Fishpond.com describes themselves as an online store that is currently selling more than 12 million items, with a goal of building "the best place for people to buy online," with great prices and free shipping on every order.
How Does It Work?
Like any other online retailer, you can search through their wide inventory by category - Books, Toys, Music, Jewelry, Baby Products, Beauty Items, and Health Products. You can always use their search tool to find specific products you already have in mind.
Purchasing products does require you to create a member profile, though this membership is completely free.
Searching through their inventory and creating a member's account is completely free. The only costs associated with this website are those for the items that you choose to order.
Unfortunately Fishpond.com does not have a published general refund or return policy. Their Terms & Conditions states that any refunds are given at the discretion of company management.
Customer Service Contact Info
Unfortunately they don't have a published phone number or email address for Customer Service. Instead it seems that once you have an active account with their website you will be able to contact Customer Service through your member's account.
There have been some issues with customers saying that they when they received their orders from Fishpond.com, the items they received were not satisfactory for a variety of issues, and they felt the Customer Service responses they were getting were lacking.
Is It Safe?
There do not seem to be any complaints about safety associated with this company.
Competitors and Alternatives?
There are many different online retailers that offer wide selections of books, including well known retailer Amazon and others like The Book Depository.
If you have any experience with this company or their products, please leave your Fishpond.com reviews below.
26 ‘Fishpond.com’ Reviews
please do not order from fishpond. even though they refunded my money, it was $0.40 short. I feel so scared that I have submitted my credit card details. it showed that their items are available but when I ordered and charged it to my credit card they emailed me that it was out of stock. I can only imagine they have done the same thing to thousands of customers. DO NOT TRUST THEM i'm going to report to the police.
FYI - Fishpond.com operates from New Zealand. I placed an order 06-08-2019 , estimated delivery was 06-27-2019 , it is now 06-28-2019 and the merchandise has not even been shipped !!! No communications from them or Google Express for that matter about any delays. Now I am trying to cancel the order. Google Express won't do it , have to try and get it canceled from Fishpond. ( do not like that aspect ) , If I could give them a (-10) star rating , I WOULD - STAY AWAY FROM THESE PEOPLE !!!!!!
Ordered a book. Never showed up. Had to cancel the charges on my credit card.
Ordered what was described as Heelys skate shoes. Shoes arrived and they were NOT genuine Heelys skate shoes. Turned out to be Chinese knock-offs.
Agree with all the reviews. This is the worst online shopping experience I have ever had . I have order dinner set. I received an email stating the order had been dispatched and would arrive in the next 7 working days. After 7 days it had not arrived. After 2 weeks it had not arrived. As other reviewers have stated, there is no way to contact the company.
I have finally woken up to this dreadful shopping site after having so many orders cancelled and money refunded, (albeit quite quickly), but I realise they must be raking in money, hand-over-fist, reaping millions in interest and then giving the money back to customers. In short, they are just using our money. Another very puzzling thing is that most of their listings are blacked out with "currently unavailable" and one has to scroll through so many of these to find things which ARE in stock only to then find, (if one is silly enough to place an order), that the item is unavailable. Using their "Simply Best Prices" via eBay is also deliciously dodgy and disappointing. I have no more time or money to waste with this very weird site!!!!!
I ordered products November 21st and they never came. I finally asked for a refund which they gave me after almost 2 months waiting for my gifts for Christmas to come. Very disappointed as this was my first and last dealing with fishpond.
In March 2017 I placed an online pre-order for two Massive Attack LP's, Heligoland and 100th Window, both for about $13 each, which is admittedly a great price. Each record experienced many many delays in the release date, but eventually Heligoiland came out in April 2018, but Fishpond never fulfilled my order. Finally in October 2018 I contacted them about it, and they charged my card, and then told me they couldn't find any copies, and after much back and forth online, cancelled my order and refunded me my money.
This would be normal business practice, except for the fact that the same LP is listed on their site at this very moment, but for more than $70. So it's a simple case of them not wanting to send me the record I bought at the price i originally paid for it. Our transaction was an online contract, but they simply cancelled it and told me i was welcome to re-order at their new price.
This is shameful and the worst kind of customer service imaginable. Even if the original price i paid was an error, you are bound to honor your error and just not make the same mistake again. However, they don't seem to understand this, so I will take this negative review and spread it all around the internet so that hopefully others will not have this kind of miserable experience.
Oh, and then they just straight-up cancelled my order for 100th window also, not citing any reason whatsoever. and again, it's also for sale right now on their site for about 600% more than what i paid for my pre-order.
Fishpond are SCUMBAGS.