Handy.com Reviews

Handy.com
( 80 reviews )
Website: www.Handy.com

Handy.com Customer Reviews

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Cancelled and they still took money after I did ($280) and won’t refund!
July 29, 2022

It was a bad service, I cancelled after a few attempts to make it work. They confirmed in email that I cancelled, then 2 days later they took $280 off my credit card and still sent someone to my house.

I had to deny them and have been dealing with clearly outsourced email support that is telling me that since they sent someone, I won't be refunded. This is a terrible service that everyone should run away from.

Go find a an individual worker and leave this garbage attempt at a software as a service to fail. I'm contacting the BBB and dealing with cc dispute. This is the worst service I've ever experienced. Don't use.

What a disaster
June 25, 2022

It was a disaster start to finish.

He was over an hour late. I got 6 texts saying he was there. I found a number for him and called to see if he was coming. 35 min.later he walked in not wearing a mask like the many emails declared was required.

He looked at the boxes from Wayfair and said he wouldn’t do the job because Handy.com was only paying him $35. He left. During all this I called Handy Customer Service. She said systems were down and I should callback.

I explained that I was sitting in my new house that I’m not living in waiting for the service person to come. I asked to speak to a supervisor and she said it could be many hours until the supervisor got back to me. I am writing this five hours after that call and I still have not heard from a supervisor.

UNSAFE
June 18, 2022

They do not coordinate who shows up so two people who did not know each other show up. One is wearing a mini skirt and flip flops to assemble a heavy duty steel gazebo. She was also clearly high on something. She fought with the other worker and left early leaving my to assemble the project.

I requested a refund from handy. They took 18 days to reply and offered me 50% - this is after having called in and arguing how much I initially paid them even though I provided the invoice.

DO NOT use this service. DO NOT purchase this service through Wayfair.

Don't bother
June 14, 2022
Scheduled for Friday. Rescheduled for Monday. Nobody showed up. When I emailed I was told that the person was texting and calling me. I showed them my phone and message logs from my phone. Nothing there. Not sure if someone is lying or using the wrong phone number. They haven't responded so I assume lying. So, then the next day the story from handy changed to he contacted you via the app. Again, not true. Hey, if they want to take my $60 and pay someone for not showing up, that's a business model that is unsustainable and so good luck to them.

Why are they still in business?
June 14, 2022

One star is too high of a rating!!!

They were "no-shows" for (4) COSTCO dishwasher installation appointments.

My question is: Why are they still in business?

Scams, inaccuracies, lies and rip-offs!
May 23, 2022

Overall the company is a scam. Their bookings are not accurate. You get there and find that the deal is very different. Earlier today I drove 40 miles each way and spent an hour at the job site inspecting the parts for a very complicated assembly.

When I begin the instructions very very clearly stated it would require a minimum of two people l, even had an illustration Was an extra cross one person trying to do it. I got a hold of them and was told that since I couldn't do the job I would be paid only $15!(Five dollars less than the cost me in gas to get there and back) And then later modified that to say that I get nothing because client said I did nothing.

That's not accurate because she was upset but not at me. She described the whole thing is a rip off. When I went to look at the details they had erased everything. Her contact information, the discussion, everything.

I'm going to let Walmart and Wayfair know about it, I'll also be calling every gig group I can come up with, and then contact the attorney generals office as well as the labor board, Because the rules are not keeping with those of an independent contractor either. I would not work for this company again and I would not take any assignments from them.

Install from hell
April 29, 2022

I bought new appliances from Lowes in February. I had to pay extra as we live 22 miles from the Summerville store. The first date Handy just canceled on us during the hours they were due here.

Next date the guy showed up an hour late. They sent an electrician instead of a plumber. He had to read the instructions. Then he didn’t put the drain in and just left. After dinner I turned on the week old dishwasher. Within 5 minutes it starts making noises and lights were flashing.

The book says cut the power immediately. I called Samsung and it was determined the installer didn’t knock out the connection for the dishwasher. I immediately called Handy and said they needed to send someone immediately to fix this.

They tell me they can’t get anyone for 3 days. Friday comes and we get a text saying they canceled our appointment and rescheduled for 3/2. We were leaving town on 3/2 and they say they can’t get anyone here before then so to call a week before we get back to have it scheduled.

I call the first week in April. I’m told I can’t schedule, Lowes has to. I emailed Lowes. The assistant manager tried for over a week to get someone out. Finally last Friday Handy sends me email to pick a date. I give them 4/25-27. They say 4/27 at9-12. Ok I’m good with that. The next day I get a text it is now 11-2. The next day 1-4. At 2:30 on 4/27 the plumber calls and says he is still in Mt Pleasant and he isn’t getting stuck in traffic for a measly $100.

He says he would come 4/28. I tell him that doesn’t work as I have to take my car into Charleston for services. Then he says Saturday afternoon and I tell him we already have plans.

More calls to Lowes and Handy. I’m told Lisa will be here 4/29 from 12-3. Ok. I get a text yesterday saying they canceled that and it is now 5/2. Totally unacceptable! I have not had a working dishwasher for over 2 months and they have yet to consult us before changing appointments.

This company does NOT respect their clients nor provide them with satisfactory service!

JT May 23, 2022

They don't respect us pros either.

They don't reimburse their contractors
April 26, 2022

We are a contractor who has tried working for Handy. They are a scam!! They overcharge their customers & don't pay their contractors. Try using their portal...what a joke! If I could give them 0 stars I would.

Fraudulent Practice s
April 18, 2022

Stay away from this service if you don't want them to steal your money. First thing we experienced is the "Poor Scheduling". They kept cancelling the appointment on the day the item was to be set up.

They never gave a reason until I finally called. I was told they have no control over independent contactor cancelling My problem they never tried to resolve the issue in a timely matter with the customer.

Finally, I cancelled March 8,2022. They said the refund was processed. 7 days later I had to contact them again to get a status update. The request was escalated and then told they have confirmed the refund was processed on March 17,2022 give it 5-7 days. March 24,2022 no refund. I have tried to get written proof the refund was processed.

Now no response. As of today April 18, 2022 there's no refund received by the Klarna or my bank . Now we will file fraud charges against this company.

Stay Away!
April 15, 2022

Absolutely terrible and irresponsible. I paid 200 dollars for a "professional" assembly of a 1,000 dollar gas grill. The first time I lit the grill, a fire broke out under the side burner, because it wasn't assembled correctly, and burnt the right side off of the grill, and burning me in the process of putting out the fire.

When I contacted them about it, and sent them pictures of the grill, their response was "We will not send "So and So" back to your job site". Then they told me that whenever I replace the grill, they would be happy to assemble it for me. HA! I am supposed to re-hire the same company that caused the fire in the first place? Rrrrrriiiiiggggghhhtttt.

Kristen August 01, 2022

Same type of experiences! They sent a “professional “that did $2,500 worth of damage to brand-new cabinets installing the hardware. Come to find out that the man they sent was neither licensed or insured and HANDY is not going through with their "smiles guarantee."

They cancel appointments multiple times
April 14, 2022
I tried to engage a Handy.com person to build an executive desk I ordered from Wayfair. I made an appointment, Handy confirmed and then then cancelled it. I made a second appointment, Handy confirmed and then they cancelled it. I made a third appointment, and Handy cancelled it only 1.5 hours ahead of the actual appointment. I had to reschedule doctor appointments, meetings, etc. around each time one of these appointment were supposed to happen. I will NOT be using Handy.com again. They should be renamed Cancelled.com.

EileenS August 31, 2022

100%!!! "cancelled.com" is perfect

Dishonest Handy
March 8, 2022

I believe that Handy is a scam as they took my refundable deposit, didn't accomplish anything, cancelled the project and, after more than 2 months, have yet to return my deposit. Handy is an especially dishonest company, please do not engage them.

Very unreliable
January 12, 2022

One is not low enough. I bought a toilet through Lowes and that is who they contacted for the install. Before the first scheduled install date they changed the time and never showed up. I had six reschedules by them.

Finally on the last I sent an email and said forget, i'll find someone else. never could find a phone number to call.

Nightmare service!! Handy better read this!
November 25, 2021

Complete scam. We hired them to put up Christmas lights. We paid an extra $50 for the handyman to bring his own ladder. The person showed up in a cadillac sedan and could not complete the work because he did not have a long enough ladder. That was the firt red flag. It took him at most 2 hours to figure this out??

He said that he would let Handy know that he did not complete the job and sent a text. There is no real person to call to talk to, just an email if you're lucky enough to find it. Handy contacted us 5 hours later and only offered to refund us the 1 hour that wasn't used, instead of booking someone else to come and finish the job we paid for.

So we're out $200 during christmas. The only guarantee they provide is that they will blatantly rip you off and laugh all the way to the bank.

Scam
October 29, 2021
The phone number listed is disconnected. I have been canceled on twice by workers. Handy charged my card before services were performed and then KEPT the money as “credit” on my account. I was those funds returned into my account. Handy.com did not tell me they weee going to charge $70/hour for yard work before charging me. This is a huge scam. Task rabbit does not charge until the job is complete and services weee actually provided.

LL October 29, 2021

Their customer service actually refunded me immediately, I found the help info through their “contact us” section of their desktop site.

Bad Customer Service
September 29, 2021

On 9/16/21 I purchased three toilets from Lowe's. Lowe's now uses Handy to subcontract installers. My experience is terrible. To set the record straight:

Lowe's advised me that a subcontractor would contact me within 2 business days to provide information on date, time and installer. The two business days (9-20-21) passed and no subcontractor contacted me. I called Lowe's and after they attempted to cover up Handy's failure, they indicated that I would be contacted.

Minutes later I was texted that Handy was scheduling it. On 9/21/21 Handy texted that on 9/24 between 9:00 AM and 10:30 of the scheduled installation. 10:30 past and one contacted me to advise of scheduling issues. I called the # on the text but no one could resolve the issue. I contacted Handy and also emailed them. The installation was cancelled because they needed to find another plumber.

On the 27th still no resolution I went to Lowe's and addressed the issue with the store manager. He said he would look into it. It was till 9/26 that I received a text msg that the installation would be on 9/28. It was till 9/28 8:41AM that I was advised of the plumbers arrival by 1:30 PM of that day.

Furthermore, in one email sent Handy the stated that they had a practice of notifying customers of up to 2 hrs before installer arrival. The latter means that if you had taken day off from work and they did not meet the schedule that day we/you the customer is out of pay for that day and then have to take another day off. This is unacceptable to us the customer.

FOR YOUR INFORMATION: Lowe's ended up giving me $25 gift card.

Poor appointment-scheduling system and results
September 12, 2021
I have just had my toilet installation appointment rescheduled for the FIFTH time. All the "apologies for the inconvenience" ring very hollow. This process has been a fiasco since I began the process by purchasing a toilet at Lowes.

Great concept, Terrible Execution, stay away
August 20, 2021
Tried to sign up on Handyman.com. Email offered me first two hours for $51. Filled out info and price was around $200. Emailed and just got vague answers. Told to complete the signup. Impossible to find a number to get help.

CherioBridgeman August 24, 2021

Handy is a company of scammers. Very bitter experience with a handyman that came looked at the job and ran away stating he cannot do the job. Man ho K never attempted the job yet handy wanted to give me half of my refund. After calling my bank and numerous emails to handy; I was able to get my full refund. Man ho K no work, no pay.

Unreliable...
August 14, 2021

I purchased TV mounting service with a TV mount on June 14 through Costco . I have 3 no shows and it’s August 14 . I have spoken to customer service and given hints of scheduling times and days for a more likely success of them showing up .

Today strike 3, customer service reached out to the installer, I reached out no response. I have no confidence in this service requesting now my $139 be refunded, I wonder how that will go.

Home Advisor will partner with Handy.com and send incompetent people to complete your job
July 16, 2021

In the past, we have consulted Home Advisor to see what the going rate is for certain types of jobs. We had never actually booked any services through them until this week. The first booking was a no-show, which is fine. That happens. They offered us a $10 credit and rebooked someone to show up today for our front door installation. It was quickly apparent that the "pro" (their term for the people they sent) was anything but professional.

They did not know what a door frame extender was and had never worked with one (a very common element when installing a pre-hung door frame in an opening that's built for a larger frame). Anyone who installs doors on a regular basis would know how to work with these materials. Not only did they not know the job nor the materials, they did not have the proper tools.

The last straw was when the so-called "installer" was going to use a Dremel tool to cut the materials to size. What professional uses a Dremel to cut pieces of a wood door frame that will be visible on the exterior of your home? Luckily we stopped them before they ruined the materials! A quick check of "Handy.com" (the company that Home Advisor contracted to do this work) reveals that they most commonly do jobs like assembling furniture, hanging TVs, or cleaning your house. They have terrible reviews, and I can see why, but how can Home Advisor in good conscience contract with this company to do a job like a door installation?

Also, don't believe them when they say that they do not charge until the job is complete. When I checked my credit card today, they were already trying to charge us the full amount ... not once, but twice! They have promised to refund our card, but now I have to call back and let them know that they're trying to charge us twice for a job that hasn't even been completed once.

Save the time and headache and DO NOT EVER do business with Home Advisor, Angie's List, or Handy.com. There may be some satisfied customers, but clearly, you don't know what you're going to get until they show up and have no clue how to do the job you contracted them for.