Hear.com is a company which states their goal is to provide unbiased service and expert advice to people suffering from different levels of hearing impairment and those who are interested in getting a hearing device.
How Does Hear.com Work?
According to their website, Hear.com was created by an experienced team of hearing experts who wanted to help people improve their ability to hear and thus their overall quality of life.
To begin the process, customers will receive a free, personalized consultation. During this consultation, customers are encouraged to ask any questions they may have about the process of testing and assessing your hearing or about hearing aids themselves. They will listen to all your needs to make sure your situation is handled appropriately.
Hear.com will take your information and use it to schedule you an appointment for a hearing test at a partner provider near you and during this appointment the hearing car specialist you meet with will recommend the right hearing device for your needs and fit you for your device.
Customers who use Hear.com to arrange their hearing aid appointment will be given a 45 day risk-free trial of their device, during which time your Hear.com representative will check back with you periodically to make sure you are completely satisfied.
If you feel as though your device does need further adjustments, your Hear.com representative will arrange up to five free service appointments for you, and they will oversee a 3 year warranty of your purchase.
The service provided by Hear.com – the consultation, recommendations, and appointment reservations – are all free of charge. The actual services that you will receive during your appointments will have costs associated, and the hearing aids themselves will range in price from $799 for a basic device to $3,100 for a premium hearing aid.
This is a very wide price range, but the website says that they cannot do a better job of estimating what kind of prices you will pay until you complete the free consultation process and actually have your hearing tested.
The company offers a 45 day trial period in which they will work with you to get you accustomed to your hearing aids. After 30 days of working with your coach to optimize your experience you will evaluate your results and progress. If at that time you are not satisfied you can return the product for a full refund.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by 786-574-3799 or by submitting your own contact information to their web page and having one of their representatives call you.
Unfortunately this website does not have that many customer service reviews at this time, likely because ultimately what this service does is just act as a recommendation service for finding an Audiologist in your local area that has experience with your needs and circumstances.
There are many other options for purchasing hearing aids, however, and customers that are confused where to start or who are working with limited budget don’t need to feel pressured to stick to just one resource.
The issue with finding a good quality, reasonably priced hearing aid is so common that it has actually been reported in many different publications.
The AARP is a trusted resources that provides information on purchasing hearing aids even if you are on a limited budget.
Competitors and Alternatives?
There are many different places that sell hearing aids outside of your doctor’s office, including the major retailer CostCo which provides some centers with audiology services and discounts on major brand name hearing aids.
If you have any experience with Hear.com or their products, please leave your reviews below.
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