Hopper.com is the online home of Hopper, a website that says their goal is to help travels know the best times to fly and to buy so that they are able to get the lowest fares for their flights.
How Does It Work?
According to their website, Hopper uses a four pronged approach to flight buying: predict, watch, buy, and fly. Their data science has collected a huge archive of trillions of flight prices and they have analyzed that data to provide their customers with insightful predictions that consistently predict flight prices with 95% accuracy.
To use Hopper, all you have to do is search for your trip by clicking the dates on their color coded calendar. Hopper will then predict when they believe your flight will be the cheapest, and they will recommend to you that you either wait or go ahead and book.
Customers who are instructed to Wait can simply tap on the binoculars icon to begin watching their chosen flight. Hopper will send notifications to your phone as soon as the prices on your flight drop. When Hopper says Buy, customers can choose their flight and buy in just a few taps.
Hopper says that they are one of the fastest growing travel apps, with more than 10 million installs since they were launched in 2015, and they are proud to be reinventing the way people plan their travel.
Currently this company provides mobile applications for both iOS and Android devices.
Hopper is proud to be an accredited travel agency that provides real human beings who can help their customers arrange and book their flights, and they promise that they never charge their customers any hidden fees – the prices that are displayed are the prices that you will pay.
Generally speaking, any customer who has issues with the flights they have booked are directed to speak with the airline that is providing your travel, as this gives you the quickest and most effective way of managing your travel arrangements.
However, the staff at Hopper is able to help their customers if you choose to reach out to them. In addition, if you are having trouble with the Hopper app itself and the information it is supposed to be providing you with, you are welcome to contact their Customer Service team for assistance.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected]
The Hopper website says they have been named one of the best apps by New York Times, Wall Street Journal, Buzzfeed, Vogue, Tech Insider, TIME, and more. They have also received awards including Apple's App Store Best of 2015, the Webby Award for Best Travel App, and Google Play's Best Apps of 2016.
Customers also appear to really love this app and its services, as this mobile application gets positive ratings throughout the internet.
Competitors and Alternatives?
There are many other websites, mobile applications, and services which try to help travelers arrange more affordable airfare and travel arrangements so that they can save money, including Skyscanner, Skiplagged.com, and many others.
If you have any experience with this company or their products, please leave your Hopper reviews below.
3 ‘Hopper’ Reviews
I cannot believe the horrible customer service provided by Hopper. I could not travel with these travel bans and the airlines were offering free rescheduling, but yet Hopper will not answer my multiple attempts at contact for the past 2 weeks. All that answers is the stupid bot and its some generic canned response about how they are overwhelmed with people contacting them. Well No Duh! My flight has left without me on it because of your unprofessionalism in running of a business. So basically Hopper has stolen my money.
I purchased a ticket and used the "price freeze" option with my ticket freezing at $395.00. At the time that I purchased my ticket (which was in the window of time specified, actually 3 days earlier than the expiration) I purchased the ticket at that time at $657.30 with (according to their policy) the thought that I would receive the difference of my price freeze price and the higher price. ( policy stated below) I NEVER got the difference for my ticket. The 24 immediate support number that they advertise doesn't work, it says technical difficulties, lol. (802-231-1806) then it redirects you to a site that says that they will provide immediate assistance with a 24 hour support number and the representative says he's from HOPPER support but could not hear me and hung up on me after multiple calls then he said he wasn't from HOPPER. (1-855-789-02530) Then I get a message in the app that says "We gave you the best price offered" with no option for me to reply. What a scam, I'm so disappointed, I thought this was a legit company.
4. Exercise. In order to purchase a specified airline ticket or tickets subject to a Price Freeze option during the applicable Exercise Window, you may select the "Price Freeze entry" on the "Watch" screen within the Hopper mobile app. You will be required to pay in full the specified airline ticket price at the time of purchase at the then quoted price. If that price is higher than the price indicated in your Price Freeze option,
Hopper support will automatically be notified and the difference will be refunded to you within seven (7) business days. Following purchase of the specified ticket, any refunds, cancellations or exchanges of the purchased ticket will be subject to the fare rules set by the issuing airline. Hopper bookings must contain one passenger over 18 years of age in order to be considered valid.
I bought tickets to Indonesia from USA. Over $1000 for my single ticket. My other friends didn't have a date nailed down but I wanted to buy the ticket at Black Friday Prices, and since they have a Cancel for Any Reason (CFAR) policy I figured it wouldn't hurt to buy them early.
Turns out my friends can't join me that week. Trip has to be moved out into February. I was about to use my CFAR policy until I noticed in the fine print that Hopper says it only gives out a "Partial" refund. What does that mean? I tried contacting Hopper. No response. Every day for 8 days now I have reached out to them. No response! I can't afford to buy two sets of tickets to Indonesia. I might be going there by my lonely self now, and my friends are on the verge of canceling the trip entirely since we can't get tickets lined up, let alone other reservations that need to happen.
I will never be using this company ever again. Hopefully by writing this review they will take notice and help me out. Then maybe I'll change my rating.