Huge huge huge huge scam company, and guess what? Their policies and practices encourage scammed freelancers. I hired one of their freelancers. There was a 2 week project deadline. This freelancer gave me a plethora of excuses ranging from sickness, to Internet going down, to storms, etc. The 2 weeks pass, he provides me with a half completed job and begs me to release a "milestone" so he can afford to keep working on it assuring me he would have it complete in 1 more week. I reluctantly release a portion of the funds to him, and he literally COPIES and PASTED a design from one the websites I gave him as a sample. HE STOLE their code and imported it into my site, and he wasn't even crafty about it leaving references to their company name, offer, etc. When I pointed that out to him, he said he was just trying to give me what I asked for! By stealing it? WTF?
I reported him and showed the evidence of his scam to freelancer support.
They DO not care!
This was evidence that there is someone scamming people on their site. Do you think they suspended the account? Nope. Instead they initially return email with some form/cut and paste responses. After being challenged further to have some accountability, they further suggested that I try to "work it out" with the freelancer, and that there is nothing they can do.
Finally, they tell me to leave feedback.
I go to try and do that and guess what? There is no option.
They inform me that it is past the "reasonable" time limit to do so!
WTF is that?
I'll tell you what it is. It's one scammer (freelancer) protecting their own (freelance scammer)
And why would they do that you ask?
Because every time that scammer freelancer accepts another project, they get a % of the milestone, and that's really only what they are after!
Freelancer.com gets paid when you deposit funds and make milestone payments. Why would they limit the amount of jobs their freelancers can get, even if the freelancer is a their and scammer? They know that most people won't be bothered to fight it, or go the extra length to complain on a blog site like this, and even if we do, there are a lot of would-be employers getting caught in this trap daily.
In other words, they're getting away with it.
I'm seriously considering looking into getting a class action suit initiated against them for collective damages, and hopefully to put them out of business. Thankfully I have a lawyer in the family, and coincidentally their firm specializes in online scams. If anyone has similar stories and wants to post them here, I'll consider giving my contact information with respect to getting in touch.
I don't think it will be easy but it will send a message!