Harvest Right Freeze Dryer Reviews

Harvest Right Freeze Dryer
( 2,394 reviews )
Website: HarvestRight.com
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Harvest Right Freeze Dryer Customer Reviews

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user image Vicki S
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October 26, 2022

We received the wrong cord for our Oilless pump and after speaking to customer service they will be sending us the correct cord. So happy with the help I received! We are so looking forward to using this remarkable tool for our food preservation. Thank you.

Date of experience: October 25, 2022

user image Alisa
Great freeze dryer!
October 26, 2022
The freeze dryer works great, and is very easy to use. We can finally freeze dry and store our own food. The instructions are clear and concise. The customer service when we call or email is very helpful and responsive. we highly recommend harvest right freeze dryer machines.

user image Justin S
Great
October 26, 2022

I rarely leave reviews unless it’s exceptionally good or terrible. We thought our Freeze Dryer was not working properly but found through very helpful and thorough customer service. The machine was operating better than before with the new firmware update. They are always updating and improving their product.

Madysen is an exceptional technician and followed up for weeks until we were completely confident.

Thank you!

user image Brian
Works great!
October 26, 2022

I'm very impressed with how the Harvest Right freeze dryer performs. It took me a little while to figure it out, but it works great!

user image Steve S
Great product and Service
October 26, 2022

Great product and great service. My drier required service and there was an actual person who walked me through the process and sent new parts and got it up and running very quickly. Great company...wish more were run like Harvest right!

user image Emily P
We love harvest right.
October 26, 2022
We have 3 freeze dryers from Harvest Right and we will probably be ordering a 4th one very soon!

user image R. S
Great customer service, great product.
October 26, 2022
I am a-pleased with this purchase! I have found the customer support to be great. There is sometimes a wait time to speak with someone, but they have a call-back option. Once I am talking to a human ( a delight these days) I have found them very generous with ideas and tips for effective freeze drying. I do suggest buying extra trays and tray covers as this helps have batches ready to go one after another. I bought the medium home machine so I could plug it in any outlet. I find the food tastes great, even freeze dried and I have peace knowing I'm prepping for the the future and for travel food and light weight storage.

user image Judd &
Fantastic Product
October 26, 2022
We've had our freeze dryer for about 5 months now and couldn't be happier. It's easy to set up and easy to use. We've used it for food storage and to make healthy snacks.

user image Ashley
Great Machine, Mostly Good Support System
October 25, 2022

I love the Harvest Right machine and the ability it gives me to store my harvest and great produce deals I find during the year. Overall I have really liked my machine and the quality of food it produces. I am docking 1 star because in the 2 years I've owned the machine I've had to contact customer service 3 times. The first 2 were for the same issue - something in the electrical shorted and it needed a new plug. Easy repair and Harvest Right facilitated wonderfully. The last was just recently for a repeated vacuum error. Unfortunately that one is just wear and tear and I need a new pump. I did have the old (not premier) pump though so hopefully their current pumps last longer than 2 years since they cost a significant amount.

While under warranty these customer service calls were fully covered and everything was taken care of easily. This last one was not under warranty and they required a $45 diagnostic fee. I was frustrated by that since this machine is quite expensive and really not very old. I feel a little better about it since they are applying that fee toward the new pump I need to buy, but I'd still prefer to see an option for some basic customer support without a fee.

If you purchase one of these machines, make sure to buy an extra set of trays. It allows you to always have the next batch prepped and ready to go so you can keep your freeze dryer running all the time.

user image mebfsa
Awesome Company
October 25, 2022
This is a great company with very good customer service. I bought a freeze dryer a few weeks ago. It is an awesome machine. The initial setup is a little complicated, but after that it is fully automatic with clear on screen instructions. We have done many batches in just a few weeks ago. It works very well and I am thrilled that I can so easily preserve our produce on a long term basis. I am not a huge fan of the Mylar bags that come with the unit, but it is easy to find inexpensive ones that work much better. Overall, this is a great investment for preserving food.

user image Gavin
Excellent freeze dryers
October 25, 2022
Finally a good way for consumers to freeze dry food themselves instead of paying high prices for commercially bought freeze dried food. The freeze dryer is easy to use and mostly automated. The instructions are clear and easy to understand, and the customer service is very responsive. Highly recommended machine.

user image MaryF
This Company delivers a great product
October 25, 2022
I purchased a large Harvest Right Freeze Dryer a few months back. I have used it almost daily for months now. Never an issue and it produces great freeze dried food. I highly recommend this machine for anyone who is interested in preparing for food shortages, camping, backpacking or just daily snacks. Every time I had a question the personnel at the company were very nice and helpful. Highly recommend this machine.

user image Donald B
There is no better time to buy a freeze dryer.
October 25, 2022
I have owned two Harvest Right freeze dryers for around five years. I have had minimal issues and Harvest Right tech support helped get my units back up and going. If anyone is on the fence about buying a freeze dryer, do not keep putting it off food prices are going up.

user image Jesse N
Awesome customer service!
October 25, 2022
I bought a medium pharmaceutical freeze dryer for home use. I didn't know the difference between that and the home version at the time. After more research I found that the home version was better suited for me, so I contacted support to flash my unit to the home version. Working with their customer service has been a very pleasant experience!

user image Dan
Harvest Wright freeze dryer support
October 24, 2022
Our freeze dryer started making clicking sounds and then failed to properly dry the load that was running. We then contacted Harvest Right for help. The Harvest Right Tech walked us through diagnostics, sent a new software version to install, and determined the problem and had the malfunctioning part sent with instructions for ininstallation. The Tech was very friendly and helpfully throughout the prprocess. The freeze dryer is now working properly.

user image Laura
Customer Service
October 24, 2022
We have recently purchased a Harvest Right Medium size. I have run a few batches already. The unit is not difficult to use, although make sure you read all the instructions (don't skip this part). Once you familiarize yourself with how the dryer works, it is pretty easy to use. In some ways, it is more complicated to use than a dehydrator, but in other ways, it is easier. So far, we love it! It arrived well packaged, with clear setup instructions that weren't too complicated to install. I was able to put it together all by myself, the only thing I needed help from my husband with was to lift it because it is very heavy (probably 100lbs). The customer service is excellent. Even though there is some minor work that goes along with operating the freeze dryer, and there is some learning curve, overall I give it 5 stars because the benefits of having this in my house are amazing (saves money in the long run, up to 25-year shelf life, can make fun or healthy convenient foods). It is very impressive and convenient to have this technology in my house.

user image Sara
Excellent Customer Service
October 24, 2022
Owned my FD since 6/2022... It has been fun getting my area setup and Freeze Drying all kinds of different things. Any time I've had a question HarvestRight Customer Service has been so helpful, no complaints here. Happy Freeze Drying!

user image Kristina H
Worth the Investment
October 24, 2022
We'd been interested in a freeze dryer for a couple years before deciding to purchase one. We have a large garden and were interested in another way to preserve the bounty. Knowing the price tag associated with it, we wanted to make sure we were fully utilizing it and have kept it running near nonstop. This is by far our preferred method of preserving herbs and eggs and we look forward to experimenting with it more in the future. We definitely recommend getting one if you're on the fence and have a lot of produce to put up, it's super simple to use.

user image Mark G
Excellent Customer Service
October 24, 2022
In today's world as a consumer, we tend to have low expectations. I recently purchased a Harvest Right Medium Freeze Dryer and it did have an issue with a vacuum leak. Of course I was disappointed that I had a problem, but my disappointment soon ended when I called for support. My expectation was that I would have my call answered by someone in another country that pays very low wages, but much to my delight, I was in immediate contact with someone that was knowledgeable. They asked intelligent questions and respected my answers. They were able to give me some suggestions as to what to try, when I explained that I had already tried those they set up a same day appointment with one of their higher level support persons. Matt was very helpful in helping me resolve the problem which was eventually determined to be a bad O-ring on the vacuum hose. I was quickly sent a new hose by Fed-Ex and I'm on my way. First class support from an excellent organization. I'm now looking forward to all the benefits of freeze drying my food! Thanks, Harvest Right!

user image Dukunter
A true investment in food and healthy living.
October 24, 2022
We purchased our unit about 2 months ago and have been using it constantly since it was set up. We've had great success in drying our garden vegetables, strawberries, apples, goat milk, and salsa. Operating the unit is fairly straight forward, and nearly all of the process occurs automatically. We do try to freeze the food prior to running it through the process, but it's worked great either way. Cleanup is easy and quick. The food that comes out of it tastes incredible. We don't even reconstitute the apples and strawberries as they taste incredible as a dried snack. We're hoping to get some meat dried this winter after deer season and we're experimenting with some other pre-made meals. Just keep in mind the thing weighs a lot and it needs room to "breath" so it doesn't get too hot. This is canning taken to the next level. If you have a desire to preserve and store food, make long-term use of your garden production, or just make healthy snacks, you have to give this a try.

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