1800Accountant Reviews

( 41 reviews )

1800Accountant is a company that aims to assist its customers by providing them with access to their very own personal accountant that can help them manage their finances throughout the year. 

How Does 1800Accountant Work?

According to their website, 1800Accountant was started by two former members of Price Waterhouse, one of the largest and most well known accounting companies in the United States in order to give small businesses and individuals access to quality accounting year round, not just at tax time.

Clients of this company will be assigned a personal account depending on your personal needs and circumstances. The website says that their large and varied staff allows them to provide you with an expert for your particular industry or tax situation.  

Cost/Price Plans

This website does not list pricing information for their services at this time, other than to say that providing your initial information to this company to get started is completely free. 

Refund Policy

The website does not discuss any potential Refund or Guarantee Policies. Customers who are interested in whether or not they offer these types of policies should speak to one of their representatives about them before using their services.   

Customer Service Contact Info

Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by phone at 800-222-6868, by email at [email protected], or by submitting them directly to the website.


There are not many user reviews available for this company at this time, but those that are available seem to say the same thing, that while the services can be expensive, the quality and expertise are quite good.     

If you have any experience with 1800Accountant or their services, please leave your reviews below.

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1800Accountant Customer Reviews

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Fraud and Scam (Block your line immediately)
August 24, 2023

I wish I could have hung the phone up when these people called me. Don't sign up, you will regret it for ever and owe taxes you owed before and be in credit card debt.

August 8, 2023

I am very dissatisfied and frustrated. I can't believe that I just flushed so much money down the drain with this company. It is now August and my taxes still haven't been filed. Although, I have an extension, the incompetence is unreal. This is the worst business decision that I have ever made.

Also, I read the reviews before I hired this company but for some reason, I didn't see these reviews. 1-800 Accountant has 4.5 stars on Trust Pilot and I don't know how that's possible. KEY TAKEAWAY: DON'T WASTE YOUR TIME OR YOUR MONEY.

OkimosllcMTG August 24, 2023

The best thing people can do is hang up the phone right away. This is the worst Accountant firm in the history of tax life.

They don't start work for 30 days, then won't refund due to 30 days having run
July 6, 2023
Go elsewhere! We hired them in the Winter of 2022 to get ready to file in February 2023. When they sent over drafts of our returns, they were full of obvious errors that would have cost us $4k in extra liability. After many calls and emails, they did not fix their mistakes and we decided to cancel before filing. They then refused to give us any refund at all because it was beyond 30 days after we hired them. We hired them before the tax season then they used that to block us from getting any justice when we discovered their service is terrible.

CeliaRojas July 18, 2023

Please don't make the same mistake I did... don't get them it's the worse experience I ever had with an accountant I pay in advance for the whole year almost $5000 and am still waiting for my Tax return for 2022 to be completed... the tax advisor that was working with me quit and I have to star all over whith a new one the accountants that they have don't even speak English well.

OkimosllcMTG August 24, 2023

They took my money as well $4,800. I wish it was a class act. I will sign up right away.

Scam/Fraud Alert
July 2, 2023
The rep scared me into buying services I didn’t need with threats from the IRS then took $1400 and refused to return it. They provided ZERO services. These folks are absolutely terrible. Do not give them a cent!!!

Absolutely the worst... run
June 13, 2023
Absolutely the worst. For $4800 a year you would think service would be at least passable. Their platform requires uploading PDFs of bank and credit card statements because it's so low tech. Their tax advisors have no idea how to advise on simple tax questions, much less strategy. Our taxes took several months to finish because they did not know how to complete them properly. And our tax return has now taken over 2 months. To top it off, customer service is deplorable. Run from this company as fast as you can.

OkimosllcMTG August 24, 2023

They did me the sane way!! Its awful how these people get away with such a crime.

Piece of mind, stellar service, and super affordable!!
June 5, 2023

I find some of these reviews laughable, because they are not remotely close to my reality with them. I have so far recommended them to a few close friends who own their own businesses, and will continue to do so.

The attention and advice I've received in the last month has been simply astounding! I have had 2 one-hour conversations with my tax advisor and couldn't be happier! This company has given me incredible piece of mind, and their software is east to use and the most comprehensive I've ever seen. The tools which help my business are unsurpassed.

To top it off, it is less expensive for me to use these guys opposed to a local bookkeeper who cannot offer ANY of the tools I now enjoy! PLUS they call you back or respond with lightning speed! Every single inquiry has been answered and explained. So very glad I found 1800accountant!

Do Not Even Think of Using This Service
May 26, 2023

1800accountant is a very professional looking fraud scheme. We are a very busy plastic surgery practice that relied heavily on this company. They only partially delivered then demanded more and more money. Their incompetence was palpable at the end of this experience because on the surface they appear to be capable. Deep down, they could not even properly access QuickBooks links to our account. So much wasted time and money. The criminals charge thousands of dollars to produce nothing. They promise and pretend and never deliver. We were able to pay a real in person account 1/5 of what we lost to 1800accounting and he produced results in 4 days that we didn’t get in 8 months of using this bogus service.

Still Undecided
April 30, 2023

I see that on this site, you either love 1800 or you hate them with nothing in between. Here, it is mostly hate.. On another site, it is mostly love.

I just signed up with them after finding their ads on-line. I was disappointed to find that the "tax advisor" is not a CPA but somebody with less knowledge. Given the price, that makes sense.

What I signed up for is tax advice and two personal, and one business return. My goal was the advice part as I do my own returns. I am still feeling my way around as to their real expertise and am currently undecided - hence my rating.

The advisor has answered some of my questions and is working on others. They have been very good with both their phone and message communications. I will revisit my rating once I have more experience with them.

Complete waste of money and a complete lack of basic human respect
March 12, 2023

My experience with your service has been atrocious. I’m only sharing this after reaching out several times and being IGNORED.

Please, please, please if you’re considering 1800Accountant, choose somewhere else. Turbotax is better. Local is better. ANYTHING with human decency is better.

I was promised:

1.To be walked through registration choices to understand what type of LLC I was running.

2.To be walked through how taxes worked, how to calculate estimated taxes, when to pay them and what to track.

3.To be charged $260 every month until the total price of $2,600 was paid.

What happened instead in each case:

1.I was told how to register. When I asked why the man said “Trust me. That’s what you need.” The salesman had told me I would need to register as one type of LLC, and the second man told me the opposite and wouldn’t explain why.

2.I repeatedly asked how to calculate quarterly taxes. The salesman ensured me that I would be walked through all of that, including how to do quarterly taxes, how to calculate what I owed, and when to pay. None of this happened. When I asked about quarterly taxes, I was told they would reach out but no one ever did.

3.I ended up paying over $3,000. When I called beyond the $2,600 point, I was told that the salesperson had made a mistake and I would be expected to pay $260 through the rest of the year.

And this was just the beginning.

I have never in my life felt so ignored and condescended.

I immediately reviewed and signed my tax docs received. They were stuck in limbo for weeks. Iftekar R said they had everything they needed when I reached out. I message again weeks later and was told that I needed to sign the documents(which were already signed and uploaded). I asked MULTIPLE times what I needed to do. Not a single response.

For the THIRD time, I request an estimated timeline for tax submission and return. And for the THIRD time, my question is completely ignored. In fact, Lori S. then accuses me of needing to review the docs, sign, and upload the docs that I have already submitted and confirmed.

Now, I’m still waiting on my state taxes promised that they will “look into” how I get my refund (my tax professionals have changed many times) and after weeks… with multiple messages from me… no response.

I had many other messages completely ignored. And when I did get a response, I was met with curt rudeness and spoken to like I was stupid.

The customer service was extremely disappointing beyond sales.

IF 1800Accountant had been kind, exercised even half-acceptable customer service and was even partially organized, I wouldn’t even be writing this message. This service has taken months to do what I did on TurboTax for free in less than 30 minutes. I reached out to their customer service team twice with these grievances and have been completely ignored. Not a single response from anyone.

My questions have been ignored, I have been talked to like I’m stupid, and I have spent WAY more time going back and forth with my assigned team here than I would have learning to do my own damn taxes. The 1800Accountant team needs to get their tax people aligned with their sales team.

They should also train their tax people to provide the same level of care and service as the sales team and the lady I spoke with about the billing ‘miscommunication.’ The tax person I worked with based out of Iowa was pretty nice too, but failed to answer my timeline question as well.

This service was a complete waste of $3,000+. Choose literally any other service. Complete waste of money and a complete lack of basic human respect.

Fear- mongering. Fishy.
February 15, 2023

Wanted to do tax returns online, nothing fancy, just started working. They took 30 mins of my time to literally preach to me on the phone, that to deal with my $400 dollar profit for the year, I owe them $3000 and everything is so terrible (not true) that I need a bunch of extra services (not true), or else there's gonna be trouble (everything's ok, no issues ). I did not not accept their offer.

Then all heck broke loose on my email: they kept sending messages, with a fear-mongering, threatening undertone:

Hello Jane, you will be fined $200, as you probably don't know there's a deadline you have missed. Hello Jane you will get penalized $100, as you probably did not know that you can be in violation of this and that.

Ok Michael you do realize that now that I am NOT buying your $3000 package I can just splurge and pamper myself for 10 years straight just laying out the dreaded $300 you are trying pedal.

Scammed by this company
January 25, 2023

This company is a fraud. They first charged an up front annual fee. I was reluctant to do this but Michael assured me that if I was not satisfied with the service that I would receive a full refund. After the initial consultation the person that called me agreed that she was not familiar with doing accounting for a trucking business. I called back and requested a full refund. I initially was charged $2634.89 . The person told me that they would refund me $2195.00 and to give them a chance to find a person that was familiar with the trucking industry and they would also do all the data entry for the same price on top of that I would still be able to cancel and get a full refund if I was not satisfied with the service.

They assigned me to Eric. He was going to work with me and consult with someone else and call me back. Unfortunately he never called me back because he said he was sick. The days passed by and I finally called to get a refund they told me that I would not get a full refund because it was beyond 30 days. Eric never called me back even after sending him messages and now I am requesting a refund and they refused to give me a full refund. They are trying to keep $439.89 for doing absolutely nothing but wasting many hours of my time. I will file a dispute with my bank for the full refund that I was promised.

It is a shame that because Eric got sick and never called me back that now they want to charge me $438.89 for not receiving any.

I would like the world to know that this company is fraudulent and to be careful with them if you do business with them.

Not sure how they stay in business.
January 6, 2023

I have been a client since June 2020. First year they did my taxes, it was a struggle but eventually we submitted (I might go back and audit now). Then the 1800Accountant portal was having issues connecting and updating my bank and credit card accounts. I reported it several times, but they never fixed it. When it came to filing my taxes, I had to pull all my statements and send them directly to 1800Accountant. BUT... the communications between my 1800Accountant account representatives and my 1800Accountant tax advisor was nonexistent. 1800Accountant did my taxes 3 times. Each time I pointed out errors that I found (I am not a tax expert at all, but I found mistakes). These mistakes should have lowered my taxes but instead each time I received a revision, my tax payment got higher! I finally sent my taxes to an independent CPA. He was able to submit my taxes correctly and reduce the 1800Accountant projected taxes by over $10,000.

I sent message after message after message to 1800Accountant, but they never offered to work with my independent CPA to determine what they were doing wrong.

Needless to say, I cancelled my service with 1800Accountant. Unfortunately, I had paid the yearly (going forward) dues a few months before I cancelled. 1800Accountant does not issue refunds. They did however issue me an “in-store” credit that I can “use on future services”. As if I trust them to do any further services for me.

Trust me when I say this, do your homework before signing up with this company. Not worth the money or effort.

Ho hum - meh
October 5, 2022

I was pretty much just paying $2,000+/ year in annual/monthly fees for the use of their software which is Clientbooks. You, the customer, still have to do all the bookkeeping so you don't really have an accountant at all, which is available for additional charges. Also tax filing is not included in the annual/monthly fees. . . . that's $800+ extra. Also, leaving was like cancelling a Comcast account. It was a ridiculous, albeit super fun, shouting match. I don't think the call was recorded for "quality purposes."

best accounting firm ever
July 12, 2022
This is the best decision I ever made for my business. The peace of mind of knowing all my accounting needs are being met and that I wont be getting in trouble with the IRS or overpaying in taxes is what I was looking for. 1800 accountant has giving me the tools to make sure my business is a success.

GuyNeel January 06, 2023

You might want to have an independent CPA double check your taxes... I have not had the same experience or "peace of mind".

Bad Service. Expensive Mistake
July 1, 2022

These guys will sell you a set of services that they say will save you money in the long run. It's a lie. They do the absolute minimum - you end up doing most of the work yourself.

They cost me money in late filing fees and penalties. They don't answer questions, don't explain, don't take any responsibility.

Avoid. Avoid. Avoid.

Do not use this service. They are useless.
May 24, 2022

They will talk you into a subscription, then do nothing for you...

The accountant's work is terrible. I ended up doing my own taxes, and paid 1/10 of what the 'expert' had calculated.

May 17, 2022

SCAM. They are pushy, they make you feel like your business is going to explode without their expert advice. Read the 1 star reviews and you'll see that they don't offer anything near what their sales people say they do.

CPAs charge a lot but if you have a good one you can get ahold of them easily enough and have them help you with your questions.

1800-accountants does not provide anything special and for the almost $3K price tag, they should have really good reviews. I was so stressed out after talking with them. READ THE REVIEWS. SO glad I didn't sign up with them!

Scam company
May 10, 2022
Would give them 0 stars if I could. Company is nothing but an expensive scam. Do not use them.

Scam! No, I'm not "dazzled"
May 3, 2022

What a scam! 0 stars if possible! After the initial pitch call, it sounded good... I approved the $2600+ charge for supposed services I needed.

After the call (which conveniently ended right before end of business hours) I did some more research and what they said my business needed was legally not true. I called next morning for a refund.

No services had been provided, no team call... Only the sales pitch and sign up. They said they would only refund partially because of the "resource allocation fee" which cost $263!

When I called to complain, they replied that I hadn't given them a chance to "dazzle me" yet. Yeah... I'm not Dazzled... Stay away from this scam!

Terrible experience. I'd give them 0 if I could.
May 2, 2022

As many of the other one-star reviews have said, the salespeople will paint a picture of having a personal accountant you can contact with questions as often as you like.

This couldn't be further from the truth. After the first consult, my accountant never replied to any of the messages I sent him, never sent me the information he promised or completed the work he said he would.

I'm lucky I read other reviews here and cancelled within the first month and got a refund (although they still charged me for the month I "used". At best, this company has terrible customer service, and at worst, is intentionally taking their customer's money with no intention of providing the services they promised.