AnyVan Reviews

( 79 reviews )

AnyVan Customer Reviews

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Easy to use and reliable
February 4, 2022

I found the anyvan site great to use. It was simple to find prices and availability and really easy to book.

They also provided a tracking service so i could see where the van was, great as I didn’t have to sit around waiting unsure of the time they’d come. The driver was really polite too. I’d certainly use this site again and recommend to others.

Great service
January 29, 2022
I am happy with the service I received the driver was polite and helpful and he arrived at the time that was arranged.

Excellent job despite setback
January 28, 2022

Vehicle recovery transport.

Booking was a breeze and was easy to follow. On the day I wasn’t informed they had had a vehicle breakdown but were very apologetic - were trying to organise another vehicle which they did - delivered within the time frame so top marks! Replacement driver was super helpful too!

Great service
January 28, 2022
Job was done quickly, affordably and by friendly people. Will use Anyvan again for sure. I was kept informed throughout as to timings and the guys hoisted a VERY heavy bed upstairs laughing most of the time.

Job done for great price
January 28, 2022
I spoke to several staff on different days and all were polite, friendly and helpful. Tracking driver was a great thing to have. Only thing I wasn't expecting was delivery the day after pickup but this was not a problem as someone was in the house. I would definitely use them again and recommend.

Great service. Definitely worth.
January 28, 2022
The service was so great. They really helped me to deal with my move. Everything went so smoothly. The drivers moved all my stuff in 30mins from my previous flat to the current one. I would take a whole day to do so if without them.

Excellent company
January 13, 2022
Excellent company, extremely easy and quick to use. It raised a budget straight away, fair price and no much notice needed to book. The driver was very helpful and friendly. Will definitely use again!

January 13, 2022
Very professional, bought furniture in Norwich needed it delivered to Chesterfield,once I rang them up I knew I was in a safe pair of hands which gave me piece of mind .Definitely would use again if the situation arose .

Caring, professional, punctual.
January 6, 2022
Very helpful, understanding, punctual, patient and polite. A very good example of the caring service you want.

Great service
January 5, 2022
First time using Any Van and I was very impressed. Excellent service, arrived promptly and the delivery guys were very friendly polite and efficient. Was a good experience all round.

A Satisfied Customer
January 5, 2022
The booking process was simple, straight forward and we were kept up to date on the day of the move on the whereabouts of our assigned movers. The two assigned movers arrived on time, were courteous and were careful during the move. Overall, we are very satisfied with the provided service.

Excellent service
January 5, 2022
I used any van for the first time last week and I was impressed by their service, they were prompt, informative and very reasonable. They delivered my item on a Sunday and I couldn't be happier with their service, I will definately use them again. I recommend them 100%

Positive experience
November 25, 2021
I had a positive experience with AnyVan. It was very easy to arrange with a patient customer service department. The items were collected and delivered on time and as promised. The driver let me know he was running late and kept me informed as the day went on. I couldn't fault the service that I received and would use again.

Great from start to finish and cheaper than the rest
November 24, 2021
I nearly didn't choose AnyVan because they were so much cheaper than all their competitors but I am so glad I did go with AnyVan. They were really good - great customer services, driver and van on the day was great, I could track and communicate with the team and the driver really easily. It was seamless from start to finish.

Great service good cost
November 16, 2021
Any van and their team were great and I would 100% recommended them!

Excellent Service
November 16, 2021

Extremely pleased with the whole Anyvan experience.

Darias the driver was very courteous and helpful.

Would highly reccommend

Great service - easy to book
November 16, 2021
Booked online and could change details up to day before. Great communication and service. Would definitely use again.

Instant choice of dates and prices and trackable.
November 16, 2021
Excellent service. I received a months worth of quotes with varying prices instantly. The driver I had looked after my Bentley with great care and was very polite. Totally recommend for transporting your vehicle.

Horrible Experience
October 21, 2021

What a mistake to trust anyvan to do our move...

1. We had booked our move for 9-10am. The driver that was supposed to come was unable to. So last minute anyvan found a random guy with a van and sent him to do our move 5 hours late. This guy even brought his wife with him to help.

2. The van was small, they didn't have anything to cover our mattress (even though we paid for packaging), so I had to use my bedsheets and they didn't use any protection between our furniture in the van. There was no type of protection, no padding, no straps, nothing at all .... Therefore EVERYTHING was scratched and damaged.

3. They broke our wardrobe while trying to disassemble it in front of our eyes and straight away they started taking photos of the damage they caused and tried to make us sign a waiver in order to avoid any responsibility for it. They were unable to assemble it properly in the new house and they left us with a leaning wardrobe which we later broke apart and took to the tip as it was unusable.

4. They got in the van to go to our new house and left 2 (out of the 10) furniture we needed to move behind. We had to ask them to come back in and get them.

5. They left the old house dropping a leg of the desk on the road. Luckily we were just behind them with our car and collected it.

If we had rent a van for a day we could have done the move ourselves with much greater care and with no damages and scratches.

The only good thing is that our most valuable items (TVs, computer screens etc) we moved them ourselves with our car. They would have destroyed everything.

Horrible experience!!!!
October 19, 2021

HORRIBLE EXPERIENCE!!! AVOID IF POSSIBLE!!! The movers asked me to remove a protective layer of wrapping around a credenza to see if it would make it lighter (it didn't). They then turned it upside down and used a dowel post to rotate it, causing irreparable damage to the veneer in multiple places. They then rammed the credenza into my heating unit, deeply denting the metal housing.

The movers at no time notified me about the damage that was caused. The credenza was the last item to be unloaded, and it was trollied in and unloaded at an angle that concealed the damage to the top. After it was unloaded I watched at a distance while the movers were looking at the top of it, but thought nothing of it until I saw the damage after they had left. It is now clear that they saw the damage and tried to hide it.

I also chose the size of the storage unit based on the size of the large pieces of furniture to be moved. I have a 35 square foot unit, but without the credenza I would only need a 30 foot unit. As a result, I'm now paying to store a piece of furniture that has lost all value as I do not have the time/resources to change to an alternate unit at such short notice. I will also need to pay someone to dispose of it on my return to the UK, as it's resale value is effectively nothing at this time as the cost of repairing the veneer and legs is in excess of its value..

This negligence is going to cost me well over 1000 pounds to rectify. When I contacted Anyvan about the damage, they informed me that they will only cover up to 100 pounds for the damage to the credenza (I paid 1200 for it). When I asked about the heating unit damage, they offered me a 20 percent discount because I might be lying and that the damage could have been pre-existing. This despite multiple witnesses that the units were undamaged prior to the mover's arrival, and a dent that watches the damage on my credenza.

I am rejecting their offer and exploring other legal avenues. If you value your sanity and your possessions, please DO NOT USE THIS COMPANY.