Hear.com Reviews
Hear.com Review: A Detailed Look
Hear.com states they aim to provide hearing aid products and services to customers suffering from various levels of hearing impairment.
They claim to offer a combination of the best hearing professionals paired with the latest and most technologically advanced hearing aid devices.
Below we take a closer look at the company and see if they live up to their promises.
How Does Hear.com Work?
Losing hearing can be a difficult process for many older Americans as they need to navigate the maze of product selection and insurance hurdles. Hear.com aims to simplify this entire process.
To begin the process, customers will receive a free, personalized consultation during which they are encouraged to ask any questions they may have about the process of testing and assessing your hearing or about hearing aids themselves.
Hear.com will then schedule an appointment for a hearing test at a local partner test provider.
During this appointment the hearing ear specialist you meet with will recommend a hearing aid device that meets your needs and then help fit you for the device.
Customers who use Hear.com to arrange their hearing test will be given a 45 day risk-free trial for their device, during which time your Hear.com representative will check in with you periodically to make sure you are completely satisfied.
If you feel as though your device does need further adjustments, your Hear.com representative will arrange up to five free service appointments for you, and they will oversee the warranty of your purchase.
Partner Brands
Hear.com network of providers work with many of today’s leading hearing aid manufacturers. These include:
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They also offer their in house brand, Horizon Hearing Aids, which have the latest technology and are geared more towards younger and highly active users.
From these brands you will have a number of options based on how much you want to spend and what features you’re prioritizing.
Some devices will have the latest technology, such as Bluetooth connectivity and AI capabilities.
Overall, Hear.com claims to have a 92% success rate for helping customers find a hearing aid device through their network. that satisfies customers.
Customer Reviews & Complaints
Hear.com provides country-wide service spread across over 2,000 audiologists and sell a range of devices at various price points, so customer experiences can vary.
Overall though, we find that Hear.com has mostly positive ratings across a number of consumer review websites.
Most customers appreciate the ongoing professional customer support since, in many cases, getting the perfectly fitting device requires several adjustments.
Furthermore, the 45-day trial period gives customers plenty of time to fully evaluate their hearing aids and determine if they want to keep them or not.
Positive reviews also mentioned how helpful the follow up appointments were, both in-person or via tele-health.
Some negative customer reviews were mentioned having to wait too long for sending their device in for repair and other shipping delays.
Some other customers were unhappy and felt misled by their consultant in regards to how likely it would be that their insurance would provide financial assistance.
There are also some complaints regarding certain models of hearing aids and users experiencing technical issues with them, such as the Bluetooth not working properly.
Hear.com is accredited by the BBB and has an A+ rating from them. They also have a good record of closing any complaints submitted on that platform.
In general, their customer service representatives make an effort to reply to negative customer reviews and attempt to resolve issues via refund or alternative solutions.
Customer Service
Customers who would like to contact customer service with any questions, concerns, or complaints can do so by 786-574-3799 or by submitting your contact information on their website for a callback.
You can also use their mobile app to speak with a representative and check on or make changes to your scheduled appointments.
Finally, you can also send them an email at [email protected].
Cost & Price Plans
The service provided by Hear.com – the consultation, recommendations, and appointment reservations – are all free of charge.
The services that you receive during your appointments will have costs associated, and the hearing aids themselves will range in price from $799 for a basic device to up to $3,100 for a premium hearing aid.
This is a very wide price range, but the Hear.com states that they cannot do a better job of estimating what kind of prices you will pay until you complete the free consultation process and actually have your hearing tested.
On Hear.com they also provide options for monthly payments based on the level of hearing aid you choose.
In general, the more active your lifestyle the better (and more expensive) hearing aid you're likely to require to account for a range of different and more challenging environments.
Hear.com offers financing options through Allegro and CareCredit. Monthly payments (per device) estimates for a 36-month period are as follows:
- Essentials - $139
- Advanced - $169
- Premium - $199
- Luxury - $229
During your phone consultation your representative should also help guide you through your insurance options.
Traditionally, Medicare has not covered hearing aids but your standard insurance plan may provide some assistance, depending on your individual policy.
There have been some measures in the works to make hearing aids more affordable so it’s definitely worth exploring all your options during your consultation.
Refund Policy
The company offers a 45-day trial period in which they will work with you to get you accustomed to your hearing aids.
After 30 days of working with your coach to optimize your experience you will evaluate your results and progress. If at that time you are not satisfied you can return the product for a full refund.
Competitors and Alternatives
There are many providers of hearing aids aside from your doctor’s office, including the major retailer Costco which provides centers with audiology services and offers discounts on several major brand name hearing aids.
If you’re confident in doing your own research on hearing aids and know what you need you can also turn to many over the counter sellers that sell directly to customers, with no audiology appointments necessary.
Other companies offering similar services to Hear.com include MDHearingAid and Audicus.
Is Hear.com Legitimate?
Choosing the right hearing aid is an important decision that can have a large impact on your quality of life. Some researchers say can it can also be the third largest lifetime expense.
Hear.com is a solid service to use if you need assistance selecting a hearing aid solution or if you’re unhappy with your current options.
The company has mostly positive customer reviews, a responsive customer service team, and offers a trial period for their products.
Further, a purchase from them also comes with included follow up appointments which can help you calibrate your product and provide you with other needed resources.
If you have any experience with Hear.com or their products, please leave your reviews below.
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Hear.com Customer Reviews
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I was born and raised in NYC. I know a scam when it is run on me.
I am in my late 70's and looking to upgrade my hearing aide. I looked at one of their adverts filled out a form and suddenly I was being bombarded with calls and ring messages. I ordered on and of course
had to give them my address and credit card. Iwas sent a box with their supposed hearing aide but there were no instructions other than to charge the battery. I was given an appointment for a visit to their office which was fortunately just a few miles away. I received at least five calls in the days leading up to ensure I would be there.
I walked in five minutes early with charged and boxed hearing aide. The place was empty except for a young lady at the desk. She claimed that I did not have an appointment and would have to come back. I said I gotten several confirmations that I did have an appointment and she got annoyed and handed me an inch thick stack of paperwork apparently nothing to do with how to use and care for the hearing aids or my health or hearing issues that the instruments could be calibrated to but a deep dive into my contact information, bank accounts, credit card numbers and so on.
Of course, this stack of paperwork was something I could have been sent and done at home on my computer and filling out endless pages using a dull pencil, none of which had anything to do with my health and hearing needs or getting the best out of the new devices but only exposing a bunch of ways they could siphon cash out of my accounts. I handed the box with the device back to the person at the desk and said "I could have done this on my computer. I have arthritis in my hand and writing with a pencil is not comfortable. Is there anyone else here I can talk to? She just shrugged and said "Nope, just me." So I said "Well then, have a nice day" and walked out.
Hear is not what they claim
I purchased a pair of the "In Ear" model .
One fell out of my ear and I didn't even know it .
But I in all fairness I can't blame that on them .
What I will say is that the product does not live up to it's hype . I ended up purchasing a pair of over the ear Phillips and found them to be far superior .
negative review hear.com
stay away from this company its a scam and ponzi scheme i bought this because of the false advertising they were doing two ex siemans engineers and how it was such high German quality now i see they buy hearing aids from other companies they now have different price points i paid 3600 which i thought was high. i put all hear monitors in box and told my contact nate schmidt in pa i was sending them back within the allowable return period he asked why i was returning them i had numerous strokes and was thinking about taking my life. he said don't worry about returns and provided several organizations to contact regarding suicide i called back asking for a refund he said i was out of the time period for a refund the hear.com aids didn't work for me. i returned monitor and all xept for h aids i am including nates email which can be taken out if u post this nate schmidt@hear .com i can provide phone too
My severe hearing loss has been fixed since I got my Horizon hearing aids
Don't do it!
They lie to you. they don't tell you that they are not in any Insurance list of accredited. Meaning no insurance will deal with them. They send you all this stuff and don't tell you that you have to send it back. They try and tell you that you got a discount reinsurance when they are marking up product and then discounting it. They give you the run around when you complain.
Poor customer services and fail to back their customers with any fail safe plan.
They would be a good hearing aid if it weren't for their poor service. I received only few a visits and never finished getting them tuned to my hearing. The specialist quit and for months I continued to attempt to get services, but there was no one available near my location. I have been left with difficulties using the hearing aids. Need serviced badly and feel they should extend services because of their lacking abilities. They finally got new receptionist months later after being closed for several months and she had no clue how to help. This is the most expensive mistake ever and doubt I will ever get any service to compensate .....
Don't do it!
Aggressive sales calls- intrusive requests
Harassed and badgered
I contacted hear.com to inquire about hearing aids. I talked with their representative to get an idea of models and pricing.
He kept pushing to pay a fee to see one of their doctors. I mentioned a few time that all I wanted was an idea of pricing as I already had a full neatest with audiogram.
After I finally hung up, I kept receiving harassing phone calls later that day. I think it was 4 calls over the next few hours.
I finally told the last caller to never call again. They did call a couple more time ps over a couple days and they were ignored.
Beware and stay away
beware of support after the 45 day trial period
Insurance - I didn't give hear.com a chance
The guy I talked with from hear.com was really nice and things were being set up - I was so excited! The next day I called my insurance provider and they were against the idea - not in the network and not paying a dime!
I've spoke with 2 agents with no accents and pleasant. Who knows? This could have been great.
Hear.com sucks
These are good for conversation’s, they are garbage if you want the Bluetooth to work. These are a waste of money, I will never order them again. Total scam artist.
bad service
They are very involved in the process.
Online Interactive Ad Has Scam Written All Over It.
I have not purchased from this company but the online Ad that asks several questions has scam written all over it. No matter how one answers the questions he or she qualifies.
For example, my age I entered 99. Get real. Also, several online companies offer a similar hearing aid for a fraction of the price.
Service sucks! You're on your own!
Total Scam
A wonderful hearing aid
Hi Patricia! Thank you for taking the time to share your experience with hear.com. You're right the Signia Styletto devices are one of the best hearing aids in the market right now. We are so happy that you'd recommend our service and product. If there's anything we can do to help you in the future, please don't hesitate to reach out. Happy Hearing! - hear.com team
Hear. Com revuew
Hi Velma. Thank you for taking the time to share your story with hearing aids. Getting hearing aids is a beautiful experience. Glad you were able to experience your holiday season to the fullest. Happy hearing - hear.com team
I'm happy I made this choice
I have been avoiding this for a long time, but finally after too many social gatherings where I could not understand people, not hearing my wife (according to her) and straining to understand the TV shows, I did it.
Hear Canada office had a great specialist who was very helpful, a nice small friendly office that I can drop into at any time for a cleaning, and a payment plan so I could spread my payments.
Yes - I can hear others now, hear my wife, and they gave me a special box to stream the TV straight to my ears. Now I can watch the game and not disturb others.
Hi Michael. Thank you for taking the time to share your story with us. Many people avoid getting hearing aids, but when they finally take that next step to improve their hearing they realize all the benefits. We are happy you are enjoying the devices and better hearing! Have a happy holiday season. - hear.com team
Hi Michael. Thank you for taking the time to share your story with us. Many people avoid getting hearing aids, but when they finally take that next step to improve their hearing they realize the benefits. We are happy you are enjoying the devices and better hearing! Have a happy holiday season. - hear.com team