1800Accountant Reviews

This is NOT it if you want your business taxes done properly. Solo owner of an LLC and they not only didn't use any of my purchases for start up, but didn't even try to apply my business rent and utilities, or ANYTHING else towards tax deductions. I honestly think they got confused and just filed my personal taxes from my other full-time job and that was it. They didn't do anything regarding my LLC. They took forever to respond, calls were short and never answered my questions...this is some startup with "accountants" (more like interns) working for them that take on more than they can handle and drop the ball. They will 100% mess up your taxes and claim zero responsibility for it. Avoid them at all costs!

1. I paid up-front for the annual package. I was told by the representative that my subscription would include personal and tax filings. When it came to tax time, I found out that it did not. It forced me to purchase each—individually, and at another up-front annual price.

It did not even display the price. The website wanted me to purchase each without even displaying the price. I spoke to representatives and they refused to (1) honor the original representative's promise that it would be included and (2) tell me the price of each.

2. My tax advisor was changed numerous times and the previous tax advisor took awful notes. As a result, I had to spend half an hour or more of my day each time just explaining my business to the new advisor. I also received conflicting information from different advisors so I wasn't even sure what was accurate.

3. The advisors do not do anything you ask them to do outside of their scheduled call times. Messaging them simple questions might yield a brief, superficial response, but anything more is just ignored. Want an estimate of taxes? They will say "sure" and then forget about it. (Or, they'll just ignore you entirely.)

4. After voicing my complaints, the representatives basically said "too bad." I asked for, at minimum, a prorated refund. They instead ignored me and canceled my subscription entirely. So in effect, they received my payment for one year then ended my subscription after half a year. They have continued to ignore me.

This company is a scam. Avoid at all costs. They try to sell you on how being billed hourly is more expensive, but don't make the mistake I did. "You get what you pay for" is very much the lesson here. Again, avoid at all costs.

Good afternoon. Honestly, I will give 1800 accountants bad reviews wherever I go. That system doesn't work. $363.57 in supplies when I have almost 10 thousand dollars in purchases here in purchases. He has not communicated with me nor has he corrected me. I paid almost 3 thousand dollars for a service that I ended up doing. This is incredible. That company e. It will definitely close at some point. We are not honest and they pass you on to many people, they leave you waiting and they don't keep their appointments. They also have a period of 30 days for you to cancel, they don't tell you and they talk to you about how you have to wait for certain steps and after that they tell you that they can't help you. When you claim the money you can't do anything. Without permission, they anchor your card to their system to make annual debits without authorization. It was horrible to experiment with them.

In short, 1-800Accountant will sell you lies, false promises, deceptive practices, missed deadlines, penalties, and maddening incompetence. Just Google “1800Accountant Complaint for Permanent Injunction” to read more about how they got into trouble with the FTC for deceptive business practices. No one that I have communicated with at 1-800Accountant over the past 6 months accepts any responsibility. No one has the courage to call and speak to me after I leave countless messages and after phone agents say that managers are aware and will call me back. 1800-Accountant is—simply put—a scam.

I’ll explain more about my own experience below. Don’t let yourself get scammed by them.

I paid this business $6,544.90 in July 2023 to correct a previous return (2021) and to file our most recent return (2022). The Tax Advisor (Becky O) assigned provided little to no advice when requested; any advice that was suggested was vague and not actionable. On several occasions, the advice was simply incorrect. This is certainly the opposite service that I was sold by the sales agent (Lori).

We hired this company to make sure our taxes were in tip-top shape, in particular for immigration purposes. In November 2023, they emailed me just two hours before the IRS e-File system closed to upload my 2022 return. With such short notice, I was not able to upload on time and then had to file on paper. As a result of this, the filing is now delayed and our 2022 taxes are not yet transcribed.

As the accounting team approached the 10/16/23 extension deadline for the 2022 tax year, I asked about the consequences of potentially missing this deadline. No response. They missed the deadline. I have continued to ask about consequences and have never received a response. Instead, I received two penalty letters from the IRS in mid-November amounting $4,280. 1-800Accountant was supposed to save me money and they have now cost me thousands of dollars.

I was told that they would prepare an abatement request response for those penalties and that I would just need to sign and mail it; the IRS deadline was 12/26/23. I emailed the Tax Advisor (Becky O) repeatedly and was told I would receive it “later in the day.” That happened multiple times and all I would get was a response along the lines of, "Sorry I didn't get to it. I'll get to today." All lies.

To make matters worse, I had told them repeatedly since the beginning of December to just let me know if they can't do it and if I need to do it, and they told me they had it under control. All lies. While out of the country between 12/18/23 and 12/25/23, I had to spend additional money on international calls to try to resolve the matter. Eventually, it was escalated to her manager (Kyle G) and they had to print and mail the letter and mail it on 12/26/23 on my behalf. That's hardly a resolution of the matter!

During that call, the manager (Kyle G) assured me that I would get a new Tax Advisor, since the previous one (Becky O) was not doing her job. I have asked repeatedly since then who the new advisor would be, and I have never been never assigned one.

Finally, I was told during the sales pitch (by Lori) and by the accounting “team” that they would reach out to me to let me know what I had to pay for quarterly estimated taxes when the time came. We keep the accounting system up-to-date so they have all numbers down to the penny. They completely missed informing me for the 9/15/23 deadline. They Tax Advisor (Becky O) first gave me an amount of $1,497.22 and when I said it seemed wrong, she revised it to $1,966.29. Though I questioned her several times about it because it seemed oddly low, she said it was correct. I made that payment in late December.

A few days before approaching the Tuesday, 01/16/24 deadline for estimated quarterly taxes, I reached out to ask about when I would receive the payment amounts. Instead of getting a response, I was told by the Tax Accountant (Shamima) on Thursday, 01/11/24 to fill a bunch of stuff out using data they already have so they can assign someone to determine the taxes. When I complained to her manager (Kyle G) on Friday, 01/12/24, I was told that she just sent a standard form response and that he estimated the amount would be around $2,500 for the year. When I reminded him I had already paid, he said to just deduct $1,966.20 from that amount and pay $533.80.

Today is Monday, 01/15/24, and I have now been informed by the manager (Kyle G) that they miscalculated the quarterly estimated taxes all along. It turns out that I will be paying 750% more than what had originally calculated—nearly $20,000. The payment date is tomorrow. This level of incompetence is one I have rarely seen. I have now escalated it to Kyle’s manager, Christian T.

I would NEVER!! recommend anyone use this company and I have no idea how on earth they have any positive reviews other than if they were fake because with being forced to work with them for an entire year due to a year contract I signed up for I have not had 1 good experience with them after the contract was signed.

Also know there is no way to call them or contact them other than through the portal that can take 3 days to get a response for a simple question that then leads to another so to get answers to 2 questions it takes 6 days.

I will go on to explain my nightmare with them. My LLC started mid December 2022 and I reached out for their service March 14, 2023 they informed me they would do my taxes for 2022 and business taxes for 2023. I did have a few business expenses in that time that would have to be filed with my 2022 taxes since I'm an LLC they would be filed with my personal taxes there is no other way around it.

I was just informed today that they will not do my 2023 business taxes, which is the only reason I signed up for the service in the first place unless I pay for another year of them doing them because they filed my 2022 "business taxes" when they did them last year with my personal taxes because as an LLC that is how they are filed is with personal taxes. Not only have they screwed me out of thousands of dollars for their services, they completely messed up my 2022 tax return and filed them late and required me to have to pay an additional late fee for their mistake.

I would give negative stars but it is not an option. I would NEVER!!!!! recommend anyone use this company and have to deal with their bull and lying. If they have not been such a pain I would put up a bigger fight about them doing my 2023 business taxes but with how much they screwed up my last years taxes, and that only included a couple weeks of business information on it, the rest was the easiest return possible 2 adults each with 1 full-time job, no tips, no children, just straight forward, I have a hard time trusting they would do it right even though I have already paid thousands for their service that they are now trying to claim they already provided and is complete bologna .

Caution: I strongly advise against using 1800 Accountant.com. Despite their enticing sales pitch, the reality of their services was disappointing. While their file upload system is convenient, the actual tax filing support was lacking. My quarterly payroll taxes, for which I had made advance payments, were mishandled. Additionally, the promised preparation of my corporate amendment did not materialize as assured. I was left to rectify the payroll tax filing and payment by myself, while the corporate amendment – supposedly unfiled due to an unexpected e-filing restriction and missed deadline – further underscored their incompetence.

This experience has led me to the sobering realization that my company and I cannot trust this firm with our financial matters. I feel compelled to warn other businesses and taxpayers against engaging their services. Taking the time to write this review is my way of emphasizing the importance of sharing my disappointing experience. Thank you for considering my perspective.

Very bad company they don't deliver what they promised. More than 6 months and I had no accountant assigned. Trying to get help takes forever.

Get help somewhere else, it's not going to happen here.

This company is a scam and will charge you even when you cannot use their services. I set up an account in April while optimistic that I would get my online sales business up and running.

\However, my wife was involved in a car accident, so things stalled due to personal family obligations.

I called in November to cancel and they told me, "Sorry, you only have 30 days to cancel and since you set this up in April, you are WAY past 30 days. There is nothing we can do, but we can still file your taxes for you!"

Excuse me, I had $0 in sales, so, no, you cannot help me! You can just RIP. ME. OFF.

The initial impression was positive, but as I delved deeper into the details, it became evident that there were misrepresentations in their reports. It's disheartening when an accountant firm, entrusted with financial integrity, falls short of honesty.

On top of the inaccuracies in their work, the customer service at 1800-accountants was abysmal. Trying to address concerns felt like navigating a maze of unresponsiveness. A frustrating experience overall, making it clear that their commitment to client satisfaction is sorely lacking.

The frustration peaked when I discovered that not only was I initially told misleading information, but when I confronted 1800 accountants about it, they resorted to further dishonesty. It's disconcerting when a firm entrusted with financial matters fails to uphold basic honesty, creating an environment of distrust and disappointment.

Adding insult to injury, the ordeal extended to their call system. Multiple transfers led to a point of frustration, and instead of addressing concerns, I was met with unprofessional behavior, including being yelled at for expressing my frustration. This kind of treatment is unacceptable and reflects poorly on their overall professionalism and customer care.

When I sought to cancel six months ahead, not only did they refuse any refund any of the $2,800 I paid, but I also ended up facing fines as a consequence of their own negligence. It's disheartening when a company not only fails in its service but compounds the issue by penalizing the customer for their own mistakes.

Potential clients should approach with caution and perhaps seek alternative options for reliable financial services.

I wish I could have hung the phone up when these people called me. Don't sign up, you will regret it for ever and owe taxes you owed before and be in credit card debt.

I am very dissatisfied and frustrated. I can't believe that I just flushed so much money down the drain with this company. It is now August and my taxes still haven't been filed. Although, I have an extension, the incompetence is unreal. This is the worst business decision that I have ever made.

Also, I read the reviews before I hired this company but for some reason, I didn't see these reviews. 1-800 Accountant has 4.5 stars on Trust Pilot and I don't know how that's possible. KEY TAKEAWAY: DON'T WASTE YOUR TIME OR YOUR MONEY.

I find some of these reviews laughable, because they are not remotely close to my reality with them. I have so far recommended them to a few close friends who own their own businesses, and will continue to do so.

The attention and advice I've received in the last month has been simply astounding! I have had 2 one-hour conversations with my tax advisor and couldn't be happier! This company has given me incredible piece of mind, and their software is east to use and the most comprehensive I've ever seen. The tools which help my business are unsurpassed.

To top it off, it is less expensive for me to use these guys opposed to a local bookkeeper who cannot offer ANY of the tools I now enjoy! PLUS they call you back or respond with lightning speed! Every single inquiry has been answered and explained. So very glad I found 1800accountant!

1800accountant is a very professional looking fraud scheme. We are a very busy plastic surgery practice that relied heavily on this company. They only partially delivered then demanded more and more money. Their incompetence was palpable at the end of this experience because on the surface they appear to be capable. Deep down, they could not even properly access QuickBooks links to our account. So much wasted time and money. The criminals charge thousands of dollars to produce nothing. They promise and pretend and never deliver. We were able to pay a real in person account 1/5 of what we lost to 1800accounting and he produced results in 4 days that we didn’t get in 8 months of using this bogus service.