1800Accountant Reviews

I have been a client since June 2020. First year they did my taxes, it was a struggle but eventually we submitted (I might go back and audit now). Then the 1800Accountant portal was having issues connecting and updating my bank and credit card accounts. I reported it several times, but they never fixed it. When it came to filing my taxes, I had to pull all my statements and send them directly to 1800Accountant. BUT... the communications between my 1800Accountant account representatives and my 1800Accountant tax advisor was nonexistent. 1800Accountant did my taxes 3 times. Each time I pointed out errors that I found (I am not a tax expert at all, but I found mistakes). These mistakes should have lowered my taxes but instead each time I received a revision, my tax payment got higher! I finally sent my taxes to an independent CPA. He was able to submit my taxes correctly and reduce the 1800Accountant projected taxes by over $10,000.

I sent message after message after message to 1800Accountant, but they never offered to work with my independent CPA to determine what they were doing wrong.

Needless to say, I cancelled my service with 1800Accountant. Unfortunately, I had paid the yearly (going forward) dues a few months before I cancelled. 1800Accountant does not issue refunds. They did however issue me an “in-store” credit that I can “use on future services”. As if I trust them to do any further services for me.

Trust me when I say this, do your homework before signing up with this company. Not worth the money or effort.

I was pretty much just paying $2,000+/ year in annual/monthly fees for the use of their software which is Clientbooks. You, the customer, still have to do all the bookkeeping so you don't really have an accountant at all, which is available for additional charges. Also tax filing is not included in the annual/monthly fees. . . . that's $800+ extra. Also, leaving was like cancelling a Comcast account. It was a ridiculous, albeit super fun, shouting match. I don't think the call was recorded for "quality purposes."

This is the best decision I ever made for my business. The peace of mind of knowing all my accounting needs are being met and that I wont be getting in trouble with the IRS or overpaying in taxes is what I was looking for. 1800 accountant has giving me the tools to make sure my business is a success.

These guys will sell you a set of services that they say will save you money in the long run. It's a lie. They do the absolute minimum - you end up doing most of the work yourself.

They cost me money in late filing fees and penalties. They don't answer questions, don't explain, don't take any responsibility.

Avoid. Avoid. Avoid.

They will talk you into a subscription, then do nothing for you...

The accountant's work is terrible. I ended up doing my own taxes, and paid 1/10 of what the 'expert' had calculated.

SCAM. They are pushy, they make you feel like your business is going to explode without their expert advice. Read the 1 star reviews and you'll see that they don't offer anything near what their sales people say they do.

CPAs charge a lot but if you have a good one you can get ahold of them easily enough and have them help you with your questions.

1800-accountants does not provide anything special and for the almost $3K price tag, they should have really good reviews. I was so stressed out after talking with them. READ THE REVIEWS. SO glad I didn't sign up with them!

Would give them 0 stars if I could. Company is nothing but an expensive scam. Do not use them.

What a scam! 0 stars if possible! After the initial pitch call, it sounded good... I approved the $2600+ charge for supposed services I needed.

After the call (which conveniently ended right before end of business hours) I did some more research and what they said my business needed was legally not true. I called next morning for a refund.

No services had been provided, no team call... Only the sales pitch and sign up. They said they would only refund partially because of the "resource allocation fee" which cost $263!

When I called to complain, they replied that I hadn't given them a chance to "dazzle me" yet. Yeah... I'm not Dazzled... Stay away from this scam!

As many of the other one-star reviews have said, the salespeople will paint a picture of having a personal accountant you can contact with questions as often as you like.

This couldn't be further from the truth. After the first consult, my accountant never replied to any of the messages I sent him, never sent me the information he promised or completed the work he said he would.

I'm lucky I read other reviews here and cancelled within the first month and got a refund (although they still charged me for the month I "used". At best, this company has terrible customer service, and at worst, is intentionally taking their customer's money with no intention of providing the services they promised.

Their services are wack!!! Mr. David (supervisor) does not know how to speak to his clients!!! And they will charge you for services that they are not helping you with!!! And read the fine print, they will charge you for services they did not complete, they will not refund you because you're seeing the charge 30 days later!! Trust me I'm not a small fry!! Ya'll will be hearing from my legal team!! Mr. David I'm still waiting for you to cancel my service, sir!

I should read all these reviews beforehand. Is a waste of time and money.

The payroll company they use GUSTO is very bad as well!

DO NOT USE THIS COMPANY

I thought this company would help me with bookkeeping and business taxes and boy was I wrong. They had multiple double transactions that I didn't even realize until tax season.

I literally had to redo an entire years' worth of books because of their laziness to pay attention to detail. Then so I canceled with them, it took them two months to get my books straight which it only took me 3 days!!!

Then I decided I would give them one more chance and used them to do taxes on another business of mine.

Well... that was also a mistake! They didn't file the correct paperwork and didn't advise me on anything after the taxes were complete. Their communication is horrible, and it takes over a week for anyone to respond to any of my messages. I now have to pay someone else to fix their mistake.

I started to run business, Since January 2021. I opened the website and tried to sell clothes. But My business is stuck due to covid19. I can't ship or they can't order.

So I didn't report the IRS, what I supposed to report every three month.

And later I decided to report on October 2021, then I contacted 1800ACCOUNTANT. They charged me for $400 EVEN to report the IRS. They said, they will take care everything, all I have to do is : fill out the forms. I did everything.

After a few month, in November 2021, I got notifications: saying that my account out was log in today. I go to their website and changed password.

In December 2021, they sent me an email saying that my 2021, 4 quarterly report is due in next month, January 15,2022.

I relied to their email address but the savers couldn't find the email address. Just came back to me.

When we spoke on the phone. They said, they can't report the past quarter because it's already passed. They will do in December 2021.

But now their story is changed.

I gave this one star because I could not give a lower rating. I signed up with 1 800 Accountants when I started my own business and was advised that they would take care of my business and personal taxes. That was 2013.

When I tried to fill out their forms there were repeated computer problems, such as freezing up and not permitting entries. It is my fault that I just put things off. So this March I try to get my taxes done, and I am told that was only for accounting services not tax preparation. I had been paying $49.99 per month for 8 Years. They wanted over $ 8,000 to do my taxes. Up Front.

So I stupidly paid the additional costs and sent in all of the forms and documents required. 5 MONTHS later I have the taxes prepared for only 3 years. Every time I try to get any information I am advised that they are working on the taxes. For $ 8,000 I could have hired someone for $ 1,000 per week with the rest to be a bonus when completed and I would have had my taxes completed a long time ago.

This is a total ripoff.

The person assigned to my taxes quit and they never handed it off to anyone. Eventually, the mistake was caught but my taxes filed late and I had to pay $2k in penalties to the IRS. 1800Accountant refuses to refund me

It is a scam!! having worked in the past with different companies providing accounting and bookkeeping services I came to the conclusion that 1800Accountants is a scam. Not only they will charge you for services that they wont provide but also they lie about what they can actually do for you.

One example is that I tried running payroll with them ($1000/year for 1 employee at one company) and it's been 4 months and they havent been able to set it up...they use Gusto! it took me two days to set it up with Gusto and is the same thing....

I decided to go with 1800accountant to start my LLC. So far i am pleased with the service. I received my articles of organization within a few days. I had an issue with it at first with it having the wrong address. But after a few minute phone call they had it straightened out and sent an amended form to have it fixed. Customer service is very friendly and helpful. I definitely recommend 1800accountant to help get your business started.

They charged me $4000 for the year and told me I was free from paying the CA $800 franchise tax. Now a year later after a pandemic I'm being told by current CPA that I not only still owe it, but that I have penalties and interest. What's worse is that 1800 Accountant is not taking responsibility. Rip off and malpractice. I would NEVER recommend them to anybody!!

I was referred to 1800 Accountant via LegalZoom. I set up an LLC a few months ago and was getting behind on the paperwork. I was called by Legal Zoom and told that they would schedule a consultation with a tax consultant. When I was called by a guy named Michael I was asked if I had received any EIDL or PPL loans via the government to which I agreed. I was instructed about how the tax classification that I wanted to be filed under needed to be filed. I was then told that I had 75 days after filing the LLC, and that it was day 73 and we had to file this right away, lest the IRS would choose the classification for me. I was told that the annual fee of 1,200 could be broken up into installments. Bullcrap.

I told him that I could possibly call someone to get the money (despite the fact he knew I had the money after I had foolishly disclosed my loans)within the hour, yet that wasnt good enough! The representative told me that it would be better if I could call him back within the next 20 minutes because he was about to go into a meeting. I eagerly told him I would, got off the phone and immediately blocked him.

He then emailed me three times afterwards.

Not today 1800 Accountants!

As someone who used to work here.. You will be treated as a statistic. You will sold glitter and sunshine so they can get you past your first 30 days so they don't have to deliver the services. After that, you'll be ignored and they'll flex their no cancellation policy.