Handy.com is a website and company that promises they can help their customers book both expert home cleaners and handymen at just a moment's notice, with their convenient and secure booking and payment system.
How Does It Work?
According to their website, all Handy professionals are experienced, friendly, background checked, and insured, so their clients can feel confident that they will be receiving the assistance of a well vetted professional when they book through their website.
All customers need to do is choose the type of service they are hoping to book, then select the date and time they would like their professional to come, including dates as soon as tomorrow.
All payments will be handled through their website, so if a customer has any issue or complaint with the service they have received or the service provider, they can address their concerns with Handy.com.
At this time, Handy.com does have a free downloadable app available for iPhones, and may be expanding their availability to other platforms in the future.
Customers who use this website to book their services will encounter no fees beyond what they are expected to pay for the services they request.
Handy.com does say that they offer a Refund Policy, stating that customers who are not 100% happy with the service they have received can speak to one of their representatives and always have the option to receive a full refund of what they paid for their services.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints is to do so by phone at 866-849-7492 or by submitting them directly to their website.
This website is the new incarnation and version of the previous website Handybook.com, which provided essentially the same services and had some issues, which the owners claim have been improved with their new updated service.
Competitors and Alternatives?
There are many other companies that offer people the ability to book professional cleaners or professional handymen, though often these services are separated into different websites.
If you have experience with this company or their products, please leave your Handy.com reviews below.
15 ‘Handy.com’ Reviews
Scheduled furniture assembly by Handy via Wayfair. Scheduled for noon on a Friday. On Wednesday the "professional" texts to ask to reschedule to 9am. Fine. But to communicate you have create an account at Handy and download their app and login. What a pain. Friday comes and the pro is nowhere to be seen. Tells me through the app she's running late. Six hours later she's still a no-show and the app thinks she's done so I can't communicate with her. Can only communicate withe Handy via email and they apologized and said they would tell the pro to contact me. Never heard from her. Cancelled the service after waiting seven hours. The gave me a refund and a 10% discount on my next service. Hahaha! as if would ever use them again. Terrible experience. Don't use them.
I hired Handy to clean my small condo. The cleaners did a terrible job. They arrived late, left early, did the bare minimum, and did not properly mop the floor, leaving visible mud and dirt in several places.
When I contacted customer service and sent pictures, the Handy customer service staff were beyond dismissive. It was clear they weren't actually reading the emails. That happiness guarantee is total BS.
Currently fighting with this company to get out of a 3-month contract without a penalty. (So far, they refuse. I don't even think they read that far in my email, to be honest.) There is no other way to contact them if you have a problem.
My suggestion: skip Handy and hire a local cleaner directly. The cleaner will keep more of the money, and you will avoid the giant rip-off that is Handy.
This is obviously a scam, people are looking to find and hurt the owner of Handy. They steal from people, you have been warned! Just wait til they get a hold of that guy that made this crappy app.
I scheduled 2 weeks in advance for deep cleaning for house guests. They changed 3 different Pros in less than a week and then the Pro canceled 3 hours before due to clean. Handy rescheduled it for the next week which doesn't help me for company and I was now home from work with more to do than I expected in one day. Hopefully, getting a refund but they don't seem to care and you can rate the person that didn't show up because they unassign themselves.
I booked a 6 month, monthly service on the last sunday of every month. Received confirmation of this appointment by text and email. The cleaner did NOT show up, I have called her and texted her and left a voicemail, no response. Meaning this appointment was never confirmed with their "professional". Handy doesn't have a phone number to call. I have emailed them through the app about this. The only response I received is we are sorry and here is $10 in credit. I have sent 4 call me requests on email. I have received no response, call or acknowledgement of my request at all. I was depending on this service to clean for a party. Now i am cleaning the house myself and Handy's customer service won't even apologize with a phone call. Just a template email from Christine in their customer service team. This is a horrible experience and they won't even refund my money or apologize? Extremely disappointed and HIGHLY DO NOT RECOMMEND!!!
This company sent a so-called professional to do a three hour post move out cleaning for me. I had three specific test they were to perform that I could’ve probably completed myself in an hour. My before and after pictures of the unit look exactly the same. I contacted Customer Service sent them the pictures and they’ve gone dark for four days.There is no phone number to contact them and if you keep trying to go through their customer service email On their website they all they do is start a circular process of opening a new complaint.
I will be calling my credit card company to reverse the charges that they billed me.
had handy pro no show on scheduled cleaning as pro took themselves off job rt before due to work. i was counting on having cleaning done for party. site had me pick other dates, plural, then charged me for for all the dates. still no takers from their pros so i cancelled my 'scheduled' plans. they just kept them money. shocked when i got my chargecard and then called and there is no answer. you have to request refund for charges that should never have happened. no services provided and 3 charges to my card.anyone not examining their bills would be out bigtime. waiting for refund but seems very unethical to me.
I scheduled a cleaning and the morning of it was canceled due to a professional calling out (I dont know how they called as there is no phone number for the company) and it was rescheduled for the next day. Low and behold, 10 minutes AFTER they were supposed to arrive I got the same rescheduling email it this time it was 4 days out. At this point I've lost two days of income. I email customer service and I'm offered a 20.00 credit (10.00 for 2 different cleanings) and a promise they will show on the next date. So again, I reschedule everything so that I can let these people in. An hour after they were supposed to arrive I emailed "Cody" who claimed that sometimes people claim jobs just hours before and they were still waiting on someone to claim it. That would be fine if it wasn't AFTER the start time. It's now 9 hours past my scheduled time, nobody ever showed, nobody will answer my emails. I've lost over 1300.00 in income to accommodate the people that I paid to do a job. My next step is to file a lawsuit. They won't cancel without a fee even though they never provided services, they won't refund my money, you can't talk to anyone. I looked up the CEO and founder. My next step is to file litigation against him personally for this scam. I would have gladly paid more to a company who would bring in 3 illegals to clean for cash under the table.