NextDoor.com Reviews
NextDoor.com is a social network designed to connect members of the same neighborhood with the aim of allowing users to interact with neighbors, as well as local businesses and public services.
The company states they provide services in 11 countries and 280,000 neighborhoods globally.
How Does NextDoor.com Work?
According to their website, the goal of this website is to give neighbors and communities a place to interact with each other to get to know each other better, and in the process, create a better and safer community.
To sign up as a member of NextDoor.com, you must submit your residential address as well as go through a series of multiple verifications to ensure that you are actually a member of the neighborhood, and not an outsider.
Members must always use their real names, and not chosen internet handles, and they have completely control over how much information is shared and where it is shared.
They also promise that their member information will never be available on public search engines like Google, and that no member information will ever be shared with third party advertisers.
Once you are a member, NextDoor encourages you to use their site as a place to share information, for example to spread the word about break-ins, find trustworthy babysitters or pet sitters, ask for help in locating lost pets, or simply to network and organize neighborhood social functions.
Cost/Price Plans
NextDoor states that they are free for users to sign up and connect with their neighbors and other members of their community.
In order to ensure the most memberships and interaction, this website decided not to include membership costs.
Refund Policy
Since no fees are paid at any time to NextDoor.com, there is no Refund Policy being offered by this website.
Instead, if customers are ever invited by an ad or a link to go outside of this website and make a purchase, they will have to adhere to any Refund Policies offered by the website where they are actually making their purchase.
Customer Service Contact Info
Customers who have questions, concerns, or complaints they would like to direct to their Customer Service team can contact them by submitting them directly to their website through their Terms & Conditions page, which offers a Contact Us link at the bottom of the page.
Reputation
Unfortunately there are some negative complaints about this website online.
However, none of these complaints appear to be about the security of this website or the lack of privacy measures, which is often what most people are concerned about when sharing details of their home life.
Most of the complaints by far were regarding the content of the information discussed on their neighborhood’s page, with most people saying that this is just a place for judgmental neighbors to sit around and gossip about the people in the neighborhood they don’t know or don’t like.
Others complained that there were too many neighbors using this site as a way to sell or promote things for sale.
However, it does genuinely seem as though these experiences are not in the majority, and that your experience will depend greatly on the neighborhood you live in, and the “lead” contact in your neighborhood, as the lead is the person who establishes your neighborhood page and sends out the initial invitations.
In general it seems as though there is a lot of good that can be taken away from the proper and appropriate use of this site, and the more neighbors who get involved, the more likely it is that the site will be used for what it is intended for.
Competitors and Alternatives?
Certainly the internet is home to a wide variety of different social networks, and many neighborhoods already offer pages on popular social media sites like Facebook, or they may offer a Twitter handle for sharing of informational as well.
If you have any experience with NextDoor or their services, please leave your reviews below.
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NextDoor.com Customer Reviews
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No oversight for volunteer moderators
They use Nextdoor users to volunteer to moderate the app. If a moderator decides they don’t like you or disagree with something you posted they deactivate your account.
I use the app to sell to people in my neighborhood and have spent hours upon hours listing hundreds of items. And for whatever reason they shut you down without notice. The first time they shut my account down without notice was because of a conversation I was having with another neighbor and I sent her a prayer as she was going through a hard time. I guess you’re not allowed to do that but they are not consistent because I’ve seen plenty of posts where people talk about their faith.
The second time the “volunteer” decided to shut my account down was because I commented on someone else’s post that was political. Apparently they didn’t approve my post but everyone else’s posts were just fine and I know because my spouse has an account and I checked and everyone was still active users. This is now the third time they closed my account because they require me to upload my drivers license to verify I am who I am. However my husband has never had to do that. This time around I did not engage in the feed all I used it for was to sell items. I have posted over 200 items which is time-consuming and I was in the middle of conversations with buyers about my items that I can’t reply to now and all that time and energy. These “volunteer” moderators are just everyday users of the app and don't get paid by Nextdoor and have the ability to close any account down they want. I have helped my neighbors out by selling quality items at a great price and never had a bad review or complaint from another user. Very unprofessional. I feel targeted and discriminated against. They have class action lawsuits against them for many things and I am going to sign up. The fact that they have no oversight paid next-door employees to approve or decline moderators that close users' accounts for whatever reason they want. I disputed the first time and was told the bottom line we Don't have to have a reason, its at the moderator's own discretion.
Do Not Believe Nextdoor Propaganda.
Yep They are totally politically biased
100%! I get thrown off for speaking the truth after somebody on the left starts the conversation and their comments are left up & mine get removed and then I get thrown in next-door jail for 30 days! Why is it OK for the left to be making political comments? It’s not right!
In my case, it's ppl on the right who trash and report me. At this writing, I'm, "Indefinitely Locked Out," bc someone said I wasn't using my real name! The ppl running this "joint" are too ignorant to Google a person's name, in order to see that they're who they say they are, and hold a management position with a good reputation at a nationally recognized company. My recommendation is, DON'T JOIN NEXTDOOR!
unethical company
Way too much information on NextDoor
WOW!!! MAGA??? REALLY?? Maybe it was just somebody posting to make others aware of something out of the ordinary in their neighborhood because somebody’s creeping around their home so they were just letting their neighbors know! Most SANE people don’t just go to some random person’s house and stand at their door. Sorry…they just don’t! God forbid something did happen and then people would be saying “why didn’t anybody warn us”! That is the truth! Being proactive about something doesn’t make someone paranoid, but it sounds to me maybe you are about MAGA!!! SERIOUSLY!
Crazy Liberal Site
Same thing happened to me. My husband and I have been on Nextdoor for over 5 years. Our name has ALWAYS been "The Flemings" because both of us use the account. Today, upon logging on, it says my account was suspended INDEFINITELY for using a "fake name." No warning, no notice beforehand. Okay, then take your site and SHOVE IT!!! Good riddance.
next-door, is a toxic troubling biased site with a train wreck of a CEO
There is no way I can recommend this absolutely horrible app in good faith to my fellow man.
This site is so corrupt and biased, and ran so poorly. It's shameful and embarrassing for this corporation.
It's a shame, because the site could have a good premise. But unfortunately, the corporation, CEO, and minions Destroyed this site- for Possibly being a decent helpful neighborly site.
The moderators, leads,and customer support team are completely juvenile, and vindictive, Along with not following the company guidelines.
When you are active on the site, everybody tattles on everybody for trigger words and comments. It's Extremely childish.
The moderators and leads do not adhere to the company policy guidelines, but intern they pick and choose what they feel is incorrect lingo by their feelings; Not by the company guidelines!
When you write the company to report an issue, such as a poor moderators and a vindictive leads. You will either be ignored, Receive an incompetent representative, who Clearly does not read your complaint, nor cares, and just writes back with a bunch of misinformation, or they will deactivate your account for being difficult Because you wish to accuse a fellow team member. Hence the word, vindictive.
This company prides itself on being neighborly, kind, nondiscriminatory, non-bulling, and racist. But yet they are all the above.
Who wants to be on a site that behaves like teenagers? I sure don't.
Do yourself a favor before you join this app.
Do your own research.
Start with the Better Business Bureau. 99% one star reviews with the same complaint I am writing above. There are also other review sites that are exactly the same.
If that is not enough evidence for you not to join this toxic site, then I don't know what to tell you.
And to end; The site does nothing regarding assisting the fellow neighbor, other than the occasional lost dog or lost cat.
It really is a waste of time.
Ditto
Horrible Forum not accountable for their actions.
Nextdoor is very abusive!
I voice my opinions about the injustices done to people such as me, on that website/app, and those people keep hiding my comments like a bunch of Communists that they are!!!
Then they also have the nerve to suspend me like if I was some troublemaker which I'm not. They abuse their authority and treat us unfairly just because they don't like what we say! I will find a much better app than this, and I hope they feel bad about how they treated me and several others!
Very toxic and bigoted people running this horrible app! I wish I could sue for emotional damages!
Toxic site for toxic people
liberal and censorship of the left!
I totally agree with you 100%! Whenever I respond to someone’s comment it’s because they are the ones with misinformation and misleading information! Whenever I point something out and I always come with my facts and point out what they said was wrong, I get warrant I get my comments, hidden or removed and it’s all because they don’t like the…TRUTH! I posted videos of the person who is in the WH now, about some thing he had said, and I actually saw it as it was on TV so I went, and I got that video clip and posted it and they told me that it was against their guidelines! I said the truth is it guess your guidelines? If it has anything to do with President Trump, or if you’re collecting them because they only listen to and watch tidbits of a video like, for instance, the insurrection, they always leave the part out about President Trump saying, will all walk over to the capital together in a peaceful manner! Anything that fits their agenda is all they give a crap about! I can’t wait till Trump takes office! #MAGA #Trump2024
Nuremberg Code violating KILLERS W KEYBOARDS
The most fascist platform i have seen, they will censor all medical and scientific information, actively preventing informed consent, in the middle of a medically experimental crisis, they censor all truthful science and information and push and publish only corporate-approved disinformation and misinformation, and prevent u also from criticizing them. They actively disseminate false information as truth, going above and beyond to protect the profits of big pharmaceutical companies w a very well known criminal history, by preventing ppl from sharing concerning information that contradicts the propaganda.
They censored me for using one word 'wrong'('scamdemic' - experimental medical decisions), they censored me when i asked qs about the 5g tower down my street (medical experiment, new tech), they censored me when i made a comment that a homeless man needs a priest, because he was talking to himself (called it 'shaming', yet i did not post the video, just expressed compassion!?), they censored me when i made comments about the Nuremberg Code, and they censored me for criticizing them.
too many sensitive individuals
too many sensitive individuals on this app that complain if they dont like your choice of words they just shut you off with out even telling you what you said that was so upsetting, and of course a normal person would not be offended in any way what is written.
Blatantly Biased
Absolutely Useless.
Awful moderators. Awful site. Called names shamed
Absolutely awful - I got called names for people disagreeing with a petition I shared for the ltns on my road - reported it..they stated it didn't break guidelines, meanwhile all my shared articles relating to politics, local councillors etc are being hidden as they break guidelines.
Absolutely shameful practice.
One sided , biased crap. Unfortunately myself and several neighbours have all had the same issues and have left it . I think it should be reported for supporting bullying and shaming of people whose opinions differ..I'm a full grown adult - I understand people have a difference of opinion. But as an adult I choose to ignore the post. Not comment on them constantly shaming the person. How this is being allowed I'll never know but I'm determined to share the word and try to ensure people steer clear of this app ! Shamed for being working class, driving, called a liar amongst other names I won't mention. All allowed. Me posting an article relating to Lambeth councils residents survey results etc is deemed inappropriate. Awful experience. Awful moderators. Awful people. Not all but most! Please steer clear !
I agree. Those people abuse their authority like the fascists that they are. They wrongly accuse me of being "disrespectful" when we are the ones being disrespected by them. So I'm with you.
Not Safe for Christians or Conservatives
Correct and I agree
Agreed!
Unfair practices/assessments
I was a neighbor on Nextdoor in a large Texas city and it was great, it was being used for it’s intended purpose, to build a better community. Then I moved to a small town in Texas. Here Nextdoor is a dumpster fire. A great divide between political parties, 75% vs 25% where the majority harasses the minority on a daily basis. I’m a reviewer and there are so many reported comments that ND has to remove, yet there no punishment, other than removal of their comments. It happens over and over and because of that, it will remain a dumpster fire.
One of these persons (in the 75%) sent a made up/fake comment on a private message between the two of us to Nextdoor support and because of that fake comment that was never a part of our conversation (where she she claimed she’d told me to stop messaging her) which she never wrote in the course of our conversation, I was suspended for 14 days. So I appealed, fortunately I take screenshots and I sent ND an email, providing these screenshots as proof of the conversation as it was when I left the private messaging conversation. Undeniable proof.
Where this person’s “fake” comment she sent to ND came from, I don’t know but it never appeared during the conversation as of when I left it. Screenshots prove it. Again, Nextdoor somehow sided with this woman and denied my appeal. So I appealed that decision. I pointed out step by step who said what in chronological order supported again by the screenshots up until the time I permanently left that private messaging conversation. I’m awaiting a response. How anyone can deny what was actually said vs a comment (lie) that came out of nowhere to be sent to ND I just don’t understand. It was made up and that was never in the conversation.
Meanwhile this woman is allowed to continue with all the comments that get her in trouble time after time. So much so she created a proven number of FOUR accounts, which she stated herself on the main feed, they were in the very same neighborhood using DIFFERENT NAMES and I’m the one that got suspended. I’m a dedicated reviewer trying to improve the Nextdoor experience in this town and Nextdoor support knows that.
Yet despite my record of being honest, fair and unbiased, backed up with actual screenshots I received the punishment, for this woman’s lie. This is egregious and an obvious unfair assessment of the situation and consequent punishment.
ND 100% denies appeals, why they have an appeal process in place is questionable being that they never say they are wrong, never admit to being wrong regardless of evidence, and always side with personal friends of their leads - their display of entitlement is disgusting.
NEXTDOOR is heavily socialist/liberal controlled
Clearly, there are many more that see what Nextdoor really is because of all the one star comments... here is my review (from experiences)...
I completely agree that Nextdoor is silencing those with Conservative opinions. They are in fact the worst "social site" on the internet... even worse than Fbook!
I recently made a comment regarding a person selling flowers on the streets, while their babies sat in the shade... in the HOT blistering heat in TEXAS... I posted this comment... "Naturally gotta wonder, is she American or someone here illegally?" It is well known FACT that people (non American) are here illegally, and needy. My comment was removed, as "disrespectful". Nothing disrespectful about questioning this behavior.
On another note, the same day, I made a comment regarding Governor Abbott of Texas as being the better choice for Texas than ANY Democrat, because people are moving here in droves from Democrat led cities and states... to escape crime ridden (primarily) Democrat cities, and states. My comment was removed.
CLEARLY, it appears that Nextdoor is stifling opposing views, and opinions. I have documented each and every time I have been silenced... and also this REVIEW. It appears that Nextdoor is not for Conservative, rational thinkers. Nor is it about "community" and "neighbors". It appears to be a very divisive platform, where the socialists and liberals have a voice over Conservative ideas and opinions
That likely depends on where you live. I'm in a neighborhood that is very conservative, so the leads shut down anything that doesn't fit that agenda.
Next door
My intention is people need to lock vehicles and stop letting animals get free and removing fees.. it's every other post. It's not disrespectful. It's disrespectful to get a animal and then dump it and or to remove it cause you choose to get it and now it's a big inconvenience somehow.
What is disrespectful is the people that keep wanting to flag and afraid of the truth.
What's disrespectful is my freedom to express the truth. How would you feel if you were that pet stuck in 100 plus degrees and outside dumped or scared and not know where you were?
What's disrespectful is the people that don't lock vehicles up and complain like it is the community fault. What do you think happens when you lock a vehicle and hide items? Less likely to get broken into or rummage through.
Sad for our country that things have come this far...
Absolutely disgusting gang stalking app that assists Karens and other busy bodies spy on, stalk, harass, slander, ridicule, bully, shame, and ultimately destroy neighbors they don’t even know.
Secretly of course – just like the Stasi of East Germany, the Gestapo of Nazi Germany, the KKK, etc... reading over these reviews it seems many of you have allowed yourselves to become distracted by the Right vs. Left narrative.
Yes, this company was founded by some San Francisco leftists, but they really don’t care. If you move a lot , you will find that both the fascists on the right and the commies on the left are using this app to try and take over neighborhoods and drive the people they don’t like out (or better yet, have them secretly ‘disappeared’).
Have things really gotten to this point in the good ol’ US of A? Sadly yes, and the argument could be made that things have always been this way , if you take into account the great American tradition of extra-legal judiciary measures (that word that you’re not allowed to mention if you want your review posted.
Its not even a question IF its happening, just a question of HOW MANY victims there have been at this point, and how many of those were innocent.
But this app is just a tool, a weapon if you will, and weapons don’t have agency of their own. Whatever prevailing doctrine in whatever particular town, rest assured this app will be weaponized against anyone who not only dare opposes, but also anyone even suspected of not being completely on-board with the programming.
The biggest clown world punchline of this all is that the Nextdoor Corporation likes to promote itself as a great way to foster neighborliness and build ‘nice’ communities, when we all know that in the real world its being used to engender hatred, discord, and negativity. Those who use this app to try and gain 100% control over their environment are the ones who should be ashamed, and maybe should try reading the US Constitution (for once).
All few remaining sensible and freedom loving Americans be aware, and maybe we should band together to try and have this company taken down. Class action lawsuits are being organized, but it may already be too late for America.
I am with you completely