Joyus is an online retail boutique specializing in discounted gifts, accessories, beauty and lifestyle products, and electronics.
The website is powered by StackCommerce, an online commerce platform through which the Joyus brand markets products.
How Does Joyus Work?
A team of experts in the fields of fashion, beauty, and health help Joyus.com find the best products available, and they promise to only share the products that they truly love.
In addition, every product they highlight comes with a some advice from their team of experts, and ranges from "little tips to big ideas" all in video form.
Products on this website range vastly in pricing, due to the types of products they offer, from cashmere sweaters all the way to eye lash curlers, as well as products on sale.
You can search the website complete for free as a visitor, and they do not have any published fees for becoming an "Inner Circle" member.
Their website states that unworn, unused merchandise in the original packaging with all original included materials may be returned within 30 days of when your order originally shipped, unless the product states otherwise at the time of purchase.
Inner Circle members will get store credit refunded to them as well as free return shipping; non-members will have their purchase refunded less the cost of Shipping and Handling if they use the included return shipping label.
Customer Service Contact Info
Customers who have questions, issues, or complaints can submit them directly to their website, or they can contact them by email at [email protected], by telephone at 866-856-9878 and finally by traditional mail at 375 Alabama St., Suite 325, San Francisco, CA 94110.
Joyus.com seems to have a fine reputation online, though unfortunately there are not too many customer reviews you can use to really make a full assessment of their products or company policies.
Is It Safe?
There do not seem to be any complaints about safety with regard to this company.
Competitors and Alternatives?
While Joyus.com has a unique perspective on how they choose their products, websites that sell fashion and beauty products are hardly difficult to find, with companies such as Sephora and many others.
If you have any experience with Joyus or their products, please leave your reviews below.
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Joyus Customer Reviews
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If you want to contact customer service there is no phone number. I am waiting for chat response and doubt it will occur. I spent $60 for a so called COSTCO membership with a gift card included. I doubt I will ever receive this. My $60 will be lost forever. Caution if you want to order.
No delivery of purchases
Do not recommend this company. Order never received. try and find a contact number to talk with someone. Placed and payed for order that never showed. emailed back and forth never resolved, stick with Amazon they back up their products. This is a rip off. Not even 1 star.
This company gets a negative ZERO!!
They have the worst customer service!! After months of fighting for a credit, finally got it and then try to use it to find out that I have to pay for shipping! This company is a scam DO NOT BUY FROM THEM!!
Bait and Switch
Their products are a bait and switch. I ordered a chornowatch in pink and they sent an orange color. When I complained they said I ordered a rose gold color. I sent them the original order receipt showing Pink!
Dont order as this company is not truthful! Beware!
Sent me a wrong Product
Bought TWO purchases for Babbel product, one for phone and one for computer. The purchase for computer never loaded. Disputed charge and Joyus only talked about phone purchase, not computer purchase. I cant't get refund. I want a refund or download of the purchase I made for computer.
Of course, now they are incognito unlike when they took my money
Faulty products the won’t refund
Absolute WORST place to buy Swarovski
DO NOT BUY FROM OR TRUST THIS COMPANY!
I have never been so disappointed or frustrated buying off the Internet before.
They advertise Swarovski but, but NOTHING delivered said, Swarovski.
Their so called Swarovski $19.99 jewelry has NO Swarovski identification or logo as legitimate Swarovski does.
When you want to return it, it will coast you $7.49 which, is probably more than they paid for it in the first place. So, realistically, there is NO real refund available here.
And, the so called $49.95 Swarovski watch that actually says "Burgi" they won't take back at all.
I so wish I would have looked for Reviews, first :(
* BTW...If you really want to buy inexpensive Swarovski jewelry, just visit a legitimate Outlet store and see what you can really buy for only $15 - $29 dollars on sale...In a REAL Swarovski box!
They are the WORST. trying to return an item over 2 weeks now. NO CUSTOMER SERVICE NUMBER, emailed them 4 times NO RESPONSE. WILL NEVER PURCHASE FROM THEM AGAIN !!!!!
This is what they show for contact, [email protected], by telephone at 866-856-9878 and finally by traditional mail at 375 Alabama St., Suite 325, San Francisco, CA 94110. No response from e=mail support and phone number not in service. They dragged out my return process as well. Even though they claimed they refunded me on the 24th, still no refund.
Bulls#@t phone number
Do Not Trust Them
CANCELED BUT SENT ANYWAY.
Ordered but cnaceled within hours and sent email. They responded and said no problem; spoke with Vendor, items had not been shipped and I will receive a full refund. A week later I find they mailed all but one item which they say they credited (?) and I have no recourse as I am not at the address where I had it mailed until 1st of November. Have been in touch via email and after almost two weeks since they keep saying they are working on it. Right! I will be stuck with the items and am sure I will have no recourse whether or not I send it back. So I do not trust the company at all and believe that the company that they work with (stackcommerce) doesn't either sync with Joyus or one hand doesn't know what the other hand is doing. Will never order anything from them every again!!!!
They are the worst trying to return an items over 2 weeks now. No customer service number, emailed them 4 times NO RESPOND. WILL NEVER PURCHASE FROM THEM AGAIN. THE WORST
Have not received wifi cam from joyus.com
I am getting very frustrated with this. there is no VALID phone # for Joyus to speak to a live person. This is not acceptable. I am not happy with any of your products offered for any price.
I wanted the 4 bottles of wine for $26 which you gladly debited from my account and then sent me to a different website for "Winc"?. I was then only given a choice of 4 bottles for $13 ea (= $52) less a $26 promo (was applied when I entered your code). and they want me to enter my card again to charge another $26
This is a complete rip off!
This company is a rip off do not order from them. I ordered a sewing machine and what they sent me was a cheap knock off of what I ordered still can’t get a hold of the companies have several emails to them and still not we will not respond. Go elsewhere to shop do you research first I should’ve on this