Fishpond.com describes themselves as an online store that is currently selling more than 12 million items, with a goal of building "the best place for people to buy online," with great prices and free shipping on every order.
How Does It Work?
Like any other online retailer, you can search through their wide inventory by category - Books, Toys, Music, Jewelry, Baby Products, Beauty Items, and Health Products. You can always use their search tool to find specific products you already have in mind.
Purchasing products does require you to create a member profile, though this membership is completely free.
Searching through their inventory and creating a member's account is completely free. The only costs associated with this website are those for the items that you choose to order.
Unfortunately Fishpond.com does not have a published general refund or return policy. Their Terms & Conditions states that any refunds are given at the discretion of company management.
Customer Service Contact Info
Unfortunately they don't have a published phone number or email address for Customer Service. Instead it seems that once you have an active account with their website you will be able to contact Customer Service through your member's account.
There have been some issues with customers saying that they when they received their orders from Fishpond.com, the items they received were not satisfactory for a variety of issues, and they felt the Customer Service responses they were getting were lacking.
Is It Safe?
There do not seem to be any complaints about safety associated with this company.
Competitors and Alternatives?
There are many different online retailers that offer wide selections of books, including well known retailer Amazon and others like The Book Depository.
If you have any experience with this company or their products, please leave your Fishpond.com reviews below.
28 ‘Fishpond.com’ Reviews
I will update this order based on the response I get from Fishpond, which is still pending. Read the other reviews, I am not alone on this! Please BEWARE. This website charges a $5 restocking fee, PER ITEM, even if you never received the item. I purchased some books after my kids' school shutdown so we could "stay inside" and I could try to curb all the screen time that was inevitable. There was no way for me to know before order how long my order would take. After ordering it said it would take a month. By the time they arrive, our local shop will probably be open and I could swing by and grab those books there. Instead I'm paying $50 in restocking fees! Unbelievable. I feel taken advantage of. I cannot afford to buy more books from a place that will deliver in a timely manner without that $50. Please help Fishpond!
wow I wish I would have read these reviews before making a purchase. I ordered a vinyl... it took a month to arrive (not including a mix up with the post office after that.) When I picked up the item, it was something completely different then what I ordered, and the original is higher price and of course I have to wait till my return arrives to even get refunded. Long story short: way more trouble than it was worth. :-/
please do not order from fishpond. even though they refunded my money, it was $0.40 short. I feel so scared that I have submitted my credit card details. it showed that their items are available but when I ordered and charged it to my credit card they emailed me that it was out of stock. I can only imagine they have done the same thing to thousands of customers. DO NOT TRUST THEM i'm going to report to the police.
FYI - Fishpond.com operates from New Zealand. I placed an order 06-08-2019 , estimated delivery was 06-27-2019 , it is now 06-28-2019 and the merchandise has not even been shipped !!! No communications from them or Google Express for that matter about any delays. Now I am trying to cancel the order. Google Express won't do it , have to try and get it canceled from Fishpond. ( do not like that aspect ) , If I could give them a (-10) star rating , I WOULD - STAY AWAY FROM THESE PEOPLE !!!!!!
Ordered a book. Never showed up. Had to cancel the charges on my credit card.
Ordered what was described as Heelys skate shoes. Shoes arrived and they were NOT genuine Heelys skate shoes. Turned out to be Chinese knock-offs.
Agree with all the reviews. This is the worst online shopping experience I have ever had . I have order dinner set. I received an email stating the order had been dispatched and would arrive in the next 7 working days. After 7 days it had not arrived. After 2 weeks it had not arrived. As other reviewers have stated, there is no way to contact the company.
I have finally woken up to this dreadful shopping site after having so many orders cancelled and money refunded, (albeit quite quickly), but I realise they must be raking in money, hand-over-fist, reaping millions in interest and then giving the money back to customers. In short, they are just using our money. Another very puzzling thing is that most of their listings are blacked out with "currently unavailable" and one has to scroll through so many of these to find things which ARE in stock only to then find, (if one is silly enough to place an order), that the item is unavailable. Using their "Simply Best Prices" via eBay is also deliciously dodgy and disappointing. I have no more time or money to waste with this very weird site!!!!!