I purchased a ticket and used the "price freeze" option with my ticket freezing at $395.00. At the time that I purchased my ticket (which was in the window of time specified, actually 3 days earlier than the expiration) I purchased the ticket at that time at $657.30 with (according to their policy) the thought that I would receive the difference of my price freeze price and the higher price. ( policy stated below) I NEVER got the difference for my ticket. The 24 immediate support number that they advertise doesn't work, it says technical difficulties, lol. (802-231-1806) then it redirects you to a site that says that they will provide immediate assistance with a 24 hour support number and the representative says he's from HOPPER support but could not hear me and hung up on me after multiple calls then he said he wasn't from HOPPER. (1-855-789-02530) Then I get a message in the app that says "We gave you the best price offered" with no option for me to reply. What a scam, I'm so disappointed, I thought this was a legit company.
4. Exercise. In order to purchase a specified airline ticket or tickets subject to a Price Freeze option during the applicable Exercise Window, you may select the "Price Freeze entry" on the "Watch" screen within the Hopper mobile app. You will be required to pay in full the specified airline ticket price at the time of purchase at the then quoted price. If that price is higher than the price indicated in your Price Freeze option,
Hopper support will automatically be notified and the difference will be refunded to you within seven (7) business days. Following purchase of the specified ticket, any refunds, cancellations or exchanges of the purchased ticket will be subject to the fare rules set by the issuing airline. Hopper bookings must contain one passenger over 18 years of age in order to be considered valid.