Joyus.com says that their goal is to help people "live more beautifully" so all products and information they share on their website is intended to help you live life "better, simpler, more fun, and more beautiful."
According to their website, "real beauty is a state of mind" which comes from believing in yourself and living a life that is meaningful, and this belief is behind each product they choose and offer to their customers.
How Does It Work?
A team of experts in the fields of fashion, beauty, and health help Joyus.com find the best products available, and they promise to only share the products that they truly love. In addition, every product they highlight comes with a some advice from their team of experts, and ranges from "little tips to big ideas" all in video form.
Products on this website range vastly in pricing, due to the types of products they offer, from cashmere sweaters all the way to eye lash curlers, as well as products on sale. You can search the website complete for free as a visitor, and they do not have any published fees for becoming an "Inner Circle" member.
Their website states that unworn, unused merchandise in the original packaging with all original included materials may be returned within 30 days of when your order originally shipped, unless the product states otherwise at the time of purchase.
Inner Circle members will get store credit refunded to them as well as free return shipping; non-members will have their purchase refunded less the cost of Shipping and Handling if they use the included return shipping label.
Customer Service Contact Info
Customers who have questions, issues, or complaints can submit them directly to their website, or they can contact them by email at [email protected], by telephone at 866-856-9878 and finally by traditional mail at 375 Alabama St., Suite 325, San Francisco, CA 94110.
Joyus.com seems to have a fine reputation online, though unfortunately there are not too many customer reviews you can use to really make a full assessment of their products or company policies.
Is It Safe?
There do not seem to be any complaints about safety with regard to this company.
Competitors and Alternatives?
While Joyus.com has a unique perspective on how they choose their products, websites that sell fashion and beauty products are hardly difficult to find, with companies like Ideeli.com, Sephora.com, and many more.
If you have any experience with this company or their products, please leave your Joyus.com reviews below.
13 ‘Joyus.com’ Reviews
While it does say check the terms before you purchase to see if item is returnable. Mine was returnable but will not let me return or refund my money. Customer service is a sham!
I bought a $70 electric toothbrush from them. It broke in about 2 months and they wouldn't replace it. Total scam. Stay away!!!
Ordered the wireless earbuds. Charged my account, never received product!contaced them numerous times. They create a shipping label... than nothing. Product never makes it to shipping!!!DO NOT ORDER from Joyus!!!!!!
Never received my order but they were really quick to charge my account 2 days after I placed it. Never got back from their customer service. I e mailed them couple of times. Joyus has no phone number on their website witch should have been a red flag right at the get go. I decided to start a dispute to get my money bank. Just pay a bit more and go to Amazon.
I'd give 0 stars if I could. My jewelry armoire arrived completely broken. I contacted customer service immidiately and have been emailing back and forth for over a month. It's pretty clear that I am not getting a refund or a new item at this point so I am out $150 plus shipping and tax. This website is a scam. People need to know to stay away.