Care.com Reviews
Care.com Customer Reviews
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Policy to auto renew, but no emails to let you know your account is still active
Removed from care.com with no reason
Hi Dorota,
We're very sorry to hear about your experience with Care.com.
The decision to close an account on Care.com is not taking lightly. Care.com takes the safety and security of our site and our member community very seriously and, based on the Terms of Use that each member agrees to, reserves the right to remove access to the site for any reason or no reason, with or without notice. You are welcome to contact our Member Care team at any time to discuss your removal from the site.
Regards,
Care.com Member Care Representative
USeless website
Both my Husband and I have tried to register with this site. My Husband actually managed eventually to be "Approved" by them. But not because he did anything wrong. He was advertising as a dog walker, so he put pics of himself on his profile walking his dogs. Those pics were " inappropriate" What? just regular pics of a dog walker walking his dogs. for a advert seeking a dog walker. Hmm, imagine that? what a shocking thing to post photo's of.
Today I decided to set up my own profile to advertise as a baby sitter and I was "disapproved" too. Apparently my REAL name and my REAL address were not real after all, or incorrect. I guess they know me better than I know myself!
I find this website very suspicious and I would say they are only interested in applicant'ts who are willing to pay, because they seem to make it totally impossible for people to register and use the site for free. even though they advertise free access. You want to try before you buy right? especially on a site like that.
I have never been disapproved of anything in my life before and this totally dumbfounded me to be denied for what seems like nothing at all wrong.
I would not recommend care.com to anyone and I would say to anyone thinking about trying it. Do not bother, it is not worth the hassle and constant frustration. My husband has been using it for over a year and got nothing out of it at all.
BEWARE! and do something more productive, try old fashion newspaper advertisments instead !!
Care.com is nothing short of a scam site. They are well aware of the hundreds of complaints filed against them and their billing practice and yet they have made no change. Sheila Marcelo is the Imelda Marcos of childcare. A typical greedy, heartless third world gold digger, who will stop at nothing to get other peoples money. She lives to fill her pockets with the money of hardworking people by understanding exactly how to set up a website to enlist people in billing that is only to benefit her. SCAM SCAM SCAM SCAM SCAM SCAM
"A typical greedy, heartless third world gold digger"... really?
I think the most important word in the first comment is SCAM.
I like to thank all of you wonderful people having posted. - You made up my mind for me. - There is one more thing gnawing on me. Has anybody wondered why they do these extensive back ground checks etc.? Since they are not an employer, why are they asking for SS #s, credit checks, bank statements, you name it? This is very scary when you consider that care seekers information (for individuals with special needs) usually ties in directly with Medicare and Insurance information. I believe that this scam is way more involved than meets the eye.
Hi Samantha,
We're sorry you were having trouble creating a profile through Care.com. All members of the site do have to go through an approval process for safety and verification purposes.
In regards to the photos, we ask that your main profile picture be just of yourself, and that it be a clear picture of your face. Your husband can also include the pictures of himself walking dogs, but would first need to have a picture of just him. You can also look through our FAQ page for our photo guidelines to see more reasons why we might reject a photo.
We again apologize that you were running in to problems when trying to create an account, and hope you were able to find a job!
Regards,
Care.com Member Care Representative
NO CUSTOMER SERVICE
Worked for a customer for three days withing a two week time frame. Cust called on Monday to resched to Tues. No problem agreed to do.
After agreeing to this cust went on line and reposted job I was currently doing with and excessive amount of added duties. Politely responded could not handle what was wanted. Cust then proceeds to go on this hell bent revenge mode with email and text threats. Then six days since I was at the place of work client accused me of stealing from them. Called care.com to warn them of a brewing problem and was told if a cust posts a bad review you will have a chance to rebut any and all accusations. THIS IS AN ABSOLUTE FALSEHOOD. Care.com closed my account without ever hearing my side. DO NOT DEAL WITH THESE PEOPLE... THERE ARE MUCH BETTER OPTIONS OUT THERE, PERIOD!!
Hi,
We're sorry to hear about your experience with a member of Care.com. If a bad review is posted on your profile, you are able to rebut that review by responding to it on your profile.
Per our terms of us, Care.com does reserve the right to close an account for any reason or no reason, with or without notice. The decision to close an account is a final decision, and the decision to close an account is non reversible.
We hope you reported the situation and can guarantee that we take all reports very seriously, and they are all passed on to our safety team.
Regards,
Care.com Member Care Representative
Auto Renew
I bought what I thought was a 3 month trial of this website. It worked great. Then they kept billing my credit card. Evidently, in section 11 of the terms and conditions they say they will continue to bill you. I only used the website two or three times during the "trial offer." They charged me four times $35. I just called my credit card company to dispute the charges. They sounded like the care.com representative. They would not let me dispute the charges. I would recomend not doing business with this company.
Hi Jimmy,
We're sorry if you misunderstood our billing and subscription policies. All of our subscriptions are set to automatically renew until you set them to cancel. This is clearly stated on the upgrade page, and is also in our terms of use which you agree to upon enrollment. It is ultimately the member's responsibility to cancel or downgrade the account when they are done using the subscription service. Many members appreciate the auto renewing feature because it gives them full access to a database of caregivers in their area, and further we would not want to interrupt the search process or communications between members. You can change the auto renewing setting at any point after upgrading the account in your Account & Settings page, or by calling or emailing our Member Care team.
I hope this helps clarify our subscription services!
Regards,
Care.com Member Care Representative
Totally a Scam Site
This site is a total scam. You think you are buying a trial month and then tthey charge your card until you notice charges on your account that you weren't expecting. They do not even have a billing questions option when you try to call. It is virtually impossible to get through and when you do, they tell you to go jump. They take your money through clever marketing and have no intention of ever returning it. SCAM SCAM SCAM SCAM SCAM SCAM BEWARE
I found a couple of babysitters through care.com, so I downgraded to the free membership. Almost immediately, I get an email telling me that my membership has been terminated with no reason, and that they are contacting the sitters I've used to notify them of this action. So if you don't pay, not only do they kick you off the site, but they try to make sure the providers you did find would be scared to work with you again. SCAM.
Hi Anne,
We're sorry to hear about your experience with Care.com. We would not remove a member strictly because they were not paying members, and we're sorry about any misunderstanding regarding our Removal policies. We take safety and security very seriously on Care.com, and have a number of policies in place in order to provide a safe way for sitters and potential clients to interact.
You do not have to pay for a membership or a background check on any of our accounts, but it does give you additional access and features. If a member doesn't feel comfortable with paying or including any information for a background check, they do not have to include this information.
I hope this helps to clarify the use of the site!
Regards,
Care.com Member Care Representative
Misleading
Terrible Customer Service
I have the same story, care.com cancelled my account after somebody accusing me of stealing money harassing me.
Great experience with this site
Sounds like you're affiliated with Care.com. Your story sounds like one of the postings and even your name Jill M is synonymous with the way the suspicious job listings are posted on the site. Our complaint isn't the monthly charges, it's the suspicious and redundant job postings on the site.
This review is totally a plant. What does that tell you about the site?
Obviously posted by a care.com employee.
Definitely. Poster did not make reference to any of the negative posting. They are just giving information,
Obviously it is not easy to understand as so many people have been duped by care.com.
Auto Renewal charge
horrid
i hate it
The same happend to me!
Very suspicious job postings
My wife and I have been paying members with Care.com and Sittercity for about a year. We check the job postings daily and have applied to 60 or so positions. Our growing suspicion is that the vast majority of the job postings are fake, composed by Care.com employees and orchestrated in a way to keep their members interest in paying the monthly subscription fees. The amount of jobs offered on Care.com and Sittercity are vastly different. Whereas Sittercity will have 6 job postings per month in our area, Care.com will have over 30. Ironically, we get a 50% response to our applications on Sittercity, in comparison to a weak 2% response from our Care.com applications. So, my wife and I are of the opinion that only about 20% of the job postings on Care.com are legit. I did actually catch a person posting the same job in 3 different cities. I spoke with Care.com about the issue and suddenly that person disappeared. Then, a couple of weeks later, the EXACT job showed up in my area under a different members name. Of course, we applied but no response. Coincidence of fraud...........
Anyway, just our opinion. Hope it's useful.
I offer pet sitting and most other non-medical services. I have found the exact same situation as the people above. I also suspected fraud. I see ads posted "by different care seekers" that are word for word the same. I am glad I came to this site. Yesterday I answered an email for a petsitting job that would be perfect for me. When I sent a reply email, it bounced. When I called the telephone number supplied, there was an answering maching. I'm disappointed, but glad you have confirmed my suspicions.thank's for confirming my suspecions.
Never get responses
I joined this because I was looking to take up some temporary jobs in pet sitting and elderly care. I applied to several positions and then never hear anything back. Once I got a computer written response about the family opting to go with someone else. I'm assuming from reading the previous reviews that people don't get back to you because they have to pay an additional fee. Done with this site.
Never got a job through Care.com. Just countless offers to "upgrade" for $$$ so I'd get more work. These crooks just want to pick your pocket. Avoid!
Horrible
DON'T EVER EVER USE THIS SERVICE!!
you need to learn how the internet works before signing up for stuff. Also you probably make too much money since you didnt realize they were charging you until almost 1 year later!
They have to pay their employees somehow. You should have read the Terms of Agreement before signing up. Not everything in life is "free".
So you think charging $300 a year is fair for their "service" or lack thereof? I suspect that Alyssa works for care.com.
Great for Child Care Providers
Please explain your GOOD experiences with care.com other than you being able to see the local postings. You indicated that you responded to two but never heard anything back. How do you qualify this as an positive experience and if you are unwilling to release your personal info why did CareCom not assist in facilitating communications? (Strange)
suspicious
People want legit people to watch their kids or take care of their parents period. You are in the wrong business if you arent willing to subject your history to some level of scrutiny.
Who is Andy? Why are his comments so black and white, so negative. I am a person on the site oggering servies. Rates can be negotiable. I would not trust Andy either.
Andy why would anyone trust care.com with their personal information especially after reading all these negative reviews?
Hi Dee.
I'm on your wave length. Why indeed would anybody disclose their SS#, Bank Account, you name it. This company could easily be performing identity theft with the applicants permission.
Charging you without notice! stealing your credit card money. dishonest
You have to pay to communicate
Hi Rachel.
Unfortunately Carecom is milking the cow from both ends. Unless the care giver pays (upgrades to a paid subscription) they will never be put in contact with you either. The name Care is very deceptive. The website is very deceptive leading people to believe they will receive a valuable service or at a minimum access to so desperately needed care givers. No it is a scam. They are exploding the people in need and the people able to provide the service simultaneously.
Hi Emily,
We're sorry you misunderstood our billing policy. As clearly stated on the upgrade page and in our terms of use, all of our subscriptions automatically renew until you set them to cancel. Many of our members like this feature because it gives them constant access to a database full of caregivers. Additionally, we would not want to interrupt the hiring process or communications with caregivers when a billing cycle ends.
We again apologize for the experience, and hope you were able to find the care you were looking for!
Regards,
Care.com Member Care Representative