Handy.com is a website and company that promises they can help their customers book both expert home cleaners and handymen at just a moment's notice with their convenient and secure booking and payment system.
How Does Handy Work?
According to their website, all Handy professionals are experienced, friendly, background checked, and insured, so their clients can feel confident that they will be receiving the assistance of a well vetted professional when they book through their website.
All customers need to do is choose the type of service they are hoping to book, then select the date and time they would like their professional to come, including dates as soon as tomorrow.
All payments will be handled through their website, so if a customer has any issue or complaint with the service they have received or the service provider, they can address their concerns with Handy.com.
At this time, Handy.com does have a free downloadable app available for iPhones, and may be expanding their availability to other platforms in the future.
Customers who use this website to book their services will encounter no fees beyond what they are expected to pay for the services they request.
Handy.com does say that they offer a Refund Policy, stating that customers who are not 100% happy with the service they have received can speak to one of their representatives and always have the option to receive a full refund of what they paid for their services.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints is to do so by phone at 866-849-7492 or by submitting them directly to their website.
This website is the new incarnation and version of the previous website Handybook.com, which provided essentially the same services and had some issues, which the owners claim have been improved with their new updated service.
Competitors and Alternatives?
There are many other companies that offer people the ability to book professional cleaners or professional handymen, though often these services are separated into different websites.
If you have any experience with Handy.com or their services, please leave your reviews below.
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Handy.com Customer Reviews
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Unfortunately I didn’t see all the negative reviews on this pathetic company called Handy. I ordered a new garage door opener through Lowes and I went ahead and ordered the install through them as well thinking it would just be easier doing things that way. So Lowes apparently deals with Handy.com for installations. I was initially booked for Monday Feb 6 but the night before I received a text saying they apologize but they need to reschedule due to a last minute call out from a tech. I was rescheduled for Wednesday Feb 8 then same thing happened again and they tried to reschedule me again. I said the hell with that cancel my installation lose my number and give me my full refund. This pissed me off so much. I’ve been looking forward to getting my garage door back working and these people were wasting my damn time. Oh yeah, they actually have the audacity to send text messages saying “Get excited, your scheduled installation is only a day away” Yeah a day away from being rescheduled again. Handy.com is some straight garbage and i’m disappointed Lowes deals with these guys. Says a lot about Lowes who i’m not too fond of either. They suck.
I can't leave 0 stars. They took a job to build an armoire that we bought from Wayfair. We set up the service through Wayfair and paid $400 which, I think, is a lot to set up furniture. One of the workers showed up. They other never did.
So now I have a half completed piece of furniture which they say they will come back another time to complete. No discount. Terrible service.
That's what I get for being too trusting
In April of last year, I ordered a new garbage disposal via Walmart to replace the one that died. Since the installation involved attaching wiring, I decided to add on installation from Handy for $89.
I scheduled the tech to come the following week and he was respectful of my time and my property. He was just a nice guy looking to make some money on the side.
I started asking him questions like his background, his experience with Honey, and any courses or licenses he had in electrical.
Not only was he NOT a certified or licensed electrician, but this particular brand of disposals (GE) was something he didn't have any experience in and he stated he would have to do some research and come back. He promised!
He also told me that anyone could apply to be a Honey Pro and that of the $89, he was only getting paid $35.
I ended up going through the installation process with him while reading the manual aloud and ended up getting on the floor and under the sink to help him install it.
He was super nice but I'm not paying $89 for nice. I'd paid it because I was under the impression that Honey actually verified its Pro contractors.
Note: as of writing this, I see that Walmart no longer uses Honey to assist with installations. Maybe they ended up with too many people like me who were duped into thinking the person coming out was actually qualified.
Also, when I reached out to Honey last year to complain, they NEVER responded.
Update....I checked the reviews on the Apple and Google App sites with regards to the app the pros use to see projects they may be a good fit for and want to complete.
Turns out, almost all of them stated that the map used to connect pros with customers is waaaaay off.
They obviously don't give the customer's address until they agree to complete the work. So you can imagine one of them saying yes to a job the app says is 11 miles away...only to realize that after they agreed to do the work the customer is actually 22 miles away.
Also, the description of what work needs to be done isn't always clear and sometimes they realize later that the work that actually has to be completed is way too time-consuming and laborious for the money they will be paid.
This explains ALL of the canceled and rescheduled appointments!
Also, it obviously costs money for Honey to accept credit card payments (bank processing fees). It also costs them money if they have to give the customer a refund as well.
This explains why they say things like "we'll send you a gift card OR check in the mail"
They are a scam! Please be careful
Crooks- Horrible Craftsmanship
This company has been giving me the run-around since early Aug. We bought the install service via Lowes, and this was the company Lowes contracted. The guy came to install our kitchen light and the light was crooked and hanging off the ceiling.
Weeks were spent dealing with Handy.com and they finally told us that a full refund would be issued for the service and a check would arrive 5 weeks later... (for something that could have just been refunded to my credit card) fast forward almost two months later, still no check.
Received a random text from Handy.com that they would be out on 10/21 at 8pm (a Friday night). Mind you, we had to pay for another company to repair the install that they claimed to be refunding. So, we paid for an install two times.... My Husband reached out to Handy.com and asked about the refund and was told, "oh, there is no refund" even though I have emails stating FULL REFUND in bold lettering from Handy.com.
They told us to reach out to Lowe's. Basically, starting this battle all over again. This company has the absolute worst customer service, had lies and stole from us. We waited for weeks for our money to be retuned only to find out they were never refunding us. Flat out lied about a refund.
Find someone else
The worst. I bought a disposal from Lowe’s, and opted the installation which ended up being through handy.com. I didn’t hear from them for days, called them and found out they had already scheduled an appointment.
Then over the next two weeks, they canceled my appointment twice and rescheduled it automatically. Both times the appointments were canceled the day of the expected service. I told him I had no faith that appointment would not be rescheduled again, and I wanted my money back.
Be Very Very Careful!!!
This service is often luck if the draw and I’d be VERY careful in booking a “ pro”. Unfortunately I had the service added on when I made a Costco purchase. The communication from Handy is terrible, and I didn’t know who my “pro “ would be.
In taking a chance on a “ vetted “ stranger you can be putting yourself in a situation like I was where I was told the fee I paid was just a deposit and I owed him 50 dollars more.
Maybe because I was a woman alone he decided to pull that but it was frightening and threatening. I ended up giving him 20 dollars as a tip to get him out of my home. There’s nothing like finding your own person and getting a feel for who you are dealing with. No matter how much they are vetted, many unpredictable things can occur. I’d never do this again!
Don’t use Handy
The worst experience ever-no shows for appointments-customer service horrible and assembler damaged product and then they are doing nothing!!!!!!!!!!!!!!!
UNRELIABLE AND POORLY MANAGED COMPANY
I have never been so frustrated! I purchased several items off Wayfair and paid for assembly for some of them, and the have contracted with Handy. I also purchased toilets from Lowes, who also uses Handy as their local installer.
For all of my purchases I was rescheduled numerous times--usually at the last minute. This is SO incredibly rude and disruptive, as I had scheduled all my activities around these appointments.
For the toilets, I finally gave up and had my money refunded by Lowes and hired a local plumber instead for less money.
My suggestion... DO NOT hire any help through handy.com!! If you need a service, simply find a local handyman who will actually show up for the job.
Hire your own installer!
do not use or hire on as a pro
i work on this platform , they lie steal and cheat those who use it , will list a cleaning job as if it was a 1 bed 1 bath you show up to clean it and its a 5 bedroom 3 bath but you only get paid to clean a 1 bedroom then if you complain they send you a automated response that says sorry you couldn't complete the job you claimed company lies steals and cheats until there pros snap
Yesterday, I was on the phone for almost 3 hours trying to find out when someone was coming to my house. Every single person I talked to on the phone and online chat couldn’t find my order, was extremely rude, was condescending, refused to help, kept passing me to several other people.
Then, as soon as I was on the phone with the company that I place my original order with to cancel my handy service, I received an email with an appointment.
NO THANK YOU!! After the hell this company put me through, I will never give my business to you and everyone is being made aware of everything! I am not the only person that has been treated this way by handy and I won’t be the last, sadly. However, I will make sure those I know will never go through this.
Cancelled and they still took money after I did ($280) and won’t refund!
It was a bad service, I cancelled after a few attempts to make it work. They confirmed in email that I cancelled, then 2 days later they took $280 off my credit card and still sent someone to my house.
I had to deny them and have been dealing with clearly outsourced email support that is telling me that since they sent someone, I won't be refunded. This is a terrible service that everyone should run away from.
Go find a an individual worker and leave this garbage attempt at a software as a service to fail. I'm contacting the BBB and dealing with cc dispute. This is the worst service I've ever experienced. Don't use.
What a disaster
It was a disaster start to finish.
He was over an hour late. I got 6 texts saying he was there. I found a number for him and called to see if he was coming. 35 min.later he walked in not wearing a mask like the many emails declared was required.
He looked at the boxes from Wayfair and said he wouldn’t do the job because Handy.com was only paying him $35. He left. During all this I called Handy Customer Service. She said systems were down and I should callback.
I explained that I was sitting in my new house that I’m not living in waiting for the service person to come. I asked to speak to a supervisor and she said it could be many hours until the supervisor got back to me. I am writing this five hours after that call and I still have not heard from a supervisor.
They do not coordinate who shows up so two people who did not know each other show up. One is wearing a mini skirt and flip flops to assemble a heavy duty steel gazebo. She was also clearly high on something. She fought with the other worker and left early leaving my to assemble the project.
I requested a refund from handy. They took 18 days to reply and offered me 50% - this is after having called in and arguing how much I initially paid them even though I provided the invoice.
DO NOT use this service. DO NOT purchase this service through Wayfair.
Why are they still in business?
One star is too high of a rating!!!
They were "no-shows" for (4) COSTCO dishwasher installation appointments.
My question is: Why are they still in business?
I was placed in touch with them via Costco. They said they would refund my money. They never did. It’s a scam people. Don’t buy their services