Joyus.com says that their goal is to help people "live more beautifully" so all products and information they share on their website is intended to help you live life "better, simpler, more fun, and more beautiful."
According to their website, "real beauty is a state of mind" which comes from believing in yourself and living a life that is meaningful, and this belief is behind each product they choose and offer to their customers.
How Does It Work?
A team of experts in the fields of fashion, beauty, and health help Joyus.com find the best products available, and they promise to only share the products that they truly love. In addition, every product they highlight comes with a some advice from their team of experts, and ranges from "little tips to big ideas" all in video form.
Products on this website range vastly in pricing, due to the types of products they offer, from cashmere sweaters all the way to eye lash curlers, as well as products on sale. You can search the website complete for free as a visitor, and they do not have any published fees for becoming an "Inner Circle" member.
Their website states that unworn, unused merchandise in the original packaging with all original included materials may be returned within 30 days of when your order originally shipped, unless the product states otherwise at the time of purchase.
Inner Circle members will get store credit refunded to them as well as free return shipping; non-members will have their purchase refunded less the cost of Shipping and Handling if they use the included return shipping label.
Customer Service Contact Info
Customers who have questions, issues, or complaints can submit them directly to their website, or they can contact them by email at [email protected], by telephone at 866-856-9878 and finally by traditional mail at 375 Alabama St., Suite 325, San Francisco, CA 94110.
Joyus.com seems to have a fine reputation online, though unfortunately there are not too many customer reviews you can use to really make a full assessment of their products or company policies.
Is It Safe?
There do not seem to be any complaints about safety with regard to this company.
Competitors and Alternatives?
While Joyus.com has a unique perspective on how they choose their products, websites that sell fashion and beauty products are hardly difficult to find, with companies like Ideeli.com, Sephora.com, and many more.
If you have any experience with this company or their products, please leave your Joyus.com reviews below.
23 ‘Joyus.com’ Reviews
Do not order from this website complete rip off. I ordered a singer heavy duty sewing machine, got a very cheap singer sewing machine. still can’t get a hold of customer service, been trying for days $119 down the drain.
Bought TWO purchases for Babbel product, one for phone and one for computer. The purchase for computer never loaded. Disputed charge and Joyus only talked about phone purchase, not computer purchase. I cant get refund. I want a refund or download of the purchase I made for computer.
Of course, now they are incognito unlike when they took my money
You’re better off throwing your money in the fire, that way you don’t waste time, landfill space
DO NOT BUY FROM OR TRUST THIS COMPANY!
I have never been so disappointed or frustrated buying off the Internet before.
They advertise Swarovski but, but NOTHING delivered said, Swarovski.
Their so called Swarovski $19.99 jewelry has NO Swarovski identification or logo as legitimate Swarovski does.
When you want to return it, it will coast you $7.49 which, is probably more than they paid for it in the first place. So, realistically, there is NO real refund available here.
And, the so called $49.95 Swarovski watch that actually says "Burgi" they won't take back at all.
I so wish I would have looked for Reviews, first :(
* BTW...If you really want to buy inexpensive Swarovski jewelry, just visit a legitimate Outlet store and see what you can really buy for only $15 - $29 dollars on sale...In a REAL Swarovski box!
Was emailed that my refund was processed on 12/24/19. Still no refund or response to e=mail.
Trying to get help with a purchase all the help I received is an email telling me to go to the help section. If the help section worked I would have sent in a request for help. NO CUSTOMER SERVICE NUMBER .. What is that all about?????????
CANCELED BUT SENT ANYWAY.
Ordered but cnaceled within hours and sent email. They responded and said no problem; spoke with Vendor, items had not been shipped and I will receive a full refund. A week later I find they mailed all but one item which they say they credited (?) and I have no recourse as I am not at the address where I had it mailed until 1st of November. Have been in touch via email and after almost two weeks since they keep saying they are working on it. Right! I will be stuck with the items and am sure I will have no recourse whether or not I send it back. So I do not trust the company at all and believe that the company that they work with (stackcommerce) doesn't either sync with Joyus or one hand doesn't know what the other hand is doing. Will never order anything from them every again!!!!
Iordered a wificam from joyus.com on April 24,2019 andvtoday is May 18,2019 and have not received it.I will be calling my credit card company to cancel what appears to be fraud. If it aint fraud then I will post a review. Im also calling the BBB to justify this website. Also going to contact the FTC for a full review.