Hopper Reviews

The worst decision you can ever make! Nobody speaks well, with bad customer service. Don't understand basic problem solving and how to satisfy a customer. I spent five days on the phone before I even started the booking and then they played with my money. They refused to give me my refund off of a freeze that I made the same day.

They put it in a voucher and the kicker is you can't use two vouchers at the same time so it was able to expire and they promised they were going to call me back...they stole 40 something dollars from me. Run, don't ever work with this company! I hope my hotel is better than their company! They are horrible and the worst decision and experience I ever had. They deserve no stars!

This is terrible. My best option available for an international flight WHATS five flights and 30 hours. I spent near $1K on VIP support and change/cancellation insurance but I cannot change it.

I searched later and saw Expedia had the same flights in three legs (not 5) for cheaper. Stupid of me to listen to my friend. Do not recommend.

Buyer Beware of desceptive advertising. I booked a car rental for a trip I needed to take to Chicago from Atlanta. The advertisement was for unlimited milage and non-refundable booking. First red flag they don't reveal the rental agency until after you have paid. Why advertise unlimited milage when the rental agency has restrictions, that cars can only be driven within the state of GA, TN, AL, SC and FL. Traveling outside of those states will result in a fine of $1000. DO NOT RENT FROM ACE RENT-A-CAR IF YOU ARE TRAVELING OUTSIDE OF THESE STATES. They do not tell you this information upfront.

I do not suggest using this app for car rentals. I booked and fully paid for a car rental months in advance to only get to the car rental company to be told that they were out of cars. This caused me to not only miss my flight, but my entire trip that I had paid in full months in advance.

Hopper review

Hopper is a joke. They sell you extra services to go with a booked flight then do not deliver when it needs to be used. I booked a flight and purchased the Flight Delay Guarantee.

My flight was cancelled. I contacted Hopper as directed. The guarantee states if your flight gets delayed or is canceled by the airline, you can re-book a different flight on any airline at no additional cost. In my situation there was a flight on a different airline that would get me to my destination 1 hour later than

originally scheduled. I was told by the Hopper representative that I would have to pay an additional $200+ charge for the difference in cost of the flights. I reminded them I had the flight delay guarantee but that did not matter. They refused to rebook the flight at no additional cost as advertised.

After subsequent communications they admitted to the mistake made by their associate. They said “sorry” and refunded the premium paid for the guarantee. They refused to pay any compensation for the missed flight and my inconvenience with the situation. I have since rebooked a flight for s couple weeks later this time directly with the airline. No more Hopper. Never again. Buyer beware. Stay away.

Do not use!! It's not cheaper than the websites I normally go to. They overcharged for fees and it's impossible to get a full refund.. Lesson learned!

Hopper send me correct hotel reservation, but booked wrong date with hotel. When I arrived on correct date was told no reservation, we did not show up on date they had. So I booked and paid again. Hopper has no live contact to ask for refund. No customer service.

Beware!

Company engages in deceptive pricing. My receipt shows that I was charged $25 extra -- per ticket -- for "VIP customer service."

Want to know what VIP service means? It means you can send a chat message -- not a call or email-- to Hopper and in 40-60 minutes, some one will finally answer, post an auto reply message that does answer your question, say they can't help, and then close the chat.

It's been 12 days and I can't get help.

They also charged $5 per ticket for a "tip."

Want a tip?? Don't use this company, they are an absolute nightmare.

March 29th, 2023

I have never used this Hopper app before and never will again! They publish fake favorable reviews of trashy hotels and once you see what you have paid for there's no way to contact a human being to complain!

They hide their link for "help" and make it just about impossible to contact them. Even when you do things correctly like asking for another room or for your money back they drag their feet while they "investigate".

Even if the hotel manager apologizes and takes responsibility for the bad experience. The site will ultimately deny your request and tell you there is nothing they can do!

If it was possible to have a negative star rating this site would be a -5.

Don't make the same mistake I did!

Tip for consumers:

Don’t do it!

I have purchased many flights and hotel stays off of hopper many times. In past purchases of price freezes I have received the price I paid for the price freeze back on the purchase of my hotel.

The service I purchased this time was a price freeze on a flight. I paid $180 for this company to freeze the price ($500) of my flights for 21 days. The very next day I got an email stating that my flights have dropped in price, and I went into the app to check out the price drop.

It was there that I noticed the return flight that I had purchased was not available as an option for return through delta when taking the price drop. I would have to choose a different flight.

I feel I didn't get the service I paid for in that regard. However, my main complaint comes to Hopper's app and website. It seems to intentionally mislead consumers.

Once I realized my return flight was not available, I checked to see what the cost would be if I did take their other return flight and this is where I found that the $180, I paid was in fact some sort of service fee and not applicable to be put onto the purchase price of my tickets.

I then attempted to contact hopper via email and conversed through email with a hopper representative, telling him about my misunderstanding of their "terms and conditions" based off my experience with them from other price freeze purchases, along with examples of their terminology of their site layout, multiple other sources where other consumers have misunderstood or feel they have been intentionally misled by them.

They use their "terms and conditions" as a way to slide by while they can continue to swindle consumers with these fees. They would not come to any sort of resolution, so I contacted my credit card company. Mastercard cannot help because of the "terms and conditions".

I then started googling and that is where I found thousands of complaints about them on multiple sites along the same lines of my complaint. I even found a class action lawsuit on the price freeze option. I found others who understood the price freeze as I did, travel sites have the same understanding so that shows that consumers are responding to their app/site as I did. But I felt as a consumer that this may be something that needs to be looked into by the FTC.

So I just sent in a request for that. It is very unfortunate that Hopper doesn't want to work to rectify this situation on their site making the terminology and site user friendly, and easier to understand so consumers can stop being misled. I am so confused why this company won't unless they are intentionally misleading consumers.

Hopper should make sure their how flight freeze work app page terminology is not misleading, that consumers see up front that it is a service fee that doesn't go toward their flights. Especially because their hotels/car rental freeze terms and conditions are the same as each other but differ from the flight freeze terms and conditions. many consumers who read the terms and conditions of the hotels/car rentals wouldn't give it a second thought that their flight terms of service were the same.

It seems hopper is intentionally depending on that, and it seems like this is the loophole in their "terms and conditions" to cover themselves. It is unfortunate that hopper doesn't want to work to rectify these situations, $180 that will cost my future business, referrals by word of mouth, and has brought forth multiple complaints to multiple places now.

I'm still trying to get a hold of them. They promised a return phone call....nothing. I needed to change the dates...on my stay or refund them.

This company needs to be taken to court due to no customer service.

Very dissatisfied about the booking of my stay at our hotel. The dates was wrong an when I an the hotel tried to change the dates of our stay to the right days, we was told I couldn't be done! But, the hotel said they can change dates as long as Hopper does it on their end.

Well it was never done by Hopper only by the hotel! So I had to pay for 2 extra stays when it was already payed for an taken out of my account! So I'm out of money for 2 days an they will not give me a refund for having to repay! They're a joke an scammer!

The only way they will help is giving me a voucher credit on the booking of my next stay. Well I will never use them again I want the money put back in my account but they won't or say they can't do that!

DO NOT USE HOPPER even if they're a couple dollars cheaper it's not worth it you can't call anyone only through the app an to do that you have to Pay $9.00 to be a VIP membership plus charged a $5.00 tip!

You don't get a immediate response it could take up till the next day before they respond back or they say they're going to call you and they never call! Very DISSATISFIED!!!

I bought a flight ticket and got canceled by them. I also purchased the “Refund for no reason” addons, while talking to the customer service person, David says I can get refund for my ticket as I’ve purchased the addons, but the next day David goes missing and it’s Kenneth who talks to me and he say I couldn’t get the refund.

Throughout the entire conversation, there’s no continuation and no follow up on the case. Every email I’m talking to different people, they just keep pushing here and there…worst experience ever :(

For a flight ticket refund case, I’ve meet Aakash, ShiangSai, Ankur, David, Aya, Princess ,Leah, Kenneth, Ivy, Agnes (and till now they haven’t settle my refund case)

Looked to book a hotel in Mexico city through Hopper

The advertised price was unavailable (Oh Shoot- the $ xxx price you saw is no longer available.). tried to book again from a different IP address the original quote showed up, but upon continuation of the booking the Oh - shoot message appeared again.

I've learned through experience, when the b/s starts at the beginning it continues through out.

It would be a travesty to recommend this site.

This company has no sympathy or empathy for anyone. They are only worried about getting money. I booked. Trip for a work event and then the next day I was laid off. I immediately called Hopper and updated them on the situation and they were not concerned at all.

I didn’t even ask for a refund. I asked them if I could get a flight voucher for the amount of my flight to use for a future flight THROUGH THEM. basically they told me they would review my case and speak to a supervisor, but I never heard back from them and now when I call all I get is automated messages.

I will never use this company again, and after telling others about my experience with them and their lack to help at all, neither will they. Do not recommend. I will also be copying and pasting this review to every site I can find to try and warn as many people as possible before booking anything through them.

Total rip off website. Stole my money and refused to return it on a flight that was cancelled. So sorry I ever contacted them. Thieves from Canada.

Very hard to get in contact with someone to help. Quickly charge card so PLEASE be sure you've read EVERYTHING you need to know, because you will go through hell to speak to someone and you darn sure won't get a refund.

I was charged two price freezes for a hotel I never booked. I also don’t appreciate the “small print” scam this app utilized. When someone is making a hotel price freeze it does not say anywhere during the purchase that it is non refundable.

It says the price freeze will be applied to the balance once you book the hotel, but if the booking doesn’t go through then the charge will fall off. It doesn’t specify that if you choose not to purchase you lose your money.

You don’t see that until after it’s too late and you have to dig in the resources to see what’s going on. The app is not user friendly and I really believe its intentional to make a profit.

There should be a clear statement letting you know you’re making a non refundable charge and even though they charged me twice for the same freeze, they won’t refund my second charge. There is also little to no help from customer service unless you buy VIP customer service (another scam) then good luck getting your issue resolved.

What a scam! I used hopper about 3 xs after that they kept my $! When I booked a hotel via the app Iit immediately said my credit card was declined. Confused I took a look at my card and saw I was charged and it was pending ( for no reason).. I actually called the hotel to make sure rooms were available and they said yes.

Then there is no way to pay the extra for vip support (so I could talk to someone) because my room wasn't booked. Not booked just paid for. So I had to use booking. Com to pay for another room. Clearly the site is set up to rip people off. Just use booking.com, it was cheaper anyway.

I would put zero stars but not allowed. Price is never what they advertise and be assured that the charge to your card is more than you agree to pay!!

Beware, beware!!!