Handy.com Reviews

( 80 reviews )
Website: www.Handy.com

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Handy.com Customer Reviews

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This Company is a Scam
December 5, 2023
This is not a leg business. I purchased a technician through Google Store to install a thermostat and they have cancelled on me 4 times. They think it is ok to not show up 30 min before scheduled time an then reschedule. When I did get customer service on the phone they wanted my credit card info again. Do not use this service. They are a scam!

Crooks. Do not use for anything
September 20, 2023

Worst company I've had the displeasure of TRYING to use. Canceled 1st apt last minute by email only. Canceled second apt 20 min prior by email and 20 min after by text. I canceled the 3rd apt by email and text only to have them attempt to show up. I spoke with Adam the tech and told him not to show up. Called the service line provided by Adam and was on hold for 24min, finally pressed 2 for call back that never came. Finally got through the next day and after explaining and filing a complant was told we would see a full refund. I just read the reciept from the refund in my email and it is less than half what i paid.

Total scam. I've also reported this to Mattress Firm who recomended Handy. They will no longer refer them.

Side note: Miles and Gladis from Mattress Firm are fantastic employees and should be commended. When they heard what happened Gladis came out on her day off with a freind and moved the bed and setup. Did the job and refused any payment. I would recomend Mattress Firm in Oro Valley, AZ to anyone.

Will never use Handy again. Crooks

Don't Use, Fraud.
July 6, 2023

They lied... Sent 1 little lady to assemble a dining table that she damaged. The company sent a release claim form that I signed and did everything they asked. They said the refund would be electronically deposited in 30 days of signed date. It's been over 30 days. They keep saying it's being escalated. Still haven't received my refund. They are fraudulent and lied. Will damage your furniture. Do not use!

June 9, 2023

Handy.com is the biggest scam I’ve seen in a long time! We booked and paid in advance for a guy who came on a bicycle, who was not only unprepared, but wasn’t able to finish the job. We very graciously agreed to allow him to come back at 1:30 pm today (Friday, June 9th). Before he left, we said repeatedly to call if he couldn’t make it or needed to reschedule. He didn’t. At 1:50 p.m., we called Patrick, the workman, on his cellphone. When we asked why he hadn’t kept the appointment, he said, “Oh, was that today?” He then said he’d call back. After a while, he did call back and asked for our address (again) or, alternatively, offered to come on Sunday. Now, if couldn’t remember that he agreed on Tuesday, June 6th to come back on Friday, June 9th, why would we be foolish enough to trust him with a reschedule for Sunday, June 11th?

Are you kidding me? People have busy lives. I expect professionals to keep appointments booked, or call in advance to reschedule, not just change dates willy-nilly because they forgot. He needs our address? Seriously? He was just here 3 days ago, on Tuesday! He doesn’t keep track of booked projects or the project’s address? What kind of professional is that? What kind of business is that?

Before going through with this service, we spoke with Handy.com's customer service, which represented that these independently-contracted workpeople were professionals, licensed and bonded. Clearly that was a boldface lie. The lie was in service of advancing the profit motive, which I’ve now come to understand: regardless of how the service wasn’t performed, sub-performed or failed to perform, Handy.com ensures that they keep a portion of the payment - full refunds are all but impossible. Very nice! (If you’re publicly traded, maybe I should invest? No way an investor could lose money here.) I paid $200 in advance, of which I only go $97.50 back for substandard, half-performed service. Not bad, Handy.com. Nice scam. Well done.

Handy is Unprofessional and Unreliable.
May 10, 2023

I hired this company to put together a premium Weber Grill and one person showed up at the scheduled time, but was supposed to be met by another "pro". Said they couldn't do the job without the other person, and that they did not know the other person's name or how to contact them. We called Handy (or Andy) about the situation, and they said to contact the pro that was standing next to me in the garage to find out where the other person was. Needless to say Handy (or Andy) was worthless and the grill is still in the box in my garage.

Handy.com sucks
February 8, 2023

Unfortunately I didn’t see all the negative reviews on this pathetic company called Handy. I ordered a new garage door opener through Lowes and I went ahead and ordered the install through them as well thinking it would just be easier doing things that way. So Lowes apparently deals with Handy.com for installations. I was initially booked for Monday Feb 6 but the night before I received a text saying they apologize but they need to reschedule due to a last minute call out from a tech. I was rescheduled for Wednesday Feb 8 then same thing happened again and they tried to reschedule me again. I said the hell with that cancel my installation lose my number and give me my full refund. This pissed me off so much. I’ve been looking forward to getting my garage door back working and these people were wasting my damn time. Oh yeah, they actually have the audacity to send text messages saying “Get excited, your scheduled installation is only a day away” Yeah a day away from being rescheduled again. Handy.com is some straight garbage and i’m disappointed Lowes deals with these guys. Says a lot about Lowes who i’m not too fond of either. They suck.

Super Job!
January 14, 2023
I thought the handyman that came to my house was great. I had an adjustable bed frame that I wanted to put together. He did that, put the bed together and removed my box springs. Terrific job, and no over charging….I’m happy with them.

Terrible service
January 9, 2023

I can't leave 0 stars. They took a job to build an armoire that we bought from Wayfair. We set up the service through Wayfair and paid $400 which, I think, is a lot to set up furniture. One of the workers showed up. They other never did.

So now I have a half completed piece of furniture which they say they will come back another time to complete. No discount. Terrible service.

Reshma January 10, 2023

I was placed in touch with them via Costco. They said they would refund my money. They never did. It’s a scam people. Don’t buy their services

That's what I get for being too trusting
December 18, 2022

In April of last year, I ordered a new garbage disposal via Walmart to replace the one that died. Since the installation involved attaching wiring, I decided to add on installation from Handy for $89.

I scheduled the tech to come the following week and he was respectful of my time and my property. He was just a nice guy looking to make some money on the side.

I started asking him questions like his background, his experience with Honey, and any courses or licenses he had in electrical.

Not only was he NOT a certified or licensed electrician, but this particular brand of disposals (GE) was something he didn't have any experience in and he stated he would have to do some research and come back. He promised!

He also told me that anyone could apply to be a Honey Pro and that of the $89, he was only getting paid $35.

I ended up going through the installation process with him while reading the manual aloud and ended up getting on the floor and under the sink to help him install it.

He was super nice but I'm not paying $89 for nice. I'd paid it because I was under the impression that Honey actually verified its Pro contractors.

Note: as of writing this, I see that Walmart no longer uses Honey to assist with installations. Maybe they ended up with too many people like me who were duped into thinking the person coming out was actually qualified.

Also, when I reached out to Honey last year to complain, they NEVER responded.

WendyRhodes December 18, 2022

Update....I checked the reviews on the Apple and Google App sites with regards to the app the pros use to see projects they may be a good fit for and want to complete.

Turns out, almost all of them stated that the map used to connect pros with customers is waaaaay off.

They obviously don't give the customer's address until they agree to complete the work. So you can imagine one of them saying yes to a job the app says is 11 miles away...only to realize that after they agreed to do the work the customer is actually 22 miles away.

Also, the description of what work needs to be done isn't always clear and sometimes they realize later that the work that actually has to be completed is way too time-consuming and laborious for the money they will be paid.

This explains ALL of the canceled and rescheduled appointments!

Also, it obviously costs money for Honey to accept credit card payments (bank processing fees). It also costs them money if they have to give the customer a refund as well.

This explains why they say things like "we'll send you a gift card OR check in the mail"

They are a scam! Please be careful
November 29, 2022
This company is built on scamming their customers. You will book an appointment, nobody will show up multiple times. If you ask for a refund, they will say they will send it via check and then it will never come. It is a scam to steal money and grow business. zero stars and someone look into this company please!

October 17, 2022
Buyer beware! Handy.com stole from us. Told us they would refund the services that were offered because the work was horrible. Actually had to rehire someone else and pay twice. Handy.com said they issued a check refund and today we were told that they didn’t and to contact Lowes. Customer service reps continually lie (all documented) Please use extreme caution with these people

Crooks- Horrible Craftsmanship
October 17, 2022

This company has been giving me the run-around since early Aug. We bought the install service via Lowes, and this was the company Lowes contracted. The guy came to install our kitchen light and the light was crooked and hanging off the ceiling.

Weeks were spent dealing with Handy.com and they finally told us that a full refund would be issued for the service and a check would arrive 5 weeks later... (for something that could have just been refunded to my credit card) fast forward almost two months later, still no check.

Received a random text from Handy.com that they would be out on 10/21 at 8pm (a Friday night). Mind you, we had to pay for another company to repair the install that they claimed to be refunding. So, we paid for an install two times.... My Husband reached out to Handy.com and asked about the refund and was told, "oh, there is no refund" even though I have emails stating FULL REFUND in bold lettering from Handy.com.

They told us to reach out to Lowe's. Basically, starting this battle all over again. This company has the absolute worst customer service, had lies and stole from us. We waited for weeks for our money to be retuned only to find out they were never refunding us. Flat out lied about a refund.

Find someone else
October 6, 2022

The worst. I bought a disposal from Lowe’s, and opted the installation which ended up being through handy.com. I didn’t hear from them for days, called them and found out they had already scheduled an appointment.

Then over the next two weeks, they canceled my appointment twice and rescheduled it automatically. Both times the appointments were canceled the day of the expected service. I told him I had no faith that appointment would not be rescheduled again, and I wanted my money back.

Be Very Very Careful!!!
October 1, 2022

This service is often luck if the draw and I’d be VERY careful in booking a “ pro”. Unfortunately I had the service added on when I made a Costco purchase. The communication from Handy is terrible, and I didn’t know who my “pro “ would be.

In taking a chance on a “ vetted “ stranger you can be putting yourself in a situation like I was where I was told the fee I paid was just a deposit and I owed him 50 dollars more.

Maybe because I was a woman alone he decided to pull that but it was frightening and threatening. I ended up giving him 20 dollars as a tip to get him out of my home. There’s nothing like finding your own person and getting a feel for who you are dealing with. No matter how much they are vetted, many unpredictable things can occur. I’d never do this again!

Don’t use Handy
September 27, 2022
Awful. They won’t actually show up. Don’t buy anything from a vendor that uses Handy to install. It won’t actually happen. Handy won’t show up. It won’t get done. They will reschedule 3-4 times then just refund you. Then your stuck with product that needs to be assembled and installed and no one to do it.

Horrible Service
September 7, 2022

The worst experience ever-no shows for appointments-customer service horrible and assembler damaged product and then they are doing nothing!!!!!!!!!!!!!!!

August 31, 2022

I have never been so frustrated! I purchased several items off Wayfair and paid for assembly for some of them, and the have contracted with Handy. I also purchased toilets from Lowes, who also uses Handy as their local installer.

For all of my purchases I was rescheduled numerous times--usually at the last minute. This is SO incredibly rude and disruptive, as I had scheduled all my activities around these appointments.

For the toilets, I finally gave up and had my money refunded by Lowes and hired a local plumber instead for less money.

My suggestion... DO NOT hire any help through handy.com!! If you need a service, simply find a local handyman who will actually show up for the job.

Hire your own installer!
August 28, 2022
Would be a negative rating if allowed. Miserable experience using this company! They 'guarantee' 'Pro's', which is total BUNK! They sent 'experienced' people to install a gazebo 'appx 5 hrs'. These people had NEVER put together a gazebo! It took over 8hrs WITH my husband and I finally helping the last 1.5 hrs! Then it was missing bolts (due to them not following the directions and putting them in the wrong places) and put together incorrectly! When chatting with a person online, they 'ended' the chat before completing a conversation because it wasn't a positive experience. 'Irish' was that person's name so beware..

do not use or hire on as a pro
August 25, 2022

i work on this platform , they lie steal and cheat those who use it , will list a cleaning job as if it was a 1 bed 1 bath you show up to clean it and its a 5 bedroom 3 bath but you only get paid to clean a 1 bedroom then if you complain they send you a automated response that says sorry you couldn't complete the job you claimed company lies steals and cheats until there pros snap

Horrible company
August 11, 2022

Yesterday, I was on the phone for almost 3 hours trying to find out when someone was coming to my house. Every single person I talked to on the phone and online chat couldn’t find my order, was extremely rude, was condescending, refused to help, kept passing me to several other people.

Then, as soon as I was on the phone with the company that I place my original order with to cancel my handy service, I received an email with an appointment.

NO THANK YOU!! After the hell this company put me through, I will never give my business to you and everyone is being made aware of everything! I am not the only person that has been treated this way by handy and I won’t be the last, sadly. However, I will make sure those I know will never go through this.