Firstly, let me preface my review by stating that if I could give Hopper zero stars, I would.
I used Hopper to research direct flights from LA to Portland and then returning. I have Delta air miles and so specifically looked at Delta flights and only Delta flights. I did find flights that suited my schedule and ‘watched’ them until Hopper informed me they had reached a price I was happy to purchase them for.
When I saved my flights (in order to watch them), I double checked the details so as to be sure I was watching the correct journey. All seemingly fine. Then I go to price freeze… I paid $90 to freeze the advertised price for a week so I could complete the transaction when I had more time. Hopper sent me a confirmation but when I opened the confirmation, not only was the price more expensive than what they’d advertised, they froze a completely different and random return leg - A Spirit flight that left at 6am with a three hour stop over in Vegas. Why?
Firstly, I would never take a 6am flight. Secondly, I would never choose a stop over on such a short flight. Thirdly, I would never fly with Spirit. My point being, I would never, NEVER have even researched that flight so it’s impossible for it to be the option I chose to price freeze!
This leads me to my second point… Customer service is nonexistent. You literally can’t get through to a human. Miraculously though, a few minutes after I Tweeted about my experience, I got an email. Curious… Anyway, a long story short: Hopper’s condescending customer support agent simply told me it was my mistake and there was nothing they could do about it, I should have checked the details of the price freeze before agreeing to it.
Yes, In hindsight this would have been the right thing to do. But in my defense, because I was only ever following one specific route, I naively assumed that that would be the route I was paying for. BEWARE: I suspect this is a scam. Hopper is a company lacking integrity and seems to be making money from unsuspecting customers. My guess is that the money comes from the un refundable fee you pay for flights you’re never going to purchase because the details are wrong.