Hear.com Review: A Detailed Look
Hear.com states they aim to provide hearing aid products and services to customers suffering from various levels of hearing impairment.
They claim to offer a combination of the best hearing professionals paired with the latest and most technologically advanced hearing aid devices.
Below we take a closer look at the company and see if they live up to their promises.
How Does Hear.com Work?
Losing hearing can be a difficult process for many older Americans as they need to navigate the maze of product selection and insurance hurdles. Hear.com aims to simplify this entire process.
To begin the process, customers will receive a free, personalized consultation during which they are encouraged to ask any questions they may have about the process of testing and assessing your hearing or about hearing aids themselves.
Hear.com will then schedule an appointment for a hearing test at a local partner test provider.
During this appointment the hearing ear specialist you meet with will recommend a hearing aid device that meets your needs and then help fit you for the device.
Customers who use Hear.com to arrange their hearing test will be given a 45 day risk-free trial for their device, during which time your Hear.com representative will check in with you periodically to make sure you are completely satisfied.
If you feel as though your device does need further adjustments, your Hear.com representative will arrange up to five free service appointments for you, and they will oversee the warranty of your purchase.
Hear.com network of providers work with many of today’s leading hearing aid manufacturers. These include:
They also offer their in house brand, Horizon Hearing Aids, which have the latest technology and are geared more towards younger and highly active users.
From these brands you will have a number of options based on how much you want to spend and what features you’re prioritizing.
Some devices will have the latest technology, such as Bluetooth connectivity and AI capabilities.
Overall, Hear.com claims to have a 92% success rate for helping customers find a hearing aid device through their network. that satisfies customers.
Customer Reviews & Complaints
Hear.com provides country-wide service spread across over 2,000 audiologists and sell a range of devices at various price points, so customer experiences can vary.
Overall though, we find that Hear.com has mostly positive ratings across a number of consumer review websites.
Most customers appreciate the ongoing professional customer support since, in many cases, getting the perfectly fitting device requires several adjustments.
Furthermore, the 45-day trial period gives customers plenty of time to fully evaluate their hearing aids and determine if they want to keep them or not.
Positive reviews also mentioned how helpful the follow up appointments were, both in-person or via tele-health.
Some negative customer reviews were mentioned having to wait too long for sending their device in for repair and other shipping delays.
Some other customers were unhappy and felt misled by their consultant in regards to how likely it would be that their insurance would provide financial assistance.
There are also some complaints regarding certain models of hearing aids and users experiencing technical issues with them, such as the Bluetooth not working properly.
Hear.com is accredited by the BBB and has an A+ rating from them. They also have a good record of closing any complaints submitted on that platform.
In general, their customer service representatives make an effort to reply to negative customer reviews and attempt to resolve issues via refund or alternative solutions.
Customers who would like to contact customer service with any questions, concerns, or complaints can do so by 786-574-3799 or by submitting your contact information on their website for a callback.
You can also use their mobile app to speak with a representative and check on or make changes to your scheduled appointments.
Finally, you can also send them an email at [email protected].
Cost & Price Plans
The service provided by Hear.com – the consultation, recommendations, and appointment reservations – are all free of charge.
The services that you receive during your appointments will have costs associated, and the hearing aids themselves will range in price from $799 for a basic device to up to $3,100 for a premium hearing aid.
This is a very wide price range, but the Hear.com states that they cannot do a better job of estimating what kind of prices you will pay until you complete the free consultation process and actually have your hearing tested.
On Hear.com they also provide options for monthly payments based on the level of hearing aid you choose.
In general, the more active your lifestyle the better (and more expensive) hearing aid you're likely to require to account for a range of different and more challenging environments.
Hear.com offers financing options through Allegro and CareCredit. Monthly payments (per device) estimates for a 36-month period are as follows:
- Essentials - $139
- Advanced - $169
- Premium - $199
- Luxury - $229
During your phone consultation your representative should also help guide you through your insurance options.
Traditionally, Medicare has not covered hearing aids but your standard insurance plan may provide some assistance, depending on your individual policy.
There have been some measures in the works to make hearing aids more affordable so it’s definitely worth exploring all your options during your consultation.
The company offers a 45-day trial period in which they will work with you to get you accustomed to your hearing aids.
After 30 days of working with your coach to optimize your experience you will evaluate your results and progress. If at that time you are not satisfied you can return the product for a full refund.
Competitors and Alternatives
There are many providers of hearing aids aside from your doctor’s office, including the major retailer Costco which provides centers with audiology services and offers discounts on several major brand name hearing aids.
If you’re confident in doing your own research on hearing aids and know what you need you can also turn to many over the counter sellers that sell directly to customers, with no audiology appointments necessary.
Is Hear.com Legitimate?
Choosing the right hearing aid is an important decision that can have a large impact on your quality of life. Some researchers say can it can also be the third largest lifetime expense.
Hear.com is a solid service to use if you need assistance selecting a hearing aid solution or if you’re unhappy with your current options.
The company has mostly positive customer reviews, a responsive customer service team, and offers a trial period for their products.
Further, a purchase from them also comes with included follow up appointments which can help you calibrate your product and provide you with other needed resources.
If you have any experience with Hear.com or their products, please leave your reviews below.
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