Harvest Right Freeze Dryer Reviews

I decided to purchase a Harvest Right back in January 2023. I placed my order in late February directly from Harvest Right. I received it very quickly and very well packed.

I have been very pleased with my decision. I’m still learning how to do different product. But there is a lot of support on social media and from Harvest Right. Everything I’ve freeze dried has came out great. My four legged boys love all the treats I make for them. They come running when they hear me release the pressure on the machine. They know they will get to taste test everything.

Since I’ve had my Harvest Right I’ve needed to contact customer support twice. Both time they were helpful and walked me through everything. The first time there was a power outage in my area for several hours. When power was restored my machine had returned to a different screen for set up. Customer support helped me set all my settings correctly. The second time was just a software update. Again customer support was very helpful and walked me through the process.

We received our freeze dryer a couple of weeks ago and are enjoying it! No complaints. There is one thing we are unsure of which is the oil filter. We drained our oil into the filter a week ago and only a few drops have come out. We understand that it could be user error, but when we search for an answer online the sources provided are unclear. We look forward to freeze drying many delicious snacks. Aside from that, I recommend Harvest Right. They have great customer service and great products. Harvest Right if you are looking for a sponsor it would be a pleasure.

Love my Harvest Right freeze drier. It has been running almost non-stop since I got it. I’m excited for the quality, customer service has been great, and to have a stash of food available for camping, nights I don’t feel

Like cooking or if SHTF, Something Hits the Fan! I have FD strawberries, corn, raspberries, chicken breasts, candies.

The only trouble I have had is the gasket sealing to the door so be sure to pull the gasket forward before starting the process.

We have two machines... One is always been great, the other not so much. I think the only improvement I can think of is to have traveling techs. We have learned so much about these machines through running our own test, but in the amount of time it's taken us to get it fixed, for the second time, the warranty has expired. Really hurts to have to pay for shipping on a machine that hasn't worked right for more than three months of the time we've had it. In the companies defense, we're just not email and tech smart so takes us time to do all the back and forth...

Great company and excellent support

I have had the Harvest-Right Freeze dryer for about 4 years when they were just a fledgling company. I love the support to download the latest software version for NO COST!

When I call customer support they are extremely helpful and give prompt service. (I had a vacuum problem).

I highly recommend Harvest-Right

The Harvest Right freeze dryer has been a phenomenal asset and is easy to use. It has clearly been well thought out and researched to make for practical and stress free application.

During shipping there was a small issue with a wire coming lose while it was in transit which rendered the machine inoperable but Harvest Right customer service was rapidly there to help and probably some of the easiest people to work with that I have ever encountered. The fix was simple and I was able to get it up and running in less than 10 minutes on the phone with a Technician.

I was gifted a five-tray model and use it primarily for prepping long term food storage. I also use it preserve food that would otherwise spoil (i.e., powdering milk that would otherwise spoil. I recommend using the rubber liners for the trays, makes product removal much easier. Things to consider when locating the freeze dryer are the weight (you need strong sturdy surface, if not permanently located on a countertop, most utility carts can't handle it. Freezer itself is relatively quiet but the vacuum pump runs at about 60 db.

In general it works well and meets my needs.

This is our second experience with tech. support. We would rate today's experience as 5 stars. As for our first experience, we would give a score of 3. The final rating would be 4.

 We run our medium size, 4 tray freeze dryer at a rate of about 2-3 loads per week. We love the final product the unit produces, from a wide range of foods including fruit, meats, stews, breads, deserts, etc. Recently the relay board failed and displayed a message “Mid-batch Heater Failure”. This prevented any further processing until fixed. Customer service was able to walk us very clearly through a temporary fix until a new board could be sent. They even provided a way for us to get a credit to pay for the board since it was beyond the one-year warranty period. We’re very impressed with their ability to remotely service the machines. 

Our first experience with tech support was not as smooth. We had our machine for about 10 months, and we had a vacuum error. The technician from customer service insisted that our unit was out of warranty. We took a picture of our sales slip and shipping label and they were convinced of their error of the purchase date. Since they seemed so positive that our machine was not 10 months old, we looked at the files we were asked to send to them and many of the files were dated 10 years earlier. We wondered if we had been sold a refurbished machine. I asked for the reason for the discrepancy of dates but received no answer. After many calls to tech support and about 4 weeks of following the protocol of advice, they finally said our pump had failed and they could send an oil pump since they didn't have oil-free pumps in stock. As you know the cost difference between an oil-free pump and an oil pump is significant. They replaced our pump, but the fairness in price was certainly not fair. At times, we felt they were not listening to us, or they were convinced we were not following their directions. We felt that four weeks was too long to repair our machine. The reason for the month-long repair was the wait between the scheduled 15-minute time slots for a phone visit. Instead of the company following up to check the success of protocol steps, we had to initiate a return message of "our machine is still not working" on three different occasions. This was exactly a year ago and we feared we would have to toggle for another month of phone calls to repair our machine again. That didn't happen, thank God.

I have had my freeze dryer since 2016. I haven't had too many issues at all with it. However, Harvest Right has been great to work with when I have had problems or questions. They have always been very responsive and pleasant to work with. They have helped to resolve my concerns and have been timely with their responses as well as knowledgeable and helpful. They continue to grow, but they still provide the best customer service for their customers. Even though my warranty on my machine has long since expired, they have still very helpful to identify an issue that I have been having with my machine. I will be purchasing a 2nd machine from them. These machines are definitely an investment, but following the company's recommendations and doing proper maintenance will ensure that the machine will perform well. I have nothing but positive interactions to report with my experience with this company.

Really want to love it.

We ordered our pharmaceutical harvest right freeze dryer a year ago. Shipping took about a month or so, not ideal, but there was not rush.

Receiving it, we have used it probably a handful of times during the year (3-4 times total).

We have experienced leakage, and the monitor went out and is black - we couldn’t even retrieve the data from it on a flash drive. Mind you, we have only used the pharmaceutical grade freeze dryer 3-4 times and the screens given out. We tried to do some trouble shooting ourselves and ended up on a forum page with other users experiencing similar.

For an expensive and supposedly high grade piece of equipment, I was not impressed with the failures.

Customer support has been helpful and hopefully, wish the diagnostics were video so we can actually get guidance and help - it’s been a long journey to get this product up and running again. Will keep this updated and share photos and videos on the process.

I bought a Harvest Right freeze dryer in 2014 as a group purchase with other family members. All I can say is this machine has been amazing for the past 9 plus years. We have utilized it consistently with no problems or issues, the machine manufacturing is solid. Being that it's a group purchase it does get moved from house to house on a regular basis, the older machines is a little bigger and heavier but still easy enough to move and set up at the new location. Recently I upgraded to a new vacuum hose, not because the old one broke, but the new one provides greater efficiency. I ran into a problem due to my Harvest Right was on the older side and the fittings were of different sizes. Once again Harvest Right did not let me down, the customer service was impeccable. Kayla and Nikolai both took the time to help ensure that the parts needed were correct for my older machine and vacuum pump. Harvest Right is a five star rating across the board for quality of product as well as quality in their customer service. Oh yeah, the freeze dried food is truly awesome as well.

We have loved our Harvest Right freeze dryer. We have had it for almost three years and it runs non stop except for July and August. We love to freeze dry full meals, ingredients and many things from our garden. We have always bottled food from our garden but one thing I love about freeze drying is that we do not have to use an approved USDA recipe for our tomato products. We love the pasta sauce and pico de gallo we make and freeze dry. We use the pasta sauce on spaghetti, other pasta dishes as well as pizza.

We have had only had a few things we have had to fix on our HarvestRight. We have had good customer service and received the parts quickly.

We recommend the HarvestRight freeze dryer to everyone!

After only having it two months, it’s broke down on me and I had to wait for repairs and toss the food that was in the freeze dryer. After that time it’s broke down at least four more times and each time we have to wait for repairs. It broke down again after not being in warranty anymore. I would not recommend this product just because I don’t like being the one to hat to do the repairs when the parts come in. In my opinion, the parts are poor quality because even a new refrigerator or washing machine does not break down on the second month of ownership. Customer Service will work with me and I do appreciate them. And I love the machine when it’s working. I just wish it would work more often then it breaks down.

Started having drying problems that just got worse. Contacted Harvest Right Support. They sent me videos, emailed and called me until we got the problems solved. They responded to each question I had and helped me correct the issue. I will contact them with any issure. They know how to get you back to freeze drying.

We bought a refurbished version of this freeze dryer.

Harvestright does not seem to understand what refurbishing is, as both machines were broken to some degree when we received them.

The accessories that came with the freeze dryer were for the large version, we had ordered the medium. So after a call with Harvest right they mailed us the proper power cord and trays, so that's another few weeks.

Finally after 2 months of waiting we had it working and its fine. We had to do the factory reset on the unit as it was not done during 'refurbishing'

We don't like our freeze dryer it came with old pump and we have to change oil every 5 runs.

I've had my medium-sized freeze dryer for 2 years now. Have had an issue with vacuum pressure and really got discouraged with it. I finally broke down and got service team on it. First thing they recommended was to update the software. I was really hesitant about because have been hearing bad things about the update. Figures what the hell can't hurt to try it since machine isn't working anyhow

First batch after update finished great did another and same thing finished great.

Having some issues with my less than two year old Harvest Right freeze dryer. I'm a little disappointed to be having issues with such a young machine but they are very sophisticated, The service department has been working hard to get my machine up and running. Been very pleased with their efforts.

Harvest right freeze dryers don't come with much of a user's manual as far as specifics on processing foods and how the freeze dryer cycle timing works so I had a number of batches not dry to the crisp snap you are supposed to achieve. I called customer service and had someone very helpful to work with who also created an account for me so we could reference our conversations later if I needed a technician to work with me specifically on my issues. They were able to answer my questions and I was able to have some success in my next batches!

After 5 years of research and wanting a HR FD I decided to take the plunge and get one in July. After I got it I received an email about the new PRO versions, I called to find out thats what they sent me, they have great customer service and look out for their customers. My first batch went for 48 hours so i called to find out I had to do a software update, JC walked me through getting it loaded. I’m looking forward to many years of use and lots of wonderful freeze dried foods. I have health issues and have to eat organic so this way i know i can store up my healthy food. There’s tons of great videos online to watch help with the do´s and don'ts and lots of great suggestions. I’d highly recommend a Harvest Right Freeze Dryer!!