Fishpond.com describes themselves as an online store that is currently selling more than 12 million items, with a goal of building "the best place for people to buy online," with great prices and free shipping on every order.
How Does It Work?
Like any other online retailer, you can search through their wide inventory by category - Books, Toys, Music, Jewelry, Baby Products, Beauty Items, and Health Products. You can always use their search tool to find specific products you already have in mind.
Purchasing products does require you to create a member profile, though this membership is completely free.
Searching through their inventory and creating a member's account is completely free. The only costs associated with this website are those for the items that you choose to order.
Unfortunately Fishpond.com does not have a published general refund or return policy. Their Terms & Conditions states that any refunds are given at the discretion of company management.
Customer Service Contact Info
Unfortunately they don't have a published phone number or email address for Customer Service. Instead it seems that once you have an active account with their website you will be able to contact Customer Service through your member's account.
There have been some issues with customers saying that they when they received their orders from Fishpond.com, the items they received were not satisfactory for a variety of issues, and they felt the Customer Service responses they were getting were lacking.
Is It Safe?
There do not seem to be any complaints about safety associated with this company.
Competitors and Alternatives?
There are many different online retailers that offer wide selections of books, including well known retailer Amazon and others like The Book Depository.
If you have any experience with this company or their products, please leave your Fishpond.com reviews below.
27 ‘Fishpond.com’ Reviews
In March 2017 I placed an online pre-order for two Massive Attack LP's, Heligoland and 100th Window, both for about $13 each, which is admittedly a great price. Each record experienced many many delays in the release date, but eventually Heligoiland came out in April 2018, but Fishpond never fulfilled my order. Finally in October 2018 I contacted them about it, and they charged my card, and then told me they couldn't find any copies, and after much back and forth online, cancelled my order and refunded me my money.
This would be normal business practice, except for the fact that the same LP is listed on their site at this very moment, but for more than $70. So it's a simple case of them not wanting to send me the record I bought at the price i originally paid for it. Our transaction was an online contract, but they simply cancelled it and told me i was welcome to re-order at their new price.
This is shameful and the worst kind of customer service imaginable. Even if the original price i paid was an error, you are bound to honor your error and just not make the same mistake again. However, they don't seem to understand this, so I will take this negative review and spread it all around the internet so that hopefully others will not have this kind of miserable experience.
Oh, and then they just straight-up cancelled my order for 100th window also, not citing any reason whatsoever. and again, it's also for sale right now on their site for about 600% more than what i paid for my pre-order.
Fishpond are SCUMBAGS.
Sent them two boxes of goods for Smart Sell. They listed some books for sale (including 2 that were not even mine) They have 'lost' 19 books and 88 DVDs and say they never received them.
Scam! scam! Scam!
Waste of money waste of time waste of a website accept for the fact they are stealing from people! They need legal action taken against them! So many poor reviews, so many unhappy customers! I read them all, don’t be like me and order anyway! Listen to reviews, especially the negative ones as they arnt written by fishpond! Save your stress order toys else where!
fishpond are scam ,i did order 5 new rdx fighting pants and i did received junck .not even rdx pants,and paypal not protect buyer .please dont buy anything from this site ,becuse they send you wrong item and you responsible for shipping back to them and you have to pay so much to ship over seas.my invoce id 96808978 and the amount of $269.45.
and i know customer service come up with some answer but i have proof of invoice and paypal .i dont recommend this site at all.i feel i donate this money .
Do not ever use fishpond smart sell. It is a rip off and the customer service is incompetent.
I sold several books, in total 30, through them. This is what happened:
- the terms and conditions state that the minimum payment you receive is 0.74 per item. They also claim this in this forum. 25(!) of my items resulted in a payment that was less than the minimum payment.
- items sold to AUS are based on weight. I have sold two paperback books and was charged 6.94 and 5.73 for those books for postage and handling ! The approximate maximum weight is 0.9 kg. This is also a rip off.
I queried these things numerous times with their customer service which appears to get paid for not answering to queries competently.
In addition to the complaints I made above, I queried wether I can
- disable bulk buy as it meant that I got paid less about 68 cents for numerous books
- disallow selling to NZ because of the horrendous shipping and handling costs.
No answers to any of those questions.
My summary, I will ask ASIC whether this is not misleading/ deceptive conduct if they are not even honouring their terms and conditions.
Ordered a $525 computer for my daughter for christmas. Received notice that the order had been received, then... nothing. No shipping notice, no response to emails asking about the status. Currently going through credit card company to get my money back. STAY AWAY FROM THIS SCAM SITE!
I tried to purchase 4 bowls for my daughter's birthday. She lives in Washington, DC and I in Colorado. I put her address in the delivery area and there was no box to check whether or not the billing address was the same. So I moved on and gave the credit card information.
I spent 4 days going back and forth with customer service with them thinking it was a fraudulent order and their demanding I scan either my driver's license or a utility bill address. I finally figured out how to scan the license and still two days later they were reviewing my order to see if they would "allow" me to place it.
Finally, another daughter told me about these reviews and I cancelled the whole darned thing. I have never had such an unpleasant experience in my life.
I ordered a laundry drying rack - approximately $100. It arrived damaged with a note saying it had arrived at their distribution center from the manufacturer with damaged packaging but that the item itself was in perfect condition. Obviously checked by someone with limited sight. They originally wanted me to return it to them in Australia which would have cost more than the $100 I paid for it. They did give me a California address to return it which cost $35. They said they would reimburse me for the expense of returning it since it was damaged but since that was June and now it's September, I'm assuming that it won't happen. I wish I'd read the other reviews before placing my order with them. I think they are scam artists - apparently successful ones. And by the way, I had to dispute the charge with the credit card company, otherwise I'd probably still be waiting for them to issue a credit for the item, much like I'm still waiting to be reimbursed for the shipping.