Hear.com Reviews

( 13 reviews )
Website: www.Hear.com

Hear.com is a company which states their goal is to provide unbiased service and expert advice to people suffering from different levels of hearing impairment and those who are interested in getting a hearing device.

How Does Hear.com Work?

According to their website, Hear.com was created by an experienced team of hearing experts who wanted to help people improve their ability to hear and thus their overall quality of life.

To begin the process, customers will receive a free, personalized consultation. During this consultation, customers are encouraged to ask any questions they may have about the process of testing and assessing your hearing or about hearing aids themselves. They will listen to all your needs to make sure your situation is handled appropriately. 

Hear.com will take your information and use it to schedule you an appointment for a hearing test at a partner provider near you and during this appointment the hearing car specialist you meet with will recommend the right hearing device for your needs and fit you for your device. 

Customers who use Hear.com to arrange their hearing aid appointment will be given a 45 day risk-free trial of their device, during which time your Hear.com representative will check back with you periodically to make sure you are completely satisfied.

If you feel as though your device does need further adjustments, your Hear.com representative will arrange up to five free service appointments for you, and they will oversee a 3 year warranty of your purchase. 

Cost/Price Plans

The service provided by Hear.com – the consultation, recommendations, and appointment reservations – are all free of charge. The actual services that you will receive during your appointments will have costs associated, and the hearing aids themselves will range in price from $799 for a basic device to $3,100 for a premium hearing aid. 

This is a very wide price range, but the website says that they cannot do a better job of estimating what kind of prices you will pay until you complete the free consultation process and actually have your hearing tested.  

Refund Policy

The company offers a 45 day trial period in which they will work with you to get you accustomed to your hearing aids.  After 30 days of working with your coach to optimize your experience you will evaluate your results and progress.  If at that time you are not satisfied you can return the product for a full refund.

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by 786-574-3799 or by submitting your own contact information to their web page and having one of their representatives call you.

Hear.com Reputation

Unfortunately this website does not have that many customer service reviews at this time, likely because ultimately what this service does is just act as a recommendation service for finding an Audiologist in your local area that has experience with your needs and circumstances.

There are many other options for purchasing hearing aids, however, and customers that are confused where to start or who are working with limited budget don’t need to feel pressured to stick to just one resource. 

The issue with finding a good quality, reasonably priced hearing aid is so common that it has actually been reported in many different publications.

The AARP is a trusted resources that provides information on purchasing hearing aids even if you are on a limited budget.

Competitors and Alternatives?

There are many different places that sell hearing aids outside of your doctor’s office, including the major retailer CostCo which provides some centers with audiology services and discounts on major brand name hearing aids. 

If you have any experience with Hear.com or their products, please leave your reviews below.

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Hear.com Customer Reviews

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Hear.com sucks
October 4, 2022

These are good for conversation’s, they are garbage if you want the Bluetooth to work. These are a waste of money, I will never order them again. Total scam artist.

bad service
September 27, 2022
After 45 days, service is bad.

They are very involved in the process.
August 30, 2022
Just like having a personal audiologist. You get an examination and hearing testing by video communication and you get follow up counseling and adjustments with a specialist.

The questions asked make it an obvious scam
July 25, 2022
I have answered the questions that make it impossible for me to have hearing issues like at age one. I also put my name in with the Big F Four Letter Word as my last name. And guess what: I am age one with the first name of F*uck and I still qualify! Such an obvious scam.

Super Scam
July 13, 2022
Just took their so called evaluation online and entered that I was 2 years old and answered all in the negative area and guess what, I still qualify! Imagine that. The online evaluation along has scam written all over it. Look it up and you will avoid Hear.com like the plague

Online Interactive Ad Has Scam Written All Over It.
July 9, 2022

I have not purchased from this company but the online Ad that asks several questions has scam written all over it. No matter how one answers the questions he or she qualifies.

For example, my age I entered 99. Get real. Also, several online companies offer a similar hearing aid for a fraction of the price.

Service sucks! You're on your own!
March 3, 2022
Great sales pitch but couldn't even get my package to me before they scheduled the Audiologist. Customer service went down hill from there. Aids are good but don't let them lie to you. If you need supplies or service you are on your own. STAY AWAY!

Total Scan
August 1, 2020
They claim to contact your insurance company and assure you that part of the cost is covered by your insurance. Then they claim that it was denied and try to collect the entire cost from the customer. Except upon investigation I found that they never contacted my insurance company and never submitted a claim for reimbursement. Now they are taking me to court to collect.

A wonderful hearing aid
January 14, 2020
I purchased my hearing aids in September 2019. I had previously worn Phonac aids for 9 years. I often took them out because my ears would itch terribly and background noises drove me crazy. I can’t begin to tell you how happy I am with my Sonia stiletto hearing aids. I don’t even realize that I’m wearing them. They are so comfortable . My hearing is so much better with them and I can easily control the volume with my smart phone . I am able to answer my phone now and clearly hear what the other person is saying because it streams right to my ears. I am very pleased and would highly recommend these aids! There is a 30 day trial period so you have nothing to lose and everything to gsin

LeslyPichardo January 20, 2020

Hi Patricia! Thank you for taking the time to share your experience with hear.com. You're right the Signia Styletto devices are one of the best hearing aids in the market right now. We are so happy that you'd recommend our service and product. If there's anything we can do to help you in the future, please don't hesitate to reach out. Happy Hearing! - hear.com team

Hear. Com revuew
January 7, 2020
The lady I dealt with was so very helpful in getting me set up with the right audiologist. Now with hearing aids I am hearing things I had forgotten were there, the jingle of Christmas bells were a real joy this year.

LeslyPichardo January 08, 2020

Hi Velma. Thank you for taking the time to share your story with hearing aids. Getting hearing aids is a beautiful experience. Glad you were able to experience your holiday season to the fullest. Happy hearing - hear.com team

I'm happy I made this choice
December 12, 2019

I have been avoiding this for a long time, but finally after too many social gatherings where I could not understand people, not hearing my wife (according to her) and straining to understand the TV shows, I did it.

Hear Canada office had a great specialist who was very helpful, a nice small friendly office that I can drop into at any time for a cleaning, and a payment plan so I could spread my payments.

Yes - I can hear others now, hear my wife, and they gave me a special box to stream the TV straight to my ears. Now I can watch the game and not disturb others.

LeslyPichardo December 23, 2019

Hi Michael. Thank you for taking the time to share your story with us. Many people avoid getting hearing aids, but when they finally take that next step to improve their hearing they realize all the benefits. We are happy you are enjoying the devices and better hearing! Have a happy holiday season. - hear.com team

LeslyPichardo December 23, 2019

Hi Michael. Thank you for taking the time to share your story with us. Many people avoid getting hearing aids, but when they finally take that next step to improve their hearing they realize the benefits. We are happy you are enjoying the devices and better hearing! Have a happy holiday season. - hear.com team

I love my hearin aids
November 21, 2019
Other than the cost love my hearing aids

LeslyPichardo December 05, 2019

Thank you for taking the time to share your experience with us! We know the cost associated with hearing aids, luckily we offer the option to finance and we do work with insurance companies to make the better hearing more affordable. Happy Hearing - hear.com team

Stay away from hear.com
April 28, 2017
Horrible company...I completed an inquiry online to have a consultation. The representative asked me a few questions about my hearing loss and said he'll schedule me for a hearing evaluation with a hearing professional in my area.. wonderful.. not until he asked for $50.00 to schedule the appointment to secure my slot.. I told the rep I will not give my credit card information over the phone. With no explanation he said okay and hung up the phone,but remembered to tell me to have a good day. I felt like this was a scam and was happy I didn't move forward with such company.

frank herrmann February 03, 2018

Scam operation. They tell you insurance will pay $1000.00 and you pay the rest then after a month or two they say you still owe them. Lying con artists.

PeterLevy August 01, 2020

He's right, they claim insurance coverage and then try to collect the entire sum from you. They never even file the claim with the insurance company.

LindaKyle Wright June 12, 2021

They are blocking my review! Getting attorney! Maybe they will listen then!

Andrew April 19, 2022

I was considering buying their product. But after reading the reviews from several sources. I will not. I don't know how they claim a 4.5 rating. Well over 60% of the reviews were very negative and touted poor customer service and lack of good faith to honor their claims. Reviews are very helpful. Especially when a product is so costly. Not worth taking chances. Plenty of reputable dealers locally.

martinhudson July 09, 2022

The online Interactive Ad has scam written all over it. No matter how one answers the questions he or she qualifies for an overpriced aid one can buy on Amazon for much less. So, I did not go further. I answered that age question with 99.