Hear.com Reviews

Hear.com states their goal is to provide hearing aid products and services to customers suffering from various levels of hearing impairment and interested in getting a hearing aid device.
Since 2012 they Hear.com have worked to guide customers through the process of obtaining hearing aids. They claim to offer a combination of the best hearing professionals paired with the latest and most technologically advanced hearing aid devices.
Losing hearing can be a difficult process for many older Americans as they need to navigate the maze of product selection and insurance hurdles. Hear.com aims to simplify this entire process.
Below we take a closer look at the company and see if they live up to their promises and can really help guide you through what some researchers say can be the third largest lifetime expense.
How Does Hear.com Work?
To begin the process, customers will receive a free, personalized consultation during which they are encouraged to ask any questions they may have about the process of testing and assessing your hearing or about hearing aids themselves.
Hear.com will then schedule an appointment for a hearing test at a local partner test provider. During this appointment the hearing ear specialist you meet with will recommend a hearing aid device that meets your needs and then help fit you for the device.
Customers who use Hear.com to arrange their hearing test will be given a 45 day risk-free trial for their device, during which time your Hear.com representative will check in with you periodically to make sure you are completely satisfied.
If you feel as though your device does need further adjustments, your Hear.com representative will arrange up to five free service appointments for you, and they will oversee the warranty of your purchase.
Partner Brands
Hear.com network of providers work with many of today’s leading hearing aid manufacturers. These include:
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They also offer their in house brand, Horizon Hearing Aids, which have the latest technology and are geared more towards younger and highly active users.
From these brands you will have a number of options based on how much you want to spend and what features you’re prioritizing. Some devices will have the latest technology, such as Bluetooth connectivity and AI capabilities.
Overall, Hear.com claims to have a 92% success rate for helping customers find a hearing aid device through their network. that satisfies customers.
Cost & Price Plans
The service provided by Hear.com – the consultation, recommendations, and appointment reservations – are all free of charge.
The services that you receive during your appointments will have costs associated, and the hearing aids themselves will range in price from $799 for a basic device to up to $3,100 for a premium hearing aid.
This is a very wide price range, but the Hear.com states that they cannot do a better job of estimating what kind of prices you will pay until you complete the free consultation process and actually have your hearing tested.
On Hear.com they also provide options for monthly payments based on the level of hearing aid you choose.
In general, the more active your lifestyle the better (and more expensive) hearing aid you're likely to require to account for a range of different and more challenging environments.
Monthly payments (per device) estimates for a 36-month period are as follows:
- Essentials - $139
- Advanced - $169
- Premium - $199
Hear.com offers financing options through Allegro and CareCredit. During your phone consultation your representative should also help guide you through your insurance options.
Traditionally, Medicare has not covered hearing aids but your standard insurance plan may provide some assistance, depending on your individual policy.
There have been some measures in the works to make hearing aids more affordable so it’s definitely worth exploring all your options during your consultation.
Refund Policy
The company offers a 45-day trial period in which they will work with you to get you accustomed to your hearing aids.
After 30 days of working with your coach to optimize your experience you will evaluate your results and progress. If at that time you are not satisfied you can return the product for a full refund.
Customer Service
Customers who would like to contact customer service with any questions, concerns, or complaints can do so by 786-574-3799 or by submitting your contact information on their website for a callback.
You can also use their mobile app to speak with a representative and check on or make changes to your scheduled appointments.
Finally, you can also send them an email at [email protected].
Hear.com Reviews and Complaints
Hear.com provides country-wide service spread across over 2,000 audiologists and sell a range of devices at various price points, so customer experiences can vary.
Overall though, we find that Hear.com has mostly positive ratings across a number of consumer review websites.
Most customers appreciate the ongoing professional customer support since, in many cases, getting the perfectly fitting device requires several adjustments.
Furthermore, the 45-day trial period gives customers plenty of time to fully evaluate their hearing aids and determine if they want to keep them or not.
Positive reviews also mentioned how helpful the follow up appointments were, both in-person or via tele-health.
Some negative customer reviews were mentioned having to wait too long for sending their device in for repair and other shipping delays.
Some other customers were unhappy and felt misled by their consultant in regards to how likely it would be that their insurance would provide financial assistance.
There are also some complaints regarding certain models of hearing aids and users experiencing technical issues with them, such as the Bluetooth not working properly.
Hear.com is accredited by the BBB and has an A+ rating from them. They also have a good record of closing any complaints submitted on that platform.
In general, their customer service representatives make an effort to reply to negative customer reviews and attempt to resolve issues via refund or alternative solutions.
Competitors and Alternatives
There are many providers of hearing aids aside from your doctor’s office, including the major retailer Costco which provides centers with audiology services and offers discounts on several major brand name hearing aids.
If you’re confident in doing your own research on hearing aids and know what you need you can also turn to many over the counter sellers that sell directly to customers, with no audiology appointments necessary.
Other companies offering similar services to Hear.com include MDHearingAid and Audicus.
Is Hear.com Legitimate?
Hear.com is a solid service to use if you need assistance selecting a hearing aid solution or if you’re unhappy with your current options.
The company has mostly positive customer reviews, a responsive customer service team, and offers a trial period for their products.
Further, a purchase from them also comes with included follow up appointments which can help you calibrate your product and provide you with other needed resources.
If you have any experience with Hear.com or their products, please leave your reviews below.
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Hear.com Customer Reviews
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beware of support after the 45 day trial period
Insurance - I didn't give hear.com a chance
The guy I talked with from hear.com was really nice and things were being set up - I was so excited! The next day I called my insurance provider and they were against the idea - not in the network and not paying a dime!
I've spoke with 2 agents with no accents and pleasant. Who knows? This could have been great.
Hear.com sucks
These are good for conversation’s, they are garbage if you want the Bluetooth to work. These are a waste of money, I will never order them again. Total scam artist.
bad service
They are very involved in the process.
Online Interactive Ad Has Scam Written All Over It.
I have not purchased from this company but the online Ad that asks several questions has scam written all over it. No matter how one answers the questions he or she qualifies.
For example, my age I entered 99. Get real. Also, several online companies offer a similar hearing aid for a fraction of the price.
Service sucks! You're on your own!
Total Scam
A wonderful hearing aid
Hi Patricia! Thank you for taking the time to share your experience with hear.com. You're right the Signia Styletto devices are one of the best hearing aids in the market right now. We are so happy that you'd recommend our service and product. If there's anything we can do to help you in the future, please don't hesitate to reach out. Happy Hearing! - hear.com team
Hear. Com revuew
Hi Velma. Thank you for taking the time to share your story with hearing aids. Getting hearing aids is a beautiful experience. Glad you were able to experience your holiday season to the fullest. Happy hearing - hear.com team
I'm happy I made this choice
I have been avoiding this for a long time, but finally after too many social gatherings where I could not understand people, not hearing my wife (according to her) and straining to understand the TV shows, I did it.
Hear Canada office had a great specialist who was very helpful, a nice small friendly office that I can drop into at any time for a cleaning, and a payment plan so I could spread my payments.
Yes - I can hear others now, hear my wife, and they gave me a special box to stream the TV straight to my ears. Now I can watch the game and not disturb others.
Hi Michael. Thank you for taking the time to share your story with us. Many people avoid getting hearing aids, but when they finally take that next step to improve their hearing they realize all the benefits. We are happy you are enjoying the devices and better hearing! Have a happy holiday season. - hear.com team
Hi Michael. Thank you for taking the time to share your story with us. Many people avoid getting hearing aids, but when they finally take that next step to improve their hearing they realize the benefits. We are happy you are enjoying the devices and better hearing! Have a happy holiday season. - hear.com team
I love my hearin aids
Thank you for taking the time to share your experience with us! We know the cost associated with hearing aids, luckily we offer the option to finance and we do work with insurance companies to make the better hearing more affordable. Happy Hearing - hear.com team
Stay away from hear.com
Scam operation. They tell you insurance will pay $1000.00 and you pay the rest then after a month or two they say you still owe them. Lying con artists.
He's right, they claim insurance coverage and then try to collect the entire sum from you. They never even file the claim with the insurance company.
They are blocking my review! Getting attorney! Maybe they will listen then!
I was considering buying their product. But after reading the reviews from several sources. I will not. I don't know how they claim a 4.5 rating. Well over 60% of the reviews were very negative and touted poor customer service and lack of good faith to honor their claims. Reviews are very helpful. Especially when a product is so costly. Not worth taking chances. Plenty of reputable dealers locally.
The online Interactive Ad has scam written all over it. No matter how one answers the questions he or she qualifies for an overpriced aid one can buy on Amazon for much less. So, I did not go further. I answered that age question with 99.