Handy.com is a website and company that promises they can help their customers book both expert home cleaners and handymen at just a moment's notice, with their convenient and secure booking and payment system.
How Does It Work?
According to their website, all Handy professionals are experienced, friendly, background checked, and insured, so their clients can feel confident that they will be receiving the assistance of a well vetted professional when they book through their website.
All customers need to do is choose the type of service they are hoping to book, then select the date and time they would like their professional to come, including dates as soon as tomorrow.
All payments will be handled through their website, so if a customer has any issue or complaint with the service they have received or the service provider, they can address their concerns with Handy.com.
At this time, Handy.com does have a free downloadable app available for iPhones, and may be expanding their availability to other platforms in the future.
Customers who use this website to book their services will encounter no fees beyond what they are expected to pay for the services they request.
Handy.com does say that they offer a Refund Policy, stating that customers who are not 100% happy with the service they have received can speak to one of their representatives and always have the option to receive a full refund of what they paid for their services.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints is to do so by phone at 866-849-7492 or by submitting them directly to their website.
This website is the new incarnation and version of the previous website Handybook.com, which provided essentially the same services and had some issues, which the owners claim have been improved with their new updated service.
Competitors and Alternatives?
There are many other companies that offer people the ability to book professional cleaners or professional handymen, though often these services are separated into different websites.
If you have experience with this company or their products, please leave your Handy.com reviews below.
8 ‘Handy.com’ Reviews
I scheduled a cleaning and the morning of it was canceled due to a professional calling out (I dont know how they called as there is no phone number for the company) and it was rescheduled for the next day. Low and behold, 10 minutes AFTER they were supposed to arrive I got the same rescheduling email it this time it was 4 days out. At this point I've lost two days of income. I email customer service and I'm offered a 20.00 credit (10.00 for 2 different cleanings) and a promise they will show on the next date. So again, I reschedule everything so that I can let these people in. An hour after they were supposed to arrive I emailed "Cody" who claimed that sometimes people claim jobs just hours before and they were still waiting on someone to claim it. That would be fine if it wasn't AFTER the start time. It's now 9 hours past my scheduled time, nobody ever showed, nobody will answer my emails. I've lost over 1300.00 in income to accommodate the people that I paid to do a job. My next step is to file a lawsuit. They won't cancel without a fee even though they never provided services, they won't refund my money, you can't talk to anyone. I looked up the CEO and founder. My next step is to file litigation against him personally for this scam. I would have gladly paid more to a company who would bring in 3 illegals to clean for cash under the table.
My mother contacted this service for help cleaning her home. She unwittingly left the housekeeper alone for 15 minutes to go grab some cash to provide a tip. The housekeeper took photos of credit cards and social security cards in a side drawer in the bedroom and attempted 10-15 different purchases online. There was no department to contact for customer service or prosecution for identity theft.
The only solution offered was to provide a different cleaner in the future. The police were contacted and a report was filed and the company had the audacity to send another cleaner the following week when services were canceled. She lives in a gated facility that refused access. Questionable provider and services
They are a waste of money. Lured in by the cheap price we set up the service to clean our 2 bedroom condo monthly. After the first cleaning, all the floors were sticky and covered in dirt, looked like they mopped with maple syrup then proceeded to dust off the counters. We then requested a different "pro" and received a slight discount for next month. Second "cleaning" was rescheduled.. 4 times, with almost no notice! I have a large dog and work all day, so before a scheduled cleaning, I had to make arrangements, leave work and take my dog somewhere else. 30 minutes before they are expected at my condo, they cancel... once is okay, twice is frustrating, but four times is unacceptable. I email, they apologize, offer another discount, and promise to send someone out. I give them a chance. The guy finally shows up a few days later and does the "cleaning". I put it in quotes because I have seen 5-year-olds do a better job cleaning, half the counters were still dirty, parts of the floor were not even swept, most shelves undusted, a bag of trash left behind, and he BROKE AN OUTLET IN THE HALLWAY! At this point, I tried to cancel. They beg me to let them send one more person out the next day (today), so I say fine. I drive home before they are scheduled to arrive so I can pick up my dog... right when they are supposed to be at my condo, I get the notification that they rescheduled for another day... I would have loved to light them up over the phone, but they are such a terrible service that they don't take calls, only email. I canceled the service and I'm trying to get a full refund.
Do not use Handy, they will waste your time and money.
Handy is cheating on you, you have to share work with somebody you never met before, cancellation fee was in this case higher than the pay. the HANDY Pro App is fake only they charge you $8 extra fee but you do not get more jobs. First three jobs were good after that it slows down and you have to take care that you get your money. I have more than ones to mount a TV over 60 in and in my work order it says under 45 in if you try to communicate with Handy you will be happy you get a answer after 3 days. I did a job and costumer proofed it that I did the job Handy said somebody else did the job I had to fight 3 week before I get my money....very poor company.
Do not waste you time HANDY makes no sense, the idea is very good but the people behind HANDY very bad. If I can I would rate them -5 Stars
I usually don't write reviews, good or bad, but I did not have a good experience when I tried Handy for the first time and I would not recommend them to anyone else. I booked a first cleaning about 5 days out on their website in anticipation of company coming to town. The morning of the scheduled cleaning I got a text saying that there had been an unexpected call out and they did not have anyone available until the next morning. I was ok with that as things happen to all of us, but I got the same text the next morning and was not offered a reschedule until 4 days later (which included a weekend). As this was after my company was to visit I was upset about the cancellation. I tried to contact Handy for an acceptable resolution only to find out that they could only be contacted via email or mail (no customer service phone number is offered or available). Normally, I prefer to communicate via text and emails as well, but when I am upset and want something to be taken care I would like to be able to speak to a live person in customer service. I sent an email detailing my concerns as requested that included my contact information. I was not contacted by phone as requested, but got home later from a 12-hour shift at work to find an email waiting for me. Handy did apologize and offer a $20 credit to my account, but at this point I had no plans to use their service and I canceled my account with them. I am very disappointed by the experience as I liked their setup and pricing, but none of that is of any value if they cannot complete the actual work.