10 ‘AnyVan.com’ Reviews
DO NOT HIRE THIS SERVICE. We went through reviews beforehand and decided to ignore the occasional bad reviews, and go with this 'cheaper' option. Bad idea.
Absolutely disgusted with my service. I was informed at time of booking (when I hadn't finished packing) that any little bits and pieces that needed adding could be done so for an extra fee on the day. The drivers were so rude and left with half a van empty, when all we had left to take was a few pictures, a wine rack, and an ironing board. Our car was packed full so we couldn't take them. We even offered to pay more, but they said no and left. This meant we had to leave these items and return for them at a later date, 140 miles away. On arriving at the new house, the drivers placed all our items downstairs, including our superking mattress, which we then had to try and get up the stairs despite my partner having a broken hand. Their attitude was so disgusting whenever I asked them to place something in a certain room, that I felt uncomfortable being in their presence and ended up going to stand outside until they left.
When I complained to the company about our experience, the customer service representative fought me tooth and nail on each issue, spoke very condescendingly toward me, and completely contradicted what the initial person on the phone said to me when I booked. Considering I booked over the phone, I expected the information they gave me there to be correct, but apparently it wasn't and they were just trying to make me happy so they could take my money. As for the extra items, apparently the drivers will not take anything that's not on the list, although when I tried to amend my order online prior to the move, it would not allow me to do so. The company also told me we had booked for a 'ground floor' move, so the drivers weren't obligated to take anything upstairs, however the representative on the phone at booking simply asked what kind of property we were moving into (a house), and didn't specify that we had to state some items would need to be taken upstairs.
NOT WORTH THE MONEY. We paid £500 for this move, and would much rather have paid a couple of extra hundred for a good, local company who would do their job properly. WOULD NOT RECOMMEND.
I'm going to moan now, on the 24th May I purchased a Motor Bike off ebay, then I looked for a courier, I googled courier it and came across Any Van . com looking at there home page it displays everyone Logo Gumtree - Preloved - Zoopa and says they are in partnership are they really ? leading me to think somewhere along the line you must have a association with them of some kind.
hope I’m wrong, on any-vans website price started at £75 I took
the £79 which covered insurance and 3 day economy collection and
delivery I was in no hurry so I called up and paid the £79 Well
they have been the nightmare from hell, no communication at all, the only time I spoke to them was when I called and in total some 7hrs 21 mins of calls 103 calls to any-van they pass the buck they go through the same security questions again and again then you get cut off, then they just hang up it was the most stressful thing I have ever that to deal with, then in the end what was the real problem ? they had quoted the price to cheap so they where unable to find a subcontractor to do the job. what a joke, so they quote cheap work get you tied in by payment, then they cannot do the job unless you pay them more money ! ! ! - scam scam scam they hide behind saying you cannot ecutalet it the CEO as he does not deal with things like this, they even explained which was very very kind of them that I cannot go to trading standards as I agreed to there terms and condition These poor people who are employed to fire the
bullets for the 'Gods' of this world any-van . Com should be ashamed that they are running such a business. I run pubs, I do sell my beers and cask ale and lager for £2.45 a pint happy days, if any one of you came in my bar saw the sign and it is
massive say all pints of cask ale and lager for £2.45 including
cider, you ordered 3 pints expecting to pay £7.35 and I asked you
for £9 or say £3 a pint or £10.50 say £3.50 you would rip me to
pieces and rightly so I paid £79 bought and paid for and then effectively black mailed pushed into a corner say what you like but then had to pay another £30 to get the job done. because they under stated the price. Try Tesco's they would swallow and just say this is not good practice so we will pay the difference no Any-van . Com I hope and I say this very reluctantly no-van .com no business .com they are cheats and I hope one day someone big enough can challenge there methods of business practices in the courts.Now I have that off my chest, it has transpired that they did not need me to give them my card details for payment as they had saved them – very scary are they allowed to do this ? This is one of those times when it sounds too good to be true and well it
was, the have had me and I never thought anybody would do that but they did.
I suppose we could say there plenty of people far worse off than me so
maybe I should just keep my gob shut. I'm still very unhappy.
James Meakins 07885 294612
Service cost: £130
Never EVER again! Unreliable and incompetent are two words I would use to describe Anyvan. My booking today was a disaster! Their customer service makes false agreements, they got their call sheet wrong, so the driver was calling the drop-off number about the pick-up timings/details, and even the booking process was stressful and frustrating.
This isn't the first time I've had issues with Anyvan. I used them for a job in August 2017 and it was SO difficult and their were issues with the entire booking and execution. I ended up paying extra and using Addison Lee's service and it ran so smoothly.
The only reason I decided to give them another try was because it was quite a bit cheaper, but NEVER again! I've learned my lesson.
My advice is to pay extra for a more reliable, trustworthy service.
Very happy with the service received from anyvan. I would highly recommend AnyVan to my friends and family. Reliable service and a decent price.
rubbish cs .......................................................................................................................................................................................................................................................................