemings" because both of us use the account. Today, upon logging on, it says my account was suspended INDEFINITELY for using a "fake name." No warning, no notice beforehand. Okay, then take your site and SHOVE IT!!! Good riddance.
next-door, is a toxic troubling biased site with a train wreck of a CEO
There is no way I can recommend this absolutely horrible app in good faith to my fellow man.
This site is so corrupt and biased, and ran so poorly. It's shameful and embarrassing for this corporation.
It's a shame, because the site could have a good premise. But unfortunately, the corporation, CEO, and minions Destroyed this site- for Possibly being a decent helpful neighborly site.
The moderators, leads,and customer support team are completely juvenile, and vindictive, Along with not following the company guidelines.
When you are active on the site, everybody tattles on everybody for trigger words and comments. It's Extremely childish.
The moderators and leads do not adhere to the company policy guidelines, but intern they pick and choose what they feel is incorrect lingo by their feelings; Not by the company guidelines!
When you write the company to report an issue, such as a poor moderators and a vindictive leads. You will either be ignored, Receive an incompetent representative, who Clearly does not read your complaint, nor cares, and just writes back with a bunch of misinformation, or they will deactivate your account for being difficult Because you wish to accuse a fellow team member. Hence the word, vindictive.
This company prides itself on being neighborly, kind, nondiscriminatory, non-bulling, and racist. But yet they are all the above.
Who wants to be on a site that behaves like teenagers? I sure don't.
Do yourself a favor before you join this app.
Do your own research.
Start with the Better Business Bureau. 99% one star reviews with the same complaint I am writing above. There are also other review sites that are exactly the same.
If that is not enough evidence for you not to join this toxic site, then I don't know what to tell you.
And to end; The site does nothing regarding assisting the fellow neighbor, other than the occasional lost dog or lost cat.
It really is a waste of time.
Ditto
Horrible Forum not accountable for their actions.
Nextdoor is very abusive!
I voice my opinions about the injustices done to people such as me, on that website/app, and those people keep hiding my comments like a bunch of Communists that they are!!!
Then they also have the nerve to suspend me like if I was some troublemaker which I'm not. They abuse their authority and treat us unfairly just because they don't like what we say! I will find a much better app than this, and I hope they feel bad about how they treated me and several others!
Very toxic and bigoted people running this horrible app! I wish I could sue for emotional damages!
Oh my gosh! I just got suspended because I said nextdoor policy is nazi-ish! They have a rule that if your comment or post is removed you are not allowed to talk about the removal or the RULES on the feed! They don't want neighbors to know that nextdoor leads and moderators are power hungry.
Toxic site for toxic people
Ditto, ditto, ditto.